Having had the misfortune of losing the only key fob to my car, and not being able to find a locksmith to program for a Volvo, my only choice was to have my car towed the the dealership the weekend before Memorial Day. It took around 3 days to program, and then was told the starter control unit was bad. It took another week for the work to be done. There were a few reasons given for this, and all of this would have been okay if there were any attempt at communication on their end. There wasn't. They had to be called several times to find out when it might be ready. After asking for the total cost before picking it up, we were told that the cost was four hundred dollars more than expected ( they hadn't included the tax. After driving away, the emergency brake was engaged and required quite a bit of finagling to release. Upon calling the dealership to let them know what happened, I wasn't offered an apology, just a statement that they weren't responsible and to have it towed. Overall, it seems that the mechanical work was solid, with the exception of leaving the emergency brake on. However, next time I will take my chances on another dealership, one that prioritizes communication and customer service. read more

(2 Stars) I am a longtime Volvo owner; I have purchased and driven three Volvo vehicles since 2010. One of the reasons I have remained loyal to the brand is its longstanding reputation for safety. Unfortunately, my recent service experience at University Volvo Cars left me deeply disappointed and has significantly reduced my confidence in the quality and thoroughness of the work performed. I arrived for a scheduled 3:00 PM appointment to have my vehicle's 100,000-mile service performed. As part of the service process, I expected the vehicle to receive a thorough inspection and for any safety concerns or recommended repairs to be communicated to me before the vehicle was returned. I waited at the dealership for approximately two hours. During that time, I was never given the opportunity to discuss all of the issues identified with my vehicle or make informed decisions about recommended repairs while the vehicle was being serviced. After inquiring about the status of my vehicle, I received a text message that my car was ready, along with a video of the completed service. However, there was no mention that my requested tire rotation had not been performed, nor was there any discussion regarding multiple service alerts that appeared on the dashboard immediately upon startup. The alerts included: * Driver Support System - Reduced Functionality - Service Required * City Safety - Reduced Functionality - Service Required * Regular Maintenance Required These are not minor cosmetic issues. They relate to vehicle systems that Volvo markets as important safety features. What concerns me most is not simply that these issues remained unresolved, but that they were not communicated to me before the vehicle was returned. Had I not observed the warnings myself, I would have driven away unaware that these systems still required attention. When I raised my concerns, I was informed that the technician had already left for the day. By that point, the opportunity to discuss the condition of the vehicle and available options had passed. The service manager offered explanations about why the issues may have been overlooked, but I was disappointed that there was little accountability for such significant omissions. Later, I was asked whether I wanted her to see if someone else could address the concerns. However, by that point, my confidence had already been shaken. If major safety-related warnings were "IGNORED" while the vehicle was already being serviced and on the lift, it was difficult to trust that any subsequent review would be thorough. This experience left me questioning the overall quality of the inspection and service that was performed. If obvious safety-functionality alerts were IGNORED, not communicated, or addressed during a scheduled maintenance visit, how can a customer have confidence that the rest of the inspection was conducted thoroughly? My expectation is simple: if safety-related warnings are present during service, customers should be informed before the vehicle is returned so they can make informed decisions about their vehicle's operation and maintenance. Customers should not have to discover that these issues "STILL" persist after being told their vehicle is ready. As a longtime Volvo customer, I found this experience extremely disappointing and inconsistent with the level of communication, accountability, and safety-focused service I have come to expect from the Volvo brand. Safety has always been one of the primary reasons I have chosen Volvo, and this experience left me feeling that the safety of my vehicle--and by extension, my family and me--was not treated with the level of care and attention it deserved. read more

