We booked with Mock's via VRBO and two weeks before our stay, Mock's emailed to tell us that our condo needed repairs and wouldn't be ready in time and offered to rebook in a smaller condo. We let them know it didn't have enough rooms for our family and we needed a refund. They will not respond via emails or phone calls via their answering service and VRBO will not help. SUPER disappointing because we have used Mock's for 30+ years in Amelia Island. Not sure what else to do except have attorney involvement. read more

we received an email the day before we were to arrive from Mocks stating the condo was unavailable due to a construction stop order. we reserved the condo in February. Mocks sent us a couple of other options from other rental agencies. none of these would work for our family since few were unavailable for July 4th week. I asked when we would get refund . I called the listed number dozens of times and got an answering machine each time with no call backs. I finally called the maintenance line and left a message, still no response . I next called the real estate number and an answering service answered the call. She said she had. not been pain in 3 months for her services. we still have not heard anything from Mocks. I finally called my credit card company and hopefully we will get a refund. This was a terrible experience and would run from Mocks. read more

This place informed us that they were canceling our reservation we had in place since July of 24 for for July 25, and they informed us only 3 days before our reservations despite knowing that Ocean Place was going to be off limits from construction since May of the same year. We're currently owed thousands of dollars, its been over three weeks, and the owner of this place has yet to return our calls, emails, texts, etc. This business is highly unprofessional, sketchy, and I would run for the hills before booking here again. Sadly, this woman's mother in law is an established real estate agent in FB and does good work but her daughter in law is dragging their name down. A lawsuit is on the way from us if Mock's Amelia Vacations doesn't refund us within the next few days. read more

My family stayed at 102 Fernandina Cay the week of May10 through May16th. We have stayed at this complex for the past 6 years. in different units. A family member booked this trip for me. Upon arrival the building was in the process of being painted. All or most of the windows were sealed off for spraying. The weather was windy for the first couple of days, when this occurs, we spend the day at the pool. However, the pool was closed off and entry was wrapped so no one could enter. And the paint company was using large lifts, very noisy throughout the day. We had no balcony access or ocean view due to being wrapped and tapped off. Issue with Mocks management: I reach out via e-mail and left phone messages for two weeks before arrival to inquire about a special request. Only to get a call two days upon arrival. Had I been made aware of the painting and no pool I would have rebooked and stayed elsewhere. The unit is very nice, well-kept and location is what we like. I feel I should not had to pay full price due to no being able to see out any windows, No pool access as marketed. I spoke with the H.O.A. chairman, he stated all owners were aware of the schedule. I should have been informed of the painting and no Pool. Coming back from the beach, We cleaned out feet and chairs at the wash area to the garage. The painters were spraying which I ended up getting paint on my glasses and watch, due to the garage door being open and paint was pulled through on us. I called management several times during our stay, no one ever returned my calls. Pluses. The microwave was sparking and did not work, we called for maintenance, Mark brough us a countertop unit. Management is not responsive. I would not book again through them. Michael and family read more

We rented at Sand Piper 6/7 - 6/14/2025. I tried calling and emailing several times prior to our trip, no response or return call. We arrived at the condo, not cleaned as previous units we rented in the past with other companies. We went to load our groceries in the refrigerator, it was warm. I called the maintenance line and Mark called back right away and stated it may be because he cleaning crew was just there and other tenants didn't notify them of a problem. The next day it still wasn't working. I called and left a message, they then brought over a DORM size refrigerator on Monday. I never heard another word. I called and left a message and stated I would like an update of what's going on, we are paying a lot of money to not have a refrigerator. My sister lives on the island and brought us a big cooler. Still no response from Mark or anyone from the company. Two repair guys showed up on Thursday afternoon, no call ahead of time. They fixed the refrigerator and said, now you're good. I said, now the next tenants are good. We owned a condo for 12 years that we rented out. We would NEVER treat our tenants the way we were treated. I will NEVER rent from Mocks again!!!! Beware of this company, not acceptable!!! Cindy Bfjbiss read more

I sent 5 emails from the time we checked in till the time we left with No Response from Mock Vacations. Numerous issues: Mold in Master Bathroom Dirty Cloths left behind from last guest. There are places where tiles are cracked or chipped - dirty grout. Master bed sheets had stains we had to wash n dry after a long drive here. Spatulas and some silverware dirty had to run everything through dishwasher. The carpets are stained and frayed and dirty. Master closet door sticks Tare in blind in bathroom Buttons on washer/dryer worn Hole in ceiling in full bath by vent Furniture was stacked in middle of living room This is frustrating as we paid top dollar for this place. I'm recovering from cancer, and this was very disappointing. read more

