Great service, liked how they made you feel at home. I would recommend modern auto group for all the brands they carry I get all my dealer services done with them. Always courteous and helpful. I would also recommend buying new vehicles and used vehicles through them read more

I inquired about a vehicle right after they listed, before they even had pictures of the truck. I asked for pictures and stated I'm very interested in the vehicle and taking time off of work to drive 10 hours to buy the vehicle in full upon seeing a few pictures of the vehicle. They told me it was at a body shop getting a dent fixed and would send a few more pictures once it got back on Monday. Monday come around and got a picture but not all of them at 2:18PM and was told I'd be sent more then another text from someone who I wasn't even dealing with that the vehicle was sold at 6:03PM when I had scheduled off Tuesday to drive down and get the vehicle and when I called asking about why it was sold they said "well someone came in and decided to buy it and wouldn't take a hold for a used vehicle." If I could give this dealer a 0 star I would based off reading the reviews of service and the buying process. Terrible customer service and communication, First inquiry first serve but no. Couldn't get me the pictures in time for me to make it worth the drive and then sell it from under me is ridiculous. read more

Worst customer service after the sale. There was no communication from the dealership after my purchase, I always had to initiate. Manager returned call once and in that call he straight lied about a part shortage. I did not receive a second key at purchase and was told they would search for it after 3 weeks I called and was told they were still looking. At no point is this really my problem the lost key falls on them, I was requesting what should have came with my purchase. I also ordered parts and was told that the shipment got lost on this call, again communication from them would have been the correct way to handle this. Was told the parts would be there in 3 to 4 days. I canceled the order and then three days later parts called me to tell me the parts had arrived. It took me calling and telling them that I was going to return the vehicle for action to be taken, though still the dealership has never contacted me. Only the locksmith to have a key made 1 month and 3 days after my purchase. Customer service and taking care of customers is management's responsibility and they totally failed me. Chevy and the locksmith verified there is no key FOB shortage. If what you said in the response really mattered then somebody would have reached out and proved you really cared about customer service and taking care of a customer on an issue that was no fault of their own. You lost the key and the part. No honest communication was the whole issue. read more

Ordered parts but was categorized as "high risk". called them and said I am a real person and I want the parts. they said too bad and I needed to made my order not "high risk" before they would consider selling to me. I took my business and money elsewhere. you should too. read more

Modern Chevrolet on university is the worst. Bought ZR2 transmission fluid was to thick from factory had recall then when warranty goes out just after the transmission needed to be replaced so the advisor said. By the way the advisor heavy dude Michael I think was his name was terrible. Made me wait 2 hours just to tell me torque converter went out. He said I needed a whole new transmission. They were so busy in their service department( wonder why) I felt lied to by the advisor because later learned the fluid needed to be flushed. Transmission was going to cost 12k what a joke. I told that lying service advisor I was done with Chevrolet. I have never had any issues with chevys in the past but this dealership would not be a place I would EVER buy anything else. All due to that service advisor. Way to go modern maybe you should fire him he is lying to ppl and making the wait for no reason. Now you just lost a customer and my entire family and I will tell everyone to avoid this place. read more

I had a problem with the key sticking in ignition. Took it in they gave me a loaner called next day said it was ready. Picked it up and the next day same thing. Took it back to the dealership this went on three or four times. Lost my key fob they replace that. I told them the first time in I would pull shifter to low they back to park and I could get key out. After three or four time I lost count Service manager called and said they found a service bulletin and it said the shifter must be change. They did that and so far, good. I will not recommend Modern Chevrolet, nor will I buy any more vehicles from the Modern network. I tried the Modern difference, and I don't like it. I have done business with Modern Chevy or Modern Toyota starting in the 1970's. Time to more on. read more