University Volvo - Auto Repair Near Me - Charlotte, North Carolina

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I had a very frustrating experience with this dealership while my Polestar 2 (2024, leased, less than 2 years old) was in for repair. My car was brought to the dealership on March 23rd, and what was supposed to be a 6-hour repair turned into over a month without my vehicle. From the very beginning, communication was poor. I did not receive any proper documentation or a video inspection--only a basic text message describing the damage and cost. Phone calls were rarely answered, and getting updates required repeated follow-ups on my end. It took over a week just to receive three photos, and even those were only sent after multiple requests. I filed an insurance claim on April 10th, but as of April 23rd, the dealership had still not responded to my insurance company's emails or calls. This significantly delayed the process. I also have a full-time job, and despite that, I had to visit the dealership in person multiple times because they were not answering phone calls. Unfortunately, these visits did not resolve anything and only added to the frustration. When I visited in person on April 22nd, the service manager, T.J. Burleson, claimed that someone from my insurance had already come to inspect the vehicle. However, when I contacted my insurance afterward, they confirmed that no one had inspected the car because the dealership was not responding to them. Later, when I raised concerns about the missing report and delays, T.J. dismissed the issue by saying: "Eventually you got it right? And it is in the past." There was zero apology for not providing the required documentation in the first place. In reality, it's clear that the poor communication is not "in the past"--it is ongoing. At the time she made that statement, there had still been no insurance inspection due to the dealership's lack of response. I was also given conflicting information about a loaner car--one advisor said they would provide one when available, while the service manager stated they would not provide one because the repair was not covered. As a result, I was left without a car for an extended period. Overall, this experience was marked by: Lack of communication and transparency Failure to respond to insurance inquiries Conflicting and inaccurate information Excessive delays for a minor repair Poor customer service and unprofessional behavior I truly enjoyed my car before this, but this service experience has been extremely disappointing. I would not recommend this dealership based on how they handled my case. read more

I worked with Stephanie (sales) and AJ (finance) for a volvo when i got stationed in charlotte. They were both respectful of time and selection criteria, and looked for ways to provide discounts on the sticker price. A few months later I traded the car in for a plug-in and received the following: 1. loan paid off full, 2. $15K discount, 3. discount on extra coverage, 4. reimbursement of unused coverages for previous car. I recommend the team to anyone who is looking for a car read more

absolutely disappointed with the quality of service, they turned my car into a mess. I had to go back multiple times get some recovery done but it was too late read more

Scheduled an appointment for a pre-diagnosed issue two weeks in advance, after waiting for an hour in the waiting room, I was told that the service part was out of stock. I was then told that I would receive a call when the part was in stock to return for the repair. It's been a month, no one has called. Poor communication, inadequate service for such a simple repair. Waste of time for a repeat buyer. Relationship over. read more

First, I rarely leave reviews. This was just such a bad experience I hope to save someone else the expense. Had a repair done here today that took 1hpur and 15 min. I was billed for 3 hours of labor ($185/hour). When I questioned the bill 3 different service advisors including the service manager gave me 3 different stories. None of which explained fully the charges. The service manager was rude and condescending. Be warned of their deception on pricing ! read more

Had an excellent experience overall with UV. From our original purchase last year to selling our car back they have been great. Greg Cole make a fair offer on our car and had us out the door in less than 15 minutes. Buying, selling trade... great experience read more

University Volvo - 2018 XC 90 T6 - Auto Repair Near Me - Charlotte, North Carolina

We are most pleased with our experience at University Volvo and in particular working with Alton. He was considerate of our needs and gave great attention to detail in every aspect of our purchase. read more

Last year we were looking for a new car and went to several different car dealerships, and let me say that the service here was top notch. The sales people were very friendly as well as everyone else. We ended up buying our vehicle from them (which was such an easy experience as well) and have been in for some maintenance (needed something changed out) and will be going back in a few weeks for our year checkup. Every time we have interacted with anyone who works there, they have gone above and beyond and have been very friendly and helpful. We are so pleased with everything. Thank you! read more

very disappointed with their service. they've had our xc90 for over a month because they ran across a broken bolt in the vehicle's exhaust manifold. With a little knowledge and proper equipment (which you would assume they have everything) this could've been addressed in a short period of time, not over a month... This is ridiculous knowing that this is a VOLVO dealership and service location, not a standard mechanic shop... They also never return calls if you leave a voicemail in the service department's answer machine or when they promise to call back to provide additional information. Lesson learned, don't get you vehicle serviced there. Save your money and go to a reputable mechanic shop and save the trouble. read more

Live in Indianapolis but the car I wanted was in their showroom. Their team was terrific to work with.

