The worst!! From Dr. switches (leaving mostly,) to difficulty with scheduling or getting an…read moreappointment to dealing with many people who hate their jobs, it all sucks. The care is remedial. The doctors work from like 9-2 M-Thur. It's ridiculous. Constantly pawned off onto a nurse practitioner. A minimum of 72 hours for a return phone call from a nurse. You could drop dead by then!!! The last Dr. called in an RX for an injection med without telling me. I refused it. That was the last straw. I googled my Dr. who left, found him and drive 40 minutes to see him. Now Heart(less) and Family can kick rocks! Shame on them for treating people like numbers!!! They have lost their humanity.

I have been having serious health problems and made an appointment with Dr Meghan Garland, she took…read moremy concerns seriously and advised me to see a cardiologist and neurologist because of the symptoms I've been having. The cardiologist Walldo Oral in the same office was great, he took me just as seriously and was prompt with professional advice and sent tests in. The nursing staff and staff behind the front desk were extremely friendly and polite. I highly recommend this office to anyone who needs a doctor that takes their patients concerns seriously and addresses them accordingly!

My husband did not receive such good care. He ended up with an infection and passed away because…read moreneither he or his staff listened. He is however very good on his computer.

Dr. Sanz gave me 40mg of Omeprazole twice a day and when I went to my gastroenterologist and told…read moreher, she was shocked. She told me that amount of Omeprazole is toxic to the body and she can't believe anyone would ever prescribe such an amount as that. His front staff are snobby, ridiculous, and racist. They were openly taking about it while patients were in the waiting around, very loudly should I add. Never again will I ever step foot in that building..

Came here for my anual check up / physical and from making the appointment to finding a Doctor…read moreCleveland Clinic has been great! I moved here about 2 years ago and let me tell you it is not easy to find a general doctor. Well was able to find here using my Insurance and it has been great Dr Judy De Silva is the best and her staff all great. From checking in (digitally in the front desk) to the waiting room (very clean) to the restrooms (clean) staff gets to know you. Going to the doctors is not a fun day but I can say Cleveland Clinics do an amazing job! Thank you!

My family physician is part of the Cleveland Clinic, and unfortunately, our experience on May…read more29-30, 2026, was one of the most frustrating and disappointing healthcare experiences we have ever encountered. On May 29, we visited Urgent Care at 8:00 AM after I secured an appointment at midnight. My husband was experiencing severe pain and was unable to defecate. Urgent Care provided a referral for a gastroenterologist, only for us to be informed that his insurance required a referral directly from his primary care physician. We then went to our doctor's office around 11:00 AM, hoping to get assistance without an appointment, given the circumstances. We were told it could take 24-48 hours to obtain either a referral or an appointment, despite my husband's worsening condition. Concerned about his pain, we proceeded to the Cleveland Clinic Emergency Room and arrived around 11:30 AM. A practitioner evaluated him and stated that his condition was beyond her expertise. He was placed in a room, and we were informed that he would need a CT scan. A staff member brought him two bottles of Omnipaque and told us it would take approximately two to three hours before the scan could be performed. After waiting more than three hours without any updates, I contacted the nursing staff around 3:00 PM to ask what was happening. We had not seen a physician, received any meaningful updates, or been checked on regarding the next steps in his care. We were then told that the CT scan would not take place until 4:00 PM. Had we been given accurate information from the beginning, we could have managed our expectations accordingly. Following the imaging, we were informed that something had been identified near his kidney. He was moved to a private room, and we were led to believe additional testing, including an MRI and further evaluation, would help determine the cause of his symptoms. However, despite the scans and extended stay, the primary issue that brought us to the hospital--his severe rectal pain and inability to pass stool--still did not appear to be adequately addressed. The only treatment he seemed to receive was the same pain medication injection. On May 30, my husband was informed that he would be seen by a neurologist, but no timeframe was provided. I stopped by the hospital around 8:00 AM before going to work and requested an update from the nurse. She stated that surgery might be needed, but no one seemed certain. Later, a staff member named Liz discussed discharge planning and asked whether my husband would need assistance at home. I explained that I would be available to care for him. When I returned after work at approximately 4:50 PM, there was still no clear plan of care. My husband had spent most of the day waiting and had not been provided food because of the anticipated neurological evaluation. While I understand testing sometimes requires dietary restrictions, the lack of communication and uncertainty throughout the day was extremely frustrating. After repeatedly asking for updates, we were eventually told that the physician had decided no further intervention was necessary. This was shocking, considering my husband remained in significant pain and the original rectal issue had not been resolved. In the end, we left the hospital in essentially the same condition as when we arrived. Upon discharge, several doctors provided their office contact information and encouraged my husband to follow up with them directly if he needed further assistance. After nearly two days of waiting, testing, and uncertainty, the only treatment he was sent home with was a cream and pain medication. Unfortunately, the pain medication created additional discomfort by making it difficult for him to urinate. Our primary care physician eventually reached out through the patient portal and offered an appointment. On Monday, June 1, 2026, we called to schedule and were initially given an appointment date of July 23, despite the ongoing pain and unresolved symptoms. I requested that we be notified if any cancellations became available. Thankfully, the following day we received a call offering an earlier appointment on June 11. While I appreciate that effort, it highlighted how difficult it can be for patients to obtain timely follow-up care when they are actively suffering. What was most upsetting was not simply the wait time but the lack of communication, consistency, and urgency regarding a patient who was clearly suffering. Some staff members demonstrated compassion, professionalism, and genuine care. Others appeared indifferent, as though patients were simply another task to get through during their shift. Additionally, the restroom facilities available to patients were not maintained to an acceptable standard of cleanliness, which only added to an already stressful experience. We paid a $300 copay and left feeling that compassion and patient-centered care were largely absent from this experience.

