Highly, highly recommend ModernEyes for quality customer service and quick, quality glasses. PA isn't my home state; I traveled here from Nebraska to spend time with my partner who lives here. We took a trip to Rehoboth Beach on a Friday and, being unfamiliar with the ocean, I went in with my glasses and lost them when a wave crashed into me. I have an especially strong prescription (-6.25 & -6.5), so not having vision correction for an extended time isn't a viable option for me. I called a few places on Saturday when we were home again, but they either had a two week turnaround time to make a new pair of glasses (not an option, as I'd be out of the state at that point) or didn't have lenses in my prescription in stock for a more quickly made pair. When I phoned ModernEyes, Emily answered my call and was immediately sympathetic, friendly, and very helpful. She was able to find lenses in my prescription, and when I went to ModernEyes to pick out a pair of frames to go with them, she was incredibly helpful in choosing styles that suited me and advising me on which pair would best suit my time constraints, budget, and personal style. (I feel like it's the first time my tastes have aligned so well with someone helping me pick out frames!) They were able to cut the lenses to fit the frames in house, and in about 30 minutes, my new glasses were ready. She helped me fit the frames comfortably to my face and assured me I could get them adjusted if they ended up feeling too tight or if the lenses were disorienting in any way. I can't adequately express my gratitude for her patience, warmth, and attentiveness. Something that I thought might derail my entire vacation ended up being resolved quicker than I could imagine. A huge huge thank you to Emily for being such a lovely presence and helper, and thank you to ModernEyes for having what I needed when I needed it! read more

What a great team of professionals! I highly recommend this small local business. Professional, pleasant, and knowledgeable. And their selection of products is great! Every person on their staff has exceptional customer service skills. Support local entrepreneurs who have experience and expertise! Thank you Moderneyes! read more

I loved modernize so much with the help of Barb and other employees that I changed my optician and optical purchasing. The selection of glasses is phenomenal. I especially was impressed by Barb thoroughness and quality advice. Make the most of your next purchase of glasses... go Modern Eyes. Thank you! read more

My first time here for an eye exam. Modern Eyes Optical staff goes above and beyond with customer service. Barb helped me to decide on 2 pair of new glasses since there were so many amazing choices. She was through and patient, offering great professional advice. I would definitely recommend Modern Eyes Optical to all my friends and family!! read more

All of the staff at Modern Eyes Optical are so friendly and helpful. They go above and beyond to help our son out with glasses and are so patient with him. Their customer service is extraordinary!!! I highly recommend them for glasses etc. read more

Barb was a miracle worker adjusting my bent glasses. Not only that, but at no charge! In the same visit, she and James helped my sister-in-law find the perfect frames. Thank you, JAMES and BARB!! read more

BRAVO Team ModernEyes! Thank you so very much for welcoming us to your establishment. From the knowledgeable receptionist, Kelly, to the wonderfully kind "frames and lenses professional" Barb, this team shined! They rolled out the welcome red carpet for us as customers and took special care with our elderly relative, helping to find just the right frames and lenses. Barb even filled out the insurance claim papers as an added help. Thank you again! Customer service is alive and well at ModernEyes Optical. read more

Moderneyes Optical - Loving their work definitely shines through the staff at Modern Eyes Optical. - Eyewear & Opticians Near Me - Lancaster, Pennsylvania

Fabulous selection and help in picking out frames! I even got a call back about the possibility of less expensive lenses and the options I had with my prescription. Both my husband and I have had amazing experiences here! read more

Great experience! The staff is super friendly and down to earth. They have more frames to choose from than any other place we have been. They are all great choices. They do not take insurance but the prices are the same as if they did. They offer great programs for kids, they offer discounts to schools employees if your school district participates. Really great for the community and highly recommend checking them out. They are really fun to work with and just a different vibe in there than most uptight eye offices. read more

I'm so glad I stopped in based on the reviews on YELP. I just came here to have my glasses adjusted - Barb didn't charge me, and won a new customer. My readers now fit me so well! I loved the energy and friendliness of the staff, and Barb is such a pro. I'm now scheduled to come for an eye exam and new glasses! Thank you for your help today, Barb! You have amazing customer relations skills! read more

