Out of the 3 bike shops I've visited in the Birmingham area, Bike Link has (by far) had the best…read morecustomer service! Very knowledgeable, helpful, and friendly. Many bike shops are knowledgeable, but the friendliness goes a long way for someone that may be anxious with branching out into new territory in regard to riding/bikes. I have been helped by Scott most of my visits, but have also interacted with the owner and one of the bike mechanics. I initially went in thinking I wanted to get a Specialized Roubaix Sport, but with the bike shortage, they helped me find another great bike that would work for my needs in the meantime (a Specialized Tarmac). When I came for my 30 day tuneup and mentioned some shoulder tension, they immediately had a recommendation for me to change to a shorter stem and did all they could to help me ride comfortably. I also made several gear exchanges as well, as I was learning what worked for me and what didn't. They have been helpful and patient every step of the way. 5 stars, hands down!

This bike shop had the hybrid bikes that I needed for myself and my friend. They were very helpful…read moreon holding the bikes and letting us test ride them and sizing them to us before the ride. I left them there to have a few things added to the bikes. When I went to pick them up the next business day they weren't prepared as promised. When you spend that kind of money for bicycles I expect them to listen to you and prepare them accordingly.

Today I went to Hibbett to buy a few last minute gifts for Christmas. I saw an auburn baseball bat…read moreand baseball toy for my nephew on the 25% sale rack so I purchased it for $16.00. I peeled off the sticker when I got outside and noticed that the $16.00 sticker was covering a sticker for $13.99. Upon closer examination I noticed that the $13.99 sticker was actually covering up a $9.99 price sticker. I returned it immediately. Personally, I think this is just a bad business practice and I will no longer shop at Hibbett. I shop there every time I visit and I even had great customer service today, but I will NEVER give a penny to this company again. Consumers beware!!!

I went in to return an online order the man that helps us was wonderful and very helpful and I love…read morethe shoes I had exchanged for. Great service and I will definitely be going back again!

I totally love sports academy I brought my autistic grandson to get new sneakers the man who was…read morehelping me was very understanding about my grandson's outbursts he measured his foot and then proceeded to find a great pair of sneakers for him thank you

Very efficient. I just placed an online order and it was ready for pick up in about 15 minutes. The…read moreonly issue is they sent me a text at 8 am saying I could head over, but they don't open until 10 lol...

Santa did not properly assemble a bike for our 7 year old granddaughter and even though the bike…read morewas not purchased at James Bros., they checked the bike over, fixed it and it was ready the same day. Santa cannot thank the guys @Jamesbros enough for their cheerful, professional service and He highly recommends them for all of your biking needs!

Coolest bike shop in Alabama. Great service, and helpful staff. Plus you can't beat 6 beers on…read moredraft and a number in a can, in a bike shop. How cool right?

I recently made a significant purchase with Academy Sports online. The product was showing 1 in…read morestock and only available for store pickup. First, I applied for their credit card to save a few bucks. I was accepted, but $100 less than the purchase. The site would not allow me to pay part of it with my debit card, so I just paid the whole amount. Later, I got a text saying that it wasn't available to pick up in Tuscaloosa. It gave other options, but only within 50 miles, and it wasn't available there either. So I went to the store in Tuscaloosa after work so I could talk to a human. I get there, and there's only 2 girls at the registers. When I get through the line, as usual, one walks off never to return. The girl that finally helps me doesn't have a clue. The store pick-up counter has been abandoned, and she scrambles to find a manager or equivalent. She finally gets someone, and she's not very bright either. But finally, she just says that they must have realized that they were out after my purchase. I will be promptly closing my account as soon as my card arrives in the mail. Incompetent asses do not deserve my business. I will do my best not to ever visit their establishment in the future. Well, maybe except to use the bathroom, only because the Lowe's in the area is horrible.

This is the worst academy location…read more The employees are rude and don't care about anything. Management is just as rude. Employees at the registers were bullying and mocking coworkers. One poor girl ran through the store crying and they continued to mock her after she was gone. They carried on a loud conversation about gossip and other people and acted like customer questions were interruptions. They have items marked clearance on the website but you can't order them for pick up and they won't honor the price in store. So you actually cannot buy it. This was such a bad experience I will definitely NEVER shop this specific location and probably will never shop again at any Academy. This location has been going down hill for a while. It's so easy to see why.