"The crummier the outside, the sweeter the people are inside."…read moreThis proven scientific study is again proven true at Pawz. Mega funky exterior hides a group of exceptional "dog people ". My buddy had not had his nails clipped in years and he always freaked out when we tried. Nervously, I took him to Pawz ; 10 minutes later, the job was done with actually NO trauma, no reactions, and excellent attitude. Ok, it might not be a scientific study, but it sure is true here. They are reportedly moving closer to downtown and I'll be using them for boarding too!

Booked a pamper session, de shed, and blowout for my Husky and it was everything I hoped it would…read morebe his coat looks absolutely amazing and The women who took care of him was very friendly and sweet I can't wait to bring him back!!:) thank you so much!!!!

I recently brought my 95-pound English Lab to Fairview Animal Hospital for grooming. When I…read morescheduled the appointment, I made it very clear how large he is, and the groomer confirmed his size would not be an issue. When I picked him up, he was completely soaking wet -- not just slightly damp, but visibly wet to the touch -- which made it feel like the grooming process wasn't fully completed. I was then told I should consider finding a different groomer due to his size. Despite this, we were still charged $93. If his weight was going to be a challenge, I truly wish that had been communicated before accepting the appointment. I appreciate the honesty in the end, but the experience felt unprofessional and poorly handled. For owners of large dogs, I recommend confirming in detail that the facility is fully equipped and comfortable grooming bigger breeds before booking.

My dog was a patient there for 16 years. He developed a heart condition and had to be there…read moreseveral times in a month. We had to rush him to an emergency vet where he passed away. I let Fairview Vet know the next day and was not contacted by anyone until I wrote an email to them 3 weeks after he passed letting them know my displeasure with the group. I received a reply back which was completely trying to soothe me. I feel once your pet is no longer a money maker, they no longer care.

First, the good: The care itself is amazing. The doctors…read moreare so patient and calm with my two nervous girls, and I've never doubted that they were taken care of to the absolute best of their ability. That's a HUGE plus, as peace of mind is important when choosing a vet. Parking has been really easy in their gravel lots on either side of the building every time I've been there. The bad: While the vets are amazing, the front desk staff is lacking in the customer service department. I try not to judge too harshly in this area normally, but I have consistently been ignored, put on hold for 15+ minutes, and twice forgotten about entirely. I know they're probably busy but it's difficult to call and ask questions, schedule appointments, etc over the phone and seriously cuts back on the convenience factor. The price. I naively assumed all vets offices were at least close in price, so when my past vet in Knoxville charged us $215 for two dogs annual shots, I was shocked when the same shots plus ear drops was $420 here. After asking around, this seems to be at least $100 more than other local vets in this area so we are planning to find a new vet now. Overall: if money is no object and you're patient with the phones, you'll get wonderful care for your pets here!

We have been bringing our pets here for 10 years. This place used to be great, but sadly it is not…read moreany more. I had an appointment today for two of my dogs, just a yearly check up. I arrived 10 min before the appointment, and 59 minutes later, we are still waiting on the vet to come in. Starting from the way they have you "check in" which you have to do from your car, and on a hot day, you should expect to sit there while your car is running for at least 25 min. We will not be coming back here again.

I have used many cat sitters over the years - kids from the neighborhood, private individuals, and…read moreother franchised pet care providers - but my experience with Waggy Tails the week of March 11th was by far the best. Camille is such a naturally compassionate person - I really enjoyed getting to know her and felt that she bonded with my two senior cats right away. They usually seem like they are starved for attention after I've been away, but this time when I walked in the cats looked up like, "oh, it's you." and then went back to what they were doing. Ultimate compliment!

I have been using Waggy Tails for 2.5 years. They have been extremely professional and easy to…read moreschedule. I have moved to different neighborhoods and so have experienced different dog walkers during my time with the company. The walkers are arranged by neighborhood rather than individual - so if you move you will most likely get a different walker. They have uniform shirts that they can wear during your dog walks. I have had only one issue with one of the walkers that I had assigned to me, which was resolved swiftly by management. All of the walkers are bonded & insured. They send text updates with updates during their visit. Cancellation policy is fair and you have the ability to tip your walker.

