The attorney general's office has contacted them and me.Peter from that business has agreed to refund me for overcharging one night. [[HIGHLIGHT]]I went there and they keep hiding at 2pm, so far they refuse to give me the refund.[[ENDHIGHLIGHT]] read more

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Do not get your car towed to this facility. They are a predatory business that will extort you with excessive fees. They take advantage of people in vulnerable circumstances (during accidents), lock up peoples' cars, then hold the vehicles hostage until exorbitant amounts are paid. If you do not want to pay thousands of dollars in extortion fees, STAY AWAY from this business. read more

BEWARE. FRAUD. THIS PLACE IS A JUNKYARD, NOT THE REGULAR MECHANIC SHOP YOU EXPECT. This place doesn't deserve one star. Here are the facts: 1. Once this place has your car like they did mine since 1/28/25, they will hold it hostage, claiming that you - or whomever else is on your insurance policy - authorized repairs when you/they didn't, even that they ordered parts already. They underhandedly threatened my wife, claiming that she had been recorded saying that she authorized repairs. When she asked them to play the tape, knowing they were lying, they backed all the way off, especially after being told that we'd get police involved. Liars. 2. [[HIGHLIGHT]]They refuse to answer their phone. They send their calls to voicemail intentionally.[[ENDHIGHLIGHT]] How do we know this to be true? When your get the automated message that says the caller isn't available after one ring or two instead of regular 4 or 5 rings that go to voicemail, it is because they swiped to not recieve the call. It happens every time you call this place after they have your vehicle. You never speak to a live person unless they decide to call you. 3. Their tow truck drivers prey on folks in accidents. They are contracted, not employees, I learned. Guy with a big cross on the left side of his neck assured me that I would not be charged anything because the adjuster had to look at my vehicle first. Then I got threatened with over $5000 in storage fees after a few days. 4. I personally went to this business because I needed my garage door opener from my vehicle. When I found my car, UNLOCKED, in a sea of cars in this JUNKYARD, I immediately alerted my adjuster that I wanted my car removed to another repair shop. [[HIGHLIGHT]]It had already sat for over a week with no communication from this company.[[ENDHIGHLIGHT]] Then they threatened all kinds of fees that my insurance is now tryna negotiate. How is this scamming company allowed to remain in business??? There is a reason their tow truck drivers happily take you to a rental car place instead of you staying with your vehicle. This place is dirty, unsafe, and unpredictable. Based on my experience and the incredible amount of terrible google reviews about this place, how does BBB not investigate and and get them shut down? [[HIGHLIGHT]]After all this, someone called me from this company TODAY, 2/6/25, and as soon as I said hello, they hung up.[[ENDHIGHLIGHT]] How many more real reviews do you need? Cuz the ones with 4 and 5 stars are either family, friends, or associates! read more

If I can give this place no stars, I would. Charged us a bunch of fees never told us there was gonna be any fees. [[HIGHLIGHT]]We called millions of times no answer emails no answer. Also text messages. No answer.[[ENDHIGHLIGHT]] Do not ever take your car here. All they do is take advantage of people read more

Was never told about fees. $1075 in the end. [[HIGHLIGHT]]Was told id be called back in 30 minutes, and that i had 0 fees. Nope, never called back.[[ENDHIGHLIGHT]] Do not go here. Do not let any tow truck driver convince you that this place is good or trustworthy. [[HIGHLIGHT]]They're scammers, who don't tell you anything and barely answer the phone.[[ENDHIGHLIGHT]] read more

This place is a pain the rear,they scam,lie, act friendly just to stab you in the back. I took my vehicle there to get fixed on January 6 for a simple bumper damage, waited for them to contact my insurance after I gave them the info they needed but they never contacted them, [[HIGHLIGHT]]they never pick up there phone calls so it took me 8 days to go retrieve my car because they wouldn't answer my calls[[ENDHIGHLIGHT]], when I got there PETER the owner of the place gave me a 1,205$ bill to release my car when it's been there for only a week without having nothing done to it, the cops were they told me I wasn't the first person this type of situation happened to and to never bring my business to this establishment. I really am saying this from the bottom of my heart please don't take your car to this place, I don't want the same thing happening to you guys as well. read more

