The battery in my phone was almost dead. I called them, and was able to set up a "same day". I…read morewalked into the shop and there was a lot of people. Leading me to assume that I was going to be without my phone for a day. The counter girl asked for my email and said it would be about 30 minutes. The kid doing the work confirmed that yes, it would take about 30 minutes. So i handed my phone over and did some shopping. I came back about 30 minutes later, and sure enough. The repair was complete. While i was waiting in line to pick up my phone. The Tech kid was explaining to customer when its a good time to replace the battery, and when to get rid of the phone. Found their conversation enlightening. I paid the $80, with a thank you, and out into the world i went. The only knock I would give them is the credit card "surcharge". Which I was told about at the very beginning. So if you go there to get your phone repaired. BRING CASH... I will definitely be a repeat customer.

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

Reason for the 5 star review:…read more 1) They had what I needed. 2) They were fast and efficient 3) The sales person was nice, professional and to the point. I needed a privacy screen protector asap as my other one shattered and I was leaving on a trip. Privacy screen protectors are great for planes as the people next to you can't see what business you are doing on your phone. You never know who you are sitting next to. Keep you business confidential! I was parked downstairs at Ala Moana, as I was in Marshalls, and they are right there on the sidewalk area. Walked up, asked if they had- he said let me check, he did and boom they had. He even put it on for me and did a great job! Thank you!

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

Very sad that they closed....they provide such great and convenient service!…read more I rented portable Wifi a couple of times, and it is really convenient to just pick it up before my trip, then after I return, to drop it off... No need to fret about wondering, "gee, I hope my wifi unit was delivered okay to the first hotel I'm staying at and it is waiting for me..." Also it is nice to have wifi when catching transportation from the airport to the 1st hotel, to see where the driver (or train) is going, and if it going in the right direction!!! Dang...hope another company decides to offer this service in Waikiki in the future...

A must when traveling to Japan. Vision Mobile offers affordable pocket wifi rentals which make it…read moreeasy in Japan. I prefer to get my pocket wifi before leaving for my trip so I dont have to worry about it once landing. I usually book online and get a phone confirmation. Pick up is a day before your trip at their Waikiki location. The only hard part is their pick up location, but if you bring a friend with you to wait in the car, it should be fine - or you could grab a bite in the Waikiki shopping plaza since you're already driving there! The wifi itself is easy to use. They explain to you when you pick up, but its all pretty self explanatory. The battery lasted pretty much the whole day if fully charged and is small enough to carry around with you all day without adding extra weight. You can return the wifi when you get back to Hawaii on the departures floor after getting your luggage. Would highly recommend booking for your next Japan trip!

Zaniyah was an amazing T-Mobile representative! She helped me with my phone and made the entire…read moreprocess easy. She was incredibly patient, knowledgeable, and professional, taking the time to answer all of my questions. I truly appreciated her outstanding customer service and highly recommend her to anyone who needs assistance. Thank you, Zaniyah!

My phone was "taken" while waiting for an appointment. I put it on the chair next to me and didn't…read morepay attention. I needed a replacement phone that wasn't too expensive so I stopped by this T-Mobile. Meacon was wonderful in helping me figure out my options and pointed me in the right direction. Really appreciated his honesty and willingness to share his knowledge.

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

Returning equipment. Checked in at 4:49pm. There is literally an employee standing behind one of…read morethe service kiosks doing nothing. At least they have a text service that lets you know when you're getting close and when you're next in line (actually it lied. Text said I was next but there was a person in front of me and then another person got served before me.) Finally got seen at 5:52pm it took less than 1 minute to process the return. Totally crazy. At least they didn't try to get me to change my mind or sign up for mobile phone service like they've always done.

After attempting to get my phone activated at the Kahala ATT store with a useless employee. I went…read moreto the ATT store on Kapahulu. Daniel was there to help me. Granted it was kinda slow however Daniel spent the whole time with me in the activation process. Company was professional, courteous and very helpful.

I was a Tmobile customer for a long time. Switched over to AT&T and it has been one of the worst…read moredecisions of my entire life. Crappy service, slow data, nickle and dimed for everything. Poor customer support on the phone and I always need to go into a store after speaking to a rep for over an hour. If you are thinking of switching carriers be warned!!! AT&T is horrible. I am locked in for 36 months and I dont want anyone else to have to suffer through what Im going through. If you travel internationally, their roaming plan sucks. If you prefer apple care and want insurance, it is very different from Tmobile. I am only able to do a group insurance that covers only a couple phones at a time. It CRAP. No apple care. I highly discourage the switch to AT&T.