Overcharged, dissatisfied with the experience. READ TILL THE END FOR HOW MODERN SOLVED THE ISSUE!! I'm a new customer and made an appointment for a general checkup on my silverado. First thing they did once I got there is scan the vehicle (OBD2) and pull up a report of all the codes (which should be free!!). Then i was informed that for a full diagnostic of these codes, that will be 4hrs of diagnostic for $700. They made me sign a paper, which I did then they started taking a look at it. They "found out" that the battery needs replacement which I had already shared with them since I myself had to jump start the truck to get to the dealership. They stopped diagnosing the vehicle to come tell me that my battery needs replacement and that it will cost $450. I declined that service and then told them that I changed my mind and would like to take it elsewhere. Mind you, they only checked the battery (which i already knew needs replacement) and ran an OBD2 scan (which should be free). From the moment they began "diagnosing" the vehicle till they told me that my battery needed replacement, didn't even take 15min. They ended up charging $211 for one hour of diagnostic even though the scan is free, even though they didn't take an hour AT ALL, and even though all they did was tell me my battery needs replacement which was pretty obvious for everyone. I'll be nice and fair by being willing to pay 15min of your so called "diagnostic", but I should not have paid $211. Absurd! I already talked to a service tech on the phone and I expressed my concern and dissatisfaction, and no changes were made. Instead he said, "I could've charged you the entire 4hrs but I didn't". What kind of customer service is that that you're willing to charge your customer for services that they didn't receive?? So please don't respond with "We value your concern as a customer, please call us back to resolve the problem". I don't need to call back, I already called and it didn't work. What I need you to do is for you to call me back and tell me "the problem has been fixed" or "the refund has been issued". In conclusion, I'm very dissatisfied with Modern Chevrolet and how they overcharged me. I will be disputing the transaction if you guys don't take any action to fix what happened. UPDATE: JASON DODDS, THE SERVICE DIRECTOR AT MODERN CHEVY, TOOK ACTION AND CALLED ME AS I REQUESTED IN MY REVIEW, AND ISSUED ME A FULL REFUND. THANK YOU JASON. I HOPE MY REVIEW SERVES AS A HEADS UP FOR THE CUSTOMERS IN CASE A SIMILAR SITUATION OCCURS WITH THEM AND A LEARNING OPPORTUNITY FOR THE TECHNICIANS ON HOW NOT TO TREAT THEIR CUSTOMERS AND HOW NOT TO CHARGE THEM. read more

Never go here. Sold me a car that needed sensors on two of my tires which is like $400 plus paying for the labor. AND the same car needs a new battery. read more

I had to order a part for a Ford Vehicle. It was a seatbelt receiver. I needed it so I could keep my twin boys safe and have a working seatbelt. Ford themselves didn't have the part in stock ( Go figure). But Modern Chevrolet shipped the part all the way to California!! I thank you and need to re think about buying a ford and switch to a Chevy! Lol thank you for the fast shipping from the parts department!! read more

Very disappointed, lied to, belittled, rushing, total rip off. Finance guy was so RUDE, hateful and belittling would not recommend. Most horrible experience at a dealership we have ever experience. Tried to sell us a 2019 traverse that had glass in the passenger door and leaking roof. Then sold us a new traverse that said it only had 5 miles on it, lied we ended up with one that had 65 miles on it, also when salesman showed us online they had 4 and the base one we looked at with him had 5 miles and when I checked my phone to look at it more, it stated on the window sticker it was from the Winston Salem location, when we went back to see the one they had given us it actually came had Clemmons on the window sticker instead and more miles! They straight up lied to us. Completely lost our trust and wouldn't recommend to anyone, they could have done better than they did to us, most horrible experience ever at a dealership how we were treated. They should fix all this! read more

