1. Mobil

    1. Mobil

    0

    Braintree, MA

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    12 years ago

    Common courtesy should be a given by customer service--yet I was just treated rudely for no apparent reason. Management please take notice

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    Quality Fuels and Service

    Quality Fuels and Service

    3.0
    (12 reviews)

    I came here to get my vehicle inspection done and had one of the most frustrating customer service…read moreexperiences I've had in a long time. When I arrived, an older man working the front told me there were two people ahead of me, so I politely waited in line as instructed. A few minutes later, the technician doing inspections came outside, pointed directly at me, nodded, and motioned for me to drive into the shop. I wasn't even sure it was my turn, so I pointed at myself to confirm. He nodded again and waved me in. As I began pulling my car forward, the older man rushed out yelling at me, accusing me of skipping the line and asking if I "didn't want it anymore." I tried to explain that I was called in by the inspector, but he kept interrupting me, talking over me, and insisting I was wrong in a very rude and aggressive way. Thankfully, the actual inspection technician came back out and confirmed that he did in fact call me in, and that the person before me had not come out yet. He corrected the situation and even told the older man to call the next customer properly. The inspector was polite, calm, and professional. The complete opposite of the front guy. This whole situation was unnecessary and embarrassing, and it could have been avoided if the front staff communicated properly instead of yelling at customers. The inspection tech deserves credit for handling things professionally, but the older man at the front desk seriously needs training in customer service and basic respect. I won't be coming back here because no one should be spoken to that way just for following instructions.

    asked for an oil change and to look at my speed sensor. they ignored the sensor and charged me $100…read morefor oil change.

    Mobil - servicestations - Updated July 2026

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