Anyone considering using this company? One word: DON'T!!!…read more
(Or you will wish you hadn't.)
I am from Texas, recently came here and started searching for a new place.
Started talking to the manager assistant, Bob Morgan, regarding a home coming open beginning of August. I explained to him that I would like to view the home, take pictures to send to my boyfriend, (who is active Navy, and currently away) so that he and I could make a join decision. He assured me that was no problem, that the house wasn't even done yet. When I looked at the home, it still had a long way to go on repairs, but I told him I would let him know something on Monday. (That was on a Friday.)
On the following Monday, I try to call, with no answer. I emailed him telling him I wanted the place and to please let me know what to do to secure it. No response.
Wanting to make sure I had everything in order, I drove to his office. Upon seeing me he is instantly rude, and acts like he doesn't want to tell me how to get the home, and finally tells me, "well, someone else might want it and you haven't turned your paperwork in." Although he didn't give me any paperwork prior, I asked him what I needed to do, and if I apply the same day as someone else, how do they determine who gets the house. He tells me, and I quote: "it's whoever turns their paperwork in to me first." So, I say ok I'll fill it out right now. He tells me ok, but that I have to pay the application fee before he can approve us. I pull out a checkbook to write him a check for the fees and he proceeds to tell me that it would be much better if I went and got cash, because if I wrote a check or gave him a money order and the other person gave cash, they would be processed first, and he could not run the papers without the fee. At this point I leave to go to the ATM. I pull out the cash and come RIGHT back, maybe being gone 10 minutes. I walk in, he takes my papers and says ok but you have another person ahead of you, so I will have to let you know. I'm startled, and say, the other people you spoke of came in the few minutes I was gone? And he turns to look at a guy sitting at his desk on the computer and says "well that's him right there, he's working on his application now."
What??! He had my signed papers, along with my fee IN HAND, and the other guy is still working on his... So mine were in fact, turned in first. He specifically told me whoever turns them In first. He tells me if the guy changes his mind he will let me know.
I walk out in tears, feeling like we were treated very unfairly, and rudely on top of that. I speak to my boyfriend and we decide to withdrawal our application so I call them back to tell them do not run it, I'll be back for my money. He then tells me that NO money has changed hands yet, so the other guy doesn't technically have it, if I want to wait and see. He tells me the other guy has to go to the bank for his app fee and to get a deposit.
Now I'm really angry. So let me get this right. You couldn't process my papers without the fee, and it needed to be cash. I go get the cash and this other person is still filling out their papers, but they get first option AND he didn't have his fee in hand?
I told them no thank you, and I went back to get my money. I walk in and there's Bob, who just points to the desk on the side and said "he has it." I walk over to the desk where the Realtor is, who looks at me but doesn't even acknowledge me. I see the papers and money on his desk so I just pick it up and turn to walk out, at which point he sarcastically says "thank you!"
In my opinion, uncalled for and very unprofessional.
If I could rate them negative stars I would. Furthermore, I don't wish to do business with a company that treats me- or anyone else- in this manner.