Laura and Tom are absolutely the best!! Having 2 elderly dogs and chickens, out of town travel…read morewould be impossible without Laura. She is professional yet compassionate, highly capable and caring. I did not have a single worry about my pet family while in the care of Off the Leash. I now have no stress regarding my pets when travel opportunities pop up. We will definitely be using them in the future. I would recommend Off the Leash to family,friends, anyone wanting top quality care for their animals.

We have had the privilege of using Laura's services multiple times now. Before she was scheduled to…read moresit the first time, she came out to meet us and our "babies" (2 Saint Bernards and 2 cats). Since these are our "kids", we are very particular about who watches them. All of the pets took to her right away! She was down on the floor lovin' on them and didn't even flinch when the Saints slimed her. The first time she came to pet sit, our male Saint was very standoffish, borderline aggressive. Laura stuck with it and now they are the best of friends! We unfortunately had a water leak; she called us right away and helped any way she could since we were out of town. She sends us texts throughout the time she is sitting to let us know how things are going and how the babies are doing. Her prices are very reasonable and competitive with other sitters in our area. It's great not having to worry about home when we're gone! We would definitely recommend her services and will continue to have her sit for us!!

This is definitely the best boarding facility in the area! We have left our dog Cowboy twice, and…read morewe never have to worry about his care one bit! They send a video of our dog playing outside every few days which is so comforting to know he is getting top notch care! The staff is wonderful!

This is the best pet boarding and daycare establishment that we have ever been too! The facility…read moreis large and clean with plenty of space for dogs to run and have fun. They also offer quiet spots during daycare for each pet to have some personal downtime. Our pet has daycare twice a week, which allows him to socialize, meet other dogs and, get fresh air! We've been Extremely satisfied customers for five years!

Scammed me. Took my dog in and they misdiagnosed my dog and charged me over $600. Went to another…read morevet the next day and they agreed my dog was misdiagnosed and I was overcharged. Also tried to say I exposed my animal to drugs when there's not a trace of drug in my home or my system. Totally shamed me and falsely accused me of exposing my dog to illegal substances. 10/10 DO NOT RECOMMEND. Take your babies somewhere that actually cares about your pets health and not your money.

The staff at this hospital were so kind from the moment we stepped through the door. The long time…read morepatient parents in the waiting room were laughing and talking with the staff like old friends. I had to leave my 2 kittens there for 3 nights, and the receptionist called once surgery was completed to give an update on their condition. The veterinarian was very thorough with after care. She even wrote how pretty and sweet she thought they were on the release papers. I am so happy with this office, and would recommend their service highly.

She Is Awesome. She knew more about my dog in five minutes than I knew in five months…read more Highly recommended.

Manuela is a gem! Her passion and knowledge for dog training and healing are wonderfully authentic…read more She helped me and my dogs to break old habits and behaviors with her transformational tools and guidance. Manuela radiates positive energy and compassion in everything she teaches and does. She is an authentic Dog Trainer and Healer. Thank you Manuela for teaching from your heart. Claudia Bumuller, Feel the Bliss of Reiki, Yoga & Holistic Wellness, Redondo Beach, CA

It's with a very heavy heart to say how disappointed I was! I have taken my pets there for a little…read moreover 2yrs. I had an appointment at 8 am to address an issue with my diabetic cat. In a series of unfortunate happening the same morning my other cat (who had been seen there 2 months ago) he was in a true medial emergency and I already had an appointment with my other cat. I went to the office (and yes it was before they opened) I stopped a tech and asked if there was anyway they could take him in to help with his pain and to possibly help him not hurting anymore. I was told they can't take him because he was 2 months behind on shots and I Informed them I had an appointment in two weeks for all my animals. The tech told me she could take him in bc a DR wasn't there and I just needed to go to the emergency vet. Was also informed depending on the severity he may or may not could be seen at my regular appointment time. At that hour it would have taken at least 45 mins and I had the diabetic cat in the car as well , since he had an appointment at 8. I told her I would figure it out. Took him across town and they took him from my arms in less than 5 seconds and I had never been there nor did they make his vaccines their main concern. My cat would have never made it to the emergency vet. I have been a vet tech in my past and it was always priority to just help emergencies no matter what! I understand the complexity of the hours and such but my baby was of no concern. They had helped my babies prior but I truly feel like the situation could have been handled a little differently. Hearing a pet cry out in such pain is something I cannot just push off. I appreciate the care they gave prior to but I need an office who will go the extra mile for my fur babies.