Modern Auto Crafters - Bill - Body Shops Near Me - Upper Darby, Pennsylvania

[[HIGHLIGHT]]pretty reasonable people if you talk to them in person![[ENDHIGHLIGHT]] I had an issue where my car was totaled and the insurance adjuster was having a hard time getting it back from their yard. I went up there and spoke to them in person and they let my car get towed away free of charge. [[HIGHLIGHT]]yes, their phone calls don't go through all the time but it's usually because they are swamped with phone calls.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]if you email them or talk to them in person they will reply shortly and cooperate with you.[[ENDHIGHLIGHT]] read more

Would give 0 stars [[HIGHLIGHT]]the woman was VERY rude.[[ENDHIGHLIGHT]] We were brought to the business by a tow truck driver affiliated with AAA who recommended this place not because we asked. They ultimately said they would not fix the car because we are paying out of pocket."it's too much of a liability!" Then tells us we owe 250.00 for the tow! We asked how when we used AAA? [[HIGHLIGHT]]After a back and forth she says I will put your car on the west Chester pike and you can have whoever pick it up.[[ENDHIGHLIGHT]] I'm sure it's probably because they can't tell insurance more is wrong with the car and get the extra cash! [[HIGHLIGHT]]ZERO FOR CUSTOMER SERVICE![[ENDHIGHLIGHT]] read more

At 1130pm on July 4th we heard a very loud and aggressive banging on our door. The individual who was knocking on our door informed us that our car was hit by a drunk driver. At first, we thought this person was just trying to be helpful and notify us about this situation but it turned out that the reason he came pounding on our door in middle of the night was because he worked for Modern Auto Crafters and wanted permission to tow our car. This all happened very quickly and we realize that it was our mistake to let this person, Ricki, tow our car. We should have waited until the next day and we have to own that mistake. However, I am writing this review so that people are aware of this company's shocking and outrageous behavior. If they come knocking at your door asking to tow your car, whatever you do, DO NOT LET THEM. This is their entire business model. I see in some previous reviews they claim not to be a towing company and yet every bad review here seems to have the same theme: they towed our car and then it took a full week for us to get our car out of their lot. Our case was no exception. Ricki conveniently failed to inform us that they would be closed for another week. This was the Monday night on July 4th, the end of a three day weekend. When our insurance company called them the next morning they had an automated message saying that they would be closed for another week. The only reason they would've kept this information from us is because this is their shady business model: get people to tow their cars and then keep it for as long as possible. When I texted Ricki to ask him about this he simply said "sorry about the miscommunication". There was no miscommunication. He deliberately did not tell us that they would be closed for another week. Because of this, 32 days later, our car is still not repaired. Had it not been for this intentional delay by modern auto crafters we would have had our vehicle back by now. I hope that someone sues this company for this shocking and unconscionable business practices. This is not an honest way to make money off of people. They should be ashamed of themselves. Before posting this review, I called Modern Auto to ask if they can give me a clear reason as to why they didn't tell us that they would be closed for an extra week. After spending five minutes debating with the woman who answered the call, who tried to convince me that this delay isn't their fault, a male who I believe is the boss got on the phone and asked "so what do you want?" I told him that I just wanted a straight answer as to why I wasn't informed that they would be closed for another week. His response was "you will not be talking shit. Hang up the phone motherfucker and don't call back". Please consider this before allowing this company to go anywhere near your car. read more

Con artist is an understatement went it comes to this establishment. If you look up criminal in the dictionary this place will have a picture next to the word. Between the run around I was given, the damage to my vehicle and let's not even start to begin with the theft of personal items from my vehicle. [[HIGHLIGHT]]It took 3 phone calls and 3 separate promises to receive a phone call back from the "boss" only to be told "I don't give shit about your car" as well as being called a liar because he assumed I had full coverage on my vehicle.[[ENDHIGHLIGHT]] After making his derogatory and ignorant comments known and a load BS fees I finally got my vehicle back. Read the other reviews as well and look into the lawsuits with this establishment. STEER CLEAR, the only good reviews are more than likely falsified by the owners. read more