Do NOT take your car for service at this location!!!!! The Maintenance and check tire lights in my 2018 S60 were on so I called to schedule an appointment with the maintenance department. I spoke with Tonya and she was NOT in any way helpful! She didn't take the time to listen to my needs and was simply not professional. Volvo cars Charlotte on Independence is so much better! read more

If zero score was avaliable I would rate into the negatives... Google needs to add negative values! Buyer beware, dealership and Volvo corporation will do nothing for you. Your new Volvo you buy will depreciate insanely. Dealership doesn't stand behind you or the brand, I bought a NEW 2021 (end of year) Volvo XC60 Inscription from University Volvo, to which had issues from day one. Brought in for issues with wiper blades not working and smearing both before and after I had the car done in paint protections film, and ceramic. Where I was blamed for the wipers smearing due to ceramic. After they replaced them the first time was charged, while they never work. What's funny is the same ceramic is on all my other cars and guess what no issues! Addionally, go check Volvo Instagram on it as there are many complaints on bad wiper blades. Ok so next was brakes, rotors only replaced never pads at approximately, 2,000 miles, 7,000 miles, 12,000 miles, and SUV is now at 15,000 miles and still pulsate. I was told by them it's first due to my driving on highway, then told by a tech that it's actually due to cheap rotors and steal used... Well, also have had suspension issues, from start with vibration at 70+ mph, I was also told this is due to me driving to fast, then it's my fault for having the 20" rims that Volvo had on the SUV. Vibration has been there since new. Later turned out front suspension has issues, that also never get fixed. Shock absorber and bearing found after I had to come back on a weekend to show a tech. What makes it even better this is not first time I had to teach a tech to do there job to diagnose multiple times. No way they drove it, to test drive it or would have heard the pop of thr shock absorber and bearing. After again giving me the SUV back saying its fixed, still unsafe and broken. Then told them again after now picking up third time as they needed their loaner car back that its set still pops. They care more about having the loaner back then fixing a car that is unsafe. Due to being constantly lied to on them fixing it and been 2 years of back and forth, and at 15,000 miles to now have all of these issues that a car at 100,000 should run into, I took my huge hit and lost a ton of money to trade into a real car. I have no time to keep taking this thing into shop monthly or sometimes back in same week, or every other week. To also add, had multiple interior parts go bad, door handle chrome falling off, button for stereo just cracked touching it, slider for cup holders would not stay, etc. Honestly for how many times a new car I that I bought from them goes into the shop, its a tragedy and even lied to when both Volvo corporation and University Volvo both ignore and do nothing. Best of all the treatment is as if your the problem. Again, my advice, run go to another brand and dealership as they won't care and low ball you on trade to jack up price and make money off your loss. Run! Run somewhere else! If your reading this and avoid this place you just saved yourself a headache and thousands of dollars... actually tens of thousands. read more

We brought our Volvo here last year and decided to never get a Volvo service done again. We brought it in and it took them three weeks to even look at it and service it. After calling and calling we finally drove down there to get some answers. Tonya and Andrew were so rude and unknowingly were talking to one another about our service while my husband was standing there. He was not known to them and listen to them bad mouth our concerns and their lack of service.I used to go to them for years prior and will travel to any other Volvo before returning to them. I was flabbergasted by their lack of respect and over all disrespect for their customers. I wrote to the company and let them know that they are giving Volvo a bad name. read more

I've taken my car to these guys 5 times for the same issue and all they do is clear the codes and say it's fixed. They don't know what they're doing. I've been asking for a quote for a couple new rims and these guys can't even provide that. I've asked 3 different times. Do yourself a favor, take your business somewhere else. I am. read more

