Deserves 0 stars. Service Department sucks, do not recommend unless you want upsells with crappy…read morecustomer service.

My wife & I just leased our third CX-5 and our first from Alden Mazda. If we were not new to the…read morearea, we would have leased all three vehicles from them. From my perspective (that of someone who has easily leased 25 new cars), the honest and excellent professionals at Alden Mazda represent the gold standard prototype of how a dealership should be run. They respect your time (how refreshing!) are honest & transparent in their presentation of figures and are also just really nice, real people. We dealt with Richard (Sales Manager), Andrew (Sales Consultant) and Amy (Finance Manager). All three were absolutely fantastic. I would say this is definitely in the running for "the best car buying/leasing experience that I've ever encountered." We will be back and will happily refer any friends & family who might be in the market. D. Cooper

I have a 2017 Sierra Denali that I brought in for a new transmission in June. There was nothing…read morewrong with the rest of the truck, it just needed a new transmission that costed $8,700.00. After picking it up it was worse than the old one. My suspension system light came on. They told me it would be $3,000 to fix. I checked the wire and it was unplugged. Since then I brought it back to have the transmission looked at since I had a warranty. We'll they said there is nothing wrong and it needs a computer update and now a motor mount. They didn't catch on the initial visit. We'll I brought it in to have the motor mount and computer update done. The next day my steering was tight and I found ball bearing on my floor. They had to take apart the steering shaft to get to the motor mount. And now my steering is messed up and they are saying I have to pay for it now. There was nothing wrong with it before and they are refusing to help me out since my extended warranty wont pay for the part. At first they told me the bearings cant be repaired and the part is 1700 dollars. Now they called back and said the part can be fixed but they want $475 to do it. I feel that because I have an extended warranty they are trying to take advantage of me and my warranty and I dont think I should have to pay for something they messed up. Side note: the whole service shop employees switched places with another dealership. I wonder how often they do this.

I was originally quoted for a total engine repair at 8K and it would take 2 weeks. After a change…read moreof management and some staff, the number ballooned to over 11K. I called 3 weeks later and was told the engine was backordered. I did not receive any updates and I had to initiate any conversation. The engine was completed two months later but a check engine light turned on when I drove off the lot. After admitting the purge pump failed somehow while on their lot waiting for the engine replacement, I was told by the manager tough luck and it'll be another top market repair. Be prepared no communication, no accountability, and to be nickled and dimed.  I was laughed at when I said I'd share my experience online. Avoid.

These Guys are the best!! Very knowledgeable and ready to help I would recommend them to anyone.read more

Horrible customer service, was looking to purchase a car from them, I told them I'll send a deposit…read moreso they can hold it. Came to an agreement with Casey sending me videos on the car. Never got them. Called again his brother answered I told him where would he like to deposit I want the car. Later then text me saying it's pending to a local customer?! Called back next day Casey brother answered being all disrespectful and hangs up. Seriously? These guys don't know how to run a business. Total du bags!

Coming back from an appointment I saw Marx auto center and I had my husband pull it quick right…read moreimmediately. We have never been there, but I knew and dreaded that we Needed and Had to have a new car. He asked me what we were doing in the parking lot and told him we have to start somewhere to find out about down payments what kind of a car we were looking for and all the questions that I needed answered. To make this very long story short, we spoke to a very nice sales man. I told him exactly what I was doing there and that's exactly what he did. He answered my questions, and then we met Mark. The bottom line, there was no stupidity where they asked for my keys , drove off with my car, stood there for the full day, and all that horrifying stuff that we dealt with in the past . I tried a couple I found the car that I liked drove around did what we had to do ; and NO, bologna , as I said ! We picked up the car yesterday with a full tank of gas, nice clean and shiny, and my monthly payments are very reasonable after some of the horror stories that I've heard of what people pay monthly nowadays! I would definitely recommend going here!

Don't know what they could have improved on...smooth transaction, no baloney, nice people. Hope our…read more"new" used truck serves us as well as Mark did.

Takes people money and doesn't do the work to the vehicles! Very unreliable! Nasty attitude! Leaves…read morecustomers cars unlocked! Never open! Had family members car for a month with no results!

I have had nothing but good experiences with John's Auto Service. Him and his staff do an excellent…read morejob and they really care about you, the customer. They are deliberate in the work they do and make sure your car is fixed properly. Will 100% continue to go to John for all my cars needs. My car needed spark plugs and coils. I brought my car in and his staff did them while I waited. Very considerate of my schedule! All rates are affordable and reasonable!

I will never buy a car from here again or ever recommend this place to anyone. What an absolute…read morescam and a joke of customer service too, especially Derek. Had my car for a month and is already falling apart. Don't waste your time or money. I wouldn't have taken this car if it was free.

Extremely honest, family-owned place. Sam takes care in making sure every car he buys has been well…read moretaken care of and inspects them top to bottom. I bought a 2013 Subaru Outback and it's been a phenomenal car. Shortly after buying I took it into my mechanic and he told me the front brakes looked around 80% worn. I called Sam and he replaced them free of charge, even though it turned out they still had 50% left on them and my mechanic misread the brake pad line. All in all extremely pleased and will come back next time I need another car. Can not recommend them enough.

I don't have a lot of money, but i needed brakes, and it eruptions cost me over $500 easily - or…read moreeven more. This shop worked worked with me, I mean really worked for me, and i now have brand new brakes that I could actually afford. I was not taken advantage of, nor was i swindled out of getting things i didn't need. This shop is 1 million out of 10 - i HIGHLY A RECOMMEND! I will come here ALL the time now! 10/10 will definitely come here again.

I lived around the block from this station during my childhood. Back then they had gas. Pumped for…read moreyou and checked oil and windshield cleaned. It's nothing special to look at today. I get my inspections done here. It's an old-fashioned honest mechanic shop. Kind of nostalgic.

I just Dealt with this Dealership. The salesmen Justin and…read moreManager are unscrupulous for what they Did To Me. We agreed to Use my chosen Finance Company, and after they had me put my Deposit Down on the Vehicle. The Salesmen used Their Own Banks, instead of using mine. The bottom line they choose their Partnered Finance/Bank instead of what We Agreed upon. After Speaking with an Affiliate I was told it happened often with this Same Dealership.

Service Dept - unresponsive…read more Had a "headlight malfunction. Have vehicle inspected" warning light up on dashboard. Called Mazda CC on Tuesday to schedule appt, no one answered, left message asking for call back to schedule appt - no response. Called Mazda CC on Wednesday morning, no one answered, left message asking for call back to schedule appt - no response. Called Mazda CC on Wednesday afternoon, no one answered, did not leave msg cuz I figured I already left 2 and they'll eventually call me back As of Thursday AM, still no call back so... I called again...no one answered, left message asking for call back to schedule appt - no response. And on FridayAM, I called and no one answered, left message asking for call back to schedule appt - no response. I finally gave up. Called Tasca Mazda in seekonk (significantly longer trip for me). they picked up on first ring, apologized for the inconvenience on the car and gave me the first appt on my next available day.