Five starts for Patrick, Rob, and LaDonna. Minus two stars for closing two stores in the last three…read moreyears. Troy location is an office building with limited selection.

I went to the new Sun Medical located on Woodward in Birmingham. Ryan was very helpful and…read morefriendly. If he wasn't completely sure about something, he finds out how he can get an answer! My order came on time and I was pleased with the service!

My overall experience was excellent. When I was told I would get a call after insurance approval I…read moregot the call. Delivery was set up for the next day and it was delivered. Anyone I interacted with was pleasant and helpful. Should I ever need medical equipment in the future I won't hesitate to have the prescription sent to Shan.

The young lady that works here. God bless her I don't know her name but she is so patient with…read moreeveryone and so kind and will help you with everything you ask for and she's so respectful.

I am not sure why I put off getting my CPAP. Well, looking back at when I took the sleep test, it…read morewas almost a year before I said, ok, I am getting it. Not really sure why I drug my feet on getting it. But here we are. I am giving only three stars, and here is why. When I called to set up the appointment to get it, I would talk to the operator, and she would transfer me to the store. Unfortunately, it would ring and ring and ring and then hang up on you. Super annoying. I then had to call back, and it happened two more times. Finally, the fourth time the receptionist said she was going to transfer me to a different place. She said they could set up the appointment for the Royal Oak location. I got my appointment set up. So the lady who helped me out, and I am sorry I forgot her name, I tried looking at all the paperwork that I got. The person name who generated my paperwork is not the same person that helped me. She was accommodating in explaining everything to me. Answered all my questions and recommended getting baby wipes to wipe down the mask every morning. she also pointed out that I needed to get distilled water. Other than the phone issue trying to set up everything. My actual appointment was a very positive experience.

Screwed up my order. Had to repeatedly call over a 2 week period. Kept on hold for over 20 minutes…read moreon each call only to have a recording announce " we are unable to take your call" with a prompt hang up. How on earth does this terrible business stay open?

My wife and I have rented mobility vans from Creative Mobility Group. The vans were in good…read morecondition and returns were easy thanks to their key drop and ample rear parking. Employees were helpful and understanding.

This is what just happened to us on Sunday and an email. I sent to Margo and Christina and they…read morehave not responded. With the markup on these cars, I guarantee they are making a lot of money, and taking advantage of people who are disabled by selling them bad cars that can cause very serious and life, threatening issues. Imagine being stuck with your husband who has time to medication and needs regular breathing treatments, and the car breaks down once again... The major problems continue to pile up with John's car. I'm almost $5000 in after buying it from you Margo. I've been in sales for 26 years, I have worked for the same company for 25 of those years. I would never ever dream of telling my clients that they are getting a good product when I'm actually selling them a piece of junk. Today I tried to take my husband to church, and now the side door is broken. He's in a wheelchair, on a tracheostomy, NG tube, left side, hemiparalysis, nonverbal. Plus it's 90 degrees. Are we supposed to take the bus home or drive on the freeway with the sliding door open? I'm not sure how either of you sleep at night.

Really friendly service. Very fair pricing. Delivered product to home. At no charge…read more Highly recommend. Have bought from them multiple times.

From the owner: At Mobility Plus, our goal is to provide you with the best customer experience possible in Troy, MI…read moreand surrounding areas. That's why our mobility equipment is not only to provide high-quality patient care but also to improve your freedom and quality of life whether your condition is long or short-term. Visit our showroom today to explore our inventory of mobility scooters, power chairs, walkers, ramps, patient lifts and more. Our professionally trained staff will help you find the perfect match for your needs. Purchasing medical equipment can be often costly, especially if you have temporarily lost mobility or need it for a limited period. So renting is a great budget-friendly option to get what you need and when you need it. If you recently had surgery or suffered an injury wheelchair, rollator or hospital bed will help you ease your recovery and will give you the independence to comfortably get around. Renting a scooter or power chair is also a good idea if you love to travel. That way you don't have to worry about exploring the city and staying connected with friends or family. Also, it is an amazing opportunity to test out our products and determine which product will satisfy your needs before making the financial commitment to buy one. Looking to purchase refurbished or pre-owned? Buying quality used mobility products can be a practical and affordable option and can make a real difference in accessibility and independence of life for older people...

I've been dealing with these guys for 20+ Years! Never have let me down. I see a ton of bad…read morereviews, I understand the frustration, but I think its mostly insurance or impatience. Mobility for ANYONE IN A CHAIR IS PRIORITY, 5 MINUTES IS TOO LONG WITH OUT IT. Then, you add in transportation to pickup/deliver, coordination w/caregivers, its a DISASTER!! So, no matter how much anyone does, it will never be enough. The staff may not "Seem" compassionate, but they are. If they worked 247 it wouldn't be enough! I know a guy who worked for a seating facility, he was compassionate, worked many ours, bent over backwards, and did more than he should have! These people are only human, and its a business.. Unfortunately, the guy I knew got so involved, it ruined his health and passed in 2020, stress of trying to care for everyone can be a burden, try to be patient. (*I'm sure one day I'll have an issue, but right now, I will not switch)

This place blows! If you can help it, avoid them at all costs. Seriously, if you cannot walk…read morewithout your chair and you only have one wheelchair you're going to be screwed for about 4 or more months during repairs. Even if you have on the ball insurance, NSM doesn't communicate well and are slow as hell. Seriously, trust me guys! My chair broke down in July and I still do not have it in my possession and it's almost December. I got the approval letter from the insurance over the 90% coverage two months ago and paid the co-pay two weeks after that. It's kind of effing ridiculous. It's not like they are still doing any diagnostics, they knew immediately what was wrong with it before they filed the insurance claim. Usually, you can get somebody on the phone but they just give you some bullshit answers. Please, please, please! Do not use them if you have any choice. Try your very best to get a wheelchair through a totally different company. They absolutely are the worst company I've ever dealt with! Ask other people and you probably will hear the same! If you look at some of their other sites in different cities, people on Yelp say that they suck there as well.