1 STAR -- Extremely disappointing experience…read more
We reserved a brand-new Bronco convertible for 4 hours for $368.90 from Aldo's. Unfortunately, the experience was a complete disappointment and put a huge damper on our limited day on Block Island.
We arrived at the moped/ bike pick up and driven to the car lot by an employee who almost ran into pedestrians on the way there. When we arrived at the car lot, we were told the Bronco we reserved had not been returned, despite being due back two hours earlier. The employee helping us was kind and apologized, and we were offered a Jeep instead. Since we were only on the island from approximately 11:30-5:00, we reluctantly accepted it so we wouldn't lose even more time.
We were told, "There are a few lights on the dash, but don't worry about that." There were multiple warning lights, including tire pressure, traction control, ABS and check engine. Almost immediately after leaving, the Jeep stalled. It also had a cracked windshield, the windows didn't work, and the driver's seatbelt was extremely difficult to release. The Jeep stalled at least three more times during our rental.
We called Aldo's immediately and were told a golf cart would be available in about 30 minutes. Half way through our rental, they offered us the Bronco, but by then we had already lost valuable time and didn't want to spend even more of our day driving back and forth to exchange vehicles.
We asked to return the Jeep at the town location rather than drive another 15 minutes to the lot after a day of hell with this jeep. We were initially told no, but after asking if we could receive a partial refund due to the experience, we were eventually allowed to return it in town, with no mention of a partial refund. I also spoke to two employees, one which I believe is the manager, upon returning it and explained our struggles all day with the car, obtaining nothing more than an, "I'm sorry." We returned it 45 minutes early because we were done dealing with the vehicle.
We were told we'd be refunded the difference between the Bronco and Jeep. The Jeep was quoted at $225/hour, yet we were charged $313.30. I called the manager, who explained that the charge included a 17% rental/sales tax and a 3.99% credit card fee, bringing the rental portion to $275.42. So they charged me incorrectly, and would refund us the 93.48 However, I still do not understand how the final charge was calculated or why the refund did not clearly reflect the difference between the two rentals.
For comparison, the original Bronco charge of $368.90 included only $18.90 in tax, while the Jeep charge had $50.42 in additional charges.Upon writing this maybe they didn't apply the military discount that was applied to the bronco, to the Jeep? But if it was on my reservation I don't know how that could be. I would appreciate a clear, itemized explanation and appropriate refund.
Most importantly, a vehicle with this many warning lights that repeatedly stalls should not be rented to customers. Telling a customer not to worry about multiple safety and mechanical warning lights is unacceptable.
The initial employee was kind, but the vehicle condition, lack of communication, lost time and confusing charges made this an extremely frustrating experience.
I cannot recommend Aldo's and would strongly suggest renting elsewhere.