I purchased a 2016 Chevy Silverado from Modern Chevrolet at 5955 University Pkwy, Winston-Salem, NC 27105 on Jan. 16th, 2024. I was told by the salesman that the truck is in good shape, has been diagnosed, tested, and that everything works as advertised. The salesman was great until two days after I had the truck, when he stopped responding completely. Within a couple of weeks I realized that the AC did not blow cold. Upon letting the vent run on a somewhat warm Jan. day, the truck started shutting off on me completely. I called and talked to the dealership, stating that, if for the AC problem alone, the truck is not as advertised. I dropped the truck off at Modern's garage on Feb 16th. I did not hear back from them until the 20th, and that was after having to call several times. They told me the truck needed an AC compressor and valve, and that the engine shutting off was due to some faulty battery wires. Their total was $2200.00 after the pathetic discount they offered. I reluctantly agreed and told them to fix it. That was Tuesday Feb 20th. They said they needed to order the battery wires and that it would only take a few days for them to arrive, and that in the meantime they would repair the AC, as they had all of the AC parts in stock. I was told then that I would receive an update call the following day. I did not. Nor did I on Weds, Thursday, Friday, or Saturday. Today, which is Monday the 26th, I had to call the service dept. 5 times with no answer from my caseworker, Spalding, the service manager, or the GM. Finally I receive a call from Spalding late today, informing me that the AC has not been repaired and that the battery wires were accidentally thrown away. He had no clue as to when the parts could be in stock at this point. They expect to be paid for this level of incompetence? I have a $400.00 monthly payment for a truck I've been out of for 11 days, with no inclination of when I may get it back. From the beginning, I've gotten nothing but the run around about this whole situation, and they have bared no responsibility to selling me a faulty vehicle, and issues that were easily, and shortly diagnosed. I have my doubts that they ever even properly diagnosed the truck when they received it as a trade-in. I thought car dealerships want to EARN your business, not drive you AWAY. We are a 5 vehicle owning family. They could have made a lot of money by owning their mistakes and making good on them. Instead, they drove off our business by not caring, having absolutely HORRIBLE communication, and incompetent, careless, mechanics. I will never in my life purchase another vehicle here, have another vehicle serviced here, or recommend Modern Chevrolet on University to ANYONE. Avoid this dealership like the plague. read more

Have competent service people if you plan on installing emergency lights and equipment on vehicles they sell to fire departments. Will not recommend or utilize this dealership for any other purchases in the future. read more

I have had my car (Mazda 3) serviced here several times despite not being my car manufacturer dealership because of the outstanding service. I feel that I am always getting the best deal, best service, and best customer care. The new service department is top of the line and I always get reports on my alignment and tread so that I have the information I need to make an informed decision on the services for my car. By far the best service department in town! read more

I rented a car last minute from Modern. The young I dealt was nice, engaging and helpful. His name is Kirkland. I had to extend my rental day-in problems. I would highly recommend using Modern for car rental. read more

I went to Modern Chevrolet Saturday will all intentions of purchasing a new truck. I had been talking with someone via text and had a quote in hand. A few of the $$'s on the quote were wrong. Their website price had dropped 1K by the time I came in so I asked them to update the quote(it was actually 2k different from the quote I had been given) Next they didn't have the 1st responder discount added and the payoff on my trade was wrong so I asked for another revision on the quote. I told my sales person what I was willing to pay. Instead of getting the revised quote the sales manager came in with the same quote and said this is the best we can do evidentially not willing to revise the quote with the additional 1300.00 in my favor. I said thank you but no and left. We were 800.00 apart not the 2100.00 the quote showed. I feel sure I would have bought the truck has he just taken the time to revise the quote as requested. But wait.... there's more, I contacted the online sales person Monday morning to see if she would make the requested revisions on the quote from Saturday thinking maybe there was still a chance. My trade value had dropped 1K. I was very disappointed with the way they handled this situation. Maybe I wasn't supposed to notice the 1k price drop from the previous day. Maybe I wasn't supposed to notice the 2k price difference on the quote sheet vs their website. Regardless, it was not a stellar experience. Would not recommend Modern Chevrolet for these reasons. read more

I originally had a very bad review of the service department here but they have since made everything right and are very professional. Thanks for taking care of my car, I'll be back. read more

Ordered parts told I would have by a certain date. The date came and went with no word. Checked my online status to see if it had shipped but kept saying ready to ship. When I emailed about this I got no response but my online status changed to in progress. So I canceled the order. They pulled money from my bank account for the order and even sent me an email saying I would get a refund but now they saying they never took the money but shared their transaction showing they did but now are telling me to contact my bank. They won't answer anymore question. read more

