Called to get an appointment for my husband in an urgent situation, was told that they could get…read morehim in. I had to arrange transportation, so they didn't make the appointment then when I called back just 30 minutes later I was informed that they didn't even know if the Dr. would see my husband, because it had been 2 years since he did his eye surgery.??? That would've been the thing for the staff to KNOW BEFORE they told me I could get the appointment! I got treated this way because my insurance coverage doesn't start until Jan. 12, 2012 as I switched providers during open season. I was rudely informed that I had to pay before even setting down in the waiting room. I knew I had to pay out of pocket before we left, but, come on. The way the woman spoke to me is like they don't care if you go blind as long as you pay the $200 before setting in their office. I'd give them ZERO stars if I could. Oh, and don't even think of asking for your medical records to go somewhere else. it could take 48 hours just for the Doctor to approve you taking them.

From the owner: State-Of-The-Art Multifocal Cataract & Refractive Surgery,…read morePlastic Surgery for Eye Lids, Glaucoma Surgery, Botox Treatments and Tearing & Dry Eye Treatment

Excellent eye care but the front desk continually submits prescriptions to the wrong pharmacy…read morelocation. I have corrected them on this my last three visits and still a prescription was sent to wrong pharmacy. Fortunately I was able to get the prescription transferred to my pharmacy and filled in time for when I had to start using it before my eye surgery!! Very frustrating.

I had a really strange experience here. I only booked here because it's one of the few places in…read morethe area that accepts Davis Vision and I'll be trying somewhere else next time. I wouldn't say the receptionist I checked in with was rude, but she wasn't friendly either - just kind of going through the motions. Waiting room area is nice and I only waited a few minutes. The tech that did the pre-testing was friendly and did as thorough a job as I've had done anywhere else. Then she had me go in the exam room. The chair was in very bad condition with peeling vinyl and flaking foam. And then I find out I won't actually be seeing a doctor in person, it will be a virtual visit where I speak to the doctor on a screen and the exam is done remotely. This was never disclosed to me before this point and I would not have made this appointment if I had known that. I'm already there so I went through with the exam. I was given a set of contacts to try and immediately knew they were not right. After much arguing and being told I was wrong, I finally got a different strength in the eye that was the worse of the two, but they still weren't even close to right. Instead of figuring it out right then, I was told I would need to wear them for a week to get used to them and then come back. Getting annoyed at this point, I left and called back the next day to book a follow up...of which they had no openings for another several weeks. So I went way too long in a contact prescription that was incorrect and giving me headaches daily. I finally get back for the follow up and wait for over an hour in the waiting room. When I was called back the tech did a quick check and determined in a matter of moments that yes, the contacts I was given were all wrong and I would need to do another virtual exam. So I re-did that whole process and got a prescription that was better but still not quite right. Fed up at this point, I took it and left. I glanced at glasses frames but they were insanely overpriced, and I ordered my contacts elsewhere as I was done giving this place any of my business. Had I not already exhausted my insurance benefit, I would have gone somewhere else for another exam. I noticed when I was in the waiting room that I was the youngest person there, by several decades. It is in my opinion that this place caters to elderly folk who have more issues and thus will spend more money there. From my own experience and what I observed, it seems as though they are perhaps most concerned with maximizing profit at the expense of a quality product.

Excellent experience with MVR and I gladly recommend this practice. Dr. Williams and Dr. Gale are…read morehighly competent and professional. I had two surgeries that were pain free and the recovery time for each was as predicted, short and easy. Plan extra time for appts as they have a very busy clientele, but it's worth the short wait.

Dr. Williams MD, Dr.Gaie MD and Dr. Yazdanyar, MD PhD, are top notch retnia specialist. I have had…read morea laser surgeries and macular hole surgery. I highly recommend them. Dr. Yazdanyar repaired my macula hole. It was a breeze surgery although the recovery requirement was difficult. The office wait time is something a bit long because they take emergencies eye problem immediately if they arise. I was in that position a few times and appreciate them saving my eyes.

Not one for anyone being near my eyes, but the staff at Griffiss Surgery Center in Rome were…read moreexcellent. Staff was friendly, answering my questions and going over (explaining) every step. I would highly recommend Dr. J. COSTELLO and the Griffiss Surgery Center. Dr. JOHN COSTELLO provided exceptional care for my cataract surgery.

I recently had cataract surgery in Rome, N.Y. Dr. Patrick Costello is my surgeon. The experience…read morewas very easy. I had to be at the surgery center by 6 AM, and I was home by 9:30 AM. Dr. Costello made me feel as comfortable as possible. The staff at both the Rome and New Hartford offices was professional and friendly. All procedures were well-explained in advance. The post-op. directions were written and easy to follow. I would highly recommend Dr. Costello, and I've heard nothing but positive comments about his brother, Dr. John Costello, as well.

Am going back for my one year follow up today. I just was loading my gps to get there. So my vision…read moreis perfect , better than sixty years ago when I first needed glasses. The doctor is also very pleasant and I wanted to go for the follow up just to thank them all. The surgery was not the least bothersome either and the pre-op and post op very efficient. I got the standard lens but the result left me with no more need of glasses except for the farthest details. I wear them only when sightseeing or long distance driving.

I recently had 1 cataract removed and next week they will remove the other one. I can't say enough…read moreabout what a great experience that was! dr dexter is awesome and ive never had better vision after the surgery. the staff were all wonderful and very attentive. although I was extremely nervous about the procedure, their reassurances (along with the "happy juice!) did much to help keep me calm. as it turned out, my only memory was of a very bright light they were using and nothing else. no pain!, I highly recommend Dr. Dexter!

I asked several times at my last visit in Potsdam if my bill was up to date and they told me I…read morestill owed like $37 or so which I paid and asked repeatedly if that was it. All times i asked, they said I was up to date. Shortly after I get a bill which I ignored and subsequently was nagged by someone from billing in Massena who was outraged by my refusal to pay $27 ish . .... a very minute amount in comparison I guess. I'd liked to think she was just having a bad day I guess.

update my review , quick appointment, only downfall is no sunglasses after eye treatmentread more

My mom is an established patient and I took her to her appt in August. I was impressed by Dr…read more Knox. Aall the equipment seems to be state of the art. My eye doctor doesnt have that stuff! Last year we had to order a duplicate set of glasses and it ws very easy to do over the phone. Staff were patient and cordial.

The customer service was OK, barely average. The frame selection was adequate. The eyeglasses…read morewere on the expensive side and I must tell you that despite ordering the most expensive of the progressive lenses, scratch resistant, glare resistant etc, these are by far the worst lenses I've ever owned. I've had them less than a year and can hardly see out of them because of the scratches! It's like they substiuted with the cheap plastic. lenses I've since gone to a different optomotrist and they remarked that it looked as if I'd used steel wool to clean them, which of course I hadn't. I've worn eyeglasses for decades and never have I experienced such awful lenses. I certainly won't return here.