If your vehicle is involved in an accident , take it elsewhere. Very shady body shop, involved in wreckchasing. This business pays tow truck drivers to take your damaged car to them and then charge storage fees. They took very long to repair my vehicle and when they did return it the work done was poor. I had to take it back to them because they failed to replace my tire with obvious sidewall damage. Also the my car was very noisy and I had to take it back again. [[HIGHLIGHT]]They rarely answer the phone and have limited office hours.[[ENDHIGHLIGHT]]Do not take your vehicle to this glorified body shop! read more

This is a very shady business. Don't ever bring your auto there. [[HIGHLIGHT]]All I needed from them was a receipt for my insurance company and after weeks of back and forth, I never got and they blocked my number.[[ENDHIGHLIGHT]] Will be reporting them to the BBB. read more

Do not take your car to THIS PLACE! My car was not fixed even when they said "parts have been ordered"!! The accident happened on 10/8/2020 and it's now a month later and nothing has been done! This is a brand new with a nice monthly note on it, so the last thing I want is to deal with repairs! They will not fix your vehicle in a timely fashion! I'm here now to ask for the check that my insurance company issued. YOU HAVE BEEN WARNED! read more

My car was towed here after an accident. Same story as most of the others: Car was hit while parked, and shortly after a guy (independent, but presumably paid by Modern Auto) showed up and offered me a tow. My car was held for weeks as the insurance claim process played out (multiple cars were involved, so there was some confusion over who's claim would be covering it, with multiple inspectors involved). At every step of the process, the shop would fail to inform me any time there was a hold up that required my attention, forcing me to constantly check in. Not ideal, but fine, I can do that. However, they would go days, or even weeks on end without answering the phones, with an inbox that was always full. Insurance would tell me I had to contact them, and they would be unreachable for long periods. I eventually got through to them by leaving a review saying that they never answered their phones, which was dragging out an already frustratingly long process with insurance. That got the owner's attention. He immediately wrote me an insulting response, told me they wouldn't do business with people like me, and that I had to remove it from his lot the next day. I arranged to do so, and informed them I'd have a tow truck come the following afternoon. Then I was told it would have to be towed in the morning. I hastily made the last minute arrangements to do that. When I arrived that morning, the owner (Pete Kathopoulis) accosted me and started trying to blame the insurance company, despite my complaint being that his own company was drawing out the process by making themselves unreachable. He literally threatened to jump over the counter and beat me up, called me a slur, and then berated me for appearing scared. By this point, yes, I was visibly shaking due to adrenaline. I didn't know what this shockingly unprofessional maniac was going to do. This was a guy who flew off the handle at someone who'd made a very reasonable complaint about his company never picking up the phone! If there's a bare minimum that auto shops who take possession of people's cars should be held to, it's to not be completely unavailable for extended periods with no explanation. For whatever reason, I wasn't charged to get my car out. Perhaps he didn't want to throw more fuel on the "this guy is a shameless crook" accusations that are a common thread in these reviews. Afterwards, I received a threatening e-mail from Pete, alleging that I was abusive to his employees (my only interaction with any employees was a curt "thanks" to the cashier as she handed me my keys), and that if I didn't remove my negative review, he would sue me. On what grounds, I have no idea. My wife recorded the altercation (with his knowledge) in which he threatened to beat me up, so I suspect he's just in the habit of intimidating people. Story's conclusion: After over a month stuck in Pete's drawn out limbo, the second place I towed it to worked out the remaining snags with insurance, kept me informed, ordered the parts within a few days, and had it repaired about a week later. read more