I had been struggling with my new car and Cory Bittle got me right. Can't vouch for the entire business but they did get me right as well as it seemed like they could. Still small things I'm feeling while I drive tense the 4 stars but all in all he made me feel valued. Strait forward and to the point. Didn't try to attack me for my money and really worked with me. Highly recommend seeing him. Thank you for the new transmission read more

Horrible business/sales ethic. Purchased a car from here, Sarah Abee promised to deliver a car to my house. Once my bank cut them a check they told me: "We don't have a driver" "we are booked for 2weeks" "you need to come here with ID if you want the car". Keep in mind that they have 2 dealerships near my house where my identity could easily be verified. Now I have to figure out a way there read more

Modern Chevrolet - Auto Repair Near Me - Winston Salem, North Carolina

Purchased a 2020 chevy 5500 truck on October 13th 2021 as of December 13th 2021 still waiting on title, so many phone calls back & forth and still no title and just a bunch of run a round when you call . I own 14 GM vehicles and purchase a new vehicle every year. I have never had this much problem in my life and would NEVER purchase from them ever again and would highly advise anyone else. read more

Since purchasing my new car here in 2019 I have had several bad experiences with this company but I will list a couple here. I took my car in for a regular oil change. Paid and waited several hours only to get my car back and notice a day later that the oil change was not done. Had to pay again and take my car elsewhere to ensure that I could get service. After that incident, I let management know about it but I did not return for service. My car was brand new in 2019, it is now 2022, it's time to replace tires. When buying tires I found that I have wheel locks on my tire rim. I have only had my tires rotated by them, no one else has touched my car. I called in to see if they could help with my wheel locks. I was told that because I had not had my car serviced by them recently despite their customer service issues, they he would not assist me. I spoke with the manager yet again, nothing. I do not recommend that you trust the work that they do on your vehicle. This place is not morally trustworthy. Question everything they tell you and and everything they do to your car, especially women and most especially women of color. Stay away. Even the response is not genuine. I called them before I posted this to no avail. Also my name is very original I am on their records, if they were concerned about any of my grievances they could find and contact me. This place is deceptive, from top to bottom. Their attempt to save face is shameful . Again, stay away. read more

I have bought 6 vehicles from them over the past decade, and have been servicing with them just as long. They've had a great group of people over the years and consistently do what they can to make me feel appreciated as their customer. As long as I am in the area, they will take care of my vehicles along with my friends and family. read more

This organization practices deceptive advertising. They advertised a 2021 C8 Corvette, and then proceeded to ask and collect my personal data knowing that the car has already been sold . The dealership even sent me an email saying thanks for providing the car pictures, driver's license, social security #, and insurance documents. I will never do business with this dealer and recommend that other Corvette owners consider the same as they cannot be trusted. This dealer even sent me a reminder note saying that they are still waiting for me to upload more information, for a deal that won't be happening because of their deceitful practices. This is happening during Covid, when many people only want to deal electronically. Shame on you! read more

Modern Chevrolet - Evidence showing that they will even collect your drivers license, social security #, and insurance information without an actual avail car. - Auto Repair Near Me - Winston Salem, North Carolina

Owning a Corvette can be a nervous proposition and servicing it can be even more worrisome. Finding a place that is reliable, trustworthy, certified and competent is one of the challenges one faces and in my area Modern Chevrolet is the number one dealer location to go to to service your Corvette. They have the latest certified technicians on staff as well as continuing to be a Corvette dealer selling the new C8 model after upgrading their equipment and increasing their certification training for their technicians. Dave Good is the assistant service manager, and has been the best person to deal with as he is completely knowledgeable about this car and its service needs. I've dealt with him for many years as his career has taken him through the ranks at this dealership and he continues to be professional and trustworthy. The service center now has a drive in location so that inclement weather doesn't stick you outside in the cold rain when you show up and there's plenty of nice areas to stretch out and relax or they let you come right up to the technician bays so that you can scope out the quality work being done on your car. I would highly recommend this location for all of your automotive needs and have complete confidence that you'll always get a great price with the best service possible read more

