Called for a tow through AAA. Mitchell's dispatch called me with an estimate of arrival and the driver, Dustin, was there earlier than expected. Dustin was on top of everything and made sure I (and my two cats) were comfortable for the 100+ tow I needed. very personable and chatted with me in the two hour timeframe. this young man deserves a bonus or raise for the work he does!!! even made sure I was safe after the drop off. thank you, Dustin!! read more

My car insurance company contacted Mitchell's for me, so I cant say how responsive they are. My driver called when he was about ten minutes out. When he arrived I told him I never had my car towed before. He explained the process, made sure I was comfortable with everything, and went about his work. She was quickly loaded and taken to the auto shop! read more

Mitchell’s Towing Service - My poor girl - Towing Near Me

My battery died on my car 5 mins down the rd from my house so AAA called Mitchell's an they didnt give a ETA. I waited 3 hours an still didnt hear from them.. read more

Out of all the towing companies I called, Mitchell's was the most reasonable! They were able to come within 20 minutes and got the job done! I'll definitely use them again! read more

I love this Towing Company they gave me the best service.Great young men came out in did the job Awesome Service

Super nice fellow dropped off my son's car today. Thanks for delivering and doing such a great job! read more

Mitchell’s Towing Service - The fellow that towed the truck was a really nice fellow and did a great job! - Towing Near Me

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Horrible people would not recommend caused damage to my vehicle trying to jump start the battery cost me 1000 for repairs

My Aunts car had broke down at Walmart and I had to call for towing. I have to say that Brian and Jeffrey were awesome. These guys have great attitudes and are very professional. They got my Aunts car to the location and park it in her yard like she wanted. Even she was pleased with how they acted. Honestly with this pandemic we have going on, we need more people in the world that are nice and kind like these two gentlemen were. Mitchell's keep up the good work read more

Mitchell’s Towing Service - Brian and Jeffrey towing a 2004 Buick Sable - Towing Near Me

I have to say the young man (Dustin) was theost professional service guy I know that because I am in customer's base and supplier. Dustin came out and called me to meet him at the truck. Dustin opened my door faster than anyone that has helped me in the past. The owner of Mitchell's towing should take a good look at this young man. He was the best and certainly the faster service company. read more

I needed a tow and the rental company contacted Mitchell's Towing. They showed up in a timely manner and put the rental car on The back. I was trying to get an Uber to take me to the closet enterprise to replace the rental And the driver told me he would take me and my dog. He was nice, respectful and we laughed at some things. He made the entire situation great. When we got to the enterprise he walked with me inside, and we found out that they did not have a replacement car and he offered to take me home (7 miles away). I am thankful that he was there when I needed someone. Thank you Mitchell's Towing for going above and beyond. read more

Best towing company in Robeson County, and Cumberland county NC awesome service, and awesome attitudes

I had my pickup towed twice in the last two days by this company. The first experience when I was stranded on the side of the freeway at 6am was great. I was really impressed by the time it took to reach me and more than anything the customer service and care Dustin showed. When I needed to get my vehicle towed again the next day from the mechanic to my house I was happy to have Mitchell's doing the job. That all changed when the tow truck pulled up to my house. I had been watching for the driver but also expected a call when he pulled up so I could instruct where to drop off the vehicle. Before I could get out the door the driver, Ryan I believe, was already backed into my driveway. I could appreciate this I guess except my driveway is only one car wide which would block me being able to get my other vehicle out. When I quickly rushed over and explained I wanted the vehicle on the street in front of the house the driver was short and rude but said okay. He then proceeded to put the vehicle down right next to the mailbox. Also coming so close to hitting my mailbox that I went and stood by it, attempting to let the diver know how close he was to it on the last go as he repositioned to try backing up again. Ironically at the time the mailman was dropping of a package at the front door. I asked the driver to put the truck further down the street in front of the house. He argued at first and then said okay again. He then turned to the mailman who was parked almost far enough down the street to be in front of my neighbors house "HEY BUDDY, WOULD YOU MOVE!" The tone was incredibly rude and abrupt. I was stunned. The mailman was already getting ready to move. He just said he would and left quickly after making a quiet comment to me about how rude the driver was. I agreed. I wish I would have immediately spoke up and called his supervisor right then. The only time the driver wasn't rude was when he said have a good night right before leaving. I called the office as soon as I got inside. They we're glad to hear about the first experience and apologized about the second. I was told she would call the driver and let his supervisor know. I hope she did both and no one else is treated like this. In the end I didn't even get the vehicle as far down in front of my house as I wanted. I'll have to get help from some neighbors to push the vehicle down further so it's not in front of the driveway across the street. read more

They showed up in less than twenty nuts after calling, their driver was professional and quickly got.w and my vehicle over to the tire shop. Great company, very friendly operator, super responsive. Thanks! read more

I wish I could give them zero stars but that's not an option. I had the unfortunate pleasure of interacting with Scott. He is a larger Caucasian male that felt it was just to yell at a his customer and tell her to push her own vehicle to be towed. I am barely 5' African American woman that had to endure this man yelling at me at my apartment complex. I'm standing outside in the cold and it's drizzling. My arms are wrapped around my body to keep my warmth in. I put my mask on prior to our encounter to be sure we are both protected (even though he's not wearing one and nor is his trainee) he's speaking very loudly at me, as if the mask blocks my ability to hear. He's asking me questions like he's going to fix my car but bc I don't fix cars I literally tell him how I have an appointment to get my starter replaced bc my car won't start with the keyless entry, howand now this morning manually it won't start. He's still speaking very loud (at this point my neighbors are coming out to see what's going on) egging me on to place a bet with him to test my level of competency. This is where the problem laid. I live in an apartment complex. I tried to get a jump to start my car but it's not my battery with a problem, it's my (remote) starter. So even though I'm not a car expert I'm not so pompous to believe I know everything. I spoke to the manager Lesley who didn't seem like she wanted to believe her worker was so disgustingly rude. Well my insurance agent got to hear this man yelling at me as well as my neighbors getting a full view of the injustice. I hate my insurance company has to even use them for any type of service but it was completely uncalled for. read more

Thomas went above and beyond for us. Superior and professional customer service skills!!!!! Thank you, Mitchell's for having such a great driver in your employ. read more

I had a really good experience with Mitchell's towing. They came out at the very end of the day after I'd been rescheduled by several other companies and they were calm and collected through my stressful situation. Would recommend. read more

I have to brag on your employee Ryan. He was very professional with handling my car. I had a flat tire and my BMW is very low to the ground. It was raining extremely hard. He took his time and was easy with my car. My husband and I were very impressed. Thanks again Mitchells Towing for employing Ryan!!! The Irbys read more

LIARS! I had an issue with my vehicle requiring it to be towed so I called AAA who contracted with Mitchell Towing, also showing up as Norton's Wrecker Service with the same phone number. I was lied to by their staff no less than four times culminating in them hanging up on me and then telling AAA that suddenly I was out of their service area! If I could give negative stars I would. I've pressed AAA to examine their relationship with this company but until then, beware! read more

The driver was very rude and disrespectful. Dispatch was informed that another company had showed up to do the job and their driver still came. Driver continued to mumble under his breath serval times that "We fucking up his money." The driver left the site and then returned and demanded I pay him $35 or he was going to put a stop to the other company from recovering the vehicle. The owner then was called and stated I need to pay, while the officer was there and said that it was a civil matter. Then proceeded to follow me as I left. I would never recommend, you were unprofessional and disrespectful. read more

They damaged car and refused to pay for the damages. AAA sent them out and they were no help and a unprofessional business. STAY AWAY!!!!