I strongly recommend... Dr. Kathryn Smith, she is a very…read moreintelligent, thoughtful, and kind Doctor. She is very thorough and inciteful. Thanks to her insistence, I went for a breast screening and discovered Stage 1 Breast Cancer. She was encouraging through the whole experience and stayed on top of all results. Thanks to her, I have a happy ending. Her nurse, Brittany, is just as caring.

DON'T SPEND YOUR TIME GOING HERE. I SHOULD HAVE BELIEVED THE REVIEWS THAT IS SAW PREVIOUSLY, WHERE…read moreALL THEY WANT IS YOUR MONEY. I first went here earlier this year after a motorcycle accident as I needed a GP, I met a lovely lady, Amy Payne (no longer there) who wrote my prescriptions and then called me with my blood work updates. Last ween (9/7) I went back and saw Ashley, who although nice, would not write my Thyroid medication except for 90 days. A medication I have been on since 2011. They took blood and she advised that she would call if the numbers were bad. So today (9/14) I call and I was told that I would have to pay yet another co pay to get my blood results. WHAT???????????? So if something is wrong with me, the follow up to find this out will cost me more money now. I HAVE NEVER SEEN A DOCTORS OFFICE WORK LIKE THIS AND I AM CERTAIN IT HAS NOTHING TO DO WITH COVID! They just want your money and they do not care about you as a patient. AVOID AT ALL COSTS

Stay away from This entity. First, the address you show is not the real one. Took me a while to…read morefind them at 477 NW Prima vista. They even don't have their suite number in their own web page. I should had know then that this is not a place to visit. After my first appointment a lab test was scheduled and I went accordingly to their office to get it done. I decided to leave due to the lack of professionalism. A week later I received a call from Dr. Dana Damerson and I had never been treated by a Dr. in such a rude manner for leaving his office. I tried to talk and explain the reason why I left the Office and he continue speaking over me making rude statements to the point that I advised that if I was not able to talk I will disconnect the call. He kept going therefore I did hung up the call. FYI I am a senior close to my 70yrs.

I had a wonderful visit with Dr. Miquel Gonzalez. He is my new pcp. I got in quickly and had…read moreliterally no wait to see him. The staff was on the ball! I had gone to an ENT for a problem I was having and unfortunately he did not help me with the issue. The meds he put me on were ineffective. He did not really describe to me what was wrong. Dr. Gonzalez knew what it was right away and put me on the right medication and it is fixing the problem. I am so grateful to him! He deserves 10 stars in my book. He was so quick to get my pre-op testing done for an upcoming operation. I was able to get in very quickly. He did my EKG that was required the same day. Now, that is great service! The woman who did my test was fabulous! I just moved to PSL from another city. Dr. Gonzalez has a lot of experience(21 years) and it shows. I am grateful that he immediately knew how to help me with this problem that I have had for 4 months. The staff is wonderful, kind and courteous. I enjoyed my visit. I really did! Thanks to you Dr. Gonzalez and to all of your staff for being so kind. C. Stevens

This office has worst staff I have ever experience. A total lack of professionalism. I was put on…read morehold twice, and the first time the young lady hung up the phone. Then upon calling back she was very rude telling me I had to reschedule, when I just got earlier appointment due to previous cancellation. Number one she was trying to talk over me, when I was trying to insure my medical records had been transferred over from my specialist. Then I proceeded to ask for Office Manager, when she stated that the Office Manager was not in. Then telling the me the customer that I was rude. I will be definately changing my primary care doctor due to this incident. It is a shame because Dr. De La Cruz is good doctor, but she will lose business due to the unprofessional front office staff.

Besides being more natural, she's just like every other doctor out there. All about the buck. Watch…read moreout for those fees and definitely don't reach out if you're a first time mom and have a question. Doesn't matter what time you email she'll change you after hours fee with very little feed back or concern for the child.

Dr Punger is the best, we love her and her staff. I feel that Dr Punger and staff really care about…read moremy family's health. I appreciate her thorough and personal touch. Thank you for being our family doctor.