August 17 ,2025 Aaron & Nichole Cort, Owners Moderne Rug Cleaning 605 Main Street, Gorham, ME 04038 We will start by saying even if you are hired by a second party does not give you any right to call a potential customer going forward a jackass and tell them to fuck off and hang up on them. Very poor customer service. The entire experience would have been positive if your company did not try to be one and done and leave carpets at our home damaged from your steam cleaning and neglect to rectify it. All you had to do is make a phone call to repair what you damaged. Going forward we could have been a new customer. Nichole clearly stated we are not a customer and our complaint about our unraveled carpet needed to go through the "customer" - Octagon and she hung up. Very poor. There was no "how can we fix this", "how can we rectify this", "how can we help". Instead you chose to argue and were not professional at all. Moderne may have been around for 75 years but you are not the original owners and you need to take a class in customer/consumer service and etiquette. I did work in a Disaster Restoration Firm and Carpet Cleaning Firm for 22 years, got the wrath of unhappy customers a lot but I did not lose my cool and listened. I would help to rectify the situation when they arose, "put the fire out" and gain trust and respect that they would give a great review and believe what I said was true.. I sent the Living room area carpet back with your technicians because you damaged it. It had minor wear on an edge but it was NOT unraveled. I merely told your technicians point blank "What is this and why would you deliver a damaged carpet that was not like this when you picked it up?" I did not holler at them but merely said I am not accepting this, take it back and fix it. It was the same tech that picked it up. When picked up we had it rolled up in our garage to prevent less tracking and construction dust. When he returned it he said "Well you had a water damage". Yes we had a huge water damage but the carpet never got wet. It was cleaned because of tracking and construction dust not because it got wet. Aaron you claimed you had photos of it being damaged, no photos were taken here, I requested what you had for photos and you never sent them along. I have photos and witnesses that know our carpet was not how you tried to deliver it back. You repaired it, I want to say thank you but I am not. You also refused to deliver the carpet back and put it on Octagon to do so. Poor. You also damaged our entry carpet which Octagon took with them on 08-13-2025. A photo was sent in case it needs to be replaced. We rarely use the front door and your steam cleaning unglued the back and one side is compromised/loosened weave. We did have a few smaller carpets that Octagon knew of and if you didn't get that memo. So sorry for the inconvenience. Yes, it was nice for the technicians that picked up our area carpets to help me get the large one out from our dining room table - that I helped lift and move. Again, customer service. We did change the delivery date because we were not home. Was that really an issue? Again, customer service. As much as we were not a "direct" customer we are still a customer. You got bad reviews because you deserve them. I have spoken a lot about how you and your company treated our belongings and how you treated us. You owe us an apology. Guaranteed we will not get one because your ego and arrogance has gotten in the way of running a business professionally and properly. Respectfully, Arica Pillsbury Derek A read more

Scheduled a delivery, showed up 40 minutes early and left, saying I had to wait another week to get my rugs because they can't manage a schedule they set? Terrible customer service, could have sent the truck back out as I was only 20 minutes away but chose to lose a long term client instead. There are better choices, go elsewhere, the bad reviews don't lie. read more

Extremely rude customer service. Acted like they were doing us a huge favor for their subpar service. Caused one hundred year old oriental rug to bleed badly into cream background. Not worth the close to $600.00 charge. Will not be going back. read more

This company, under the original owner, was excellent -- but under new ownership it is terrible. My small oriental rug was cleaned by the original owners and was perfect, but recently I had it cleaned again by the new owners and my rug came back looking horrible. It has several worn spots- worn down to the backing- AND the plush is half of what it was before the cleaning. This never happened with the previous owners. Avoid if you want to preserve your oriental rugs! read more

Wouldn't call this magical, but they do a decent job at a good price. I have never had a problem here, and clean quite a few rugs per year.

If I could post zero stars I would, here is why. I brought in a beautiful rug to be cleaned and was told by two Moderne employees that it was trash and should be thrown out. Why you ask? The last time I took it there they applied some type of glue on the backing which is now degrading. When I pointed this out, they denied putting the glue on! Needless to say I took my rug somewhere else where I wouldn't have to listen to any editorializing. I brought in a rug to be cleaned! Not to have to listen to your opinion. Do your job!! read more

Decent rug cleaning, but horrible customer service. I was charged an improper storage fee , and they were inflexible in making any adjustment. The amount was not huge, but the way they dealt with this customer leads me to avoid giving them my business. Stay away! read more

We have taken more than 15 very valuable oriental rugs to be cleaned and repaired here - the rugs are not only financially valuable but also sentimentally important to our family. The customer service has been amazing. The people are so wonderful to work with. They picked up and delivered the rugs in a timely fashion - and they worked hard to help us repair the rugs that needed fixing. They talked us through issues with each rug, and truly attended to our every need. I wish I knew each person's name, but I'm not great with names. I'll just say that even when a minor error was made in the size of the cutting of one rug pad to go with a rug, they quickly resolved the error, refunded us without issue and delivered the newly cut pad quickly. I don't know why people have trouble with this business. We have had nothing but happy outcomes. Perhaps people expect magic? Whatever the case, our experience is that these people are up front, honest, direct and helpful. And they know their stuff. We are grateful and will continue to take our business to Moderne Rug Cleaning! read more