I have to start this review by saying that I had the good fortune to not be here for me, but rather my husband. Hubbie had put off dealing with a painful tooth for over a year. Why? Idk. Occasionally I'd casually ask him when he was planning to make an appointment. Not nagging, just curiosity. It's his mouth and pain tolerance level, not mine. Every once and a while we'd be enjoying dinner on the couch watching a show and he'd do this sudden sharp inhale and I knew he'd hit his tooth again. He scheduled plenty of car maintenance appointments during the year plus that his tooth was hurting, but not a dentist appointment. Cis men. *shakes head* ANYWAY, I guess it finally got to a point where he could put it off no longer and he got a dental appointment and they told him- rather predictably after putting it off so long- that he required a root canal, and they referred him here. I've never been the lucky recipient of a root canal, so I wasn't sure if he was going to be okay to drive after the appointment. He was confident he would go straight to work afterwards. I wasn't so sure. I drove him to the location and he checked in; the front desk staff seemed friendly. They had free chapstick and squares of chocolate (Ghirardelli!), which I totally snagged a couple of, despite not being the patient, LOL. I found it funny they had chocolate there... maybe as a "Look what you'll get to enjoy again once your mouth is fixed..." Haha! We didn't have to wait long before his name was called and he went back. I didn't know how long the procedure would be, but I'd brought my journal and a book to pass the time. (Honestly, it was a bit annoying they didn't supply me/us a little more information ahead of time.) They also had an absolutely MASSIVE flatscreen in the lobby playing some version of Iron Chef (again with the food at the oral surgeon! Such cruelty... lol). The lobby itself was posh AF. Like, a little TOO nice, y'know? Like they must be making bank. This wasn't some family dentist office where they have the cute little corner with LEGOs and an old VHS player CRT TV for the kiddos. Oh well, aha. That said, my hubbie only shelled out $250 (after insurance- who knows how much the insurance paid) for the procedure, which he was grateful for. (Unfortunately, the temporary crown and custom crown were not so affordable, but that was at another separate office.) My hubbie seems to have also been one of the lucky ones with no adverse effects. He required only a couple doses of ibuprofen post-procedure and reported repeatedly and frequently how wonderful it was to not be in pain while eating anymore. XD Maybe next time he'll go in sooner... though honestly here's hoping for no "next time" at all! read more

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The service was good and staff was courteous. Felt the cost and service rendered breakdown for a root canal I had performed was horribly outlined. Wasn't told I would incur additional charges and in voices prior to initial procedure. Was told the additional service was required but was never told the additional cost would occur until after initial service. read more

I went to Dr. Simonton and team upon the recommendation of my dentist for an emergency root canal. Sensitive teeth and pain have always been an issue for me but the experience I had during my next day visit was amazing. There was no pain or discomfort during the procedure and the visit was faster than I expected. During the procedure, Dr. Simonton found an additional tooth needing a root canal and he was able to complete it during the same visit. I was impressed by the professionalism and caring nature of the staff at Modern Care Endodontics and have recommended them and Dr. Simonton to my fiends and family. read more

I was referred by my Dr. I saw the poor reviews just before leaving the house. I was then overly concerned. At 70 yo I've had numerous root canals but it's never been this easy. Very professional from top to bottom. read more

missed roots in my root canal. 1 year later I ended up in horrible pain from dying root infection that went up into my bone!!!!! miserable for 2.5 months. called to get in and I had to wait 2 weeks for JUST a consult!!!!! went to metropolitan endontics and got in the next day with treatment that was 100 percent needed right away. antibiotics for weeks and 2 treatments that followed a tooth extraction! all could have been prevented if the root wasn't missed. Do Not go here and they have a horrible business model!!! good grief read more

Worst dental experience of my life, and sadly I've had many! The procedure was almost 3 hours long, and Dr. Shen only asked me twice how I was doing. The Novocain wore off and I indicated a lot of pain. He said he'd give me another shot when we were done, so I thought that meant we were almost finished. Nope....I had about another 30 minutes of excruciating pain. I had tears running down my face, my jaw was quivering, it was horrific. The next day I called and spoke to the office manager Katie about my experience and my on-going pain. Didn't really feel like she cared. Called back again with questions a few days later and was told she was helping with a procedure but would call me back. She never called. Also feels very impersonal.....they are there to make money. read more