Deserves no star at all! Told my insurance that they need $7,000.00 to be paid for a car that was there less than a week! The car didn't worth 7k so the insurance wasn't paying it. They claim cleaning fees etc when there was nothing to be clean. This company is a damn scam. read more

This place Is by far the best body shop in the tri state the owners are very respectful transparent gave me updates on my vehicle the whole time through the process of my vehicle being repaired they even helped out with assisting me with a rental car when I didn't haven't rental assistance on my policy I would recommend everyone to have there car fixed at modern auto crafters definitely my goto body shop read more

My car is currently at this shop. Someone broke into my car early Sunday morning 3/10 and low and behold a tow truck driver showed up out of no where while we were waiting for the police. Towed to Modern Auto Crafters and it's been on the lot for 6 days. Now they're telling my insurance carrier that the fee for the 6 days and mind you we're not even at the end of the 6th day as I'm writing this is over $4,000. I wish we were more with it during the process when it was broken into and did not allow it to be towed. Scam, scam SCAM BIG TIME not to mention no numbers work, all VM's are full. You're better off just going there in person or go to the police station. read more

My car was involved in a hit and run incident on 6/22/20. An employee of Modern Auto Crafters saw the accident and recommend I send my car to this autobody shop. Horrible horrible choice. First Week of 6/22/20 the autoshop gave me excuse due to Covid-19 it will take time to get an adjuster to appraise the damage. Week #2 of 6/29/20 this shop closes for a whole week. Week #3 of 7/6/20, this shop keeps giving my insurance adjuster the run around. The owner of modern auto crafter is a dirty crook. He kept saying he will send pictures of the damage to my insurance company to ultimately telling them that he's too busy. 3 weeks of holding my car and nothing happens. Week #4 of 7/13/20, I was fed up and beg my insurance company tow my car to another autobody which they did. Final straw was the owner refuses to release because my insurance company did not pay fees associate with storage of my car. What a bunch of crooks. They held my car for weeks without fixing my car and refusing to let me take my car out of their shop. After much headaches, Modern Auto Crafters release my car. They are crooks. I later found out that Modern Auto Crafters will hold your car as long as possible regardless of fix it or not so They can collect storages fees billed to you or your insurance company. Beware, you have been warned. read more

Modern Auto Crafters - Body Shops Near Me - Upper Darby, Pennsylvania

This place deserves NO STARS!!! They never answer the phone. DO NOT ALLOW CAR TO BE TOWED to Modern Auto Crafters. I spoke to a representative who refused to give me their name and hung up an blocked my phone number. Extremely rude. No one knows how much storage or towing fees are. They told me,"Do not worry about it You are not paying or do you want us to send you an invoice?" I spoke to insurance and they said the rates are beyond ridiculous. They are waiting to have approval because the charges are so high and they charge hundreds per day. I usually never complain but this situation made me furious. read more

WARNING DO NOT HAVE YOUR CAR TOWED HERE!! Someone hit my parked car in front of my house. I called my insurance company and they recommended Caliber Collision to get my car fixed. When the tow truck came, the driver recommended this place. He promised that they work with my insurance company. I said OK ( I was not aware of these type of scams.) The tow truck driver towed my car to this place, I got my rental and went home. An hour later, Caliber Collision called me and asked me where was my car. I explained what happened and the rep immediately told me that they were scammers and they will charge me thousands of dollars to get my car out or they'll steal my car. I immediately freaked out and went up there to get my car back. Thank goodness the lady from Caliber Collision and my insurance company was able to get my car off that lot. I feel like I'm one of the lucky ones. Please, please, please do not allow a tow truck to tow your car to this place. The drivers make money off these scams, knowing that you will have major problems with this company. They make money off of your suffering and misfortune. They don't care. They only care about themselves. If you have insurance, please follow your insurance's instructions. Do not allow these people or the tow truck driver to persuade you of anything else. ITS A SCAM TO GET MONEY FROM YOU! Everyone, please stay safe. read more