I am VERY meticulous with how I maintain my cars, but I also like value. This is in conflict many times when I go to purchase a car, as I struggle with whether I should go new or used. The last two cars I purchased were brand new and going that route again was my intention when I was heading into getting my next vehicle. This goal was changed when a friend of mine was in the market for a car and he was looking at used vehicles. In assisting with his search, I changed my perspective on used cars. I realized that with today's proliferation of leases you could find a good used (or gently used as they say) vehicle. This realization is how I came across the car that I eventually purchased at University Volvo. Selection - The selection at University Volvo was decent and is what persuaded me to consider buying used. They have a lot of previously leased Volvos on their lot and with easy access to the CarFax Report from their website, you can quickly get a glimpse into the history of the car to help you with your buying decision. Sales - My sales agent, AJ Varricjione, was great. Unlike your stereotypical car salesperson, he was not pushy and made the process of purchasing the car very easy. From the test drive, to negotiation, to closing the deal...I felt I was being treated fair and honestly. Service - Since purchasing the car, I have only had one service item and it was an issue with a tire. This issue was quickly rectified by the service department to my satisfaction. They even provided a loaner vehicle while the issue was fixed. My only complaint was that service did something I asked not to be done and that was wash the car through the automated car wash. Something you shouldn't do with a black painted car unless you like faint scratches all over it (refer to the 1st sentence of my review). After some elbow grease and my orbital buffer, I had it shining again. Overall - I would recommend buying a car here. It was definitely a positive experience and working with AJ changed my historical view of the car salesperson and made the experience a 5-Star one. read more

University Volvo - Auto Repair Near Me - Charlotte, North Carolina

Poor service--I had to go to another Volvo to get my Volvo serviced. I don't recommend the service here to my friends and colleagues.

I have been coming to this Volvo Dealer for years. Never once have they pressured me to buy or repair something outside of what was reasonable. I first came there with an old 98' wagon with plenty of "character" & they could have easily tried to pressure me into a newer car or expensive fixes. They did neither & when I eventually decided to upgrade this place EARNED my business. I have another dealer that is closer but the service here has been so good that it is worth the extra drive. I will be coming here for as long as I live in Charlotte. I cannot speak highly enough. read more

What a fantastic group of people that work at this dealership! We just purchased a new car and every single staff member was there to help us! Stephanie took her time like an extra hour in her day to show my daughter every feature of her new car I was so patient and explain things so thoroughly! Jeff and AJ were fantastic and handle all the paperwork so professionally! I have honestly never had a better car buying experience... I highly recommend this business if you're looking at a Volvo New or used! read more

I've had a Volvo for the last 10 years, and have serviced it in Denver, CO and Thornton, CO and have always had excellent service. We moved down here and University Volvo is the closest Volvo to us, I called Wednesday last week (it is now Tuesday) and the older lady who answered in the service dept was the first red flag. I was calling to inquire about work my car needed done, the supposedly took a message and was going to have a service tech call me back. End of day Friday, nothing yet. So i called back. Same rude old lady answered the phone, her first response when I asked when would I hear back was "well did you call us back w your vin number?" Mam I gave you the damn vin number when I initially called Wednesday! She then seemed tongue ties and had no excuse so she past the phone to a man, he proceeds to write my info down, and says he'll call me back. Again, NOTHING nd it's been days!!! All I needed was a damn quote, I already know what needs to be fixed. These people working here are a joke and this kind of service does not represent the Volvo brand well at all. These 2 losers need to go work for Ford or fast food. read more

Had a great experience purchasing a S60 yesterday from University Volvo. All very professional guys and really loved the design of the building. Of course I was offered extended warranties, coverage, maintenance, etc at closing but never felt pressured. Bob and AJ gave me the information and let me make the decision for me and my family. My wife and I both drive Volvos now and we will definitely be back. Really enjoyed it. Thanks guys! read more

University Volvo - Auto Repair Near Me - Charlotte, North Carolina

This was my wife and my first experience with University Volvo after buying a Volvo. We were excited to try a new car brand. Ive never felt so unimportant or appreciated in my life. Worst dealership service I've ever had in my lifetime. I would not recommend anyone to ever spend their money at this dealer. No employee within the business would hardly look at us. They were not busy but everyone acted as if they were too important to offer any type of service. Took over 10min in service dept for any of the service advisors to acknowledge we were there. Never EVER go here! We will try Volvo South End next time. If it's no better, our Volvo will be sold and we will never buy another one if this is how that Manufacturer thinks their customers should be handled. read more

