Sean the service advisor was very helpful, they identified the problem and got it fixed at…read morereasonable time. If you're looking for good service along with good customer experience this is the place!

Had a great experience getting my car serviced here. The team was incredibly responsive, kept me…read moreupdated throughout the process, and finished everything in a timely manner. Communication was clear and professional, and the quality of the work was excellent. Definitely felt like my car was in good hands--would recommend!

When we picked up the car, they said that the tires were nearing the end of their lifetime. My…read morehusband said that he had an appointment elsewhere. They didn't quarrel in any way. They simply said, "Well, when you take it to the other place, remind them to..." I also really like getting the card from Keith, the mechanic who worked on the car.

Let me start with the positives: Honest Accurate Auto Service has an incredibly clean shop, and the…read morestaff is genuinely friendly and professional. I also really appreciated the tasty cookie they gave me when I picked up my car. From a purely customer-service standpoint, they do a great job. However, I have to give 2 stars because of their pricing and lack of transparency. I brought my vehicle in and received an estimate for a throttle body replacement. They quoted me $1,044.45 just for the part (labor was an additional $408.66). What really bothered me, in addition to the extreme markup, was the lack of information. The quote didn't specify the brand of the part being used, nor did it state whether it was brand new or a reconditioned unit. As you can see in the photos I've attached, I looked up the parts myself. I can easily purchase a brand new, OEM-quality throttle body for around $150. I understand that mechanics need to mark up parts to make a profit and cover their warranties, but a markup of this magnitude is excessive, especially without being completely transparent about what exactly the customer is paying for. Great customer service and a clean waiting room are wonderful, but they don't justify this level of markup on parts. I highly recommend doing your own research on part prices and getting a second opinion before approving any major repairs here.

Five stars. Needed a mechanic, got a legend. He showed up fast on his Harley, kept everything clear…read moreand fair, no upselling on parts, just straight talk and solid work. There was a brief hiccup when his cell service dropped, but he followed up as soon as it was back and took care of everything. Car fixed, stress gone. Reliable, fair, and honestly, kind of iconic. Highly recommend.

I just have to waste more time on telling how terrible my experience was with this dude. Maybe…read morethis will help someone else make a better decision than I did for ever crossing paths with this abhorrent Bradon A hole. I had a car that needed a new alternator. I had a couple of choices. Tow it to a shop with profession mechanics or go with a moble machanic that could come to me and fix it right here. Wow! HUGE mistake for trusting this guy! He set up an appointment to be here at 1pm, he finally showed up at 6pm. I was very nice to him and asked if I could watch the fix and maybe learn something. I learned one thing as he continually disappeared to his truck to be on the phone and smoke cigarettes. I assume he was watching a U tube video on how to do the job. It was clear he had no idea what he was doing. Eventually he got so frustrated with the fix he showed his true colors. He got angry and offensive. After hours we started up the car, he used his truck to jump start the car? Why would a real machinic not have a portable tool to do that? Car started and he drove away leaving the bill. Well, a couple minutes later the car died. Called him back to access what was up because he wanted $700 hundred dollar and I am in the dark at 10 o'clock with a car that still had issues. When he arrived eventually, he was on his motorcycle with only a few tools. He tested the battery and said that was the problem. The situation got heated as I asked why would you not just simply start with the testing the battery as a first step and why not read any error codes first off as well? I obviously had plenty of time earlier to get a new one. He said that he was just hired to juar replace the part??? Awful person and extremely incompetent as a so called professional. For the love of everything that is holly, please don't even consider entering a agreement with him!!!!

Too expensive. Pricing transmission fluid service, differential fluid service and fuel induction…read moreservice, their prices were higher for than other places in town, like Import Auto, Honest Accurate & Brakes Plus. The customer service was good. There was a inexplicable disconnect between the text that confirmed my appointment day/time and what they had in the system (?), so they didn't expect me to come in on the day that I did. However they took care of me nonetheless, so I didn't have to reschedule. I liked the pictures and the reports, but I only did a couple of things that needed to be done according to the maintenance schedule, because it sounded overpriced. It's too bad as they are within walking distance of my home.