Scam they won't give you your car until insurance pays they want 3000 for towing my stolen car for 3 days that's what they told my tow guy when he tried to pick it up still trying to get my car pleases stay away read more

Took a while but more then satisfied. Fixed the family car my brother wrecked. Thankyou. Be patient

STAY AWAY!!! Complete scam this place my daughters car was stolen my daughter reported her car stolen and later on in that same day there was a knock at the door and it was tow company guy that worked for modern auto saying my daughters car was in a car accident with three other cars and he called the cops and the cops never showed up and the car is left in the middle of the street and he haves to tow it he says the car is totaled the next day my daughter goes to see her car and the car wasn't totaled at all hear to come find out the car was never in a accident and now they want crazy money to get the car back this place is a scam they are giving us the run around about the car they say they will call you back and never do. DO NOT USE THIS COMPANY! read more

They stole my car. I dropped my car off there on Monday. I didn't hear back from them all week, so I called them on Friday. They told me my car was stolen Monday night. The entire week, they failed to call me to tell me, my car was stolen from their lot. After reading reviews online, other customers said their cars were stolen as well. Reported to the UD police and the police literally told me, in the future, to avoid this place bc they have SO MANY complaints against them about items being stolen from cars or the car being stolen itself. read more

Modern Auto Crafters - Service was good until my insurance company determined that my car was totaled. When I went to retrieve my belongings from my car, It became harder to get assistance from Modern Auto service people. I had to wait a long time for service. Also, my car was in the middle of a large lot and customers are not allowed to drive on that lot. I needed help hauling my stuff from my wrecked vehicle to the rental car. Had to practically beg for help from the lot workers. Will never do business with them again! read more

This predatory company showed up to the scene of my car accident, tried to convince me to not wait for the cops, then held my car hostage for 4 days before charging 3,000 dollars to my insurance to get it released. Then, they forgot to give the keys when the car was transferred to a repair shop, and refused to bring it themselves even though it was their mess up. These guys suck. If you ever get in a car accident and see their logo, tell them you'll wait for the next guy. read more

these people are scams do not use the. and the attitudes are ridiculous they will try to bill your insurance for things they did not do

I got into an accident on 95 and the police called this place for a tow. It was a minor hit and the shop lied to my insurance & mechanic that the car was a total loss. My mechanic got the car and it's being fixed... they wanted to keep the car to fix and sell themselves. read more

Horrible. Absolutely horrible, this place is a scam, took my car after I didn't call, and made me pay a whole lot...

unprofessional, rude, liars. from the tow guy at my accident "recommending" this place, (im sure he gets a fee) to "greg" the tow driver on modern lot talking on his phone and blatantly ignoring me to the guy in the office lying to me telling me he will lock my car and roll up my windows. which he didn't, even after i called the next am to confirm because of impending rain. blatant liar. i would never ever recommend this tow lot/repair shop to anyone. in fact run from there. ugh!!! Now they're blocking my calls. Unbelievable. read more

take your car there at your own risk the tow driver took my car there. they had my car for 3 months they never answer phone I really can go on and on but it's just makes me angry if u believe n reviews believe it run I called the better business bureau on them it's that bad read more

stay away from this company! will tow your vehicle and than lie saying they are not a towing company but they receive all the tows ! one of my customers vehicle was towed to their facility after the accident and they lost her key i been trying to get in contact with someone in this place and everytime i call they are looking for the and now they are telling me they are not a towing company and they dont have her key! very rude people and unprofessional . stay away from this company they will cost you thousands of dollars if your car ever goes there !and they will give you false information so u can go away ! read more