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Car in for service. Had to buy battery from them $250.. They did not fix the car. Estimate for parts was about $300 more than another dealer. Run around conversations and text. When car returned to me 2 days later, new battery dead. Mechanic did not put the car back together, missing pieces that were on the car. I am out 2 towing charges, day from work, expense of replacing parts not put back on car. The car is in worst shape than taken in at extra expenses of replacing what they did. read more

Took my 2018 Silverado into the shop to have tow mirrors installed, upgrading from the standard mirrors. Scott in parts took the time to talk me through the purchase of the parts and then turned me over to David in service for the installation. Both were great, easy to work with and very helpful. Bought the truck there a couple years back and always have it serviced there. Can't say enough good things about dealing with the staff there, it's always a good experience. Best car dealership I have ever dealt with. read more

Do not trust this dealer's internet prices!!!!!! Protect yourself with a screen-shot!! I researched several dealers in the NC area, and Modern Chevy was the only one that had the model I wanted and at a great discount (-$12,800). I drove an hour out of my way returning home from a business trip to test drive the vehicle and was ready to purchase until I got on their lot... that's when they irritated me beyond frustration! The internet price reflected a discount of more than $12k and when the salesman "Roger" handed me off to his teammate - that teammate then entered their internet sales unit (behind closed doors) and the "discount" magically was reduce to $8k!!! Really??? I was told "let me see if there's an issue with our site". Then the age old wait for the sales tower's word to see what magic will happen. It didn't happen b/c I walked. They lost my TRUST immediately! There will be a complaint sent to the CFPB (deceptive advertising)! Horrible way to treat a potential new (actually re-peat) Chevy client, and I will never have a good thing to say about Modern Chevrolet! Your 10 minutes of BS just landed you a lot of negative press!!! I thought maybe a manager would call me to apologize and make it right...nope, nothing! UPDATE: acknowledgment occurred by Roger this evening - he apologized and was sincere, and asked if he could turn my experience around. I told him if the original discount can't be honored I have no choice but to keep this review up for all eyes to see. As I told Roger, if I were the GSM I would do everything in my power to own the issue and involve Chevy to make good on the price. Simply "setting the vehicle aside until the first of May" to see if GM has any new "hang tag" money is unacceptable and I might as well pursue another avenue (which I have in motion as of this afternoon). I'm tired of seeing hard working Americans get ripped off or smoke and mirrored! Do the right thing Modern... To Be Continued. read more

Modern Chevrolet - Auto Repair Near Me - Winston Salem, North Carolina

I just completed the purchase of a 2019 Silverado LT new today from a large dealer in Florida. I live in PA, and needed a truck with certain options for my business use. Like most folks now I first went to the internet to locate a vehicle. Modern was the most frequent lowest cost and had a suitably equipt truck so I emailed called for more information.The sales gal Sarah I talked to put me in touch with Mike S. from internet sales. He sends me the cost of the truck via email which now includes a $2900 +/- dealer add on package. The quote also included all "potential" rebates including previous or current GM lease holder rebates. I drafted an email to Mike and again asked for ACCURATE pricing for an out the door price with out the "teaser" price tricks, explaining I was traveling from PA and was a ready buyer...I needed a truck within the week. All I got was crickets so I continued my pursuit of a vehicle elsewhere. Like several other reviewers, my advise is to avoid this dealership. I'm a pretty saavy vehicle buyer and when a dealer can't be straight with you up front beware. There are several dealers that add these expensive "packages" to the new cars when they receive them but don't add that onto their "teaser" price on-line. It seems they believe vague wording about "all potential discounts and rebates" allows them to show super low prices when they know NO ONE will qualify for all the "potential" discounts on their purchase. And then when you want the accurate pricing for your own situation they won't give it to you. That tells me they are a "get you on location" dealer to persuade you to buy. The dealer I purchased from also adds a dealer package but even with those items my savings was much better than a similarly equipt silverado LT from Modern. C'mon auto dealers, this is 2020, we all prefer to shop on line, even for vehicles. Start doing it right and let your best price be honest! read more