After such amazing customer service, I had to update this review. The general manager contacted us…read moreafter I posted this and said to bring in our car right away to look at. They took full responsibility and fixed the car and were amazing. They have definitely won my business again and we will continue going there. It is amazing what good customer service does!

I visited Express Auto Repair on Montebello Lane today. I had just arrived from Canyon City and…read moreneeded to check my tire pressure and windshield wipers. I called them this morning and spoke with Garrett, who was very polite and helpful. He said I could come in for a courtesy check. Bill, the mechanic, was very knowledgeable and courteous. Great customer service! The service was excellent! They checked my tire pressure and replaced my windshield wipers. They also sell wiper blades if you ever need them. Overall, I'm very happy with the service and the value. I highly recommend Express Auto Repair. They have another location South of Colorado Springs and are opening a new shop near Briargate. Thank you for the great service! I will definitely return and recommend you to my friends and acquaintances.

Charged me $386 to replace the battery in a 2014 Subaru Outback. This shop will rip you off!!read more

Good mechanics. Will lend you a car if the repairs take longer. All my friends go there, and I know…read morewhy.

Ed spent close to an hour reviewing my vehicle history and I appreciated it--he really "geeked out"…read moreon the details in a good way. He comes across as one of the last real mechanics--knowledgeable, thorough, and someone I would have trusted to work on my vehicle. His daughter later called to schedule. She said she was a mechanic. I mentioned Ed had spent a long time with me (as a compliment) and asked a follow-up question about how they'd clear out the engine, noting I had a budget. She said she didn't have enough information, which is fine, but the tone felt closed off. I said, "It doesn't seem like you want to engage in the conversation, and that's okay." She called that rude, I repeated it, and she hung up. I went in person to clear things up because I respected Ed's time. Instead, I was told I had insulted his knowledge--which is completely untrue--and was asked to leave, even after apologizing if anything came across wrong. I respect that Ed let her handle it, but the situation was misrepresented and handled poorly. Unfortunate, because my impression of him was very positive. I did walk away with enough information to pursue next steps, and Elite Auto appears equally equipped, so the time wasn't a complete loss. Based on my experience, I'd keep interactions with her limited to scheduling and work directly with Ed for anything beyond that.

A good and honest mechanic! You can trust them. My family has taken their various vehicles and Jeff…read moreis a great guy!

For professional with excellent customer service. Would highly recommend; can be trust to provide…read morehonest service.

I bought my 2021 CX 9 about 2 years ago from Bob Penkhus. The buying car process went well & I had…read moreno issues. I've been bringing my car here for regular maintenance and it's been great. The multi point inspection videos really help me understand what they look at and gives me a different point of view. Every service manger I've had has been amazing and helpful. Only issue is if you are waiting, be prepared to sit for 2+ hours for an oil change. But they do offer a nice seating area with snacks and drinks. Would recommend!

I am extremely disappointed with my experience at this dealership. I brought my vehicle in for a…read morewarranty repair, yet instead of receiving professional customer service, I was met with dismissive attitudes, poor communication, and a complete lack of respect. It felt like the employees were more interested in arguing with me than resolving a legitimate warranty issue. Rather than treating me like a valued customer, I was made to feel like I was an inconvenience. After repeated disrespectful interactions, I finally lost my patience and raised my voice with the manager. While I regret that, it came after being ignored and spoken to in an unprofessional manner. As a military service member, I expected honesty, professionalism, and respect from a business that serves our community. I was not asking for special treatment--I simply expected the warranty to be honored and to be treated with basic courtesy. If this is how customers are treated when they need warranty work, I cannot recommend this dealership. Leadership should seriously review how employees communicate with customers, especially those who come in with legitimate warranty concerns. Respect and professionalism should never be optional.