I am 61 years old and disabled, on very low disability income, $1267 a month. This is a…read moredisreputable auto parts company which does not stand behind the quality of its parts. I have sued them in small claims court and filed a complaint with the better business bureau. Prior to purchasing an ECM computer for my year 2000 geo metro 3 cylinder engine, which I had installed in a 1997 Geo necessitating that I get the matching ECM, I spoke with a sales rep at Grassy Auto Parts to be sure of what I was buying. I was very clear about the application for which I needed it. I have worked on Geo Metros for over 10 years, rebuilt and changed engines, and have quite a bit of expertise with these cars. I then purchased the ECM unit for appx $75 with shipping. I installed it and the car ran, but with the check engine light lit, and I couldn't figure out the problem because I assumed the ECM was good. When my mechanic tested it he found that it was the ECM which was defective, specifically it signaled the check engine light to indicate a problem, when there was in fact no problem. It is a defect in the circuit of the ECM. The mechanic had state of the art test equipment and there is no doubt that this computer will not function correctly in any car. It may have been an honest mistake on the part of Grassy Auto Parts, but rather than take responsibility for it they are trying to blame me. I have the written test printout as well as the repair invoice. As a result, I had to pay the mechanic for another ECM as well as the labor for diagnosis and installation, appx $350.00. When confronted with the issue legally, the Vice President of the business lied in writing about the circumstances, claiming that I had mistakenly ordered the wrong part. She failed to differentiate between the Car's year, and the year of the engine, using the car's model year as an excuse. It is the engine year which dictates the type of ECM as well as any and all other drive train, mechanical, and electronic parts. In her response to my complaint against them she also lied in stating that they had offered a refund. She further claimed that she did not receive my email describing the problem and requesting a refund, though I can prove otherwise based on server records. If she didn't get my email then how can she say they offered me a refund? I doubt very much that vice president Kristin Allen knows much if anything about the mechanics of a Geo Metro or has any standing to make the statements she made, and she certainly was not a party to any conversations or transactions. lastly, when she received my written complaint, she made no good faith effort to contact me to discuss a resolution. That speaks volumes. Any reputable business puts the satisfaction of its customers first and foremost. That means sincere and good faith conversations regarding quality issues. They made no attempt whatsoever. Making matters worse, they are trying to cheat a disabled person out of his very limited income. I am seeking a court judgment ordering full restitution for purchase/shipping, plus reimbursement for the labor required to remedy this.