I was referred here for an emergency root canal. I would agree with the other reviews in that his bedside manner was cold and short. I was in a lot of pain and really nervous, and there was no sort of reassurance or sympathy or even really discussion. I didn't have any pain during the procedure; however, I started to feel pain again about two months later. When I returned, he said it was probably just stress and my bite. I went and sought a second opinion and turns out I had extra cement that went though the root tip, probably causing the irritation and inflammation. It was clearly visible in the X-rays, too, which he failed to mention. I had to have apicoectomy -- from a different endo-- to fix the problem. I feel bad for anyone referred to Dr.Simonton.. read more

Never, ever step foor in that chamber of horrors. They know only how to extract one thing and its not teeth. Money. I made an emergency appointment for a terrible toothache. They inform you not to take pain killers for 8 hours prior. I showed up on time and they made me wait and wait. They were supremely indifferent to the pain and eventually I left, despite the terrible pain. When a person makes an emergency appointment because of pain and complies with their instructions not to take pain meds 8 hours in advance it is obvious no such person is going to sit and wait unnecessarily. When I asked them how long it would be, the bored receptionist lied. Only after I got up to leave did they miraculously decide they could admit me. That means they could have done so earlier. It was so bad, I preferred a terrible toothache to these monsters. They should be shuttered as a public health threat. read more

If I could do zero stars, I would. On a Monday morning, in extreme pain, I called Modern Care and (the only in network Endo on my insurance) was advised there were no appointments available, but if I come right away, they would work me in. After receiving palliative care (from a Dr who was not very caring about this dental phobic patient) and being advised to return for root canal in 3 weeks, I was charged $600+ for the patient portion after insurance estimate. Upon receiving my EOB - I realized they charged me D9440 - after hours office call. I was there on a Monday morning from 9 - 11 (approx). After calling the clinic, I was advised this is what they charge to squeeze someone in. I also spoke to Dr Simonton who told me that he and the staff missed their lunch because of me, and that is what justifies the after hours charge. Appalling. I told him I'll be appealing and filing Grievances and he told me to bring it on. I do not recommend Modern Care Endo. I did not return there for my care - used Metro Endo in Burnsville - and I HIGHLY recommend them - kind/caring and compassionate for those of us with dental fear / anxiety. read more

I was referred to Modern Care Endo through my dentist for a pain in one of my teeth that was at risk for removal. The front desk people were NOT friendly at all. The dentist was even less pleasant. Horrible bedside manner, especially when losing one of my teeth is possible. I was charged over $300.00 for an x-ray and for him to tell me that he was about 90 percent sure that I would have to have it pulled. I thought that I was there to get the definitive specialty answer. I thought that is why I paid over $300.00. All in all I will be calling to get my records and go anywhere else! Not a pleasant experience at all! read more

This experience was painful enough with having a emergency root canal but then to try to work with the providers who are condescending and judgmental may have been worse than the actual procedure. Providers have gone too far the other way with pain management. Asking for help after you have had a painful procedure is done is a reasonable ask, yet you are treated like some pill seeking junkie. This is what is wrong with the medical field as a whole. I work in addiction medicine, your response to acute pain is not what caused or perpetuate the opioid epidemic, it's those providers who prescribed for years never even taking a second look. Providers who judge, don't listen, and talk to you like you are stupid is a reason why people avoid receiving care. Figure it out and do better. read more

I went here in September 2020 to get one Root Canal. I called to make an appointment to go in and the young lady that i was speaking with was so very kind & sweet. I found out that we were birthday twins (I believe her name was Katie).I got in super fast. The front desk ladies were super amazing! Sheila came to get me and she was super sweet and hilarious. Sheila talked me through every step. Dr. Simonton was a really cool Endodontist! He talked me through everything,he was super gentle and constantly made sure that nothing was bothering me. He also has some really cool gadgets! This place was so.... amazing and i guess that i had so..... much fun, that i ended up having to go back. It turned out that i needed to have a second root canal. I was still having trouble after Simonton completed the first root canal. He had me come back in and he examined my teeth and saw that i needed another root canal,he did it and i haven't had a problem since. I would highly recommend Dr.Simonton & His staff, they truly are delightful! I really felt cared for. read more

i was referred to a Endodontics Dr. to evaluate if i needed a root canal.I chose Modern Care, but during evaluation by Dr, Simonton i felt uncomfortable by his Bed side Manner. I wasn't sure what tooth was the problem and he said " you need to tell me" .He set me up to come back for root canal on a tooth he thought was the problem but leaving the appt. i didn't feel real sure about his diagnosis so after seeing my Dentist again i found problem tooth was a cracked wisdom tooth that needed extracted. So glad i went with my gut feeling or i might have had a root canal i didn't need.Not real Happy! read more

