This auto shop used to be very good. But now it is horrible after the management changed. I had a…read moreState inspection there, they forced us to change the brake pads! about 7-10 days after brake pads replaced, every time when I brake the car, it makes a hissing sound, it sounds like the pads worn out completely. And they charge 3% credit card surcharge unless you pay them cash!! Will never to go there again!!

I dropped by Lei's Auto and told them that my power window is broken. I want to know how much they…read moreare going to charge to replace it. At the time, they were about to close, so I said I could drop by the next day. The guy strongly suggested I leave my car there so that they could work on it first thing in the morning. Given we are both Chinese, I believed him. So I left my car there and asked him not to work on it until he gave me a quote. I didn't hear back from them the next day, so I called. They told me it's going to cost more than 1000$ to fix the window. I think it's too expensive and wanted to figure out something else. However, when I went to pick up my car, Lei's insisted on charging me 45$ for the mechanic inspection. I didn't think it was fair, but as a lady who wants her car back, I had no choice but pay the 45$. No one informed me that leaving my car there would cost me 45$. In fact, I think they set me up for this. Not honest people, not recommended. 再去lei's auto之前， 我就打电话说我的电动车窗坏了。 需要修理。 我到了lei's修车厂时，他们快下班了。我说我可以先开走，等他们查好价格再过来。当时的一个工作人员强烈建议我把车留下，那他们明早就可以早点开工修理。我说那你要先给我个报价才可以修理，他说好，明天一早就给我电话。第二天并没有人给我电话，我打过去好几次，然后才有人给我报价说要1000多刀。我觉的太贵了，就想把车先取回来。去取车的时候，lei's一定要收我45刀的mechanics检查费。说白纸黑字在墙上。可惜我头天来的时候并没有进屋，也没有看到这张纸，也没有被告知过。这应该就是欺负我一个女生，想拿回车不得不给钱的感觉。付了45刀买个教训，也给各位同胞提个醒。

I'm very happy with the service. The staff was professional and kept me informed throughout the…read morerepair process. Everything was done with great attention to detail.

I contacted this shop about repairing my truck's front differential ( ear bracket broke .. newer…read moremodel issue cause of the new cast aluminum instead of cast iron) and sent them photos of the issue. After that, I never received any response. I understand shops can be busy, but completely ignoring a customer after they reach out is frustrating. I was hoping for at least an estimate or some communication. Unfortunately, the lack of response made this a disappointing experience.

I use this business for basic things outside of the BMW dealer. You know why…read more The street that is on is very small. Their spots for cars is very small so you have to pack patients when you come, as sometimes they do not have a lift for your car so you may have to come back or schedule an appointment. The workers are very nice. They have a waiting area for you. They also have a bench that you can sit on outside when the weather is nice. They make sure the service that they do is done correctly. If something is not right, they do what's needed to make it right. I feel like their prices are reasonable And they communicate with you about charges before work is done. Overall, I am happy with the service that I receive here. Dave, Ron and the other workers are awesome.

I was in an emergency situation my car was handle with care at this shop. I trusted them with my…read morecar to figure out what was going on and get me back on the road. They took care of the problem without over charging for parts and being honest about the whole process. I got my car back in a good time frame and it was a smooth transition process. I trusted them and they trusted meI would definitely go back for any car maintenance.

Great service! I dropped my car off on a Friday to get my AC fixed and they had it fixed Monday…read moreafternoon not hassle! Will definitely come back here next time I need my car looked at!