This is my first visit here. After years of dealing with unhelpful Independence Volvo, I decided to try University Volvo. Wow... They are so much nicer. I've spoken with Arthur and worked directly with Scott in the service department. Such gentleman with polite voices and manner of speech. Everything is clean and people are prompt in greeting you by name! They are in the middle of renovations by D3 and it looks to be quite spiffy. I look forward to future visits when I need Volvo service. read more

Excellent customer service! They even waited for me to pick up my car after it was serviced and my flight was late! Amazing!

(Tonjue ) pronouncedTonya TJ and Arthur and Andrew always make you feel like your taken care of and family they actually get know know the clients they have and are run more personable. This experience vs charlotte volvo is by far better as I was just a number there and they just told me I do not matter. I will always go back to university volvo now and in the future as they have proven they care. read more

Best car buying experience I have had. I bought a Certified Pre Owned 2017 Volvo XC-90 T8 from University Volvo - sight unseen. I was searching for a very specific model / feature set for my wife, and the one I wanted was located in Charlotte. I called in, and from from the first phone call to the post sales support - the entire team has gone out of their way to help. Matteo handled the sale and AJ the financing. You won't go wrong dealing with these guys. I brought my new car home to Sarasota, FL - when I took the car in for service - I had a completely different experience with my local Volvo dealership. AJ stepped in and went way beyond what I would expect to help me resolve issues dealing with my local Volvo dealership. I wish all dealerships treated their customers the same way - University Volvo should be a model to others. In 4 years when we are ready for a new XC90 - I will go back to University - they earned my future business. If you are shopping remotely / from another state - don't hesitate to deal with University Volvo - they take care of you. just like you were local. Thank you AJ for all your help and support! read more

I moved to NC about 4 years ago with a C30. I chose this dealership over the one in Charlotte due to this one being closer to my home in Lake Norman. I gave had all kinds if work done with UV and they are not perfect by any means but by far from the worst. The service reps have always been nice and courteous when I have self with them. Although I'm not a big fan if the service manager, as dealing with her had actually gotten me no where, I ended up getting my issue resolved with the service reps help. Most of the service I have had done here has never been a problem and met or exceeded my expectations. Even warranty work I had done here was done perfect and without any hassel or questions. I will say that at times it can be difficult to get an appointment and walk ins can be frustrating but they have always tried to accommodate me. All in all I will continue to have my car and my wife's car serviced here. read more

After a truly horrendous ordeal with both sales and service at the other Volvo dealership on Independence, dealing with University Volvo was a breeze. No high pressure tactics, came down in price to be competitive with another dealership's offer and earn my business, fair price for my trade, easy financing process. I couldn't have asked for a more professional, enjoyable car-buying experience. Highly recommend! read more

This dealership is awesome! Don't hesitate to go see them. We dealt with Mike and AJ and they can't be beat. Very accommodating, so fast, and super friendly. read more

I was 100% ready to buy a car. We test drove & came to an agreement on price. But the managers had left me alone with a brand new salesperson for hours who had given me incorrect information about the vehicle. They made no effort to correct the error. Every employee starts somewhere & this salesperson will likely be great; but their management was disappointing to say the least. read more

I leased a suv from University Volvo about 4 months ago and it was by far the best vehicle buying experience I've ever had, and I buy or lease every 2 years max. The entire transaction took me about an hour. Everyone was super helpful and bent over backward. They had just opened the remodeled store when we were there that day. Very nice. We will definitely be back! read more