My wife and I just completed an internet purchase of a new Chevy Bolt. The process was great. We came to terms over the internet and phone, showed up, test drove the car, signed the papers and were done! None of the typical dealer stress and back and forth with the sales manager. It was simple, transparent and fast. Thank you Melissa for your help and making the purchase so easy. Just as a point of reference. We tried to do this with Sir Walter Chevy in Raleigh. When I got to the dealer, the price was $7K higher than quoted. I lost faith in internet car purchases but Modern turned me around. read more

Called in asked about price of new car, was told price was right on line. Drove 1 hr to find out they changed price on our way. MIKE supervisor was no help actually made us fill like it was okay to lie to potential buyers. DONT BUY HERE SMH read more

1st time there for a recall notice. Check in was quick. Waiting area had complimentary drinks and TV. Service was done in a quick and efficient manner. Other service was suggested and recommended but not pressured to do it. Entire staff was very friendly! read more

Purchasing a vehicle is almost always a stressful experience. The Modern folks made this process as easy and seamless as possible. I had a good automobile buying experience at Modern Chevrolet. Thanks to Monte Hall and company for helping me "make a deal!" read more

I seen a car (Honda CRV) I was interested in but it was at Modern Subaru in Boone. I told the sales lady (Liliana Diaz) 2 days before it was brought down here I do not want the $799 3m tint and door edge guards, and she said ok. After the car arrived here at Modern, I told her again I did not want the tint package and she said it was too late, they tinted the rear windows. After getting charged $799, I got home and learned that they in fact did not tint anything and immediately asked her for a refund. She said they can't do that so I got the 2 door windows tinted and the edge guards installed a week later. The paperwork says estimated at $149.95 for this to be done but I was charged $799! I feel I should be given my money back since I was flat out ripped off and lied to by the sales lady. I have all the txt messages proving all that I have written. Do not deal with this place as they are cons. I will be sure to let anyone I know to not buy from Modern, especially Chevrolet! no place should be able to charge $800 to tint 2 windows and put a few edge guards on! read more

After having some unexpected things happen Justin my service rep and the service manager very professional and went above and beyond to fix the situation. thanks to all involved read more

I absolutely would refer anyone to Monty Hall if you needed to buy a car.....but get your service elsewhere! I had my truck in for routine maintenance and recall. I also scheduled to have my truck detailed. I was very specific that I wanted my truck (which is always clean!!) to be 'showroom ready' detailed. I paid the $150 and would have gladly repeated this every couple of months. I picked up my truck, drove home and detailed it myself. Every inside window was streaked....not a little.....a dirty cloth had been used. There was a section on the hood toward the windshield that had not been cleaned at all. I had pointed out a small spot on the side driver's visor - not touched! My tires were very shiny but that's about the best I can say about it. I set in my driveway when I got home and called back and ask for the Service Manager....he wasn't available but they would be sure that Doug would return my call. Neither that call or the one after that has been returned. My service will be handled elsewhere and I will continue to look for detail business that has a higher standard that Modern. I purposely waited almost 2 weeks to let some time pass to make sure I wasn't being trivial before answering this survey......I'm not....I'm still incensed over this. read more

Went here to buy a used truck and was helped by Howard Johnson. He was prepared with some used trucks for us to look at. He worked very hard for our business and we are very happy with our purchase. We will definitely consider Modern Chevrolet for future purchases and will look ok for Howard Johnson as well. read more

A big thank you to Mohamed and the whole team at Modern Chevrolet for getting me into my dream car! The whole crew was patient and diligent in working with me throughout the process, and I drove away feeling great about my new purchase! Friendly and fair staff, excellent inventory, and an all-around comfortable experience. read more

Lost power while driving home to NY. They were too busy to help. Said they could try to fit us in. Called the Flow dealership and they said to come right in. If you want great customer service stay away from Modern and go to Flow! read more

Took my truck in because it was giving me some problems Steven was my service advisor great guy. kept me informed on the entire process gave me options on the repair. unfortunately the girls in the cashier Department when they weren't too busy on their phone looking at Facebook acted as if they we're being bothered by having to do their job totally unprofessional didn't even stop eating continued to eat while they were taking my payment I understand it's nice to have a relaxed work space but you got to draw the line. read more

The most dishonest dealership I have ever dealt with. Please beware. Be sure you carefully review paperwork.