I just purchased a disability minivan from Mobility Works in Norristown, PA. My salesman, or should I say my HERO, was John Frank. I had a very limited budget, a Long list if needs, and was running out of time. I KNEW I was looking for that "Needle in a Haystack". Well, John found it for me! I had been searching for quite a while. I constantly on the internet and was in contact with so many people looking for a van. The BEST thing I ever did was when I finally contacted Mobility Works! The staff was always kind and helpful when i would call. If John was out and i left a message, he ALWAYS returned my call. John DILIGENTLY searched for and found vehicles for me to consider. (I kept turning them down because I felt that, while nice and a good value, they were just not quite right for my needs.) He never gave up and encouraged me not to lose hope. Long story short, John found that perfect vehicle that fit my needs and my budget! It is everything I needed and wanted and then some!! He even delivered the vehicle to my home! I cannot begin to express how GRATEFUL I will ALWAYS be to John & Mobility Works of Norristown, PA. If you need a Vehicle, trust me, John Frank is your man! read more

I needed information concerning wheelchair vans because my 87-year-old disabled mother suffered an ankle fracture that has rendered her unable to crawl into and out of her car. General Manager Tim Liebig spent around ninety minutes with me providing an immense amount of very helpful information I could present to my sisters and my mom. He even went so far as to test drive Mom's car and do some research concerning its potential value as a trade-in. A wheelchair van is a significant financial investment, and Mom is not ready to take the plunge yet; but I thought I should let consumers know what a positive experience I had at MobilityWorks in Norristown. read more

Service department was courteous and completed my work in a timely manner Chris returned my calls and addressed my concerns while accommodating my schedule to have my van serviced. I would definitely recommend mobility works to others in need of a van or service. read more

Low-balled me on the value of a trade-in. Sales person was to contact me with a sales proposal, and I was never contacted, so I brought my business elsewhere. Least helpful of all the vendors with whom I have encountered dealing in handicapped accessible vans. I think they believe they are the only game in town, so customers are taken for granted with premium prices charged. read more

Stay away!! They quoted a repair price of $7,500. I did my homework and it was fixed for $850!! I am flabbergasted!! We went to Brunswick Auto Mobility in North Brunswick, NJ. 732-545-6300. Talked to Roger there. Family owned, honest. I am doing the happy dance right now !!! I hope I helped somebody! read more

VCI, formerly Van Conversions Inc, is a shop that specializes in providing driving mobility solutions for folks with various accessibility needs. I have been a customer for about 10 years and seen VCI adapt and grow in great ways. They have built at least two fully accessible vans for me and in all cases done exemplary work. When you drive a heavily modified vehicle which you truly rely upon, service is everything. VCI has continually won my business and total loyalty entirely based upon the level of care, service and quality they demonstrate with every visit. In more times than I can remember they went over and above any other shop to assist and make sure I was not stuck. I could probably fill pages with examples but suffice it to say that I would not ever consider taking my vans or business to any other shop. Recently they have made huge efforts to make sure customers waiting for repairs are comfortable by making great adaptations to a rest room, adding WiFi, and a Keurig coffee machine free to use for customers. Now that they do vehicle inspections and oil changes I have no need for any other shop nor would I even think of going elsewhere. read more

VCI, Now Mobilityworks is the only source in the area that can install a wheelchair lift into your van or on your car. They offer a wide selection of lifts for your wheelchair bound family member, in our case they installed ours in our Ford E-350, the only reason I didn't give them 5 stars was when they cut our roof to extend it for the lift the metal used was done poorly and now I must have a body shop replace and do that part of the job properly otherwise they do alright. It is too bad they do not work with car dealers easily because it would be a pleasure when ordering a vehicle that it could be a one step process, but as it has been said , no one is perfect read more

I don't know your business, seems like a nice thing. But you drive like crap. Use your signal. ThanksZ

I must say that I am almost always in a jam when I call or go to VCI Mobility in Norristown. They, without fail, fit me in, provide excellent service, offer oil change or inspection if due and get me back on the road quickly. The technical and office staff is pleasant and helpful. The waiting area is comfortable and easy for me to work in while I wait. I truly appreciate the good folks and quality service at VCI Mobility in Norristown. read more

I had great interactions and excellent service from MobilityWorks every step of the way. I brought our converted van to have the ramp checked out and they did all that and so much more. Henry, the mechanic, was super helpful and thorough and explained in detail everything he'd done and everything he suggested we do to keep things working well. He also talked to me as though I would understand mechanics - something as a woman that I very much appreciate! "Above and beyond" is how I rate their service...from the personalized welcome sign upon my arrival to the windows washed inside and out as I drove away. We'll be back! read more

I have been a customer at VCI for 4 years and I must say , they know their stuff! John, Henry,Dennis and the staff are all knowledgeable professionals. Today, a Friday at 3:00pm.; my van access ramp and electric door broke leaving me stranded in the van. I drove to VCI and called them from the parking lot explaining my dilemma . They not only rescued me , they had the part needed in stock and fixed it right then and there. I am grateful for their services and I will continue to utilize the facility. Thank you for providing a much needed service to the Disabled community and their families. You have managed to make life a little bit easier. read more

When I needed a good quality wheelchair van In January there was no negotiation of the price as they were in too high demand but of course they assured me they would offer to buy the van back. When my husband passed away in June the van with only 2100 more miles and warranties from both Toyota and Braun in place, there was not market and they would be so nice as to buy it back for $ 15 k less than I paid them. Seems to me they have no reservations about taking advantage of disadvantaged folks in need. I will watch I rust into a pile of metal before I enable their unethical business practices. Just know what you may encounter if you are desperate enough to do business with them. read more

The Van I purchased (new), has had may issues. The company didn't replace a tire that blow out after less then 2 thousand miles. The tires on the van couldn't support the weight of this oversized Ram. No help from Mobility works. New tires cost $1200. The road side service left us sitting on a busy highway for over 3 hours. The wheelchair lift was corky and needed many visit to get it to be marginally functional. The bottom medal foot that slides on surfaces to land the lift bent. The one foot bent without us noticing there was a problem, until it wouldn't lower to the ground. There was no way to lower it even manually. My Daughter was stuck in the van for hours. The ramp today won't lay flat. It never did from the day of purchase. I was told it will stretch over time and the lay flat. It's been nearly 10 months and to get the wheelchair on the lift ...we have to stand on the lift to get the plates to lay flat. The part for the bent foot on the lift took nearly 2 weeks for the part to come in. The shop tried to charge 169.00 for labor for the part that's held on by one bolt. No warrant....because It was bent. The shop guy said it was my fault it was bent. Needless to say...I've been using wheelchair lifts and ramps for 23 years. I know what I'm doing. The charges were dropped for the repair. If there's a problem you're just out of more and more money. The lift service consisted of oil being sprayed on some of the moving parts and running onto the floor. Just ridiculous...I'll save 141.00 and spray it myself and do a better job. This last appoint for the ramp was scheduled for 11:30. I arrived at 11:22. We didn't get out of the shop till after 2:00. read more