After coming here for 4 years for their overpriced and deceptive services, I'm taking my business…read moreelsewhere from now on. Granted that I don't know much about cars, I initially trusted the highly rated google reviews on this place since they seem to be run by honest people who are trustworthy. I really should've trusted my guts after my car's AC suddenly stopped working after taking it in for a yearly inspection here a couple of years ago, but I kept coming back in hopes that it was just a one-time thing (when I took the car back to have them take a look at it after that incident, they claimed the issue was not reproducible that there's nothing wrong with it. As if by magic, my AC suddenly worked after I picked up my car from them). This year, I dropped my car off with them for the yearly inspection and oil change (each of those services cost at least $100 btw). I was pretty busy at work when they texted me several images of my car tire. When asked if it needed a change, I was told it's highly recommended but not needed to pass the inspection. On the other hand, since I just replaced my car battery, I needed to drive my car in order to generate sufficient emissions data for the inspection. When I called them to ask about the tire issue on the phone, I was also told that the tires would only last around 25 more miles before they gave out. Since I don't wanna risk having a flat/blown out tires, I asked them to give me the quote for the cost of the tires. On the phone, they mentioned a set would be around $621. I thought it sounded a bit expensive, but after checking online, it seems like a reasonable range so I proceeded with it. They later sent me a text that all services (oil change + state inspection + 3 tires) would cost around $840. Mind you, whenever someone mentions a set of tires, one would assume they meant the entire set of 4 tires unless you're driving a tricycle. I didn't pay much attention to the part where they mentioned 3 tires since I thought it was a typo. Nope. I was fooled. They REALLY meant the change was only for a set of 3 tires. Since I picked up my car at the end of a workday, I didn't have much energy left for anything else than to just get home and rest. Granted that I've been going to this place for the past 4 years, I also thought that my loyalty to them would allow me to trust them with a high level of service. To hell with that expectation since none of the following were provided on the day I picked up the car: 1) the digital invoice (they link they sent on the day of service did NOT work), 2) the physical copy of the invoice, 3) the information on the tires' warranty, which they claimed verbally was only 6 months from the date of service or based on the tires' thread life, and 4) the safety inspection results. Before I picked up my car, I looked up Yokohama tire's website (the manufacturer of the kind I purchased), and it clearly states that they offer a warranty up to 65,000 mile and a 30-day trial satisfaction guarantee. After mentioning this to Ken's Auto on the call, they said that guarantee is only applicable if I were to 1) purchase 4 tires, and 2) submit the claim on my own on Yokohama's website. Granted that I last changed all 4 of my tires at Costco at the same time, I fail to understand why they'd only change only 3 of them ESPECIALLY if it would limit me from being able to get the manufacturer's warranty honored. Any automotive resources would also tell you the replacing either a set of 2 tires (front-wheel drive) or 4 tires (all wheel drive) simultaneously would be optimal to prevent uneven wear and tear and maintain balanced handling. This place has snake oil dripping down their teeth when they mentioned that the last tire didn't need to be replaced since it's still in good working condition and that I'm being charged fairly since I wouldn't be able to find a business that'd install my tires without charging for the labor costs (hello, Costco does this ALL the time). The part that pissed me off the most was how gaslighting they were about all the things they mentioned on the phone call and texts as follows: 1) they claimed they never told me my tires would only last 25 more miles, and 2) they claimed they DID inform me that I'd be charged for 3 tires by the 3 text images (despite the fact that they look like they're pictures of the same tire but from a slightly different angle) as well as on the phone (a complete lie). If you're looking for an honest and trustworthy car shop, this place isn't it. Keep looking elsewhere and save your money. Update: In response to Ken L.'s reply, I'd like to clarify that the estimates were provided AFTER the complaint call. The link to the invoice on the date of the service only says to "contact the shop to reshare the link". I was probably put on blast/speaker by the business during the complaint call rather than when the original conversation concerning the tires issue and pricing. So much for customer service...

It was terrible. We trusted them and repaired our new car that had crashed. When the boss called us…read moreand said the car was fixed, we gave them the check without even checking it. We found problems when we went back and sent the car back for repair. After waiting for several months, we found that they couldn't even do basic matching. We were furious but the check had been paid several months ago. The new car became a broken car that couldn't even do basic matching!!!

I always recommend this shop to my family and friends. Always super quick and easy when I go in,…read moregreat customer service and I never feel like they're trying to get me. I always go for my oil changes and inspections, never have any issues and super great pricing.

The name really says it all. I just had a great experience with Phil's! They were prompt,…read morecourteous, well priced, and have an awesome digital platform that allows you to see everything they're doing to your car, step by step -- total transparency. Glad I found Phil's. I won't be going anywhere else from here on out.

We were in town from Buffalo, NY for a wedding. On the drive we started to hear a terrible grinding…read morecoming from our rear brakes. After seeing the great reviews for Phil's, we called Phil and miraculously he was able to fit us in. He replaced our rear brakes and really saved us!! Thanks again Phil. He's a great guy for a Cowboys fan. Go Bills!!!

Excellent service, straightforward pricing and they usually have availabilty next day! I had issues…read morewith the previous auto shop being unable to correctly diagnose and repair the rear knuckle on my car claiming it was the bar. Took it here and they got it right on the first try. They answer the phones, email quotes and are super nice while you are there. Highly recommend. Cherry on top is they are black owned.

Honest is where I will start with Al's performance Auto Repair, professional, dependable. I brought…read moremy truck in assuming I needed new brakes ready to cough out hundreds of dollars. Al inspected my truck and told me I did not need anything. We all know the stigma of a woman going to the mechanics. I'm impressed. Highly recommend

Horri customer service. Rude, dismissive. I came at 8:10 to get my car in at the head of the line…read more There was a guy changing tires, but he refused to acknowledge me. I left and returned in a couple of hours later This time another man greeted me and directed me to the same guy, who said he was all filled up for the day! When I mentioned that I had been there at 8 and he hadn't taken me in, he said, nastily, "Well, I was working." WTF. Don't go here unless you want to be ignored and insulted.

Dropped off car for inspection early in the morning, did not hear anything back all day. Tried…read morecalling, unresponsive. Customer service could be better