Having driven from SoCal, the front of my car was totally encrusted with bugs. The staff used long…read morescrub brushes to remove that difficult layer before going through the washing machines. It turned out very well! So request that to be done if you need it!

Customer service here is always hit or miss. Jennifer, who takes the car orders, is always so kind,…read moreand the front desk staff are consistently pleasant and welcoming. Unfortunately, today I had an interaction with Enrique that was extremely disappointing. He was rude, harsh, and unprofessional. I've been coming to this place for years, so it was frustrating to experience such poor customer service from someone on the team. I hope management addresses this, as employees like Jennifer and the front desk staff are the reason I've continued coming back.

Whenever I'm in Monterey, I get my car washed at El Estero. They do a terrific job and have a lot…read moreof staff, so it's efficient and quick. The workers are kind and thoughtful. I'm shocked to see some negative reviews. Over many many years, I've only had good experiences. It's not cheap, which leads me to believe they pay decent wages and the equipment is well-maintained.

Second time coming to this place. First time no good, thought I give them another chance. Got the…read moresilver package..nothing special. I just needed my car washed and vacuumed. Car came out, I was watching them wipe it down.. then they said my car was ready.. I looked inside.. nothing was vacuumed! I picked up all four of my mats and put it on the seats to show them.. management came out to check.. I'm sure he was furious too! He told me to wait again, and took my car in for a second cleaning/vacuuming.. I was on my lunch break, this was a total inconvenience and time consuming! If the job was done right the first time.. no one's time would've been wasted! The time and effort that their employees put into this sucks. My advice for the businesses: have management come out and inspect vehicle and approving it before taking customers' money/letting customers drive off the lot. So many workers, but quality of work needs improvement. This could be a management issue.

Amazing service all around. José was able to detail my vehicle to like new after some water…read moreflooding. Definitely would recommend.

Five stars is not enough for this guy. That's the quality of the job he did. My car had not been…read moredetailed in years. It needed work. And now it looks great again! He was able to remove dried on tree sap. This guy is great.

At least they open early and my car is ready quickly. I wish they did a little better job with the…read moremachine.

Friendly, polite, and genuinely helpful employees make every visit a great experience. I absolutely…read morelove coming to this car wash in Carmel-by-the-Sea. Thank you for being here and for having such an amazing team. Your outstanding customer service is truly appreciated! May God continue to bless everyone in everything you do. Happy customer......

Stopped to get air in my tire. Cashier was busy so I was patient to give her time. Then she came…read moreoutside to help another customer. So i reminded her I was waiting. Still not responsive. Would never give them any business

Was on the hunt for a car wash and finally found this place. Everything was close. Car was hit by a…read morebunch of seagulls and could barely see out the windows. Price was right also.

I recently purchased a Ford F150 and wanted to protect it since it'll be parked outside primarily…read more(Too large for my garage). I had the front side windows tinted to match the rear windows, and a light tint placed on the windshield to reduce UV rays and IR damage. The windshield tint is not noticeable and seems to be a common aftermarket installation; particularly in areas that get a lot of sun. During a very warm month of March, it seemed like it kept the interior cooler, putting less strain on the A/C. Gabe also applied PPF over the front of the vehicle and tailgate as well as door cups. It's nice knowing these surfaces are protected from rocks, and anything that could chip the paint. A lifetime ceramic coating was placed over the top of everything to promote a lasting shine and protection for all surfaces. This is the third vehicle that Gabe has provided this service for me, and he always does a great job. High attention to detail, dependable timelines and a fair price. His new shop in Marina is very nice and reflects his quality oriented business.

I spent some time researching for the best place to tint my windows in the area. I came across…read moreElite Auto Spa and read a lot of great reviews online. I gave them a call because I had questions about ceramic window tint. I spoke with Gabriel who was very patient and super knowledgeable. I didn't feel rushed or felt like he was just trying to book a sale. Gabriel took his time and really explained the whole process and how ceramic window tint works. I booked my appointment and the service provided was top notch! Gabriel and his team did a fantastic job with the tint on my Toyota Tacoma! If you're reading this as I was before pouring over reviews looking for a reputable place. I 100% recommend Elite Auto Spa!

Steven went above and beyond taking great care in detailing our car. He's the kind of person that…read moretakes pride in his work and you're happy to pay for his services. The car had rodent feces and empty shells in engine compartment which his steam cleaning totally eliminated. The interior had been accessed as well, and the upholstery cleaning and outside wash made a 2013 car look brand new again!

Steven cleaned the interior of my 10 year old car and it is LIKE NEW. I'm retired and on a budget,…read moreand at first I was hesitant to pay what he (and other detailers) were asking, but I'm so glad I went ahead - By the Bay Detail is worth every penny. My senior short haired dog has spent many, many hours in my car - it got awfully funky and my occasional vacuuming didn't really help with the smell or pick up the fine hairs. Steven is very responsible and responsive. He is a nice young man who checked in repeatedly and did what he said he would do. Honest and on time. I couldn't be happier with my "new" car. My fabric seats and carpet are CLEAN and fresh without an overpowering perfume smell. I highly recommend By the Bay Detailing.

Clerk recommended brushless wash on my Tesla ($15.99). Got home and most of the dirt was still on…read morethe car with lots of spots! Returned the next morning and manager said I chose brushless, and if it was a problem, I should have come back on the same day. Never do brushless and check your vehicle prior to leaving!

I've come by here a few times and really enjoy coming here for drinks. One of the only places that…read morehas soda water since I'm not a fan of sugary drinks.