If I could have selected "zero" stars, I would have. This place consistently has the worst service department management I've ever experienced in any kind of auto-related business. The culture of disrespect, indifference and arrogance is truly disgusting. If you know of a better place to get my Volvo serviced in the north Charlotte or Lake Norman areas, please share! read more

do not spend your hard earned money here unless you want lousy repairs made, sass from the service representatives, and huge labor cost. brought my vehicle in for emergency service. was told the wait would be over 4 days due to mechanics quitting! are you kidding me? once the shoddy repair was made, a new major problem was created so i bring me vehicle back so they can fix it right, and am greeted with "i'll see if we have time for this" from the service representative. what a joke. worst part is my vehicle afterward still had a problem! you do not pay hundreds of dollars for less than perfect service. for the amount of money spent on 1 repair, you could buy yourself a brand new bicycle and be much happier. i ended up taking my vehicle to my trusted import mechanic in greensboro, where the problem was finally fixed the right way. in the end, do not trust this dealer--this is one of the worst volvo dealerships i've seen and i have seen many. read more

I bought a 1-year old S60 here a few years ago and was very happy with the experience: * The price I was given was fair- it was not much above the blue book value. I haggled a bit and the sales staff was professional and courteous. * I had to have routine/preventive maintenance done from time to time, and I was always given a loaner car and the work was always done on time. I have only one other car-buying experience (at a horrible Mercedes dealership in Fairfield, CT) and University Volvo was heaven by comparison. read more

So far I've bought 2 cars from University Volvo. I can say that my experience with the staff has been excellent all the way around. Service has been prompt and even when major service was due, they took time to explain what items were necessary and why. This is a great dealership and certainly didn't feel like I was at a big box automall. read more

3 time repeat customer here and zero complaints! We own 3 volvos currently and have always had an excellent experience. The sales department has always been very fair, prompt and upfront. The services department goes out of there way even staying after hours to see our need are met. Keep in mind these folks are not magicians but do evrything in their power to see our cars are fixed properly, on time and with minimal impact to our busy schedules. read more

We,my wife that is, has owned many Volvos, 4 in total two 850 T5s and two wagons one was a T5 purchased new and her current vehicle which is a 2008 V70 3.2 liter. Myself, well I am a Jaguar nut always have been and always will be I have three classics sitting in my garage. Had I not been a Jaguar nut then I would own a Volvo as they are the best. University Volvo has taken care of two of her Volvos one of which was purchased there. Their service staff including the service writers service technicians and TJ the service manager are second to none. My wife is treated royally with professionalism courtesy, respect and understanding, how many dealers do you know that will, treat a woman like that? In my experience spanning a period of 15 years I have found University Volvo to be honest, diligent and full of integrity, I have found no reason to take our Volvo to my independent Jaguar Mechanic who also works on Volvos. What's important in life is PEOPLE and University Volvo has one of the best teams I know of for working on a Volvo that I have come across,.We have enjoyed building a strong Dealer/customer relationship with University Volvo over the years and will continue to do so. Preventive Maintenance regular oil and fluid changes are the key to a reliable good running car she now has over 158,000 miles on her V70 and it still drives like it just came out of the showroom Whenever I read a bad review of a company, especially car dealerships I cannot help but wonder how the customer interacted with and treated the service or sales department. Just food for thought read more

I was very impressed by the service I received from University Volvo. I am new to North Carolina and was hesitant to take my car here for service due to the bad reviews but I quickly came to see that they weren't true. When I arrived, I was greeted by my Advisor Arthur Mills who listened to my concerns about my car and told me they would all be taken care of. He was very professional, nice, checked me in right away, and kept me up-to-date on what was happening with my car. When he left for lunch, he assigned Tonya Burleson to make sure I would be taken care of in his absence. She also was very professional, nice, and provided a fast checkout. The issues with my car were fixed quickly and efficiently. They will be servicing my car from now on! read more

Dealing with the Service Advisor at this dealership is useless. They make promises and don't keep them! Volvo want to be a luxury car, but they have a lot to learn on how to be a luxury car dealership. Good luck on getting warranty work done at this place, or as far as that matters, any good quality work, with good customer service! Evidently, tolerance level is very high, from Volvo of North America Corporate office, for low achiever dealers. I think they can take a lesson or two from any local luxury car dealerships. It's ashame I can't score University Volvo a "0", instead of one star!! read more