Went in for an upgrade on iPhones and was helped by Klint - he is very nice, informative, helpful…read moreand really fast !!! He had us set up and ready to go within a little over a hour - 2 new phones, new cases, screen protectors installed and everything transferred perfectly! He even helped us set up my daughter's new iPad that she got as a gift I also appreciate the teamwork in this T-Mobile ... they all jump in to help one another like this seamless dance with all the customers! Impressive Thanks Klint & T- Mobile Beretania

I wish I could put a negative star!…read more To say I had a horrible experience at this Beretania Street store with Kevin is an understatement! What happened with Kevin was extremely disappointing and, quite honestly, raised serious concerns for me about integrity and trust. He told us that we needed a tracker in order to upgrade my daughter's phone at the lowest cost. What I later discovered was that he had actually added FIVE trackers to my account, while only telling me that we needed one. He also told me my bill would only increase by $15 per month for two years. I later discovered that it would actually have increased by $30 per month for three years. I was never given a receipt or documentation for the changes he made to my account, and he even told me that I was not authorized to make changes online to my own account. I told him I pay the bill but I'm not authorized?!? Go figure!! Kevin also claimed that the upgrade was taking extra long because of all of these "issues" on my account. Looking back, I have serious concerns about the accuracy and transparency of the information I was given. That is not okay. I trusted that he was helping us get the best deal, only to discover that what I was told was not accurate. If I had known the truth, I never would have agreed to those additional trackers or the terms of the upgrade. Because of how the situation was handled, I had to spend another two hours of my time that evening and the next day--time that is valuable to me--going into another store and chatting with T-Mobile to get Kevin's actions corrected. Unfortunately, my experience at the Kunia store wasn't much better. The employee who helped me seemed as though she didn't want to be there and was simply going through the motions of correcting Kevin's mistake. There was no friendliness, empathy, or apology for the situation I was having to deal with. I was already frustrated by what had happened, and the lack of concern from the person helping me only added to the poor experience. I am grateful that she took care of the issue without pushing back or trying to "save the sale," but I would have appreciated a genuine apology and some acknowledgment of what I had just gone through. The one bright spot was Sam S., who was extremely helpful, took the time to listen, and ultimately helped rectify the situation. I'm genuinely grateful that I was able to chat with him and get his help. But I should never have had to spend two additional hours correcting something that happened because of how Kevin handled my account. This wasn't simply a misunderstanding or poor customer service--it was a situation where I was given misleading information, products were added to my account that I did not understand I was agreeing to, and I was not provided documentation of the changes. T-Mobile needs to do better. Customers should be able to trust that employees are being completely honest, transparent, and ethical about what they are adding to an account, especially when it affects what we pay. What happened with Kevin has significantly impacted my trust in T-Mobile, and therefore I will not recommend the company to anyone else.

Rocky and his team were efficient, courteous, and genuinely kind throughout the entire process…read more Rocky took the time to explain everything clearly and provided multiple plan options tailored to my family's needs. I truly appreciated his professionalism and outstanding customer service. The rest of the team was also friendly and welcoming, but Rocky did the heavy lifting and made the entire experience smooth and stress-free. If you're visiting this T-Mobile location, I highly recommend asking for Rocky. He truly goes above and beyond!

About halfway through our trip, my friend told me about some phone issues in calling a friend at…read morehome. We tried calling each other and got an error message. The next morning, I Yelped T Mobile and found this to be the nearest store. Parked at Long's, we were unaware of the store location so I went to the information kiosk to ask. It was a bit of a trek, especially since the store was near where we originally parked. With one set of escalators out of service, it took a little under ten minutes to make our way here. When we arrived, all of the staff were busy with customers. One gentleman greeted me and told me that I would be next despite seeing two people sitting at opposite ends of the entrance. It turned out both were waiting for their friend or relative who were already being helped. A few minutes later, Dante introduced himself and asked me what I needed. Describing the situation and my friend's phone information, he started working on the phone. A few minutes later, he asked me to call the number and the problem persisted as it went directly to voicemail. We tried again unsuccessfully tinkering with the phone. He excused himself and walked to his work station. When he returned, we tried again and this time it worked. We tried it again once more to confirm there were no more issues. Thanks to T Mobile for having store locations and Dante and our greeter in making our visit fruitful and seamless.

Went in to get a new phone and iPad for my wife. Agnes helped us and she did a great job. Gave us…read moregood advice and seemed to be genuinely interested in making sure we got the best deal available. Answered all of our questions, which were many, and was pleasant throughout the whole visit. Excellent customer service and support!

I was a Tmobile customer for a long time. Switched over to AT&T and it has been one of the worst…read moredecisions of my entire life. Crappy service, slow data, nickle and dimed for everything. Poor customer support on the phone and I always need to go into a store after speaking to a rep for over an hour. If you are thinking of switching carriers be warned!!! AT&T is horrible. I am locked in for 36 months and I dont want anyone else to have to suffer through what Im going through. If you travel internationally, their roaming plan sucks. If you prefer apple care and want insurance, it is very different from Tmobile. I am only able to do a group insurance that covers only a couple phones at a time. It CRAP. No apple care. I highly discourage the switch to AT&T.