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    Modern Companion

    5.0 (1 review)
    Closed 11:00 am - 6:00 pm

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    5 years ago

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    Woof Gang Bakery & Grooming Chapin

    Woof Gang Bakery & Grooming Chapin

    3.1
    (7 reviews)

    I first encountered a Woof Gang while living in Orlando and fell in love with the shop. All of the…read morefranchises have different owners, but i've always felt like there was consistency across the locations that I was comfortable knowing the service and products I would get whenever walking in. Moving to Chapin, I was pleasantly shocked that there was a Woof Gang right in town. We love it and our big 120+ lb baby loves it too. We don't do regular grooming, he doesn't need it because of the breed and double coat, but every 3 months or so, we'll take him in for a deshedding appointment and they always do a great job. The price is a little higher than what I've heard from other places around here, but to us it's worth it for the convenience of Woof Gang being so close, clean and accommodating. Would highly recommend.

    This was my second time bringing my 8lb Maltese to this business, and unfortunately, it will be my…read morelast. While the missed appointment ultimately resulted from my own scheduling error, no effort was made by the shop to contact me on the day of the appointment--no phone call, no text, and no email. The only indication that there was an issue was a $40 charge that appeared on my credit card statement. When I called to inquire about this unexpected charge, I was told it was their policy for missed appointments. When I asked to speak with a manager or owner, I was informed they were unavailable. I rescheduled my dog's appointment and was told management would follow up, but I never received any communication from them. At the time of pickup from the rescheduled appointment, the manager was finally available to address the matter. The interaction was completely unprovoked yet notably discourteous and dismissive. I was informed that the total would be $80 for grooming and the $40 missed appointment fee, would not be waived or refunded. The manager then added, without any prompting on my part, that there were 17 other dogs on a waiting list. It is also important to note that point-of-sale systems such as Clover typically require clear consent to store card information and authorize future charges, especially for fees assessed in the customer's absence. No such authorization was disclosed to me, nor did I sign any document permitting this type of charge. The combination of poor communication, rigid policy enforcement, and a dismissive attitude toward the customer is deeply concerning. I previously used Kane Family Pet Grooming, who provided better quality grooming at a lower price and consistently demonstrated integrity and effective communication. They will be missed. Unless there is a significant change in culture and customer service at this business, I cannot in good conscience recommend it to others.

    Lazy Creek Pet Food & Supplies

    Lazy Creek Pet Food & Supplies

    5.0
    (1 review)

    This store has something other pet supply stores just don't have: AMAZING staff!…read moreVictoria and Halley are the reason I don't go to the SLIGHTLY cheaper stores like Walmart, PetCo or PetsMart, because even though some of the prices might be a little cheaper at those other stores, you can't buy the amazing service, love for animals or the competent recommendations that you get from Victoria and Halley! I first started going to Lazy Creek when my husband and I started dating over 14yrs ago and he lived just a couple miles away, but after we moved to Gilbert (actually closer to Lexington), I started getting our pet supplies from stores in Lexington on my way home from work. It wasn't until I was running errands in Batesburg and stopped back in Lazy Creek that I met the wonderful ladies who have been keeping this hometown store running the last few years. After seeing their love for animals and genuine kindness towards their customers, I started making biweekly trips to Batesburg again JUST to buy supplies from these wonderful people! The products are great quality too. When a distributor was no longer going to carry the Colorado Hemp Honey that I give my elderly dachshund for his arthritis pains each night, Victoria found one so that they could continue to provide such a great product for us (their loyal customers)! I know it would've been MUCH easy for her to just stop carrying it, but she knew that I really needed it for my 18yr old pup. I can't thank her and Halley enough for the years of blood, sweat and tears they've put into providing the BEST for those of us who live in this rural area. Stop by and see these wonderful ladies when you need anything for your 'furbabies'!

    PetSmart

    PetSmart

    2.4
    (29 reviews)

    This seems like a good PetSmart! When I walked in, some of the employees were in the middle of a…read moredog training session, and even though I wasn't an active participant, it was fun to watch. They also had all of the essential foods, crates, leashes, toys, etc., and a great snack bar where I got an awesome treat for my dog. They also had some older cats that were up for adoption, as well as some geckos, fish, and mice. Finally, the girl working the cash register was really sweet and continually asked if I needed help finding anything. All-in-all, this seems like a great pet store, and I'll definitely come back the next time I need something for my dog!

    I am so disappointed. I tried desperately to communicate with Mary-Beth about what I wanted…read moreregarding grooming for my sweet puppy. I said he really doesn't need clippers, just trimming- I said he was never to be cut and a trimming was suitable. She ignored me- never responding only to say come back in 3-4 hours. I even repeated myself. When I returned I almost passed out. Thankful for the fact that she did leave some fur on him. She then started telling me how totally uncomfortable he was at the buzzing of the clippers. Yeah because I asked you not to shave him at all!!! $62 and I even tipped her only because it was my first time and I didn't want to be accused of not tipping and I'm a nice person too or I would have told her what I really thought. She had the audacity to say I will put in his record that you want him trimmed- No, that's what you should have asked me clarification on when I brought him!!!Even my doggy seems sad about his butchered cut. He is moping around like "why mommy?" This will NEVER happen again!

    Modern Companion - petstore - Updated August 2026

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