I want to thank Modern Eyes Optical. I am from the west coast and was visiting Lancaster for a wedding in early November. I neglected to pack my left contact lenses and needed to try to get some spares to carry me through the busy weekend events. I contacted Modern Eyes and they graciously assisted me by working with my home optical shop, which faxed them my prescription. I was very impressed how kind they were and how quickly they allowed me to resume my weekend with family. Thank you! read more

This place is great! I originally we t in just to get frames and have my lense prescription faxed over but didnt really work out. So i scheduled a eye exam and they worked with me on that. Their exam was really through, and I found d out more about my eyes than any other doctor. The frames I got, their front cou ter person James helped me pick out are terrific and he was so helpful. Price for exam and frames are extremely affordable since I didnt have insurance coverage. I'm very happy with everything from the exam to picking out my frames. I will be going back even if my insurance isnt covered. read more

Moderneyes Optical - Eyewear & Opticians Near Me - Lancaster, Pennsylvania

I'm no stranger to getting glasses and optical experiences and I have to say this was the most awesome one ever. Staff was all nice, taking Covid precautions, and Jon was the greatest to work with, finding me cool yet fun and funky frames on my tight budget! He did a great job with putting my lenses from a broken pair of old frames into the new ones he helped me find (that were an odd shape btw). I will definitely be back for my future frames etc, and now my husband also wants to come here for his. Thanks again to all and especially to Jon for all of your help in a pinch! read more

I love this place and the staff! It is always fun going in and trying on the cool frames! I have a few pair from here and they are still good and I just got a new pair the other day can't ever go wrong here!! I even had a friend from cali ask me if she can get a pair like my new ones so yes stop in and check them out!! read more

Moderneyes Optical - Eyewear & Opticians Near Me - Lancaster, Pennsylvania

This rating is based on not having picked up the glasses yet. The exam was thorough, and everyone I came into contact with was nice. A very good experience o something I didn't want to do..lol read more

Customer service has been excellent every time I've been there. Thanks for helping me out today Ralph.

I normally take hours to pick out a pair of glasses and this day I was going for regular glasses AND sun glasses. I thought for sure I would be camping out overnight. The young man I worked with was FANTASTIC! With his help and advice we were done the whole process in about an hour! He took great attention to what I wanted and didn't hassle me when I didn't like frames he suggested, we just kept moving on until we found the right ones for me. He measured and re measured until he felt the fit would be right and when I picked them up he was just as exacting. The pricing of the frames, lenses, eye exam and my options was clear and reasonable. When I was given all the options for various lenses and coatings I could get for them, my salesman and I discussed them and until I chose what I needed. No pressure there either. I did not go with the most expensive and he did not try to push it. Finally, to top it off, money from the glasses I bought goes toward providing children in the community who can't afford glasses free ones! Perfect! read more

I had a wonderful experience. I was overwhelmed by the selection and they helped me narrow it down and chose frames they thought would look great on me. They made me feel great about myself! Not only that, but they gave me a discount because my mom works with a school that is signed up for a program that gives discounts to employees and their families. ALSO for every two pair of glasses someone from the district buys they donate a pair to a student who may not be able to afford it. Such a wonderful program to help others in need. The staff was incredibly kind to me, I felt like we were friends. I'll never go anywhere else to get glasses. Thanks you! read more

Awesome staff, and really unique selection of glasses to choose from! I get so many compliments on my glasses. 5/5 stars!

Modern eyes always has great frames. The only place to find amazing frames in Lancaster. However, the rating explains the experience. Went in with my mom to look at frames but the people working in there were breathing down her neck as soon as we walked in. We couldn't even look around on our own. They were grabbing glasses for her to try on left and right all of which were nothing she would like. Let the woman look around the store! It was so frustrating that she wasn't able to shop on her own. Women like to shop. If we need your help, we'll ask. Otherwise leave us alone. How annoying! We couldn't wait to leave. read more

My go to place for glasses! If you're looking for high end don't bother but for fun and reasonably priced this is a great place. Love everyone that works here! read more

Very disappointing. I had to wait 45 minutes after I arrived to be seen by the doctor. I had to wait 30 minutes when I had my follow up visit. My doctor was very engaging and thorough. My coupon stated my exam was $60 but I was charged $100. I was told this was because it was a contact lens exam. However there was no distinction on the coupon. Selection of glasses was also minimal. I'll never return. read more