I have been to this office two different times for root canal procedures. Both times Dr. Simonton was cold and condescending. He did not want to hear me or my concerns as a patient who has had MANY dental procedures in my life and knows what works and what doesn't for me. The first procedure I requested Epinephrine free novacain and I was given the regular novacain which causes my heart to start racing. My second procedure I was given the correct novacain but without any numbing of my gums before the needle and he began drilling before the novacain had time to even set in. I left both appointments feeling disappointed and as though my feelings and needs were not of his concern. I will not return there and will let my regular dentist know not to refer here any longer along with telling family and friends not to go here either. read more

While going to the doctor for a root canal is never a pleasant experience, especially for two, Dr. Vislisel was very precise, thorough and attentive. Their post-procedure expectation information was very helpful and follow up put me at ease. read more

First of all, the x-ray person was so unfriendly, I could not even believe it. She was in a big hurry, very unfriendly, and very uncomfortable to be around. I couldn't wait to get away from her. She did not even answer my questions accordingly or willingly. She was also very disrespectful when I asked her questions. She would either not respond or answer in a manner that did not even apply to my question. She acted like she was too good to talk with me. What a joke! Most of all and most importantly, this Endodontist (like he calls himself) was a total creep and so unprofessional. The way he approached me was very inappropriate. He didn't even say Hi or anything like, welcome to our clinic or even call me by my name. He seemed real stone faced and just totally unfriendly. He seemed like he wanted to get in and out of this appointment as quick as possible. The way he talked to me throughout the examination was like I was just a another number and not a real person. Like he really didn't care about me as a person and just wanted my money. He never showed or portrayed concern about what I stated about myself, like my condition and my feelings about my tooth problems. It's like he just stated, well this is how much it will cost and these are your options. I went to an Endodontist in Burnsville 10 years ago (Metropolitan Endodontics) and all of the people working there made me feel like I was family and I will never forget it. They were SO friendly and just like a family to me. They would talk with me about my life and family and many other things like hobbies, interests etc. Even the Endodontist would joke with me and made me so comfortable during his consultation and procedure. He made me feel like a true friend. I was so at ease and felt like he really really cared about me This place was like heaven compared to this place at Unmodern Care. By the way, this so called Endodontist's name is Dr. Simonson at this Lakeville clinic. Please don't forget it! These kind of people do not belong in this type of occupation or so called patient care, if they do not like what they are doing. Also, it was quite evident that he is not happy with what he is doing PERIOD. Also, he has no person to person or person to patient relationship skills. I will let as many people know about this place as possible! read more

Just an overall awful experience. The customer service was awful. The dr shrugged his shoulder at my questions and they did nothing for my pain. I would never go back. read more

This was my least favorite experience going to the DDS. Just didn't get warm feeling from the place, the Dr. and the staff. I sorta like to be talked to some, they were not busy. They had the time. I could tell it is coming from the top down with the attitude. As I sure didn't bring any attitude with me. read more

I saw Dr. Simonton for my front tooth. I was very nervous but he made me feel so comfortable. The procedure went well and it wasn't painful at all. Everyone was really nice there. I've had root canals elsewhere in the past and the procedures were very painful! I would highly recommend this doctor. read more

One of the worst dental experiences of my life, left the office in more pain than when I came in. Was told to take the max Ibuprofen. My dentist spent and hour isolating the tooth that needed the root canal and Dr Simonton did a different tooth. Be prepared when you are in the dental chair in pain to be asked to sign for upcharges over and above the root canal cost. Dr Simonton said I needed two root canals - what a fraud and was an attempt to scam me out of more money. It looked like things were slow in his office and he needed to get as much out of me as possible when I was in pain - he will take advantage of your situation. Another Endodontist did the right tooth and fixed the damage on the tooth not needing a root canal - total cost over $3500, should have been only $1750. Do not believe his ratings and reviews on his website since most are all fraudulent since he pays to have negative reviews removed by an a private company like Demand Force. Please do not go to Dr Simonton read more