Mock's was my mother's rental management company for our condo in Amelia Island until very recently. The owner is very rude and absolutely impossible to reach. In addition, Mock's never told mom (or my sister or I) when things needed replacing or fixing - they simply let the condo go unrented and rack up negative reviews. The final insult was when Mock's told my mother they refused to pay the $4K in rental income they owe her. Please use someone else. Read the other reviews too! read more

I have rented condos twice from Mocks and both condos were very nice. That said, I had cleaning issues with both units. In addition, the communication during and after rental was terrible and unacceptable. I will not use Mocks again. read more

BEWARE! Do not rent from them! They have been nothing but a nightmare. We booked 2 separate times for our stay, 9 months ahead. The first was canceled after paying a deposit and we had to rebook a second time. Now we are four days away from our visit and they called this morning to cancel our reservation because our unit has been supposedly sold, leaving us with nowhere to stay. read more

We have rented on Amelia island for the last five years, usually for 2 to 3 months. We have Used three other vacations/management companies to rent through. This year we tried Mocks Vacation rentals. What a horrible experience. There is a total lack of communication. The condo we rented 1142 Beach Walker, when we walked in there was a dead cockroach on the floor, the fans in the bathrooms did not work, the coffee maker was broken, the cupboards in the kitchen were falling off the hinges, we went to go to bed our first night, and when I pulled back the covers they were crumbs in the bed, which means the sheets were never washed! We called them to tell them the coffee maker was broken, after a few days they replied sorry for the inconvenience. They never offered to replace the coffee maker and we were here for two weeks. The management company is supposed to take care of any issues that arise. In the past if we have ever had a issue the management companies have immediately addressed the situation. Mocks basically takes your money and runs! Luckily we are moving into a new condo for the next two months, with a company we know is reliable and professional. My advice to you is to never ever use Mocks vacation rentals! read more

Mocks Amelia Vacations - Cockroach - Vacation Rentals Near Me - Fernandina Beach, Florida

This would have been the perfect rental for a week-long sister trip. The unit was large, clean, and would have met our needs except for one thing. The ONLY reason I rented the unit was because there was an elevator pictured on the page. All three of us have trouble with stairs, so we were excited to have an elevator. I called Mock's several times to be sure the elevator was working, and was finally told that there was "an issue" with the elevator and we would not be able to use it. I suggested if that was the case, they should remove the photo of the elevator from the rental page. As of today, one month after our visit, the elevator is still pictured on the page. I wrote a review of our visit, which they declined to post on their website. read more

The worst unprofessional business that I've ever worked with. I'm really shocked they're still in business with their lack of communication. I thought it was just me until I read the other reviews. Elisha Mock has zero managerial or communicative skills. ZERO read more

I tried to copy the link for the survey and it didn't work on my computer. With that being said, i sent a few emails and never received any response except a confirmation of the reservation and as soon as we arrived, an email with checkout instructions. Walked into the TV playing music and the master bed looking like it had been laid on. That night i took a "soaking tub" bath and before the water was barely enough to soak in, it was cold water. My daughter took a cold shower. (Sent email no response). Went to the beach next morning with ?? beach chairs (wish i had brought ours) and NO beach towels that were included in the description. The "comfortable" king size bed has a broken frame and the side closest to the beach about 4 inches lower at the head of the bed. I put my husband's shoes under the mattress to try and help with that. One of the drawers in the dresser is broken. The blinds are all broken. Kitchen barely stocked at best...no cheese grater, cookie sheets, scissors... Guest bath leaking from somewhere?? We can adjust to most situations, but when you read descriptions and pay what i consider premium prices and get just so so service, it's disappointing. Not asking for anything just want to let you know because you asked and not expecting a response based on historical replies or wait, actually "NO REPLIES". Won't stay or recommend Mock's based on this stay. Update: I did receive an email offering a 10% credit. read more

We rented unit 21C at Ocean Place in Amelia Island. While this condo is absolutely gorgeous and exactly as depicted in the photos, our stay was far from perfect due to the poor management from Mocks Amelia Vacations. When we arrived, the condo smelled horrible because the housekeepers left the broken garbage disposal full of rotting food. I called Mocks several times but never once received a reply. Fortunately, my husband can repair just about anything but first he had to dig out all the rotten food while gaging. 2 days later, I used the washing machine only to find out that the dryer was broken. This time, my husband and I called over and over and over and no one even answered the phone or called back. Finally, we received a text saying a repairman could not come until Monday which was the day we were checking out. There was no offer to help us in any way. We hope the owners are aware of the very poor management. read more