This would have easily been a 5 star review if the prescription process to refill wasn't so slow. I…read moreneeded to pick up my prescription today and I called first thing this morning to be told they'd call it in. So I called back hours later and only then they proceeded to tell me there's a 24 hour notice. Other than that the Vet was very good and was able to determine my dog had a fungus issue. Something the vet across the street failed to do in multiple visits and lying to me about treatment.

I brought both my dogs here for vaccinations. This is such a clean and fun environment! This team…read moreseems to love their job and I can tell really cares about my pets! When I ask questions they're great about having answers for me! They work within my budget without making me feel like a bad owner!

Our dog was enrolled at Embassy Veterinary Center, Emory Road location, for 2 1/2 years. We used…read moreVeterinary medicine care, boarding, and daycare. In the not-so-distant past, our dog was spending time at daycare. In the early afternoon, I received a text message from an employee (not management), stating an employee attempted to physically redirect my dog from humping another, and my dog bit them. The message included, "I discussed the incident with management and your dog is no longer welcome at daycare". With such an accusation as this, I was astounded that Laura/Officer Manager chose not to call me and offer a face-to-face discussion. Rather, I received such an insensitive update from a staff member, via text. The next day, I spoke with Laura via telephone regarding Embassy's dog bite policy. From the onset, her lack of professionalism and disrespectful tone toward me, spoke volumes. She flippantly responded, "I don't have the policy at my fingertips, I cannot recite it verbatim, and policies frequently change". The following day, I spoke via telephone with Mandy Swartz/Operations Manager of Emory, Westland, and Lenoir City locations. I asked valid questions; what time did the alleged bite occur, who was bitten, was medical care rendered, were there any witnesses, what type of training did the employee have, how long have they been employed, what part of my dog did they physically grab to redirect him, did anyone review the daycare yard camera footage to get a clearer understanding of the incident? Of those inquires, Mandy Swartz told me; the employee chose to remain anonymous, no skin was broken, no blood or fluid noted, and no medical care was rendered. Further, she stated the daycare yard camera does not replay footage. Why have it in place then? None of my other concerns were answered/resolved. In an effort to substantiate my concerns, I sent a detailed email to Mandy Swartz. A week or so went by with no reply; I sent the email a second time. Again, she made the conscious decision to ignore me, the consumer. I called the Westland location and left messages twice with staff, and again, she lacked moral courage to reply. In my humble opinion, reviews are intended to provide honest feedback on businesses in which potential consumers may be interested in. Before my husband and I enrolled our dog at Embassy Veterinary Center, Emory Road, we read reviews, spoke with neighbors, and this business seemed reputable. Unbeknownst to me, several of the 5-star reviews submitted were by Embassy employees, to include the Operations Manager, Mandy Swartz. Additionally, management responded positively to the employees reviews. This practice is unethical, deceiving to the consumer, and unprofessional, to say the least! These individuals who hold a title of management, have absolutely zero integrity. The incredibly high staff turnover rate of the front desk/daycare employees is a true reflection of the inept management, at so many levels. My husband and I are extremely grateful to all the employees who cared for our dog. Each and every day he was under their care, they displayed compassion, integrity, and always a smile on their face. They have all left this place of employment, and we could not be happier for them. Lastly, there are too many other daycare/boarding businesses in the Knoxville area to choose from. Embassy's number one concern is money, not the consumer or employees! Thank you!