Our floors were installed by another contractor not long ago and several of the boards were damaged…read moreand needed replaced. We'd read a bad review about snee and sons that seemed fishy, so we called and spoke with them about it. Immediately we hit it off on the phone so we decided to work with them. Our entire experience was excellent. We spoke to several of their people who were all courteous and answered all our questions and addressed our concerns. We had less than pleasant experiences with a couple of the other flooring companies we called and snee's pricing was super competitive. They gave us a courtesy call the day of our appointment to let us know they were on their way and arrived promptly within the time frame they had scheduled us. Upon arrival, they were very friendly, their work was clean and organized, and they were respectful of our home . They communicated well with each other and the job didn't take too long. They even suggested a custom threshold to fix the places where our hardwood met our tile, a piece the last contractor left unfinished. They checked with us several times during the job the make sure we were happy with the work. We will be using them again when we do our upstairs, and I'd highly recommend anyone looking for an honest, hardworking, fairly priced company give these guys a shot too. I've worked in the service industry previously and know the old saying isn't necessarily true, the customer isn't really always right (sometimes they are impossible) and I'm glad we trusted our own instincts over the previous review because our experience was great!

Where oh where do I begin. The entire experience felt like a back ally drug deal. First I have no…read moreclue how Snee found my number but I did price out three credible hardwood floor specialists in the Pittsburgh area. Snee called me on a Saturday at about 10pm and stated a flat $800 rate under the table in cash with half up front and the other half when the job was done. I had no idea who they were and they didn't tell me how they got my number but hey I needed a job done around the same time they called so I agreed. When they arrived the next day Sunday it was literally ALL about the money. In a threatening and unprofessional tone, Snee continued to badger about the money up front before barely even walking into the house. I counted 7 times. The gentlemen did not introduce themselves, look or speak professional, and arrived in a Van that was older than me. It immediately felt wrong. Snee was pushy, did not listen, and certainly did not communicate anything about the process. The team looked like they were on drugs and Snee, who I later found was actually the owner, slurred his speech as if he'd been drinking whiskey since the night before. Surprisingly they got through the sanding fairly quick. They wanted to come back on Monday but I was going out of town and I told them I would meet with them on Friday. Again Snee began badgering about the remaining half of the money on Friday....I went home and researched these guys. The website was surprisingly good but there were two numbers listed to the Name and they appeared to be distinctly different. I found the number they called me on and then the business number to the well prepared website was distinctly different.. It almost appeared as if there were 2 Snee and Sons businesses and the hours of operation clearly stated M-F. In the middle of my research Snee called me Sunday night and asked where the key would be for tomorrow??? I was confused because we had just agreed Friday the next week. I told him I wasn't comfortable with people coming into the home without me being there but he pushed hard like a backyard bully in school and this is where he began to introduce the phrase I've been doing this for 30 years (btw business was .est in 1999). I told him I'd call him back. Now I immediately didn't trust him and I wanted to do more research. Btw at this time I still didn't know the names of any of these guys and the speech slurring was worse (Did this guy go directly to the bar on a Sunday?). Research was completed, I looked up names, addresses, and anything else I could find. I called the other Snee-N-Sons number and got a women who said she was his wife and that they operate out of a Van and that the guy who could barely speak was the owner. I reluctantly arranged to leave the key on Monday and we discussed that they were going to stain the floor next. Monday came, I called them during my travels to see how everything went. They said they didn't stain the floor but left it bare wood (Because that's what they thought was better in their 30 yr professional opinion) and put a coat of polyurethane; they would come back Friday to finish. I was furious, immediately regretting my decision, but didn't show my frustrations yet....I was planning to come back and check the place out on Thursday night, assess the situation, and then give them hard instructions on Friday. BTW - Never once was a work order presented on WHAT they were providing. At this point they were going and coming on their schedule and they were getting the floors done on their expectations NOT the customers. I get a call the next morning Tuesday from Snee saying they were at the house to put the second coat on and where was the key?!?!?!?!?! I lost my calm demeanor. I told them we had discussed Friday, I wasn't happy with the floors NOT being stained, and I wanted to be a part of the process for the poly because I have specific preferences on Satin; I wanted a matte look. I immediately wanted all work to stop. At the end of the day, it was a bad experience all around. Very dissatisfied. I'm just happy they are gone.