Having had the misfortune of losing the only key fob to my car, and not being able to find a…read morelocksmith to program for a Volvo, my only choice was to have my car towed the the dealership the weekend before Memorial Day. It took around 3 days to program, and then was told the starter control unit was bad. It took another week for the work to be done. There were a few reasons given for this, and all of this would have been okay if there were any attempt at communication on their end. There wasn't. They had to be called several times to find out when it might be ready. After asking for the total cost before picking it up, we were told that the cost was four hundred dollars more than expected ( they hadn't included the tax. After driving away, the emergency brake was engaged and required quite a bit of finagling to release. Upon calling the dealership to let them know what happened, I wasn't offered an apology, just a statement that they weren't responsible and to have it towed. Overall, it seems that the mechanical work was solid, with the exception of leaving the emergency brake on. However, next time I will take my chances on another dealership, one that prioritizes communication and customer service.

(2 Stars) I am a…read morelongtime Volvo owner; I have purchased and driven three Volvo vehicles since 2010. One of the reasons I have remained loyal to the brand is its longstanding reputation for safety. Unfortunately, my recent service experience at University Volvo Cars left me deeply disappointed and has significantly reduced my confidence in the quality and thoroughness of the work performed. I arrived for a scheduled 3:00 PM appointment to have my vehicle's 100,000-mile service performed. As part of the service process, I expected the vehicle to receive a thorough inspection and for any safety concerns or recommended repairs to be communicated to me before the vehicle was returned. I waited at the dealership for approximately two hours. During that time, I was never given the opportunity to discuss all of the issues identified with my vehicle or make informed decisions about recommended repairs while the vehicle was being serviced. After inquiring about the status of my vehicle, I received a text message that my car was ready, along with a video of the completed service. However, there was no mention that my requested tire rotation had not been performed, nor was there any discussion regarding multiple service alerts that appeared on the dashboard immediately upon startup. The alerts included: * Driver Support System - Reduced Functionality - Service Required * City Safety - Reduced Functionality - Service Required * Regular Maintenance Required These are not minor cosmetic issues. They relate to vehicle systems that Volvo markets as important safety features. What concerns me most is not simply that these issues remained unresolved, but that they were not communicated to me before the vehicle was returned. Had I not observed the warnings myself, I would have driven away unaware that these systems still required attention. When I raised my concerns, I was informed that the technician had already left for the day. By that point, the opportunity to discuss the condition of the vehicle and available options had passed. The service manager offered explanations about why the issues may have been overlooked, but I was disappointed that there was little accountability for such significant omissions. Later, I was asked whether I wanted her to see if someone else could address the concerns. However, by that point, my confidence had already been shaken. If major safety-related warnings were "IGNORED" while the vehicle was already being serviced and on the lift, it was difficult to trust that any subsequent review would be thorough. This experience left me questioning the overall quality of the inspection and service that was performed. If obvious safety-functionality alerts were IGNORED, not communicated, or addressed during a scheduled maintenance visit, how can a customer have confidence that the rest of the inspection was conducted thoroughly? My expectation is simple: if safety-related warnings are present during service, customers should be informed before the vehicle is returned so they can make informed decisions about their vehicle's operation and maintenance. Customers should not have to discover that these issues "STILL" persist after being told their vehicle is ready. As a longtime Volvo customer, I found this experience extremely disappointing and inconsistent with the level of communication, accountability, and safety-focused service I have come to expect from the Volvo brand. Safety has always been one of the primary reasons I have chosen Volvo, and this experience left me feeling that the safety of my vehicle--and by extension, my family and me--was not treated with the level of care and attention it deserved.