Oh my... Hawaiian Tel…read more.. We moved to a new place, and a technician came yesterday to install the internet. Right after he left, the connection started acting up. After spending about 40 minutes troubleshooting with support, they told us the installation was done incorrectly and that the technician needs to come back. Basically, now we get internet for 10-40 minutes if we're lucky, followed by 5-20 minutes with no connection at all--and there's no way to predict when it will come or go Extra star from my previous review: I also made sure to ask them not to charge me for the transfer/ service since it hasn't actually been provided and they agreed to that, and wait time on the line was only 15 min

Extremely disappointing experience dealing with Hawaiian Telcom after my mother's passing…read more My mother passed away on March 5, 2026. Within days, I contacted Hawaiian Telcom to discontinue her internet service. I was told they would not disconnect the service until I provided a death certificate. Unfortunately, death certificates take time to obtain, and it was approximately six weeks before I received one. As soon as I had the death certificate, I contacted Hawaiian Telcom and uploaded a copy while on the phone with their representative. I was specifically told that the document had been received and that the service would be disconnected. To be safe, I later mailed them a physical copy of the death certificate as well. Despite following every instruction they gave me and providing the requested documentation multiple times, Hawaiian Telcom continues to bill my deceased mother month after month. I continue to receive invoices for a service that should have been disconnected long ago. Dealing with the loss of a loved one is difficult enough without having to repeatedly fight with a utility company to stop billing a deceased customer. This situation should have been resolved months ago, yet here I am still trying to get Hawaiian Telcom to do what they already confirmed they would do. I expected far better customer service and compassion during a difficult time. Instead, I have experienced poor communication, administrative failures, and ongoing billing issues that should never have occurred.

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

Would not recommend. Service was constantly interrupted and when the bill jumped up this year we…read morehad to switch. It's not good value for money. You can tell a lot by a company's practices and spectrum will intentionally keep you on the phone to cancel for at least 10 minutes telling you that it's still processing. That just cant be true for any technological reason. If you can live stream from your phone, the ISP can't need that much time to process a simple disconnect function. Where before I thought I might just live near old infrastructure, I now think this company is intentionally bad. Poor form Spectrum.

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

This place is the best. Came in with my kids and got the best plan ever. Affordable, the owner is…read moreso nice and knowledgeable and overall amazing experience. No more dreading a trip to the phone store. I'm not exaggerating when I say my phone bill went from 120 a month to 20. That can't possibly be the average persons experience because it's just too ridiculous but we are a few weeks in now with no issues and even a follow up text from an employee to help a issue that occurred during the switch over. Hope this store stays here forever. 10/10.

It looks as though they're busy and/or short staffed because there's not much movement in here…read moretoday and according to the app they sent me to check my place in line I am still in 9th place, which I was later told isn't the same as what they see on their end. I've had issues with my iPhone 17 so I want them to troubleshoot for me. Service at this location has varied from year to year. The last time I was here they had lots of young men doing nothing and not being helpful at all. The folks working here now seem more professional, which I will discover shortly once I get looked after. Fingers crossed. Brandon helped me figure out what was going on with my phone & why it was draining so fast, so I left with a happy phone.

We had fraud on our account and the fraudster took over the only phone number that we could use to…read moreauthenticate with Verizon online. So we were forced to go to a Verizon store. Carol and Selina helped us fix the issue and I was able to get my phone number back. Very professional and friendly.

So nowadays with all of the tech industries saying this and that and the other thing... it is…read morehelpful to have good service people that are helpful instead of just cut-throat sales people out for your blood. I used to have not tooooo long ago dail up with Hawaii On-line. Yes it was AOL here in HI - what can I say - I lived on Molokai and as a teacher there were only a few options and there was a discount as a teacher back then. Now on Oahu- there are tons of choices.... Who can help me - where I live there are a few questions that I would not always think of... I live in an apartment, close to a mountain... How is reception going to be and will I get service.??? I am really glad about the customer service here because I need someone honest to help me - cause I really don't what to have to think about all of the possible problems and need someone to think of them for me. Honest people looking to do business here in HI to provide good services to more customers.

Just want to say that I just started my service with direc tv and I'm very happy so far the service…read moreI'm getting thanks to Paul for setting me up he answered all my questions and is very professional can't beat the local tech.

Great service: clean and quick! Responded immediately and did the job that day After a Costco…read moreinstallation got postponed twice! Recommended for tv install/ mount professional.

Bought a second hand stereo system hooked it up no sound. Called these guys to check it out told…read morethem everything I did and went through the set up to see if they could help me. They checked through everything I did they said everything looked right. They called in their master tech, he came in with a condescending tone he questioned me about my system and how I wanted the system to run. The master tech unplugged some wires and said the receiver is broke and he can't do anything else about it. They charged me $224 for that. So I was sold a broken receiver for $380 and $224 to confirm it was broken, a $604 dollar loss. They said , "call us when you get a new receiver." I asked, will you install it for what I paid today? Thinking since he was charging me for an install but did really install anything. He was like no, I will charge you again.

When it's the fastest internet it's hard to complain but some people do. Just remember you live in…read moreHawaii and certain things work differently. When you get a company that tries very hard

Small company, not amazing. They are good for what they are. They fill a small gap in the Home /…read morebusiness internet market that has reasonable prices with reasonable connection speeds. It's easy to get upset or disappointed with their service when measured up against Spectrum (Time Warner), but they have a fraction of the staff and their rates are way cheaper. Everything is relative and for that reason 3.5 stars. If you absolutely need fast internet then spend more money and get a contract with the big companies. If you just need a connection for checking email, FB, IG, no gaming or minimal streaming these guys will do just fine for a cheaper rate. I used their service for 2 years, the modem/router went out twice and speeds approached 50 mbps. Customer service is outsourced, so not amazing, but they were ok. Saved quite a bit of $ monthly compared to the big guy prices.

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

Our company upgraded its wireless network at 2 of its retail stores on O'ahu, which required…read moremounting new Wireless Access Points at new locations throughout the building. Boss Commtech was contracted to run all of the cabling and physical mounting of the WAPs and a new patch panel. Configuring the network was left to our in-house IT department. The installation crew arrived on-time and completed the job within the timeframe allotted. Our stores remained open during the job, and the installation crew was careful to protect the workspace and always mindful of our employees and customers in the vicinity. When the job was done, there were no invoice surprises, and complete documentation of the network test results was provided.

Electric Car Charging Station Review…read more I've owned my EV for over 2 years and was tired of trying to find available charging stations. I called Nissan for a referral of who to can install and EV charging station at home and Boss Taylor at Boss was their only recommendation. Taylor is super personable, professional and patient. I live in a condo building and it took over 6 months of drafts and following up to get the install approved as I am the first to get an EV charger installed in my building. My building had many different questions and requests and Taylor answered all of them. Taylor did not give up and me and I am so happy to have my charger installed. Taylor is the only person you should call if you need an EV charger installed.

Im back again! This time my friend needed a phone and really fast! He had a budget and the phone…read morehe was looking for and we got it all within his budget! The phone is in great condition looking very nice! Im only gonna post the case cause the case is cute lol.. thanks to Vannas great customer service and product knowledge and Gerica for helping me get the phone with accessories and helping me to choose TCA as the go to place for cellphone sales, accessories, and repairs! I feel very confident in my purchase with TCA and I will be back again! My friend needs another phone! So ill be back! Thank you soo much!

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.