This place is very Unprofessional and Shady! My vehicle was towed here in October for minor damages. The door needed to be replaced. The tow truck driver who referred us informed me, that we don't have to pay a deductible or any towing fees. We got our car towed there to the shop and planned to do the repairs elsewhere via a family mechanic. This shop charged over $3,000 to move the car, without doing any work! My insurance company went back forth with them trying to reason. But this company was insistent on getting as much money possible out of us and the insurance company. My car sat for 2 weeks racking up fees before they actually did any work. In the midst of this, we have been lied to and manipulated. They were hard to reach and we were left in the dark. Today we finally got to pick up my car and the repairs were mediocre. My door that was damaged, was creaking every time it closes, and the company informed us that we had to bring it back, and shifted the blame on the insurance company. They also got angry at us for informing the company, that after over a month my door was still not fixed! Because of that, the company said we had to pay the $400 deductible for getting them involved! We also found out they stole something from our trunk! This company is a fraud and they've taken advantage of myself and countless others. Their actions will come back to bite them in the ass! read more

About two weeks ago, my wife's parked car was hit, while parked in a residential parking lot. The impact drove our car back across the parking lot from space into cars on the opposite side of the parking lot. Cars on either side of space were also damaged. Philadelphia police, an ambulance and a towing service (Recovery Solutions) arrived on the scene before we were even aware that there had been an accident. The car driven by the woman who struck our car and our car blocked all traffic in the parking lot. My wife asked that her car be towed to Caliber on Washington Avenue but the tow truck driver from RECOVERY SOLUTIONS indicated that it was imperative that the cars be removed quickly and he argued for another destination, Modern Auto Crafters, on West Chester Pike. The car was ultimately taken to MODERN AUTO CRAFTERS. About 5 days later, we were informed that the "towing and storage charges" amounted to between $4000 and $5000. Please note that is NOT a repair fee as the car was a total loss. The several thousand dollar bill was simply for "towing and storage". Eventually, our insurer had the car released from MODERN AUTO CRAFTERS and we moved on. MODERN AUTO CRAFTERS has pages upon pages of atrocious reviews available on the internet. They apparently pay several towing services to bring them automobiles that have been involved in accidents and they charge exorbitant fees to have those cars released back to owners. Complete sham! I will now attempt to post a zero star review. If yelp requires some number of stars, please be aware that no star was earned. Apparently 1 star is required to post but again this is a zero star review. It's sort of like giving a star to someone who attempted to rob me. read more

Complete scam they held my husbands car hostage and tried to lie and say it was totaled to keep it. Told our tow guy "won't accept your welfare check" when they tried to pay with a business check for our charges to pick up the car. Completely unprofessional once they know you don't want work done on your car there. They pay wreck chasers big $$$ to go around bullying people into singing for a tow minutes after accidents so they can take them there and start charging people over $700 a day in fees. Even the local police department says they are regularly looked into for fraud. DO NOT GO HERE!!! read more

The shop delays repairs intentionally to incur storage charges. They are not a reputable shop if you expect a timely fair repair process.

Don't trust them! They showed up to my accident and took advantage of me being weak in the moment. They towed my car and stored it for TWO DAYS and requested $1,200+. There is no way in the world that a tow and two days of storage should cost that. I will never use them again. read more

This shop is absolutely HORRIBLE. I would give 0 stars if I could. They are hard to reach and I've been given lots of attitude when asking about MY car. My car has been there since MARCH 2021. Mind you the insurance took some time to approve the payment and then after 3 months Modern refused to work on my car. I had to arrange a tow for my car to get moved and the insurance has to pay $13,000 in storage fees to release my car. Add to that, my car was blocked in my 20 cars so the tow people weren't able to get my car out of the shop. Here we are 2 days later and I'm still trying to get my car towed out of that miserable place! Save yourself the headache and find another shop! They are shady and are definitely scamming the insurance companies! read more

I do not recommend this place they are running a con scheme where the tow companies takes your car there even though you did not want it there then they take their time and give you a hard time to return your own car on top of that they will disrespect you, go through your personal belongs and throw everything everywhere and add additional damage to your car . This happened to my car ,they disrespected me and damaged my car even more when releasing the car. Don't go here or let the tow Company bring your car here . The people here are trash period. read more

They have had my car since February 14, it is April 10th , and there just now telling me there might be more damage, I will be calling my insurance to switch shops Monday immediately, please don't waste you time with this shop read more