We are so grateful to Dr. Robby and the entire team. My dog has been coming here for over 10 years,…read moreand he recently developed a cyst on his leg that kept growing. Due to his age we weren't sure what to do at first, but after weighing our options and talking it through with Dr. Robby, we decided to move forward with surgery. Everything went smoothly, and our baby healed even quicker than expected. If you're on the fence about bringing your pet here, don't think twice. Dr. Robby is the best, the staff is amazing, and the prices are great.

A Living Nightmare…read more Do not trust this hospital with your pet's life. I am completely shocked by their high rating; my experience here has been an absolute nightmare. Their clinical incompetence and neglect cost my 9yo cat, Miley, precious time that she will never get back. Do not let the high ratings fool you. This clinic is ok for routine checkups and selling cleanings, but they completely lack the clinical competence to handle actual medical issues. They did absolutely no due diligence to investigate my cat's declining condition based on her clear, ongoing symptoms. 1. Misleading Post-Op Guidance & inconsistent medical records Miley was brought in on 5/15 for drooling and underwent dental surgery for tooth resorption on 5/19. Post-surgery, Dr. Lam briefly reviewed X-rays and told me that everything went well. After my request, Dr. Robby spent his time reviewing Miley's blood work and urinalysis, and said she could resume normal activities after three days. After this day, I've never seen Dr. Robby again. The Discrepancy in the Records: I was never told she needed a 10-14 day recheck, nor was I given clear signs of what symptoms to escalate. Yet, when I requested her medical records on 6/15, the clinic had documented that they told me to return for a 10-14 day recheck. This is a deeply concerning inaccuracy in the records and appears to protect the clinic rather than accurately reflect what I was told. 2. Dismissing Ongoing Signs of Decline Miley never returned to normal. She continued to drool, stopped eating well, and was visibly losing weight. I contacted the clinic multiple times (5/20, 5/27, and 6/10), and my concerns were minimized. I was casually reassured that her symptoms were "normal." On 6/10, I sent a video of her physically twisting her jaw while trying to eat. Only then did they tell me to bring her in. 3. Serious Lack of Clinical Judgment At the recheck on 6/11, they took Miley to the back, removed a suture, and confidently claimed this would bring "immediate relief." Because of this medical advice, I held off on pain medication so I could see if she was improving. This visit was a catastrophic failure in patient care: Medically impossible Weight: The medical record listed her weight as 10.6 lbs, the exact same weight as her surgery date weeks prior. Miley was visibly skeletal and much thinner; I do not believe they actually weighed her at all. Zero Diagnostic Thinking: Despite her obvious lethargy, severe weight loss, dehydration risk, and jaw twisting, the vet offered zero deeper discussion, no appetite stimulants, no anti-nausea medication, and no basic skull/jaw X-rays (which do not require anesthesia). 4. Within 36 hours of being sent home with vague reassurances, Miley completely declined: she was dehydrated, barely responsive, and her eyes were unfocused. It was then that I felt a large mass under her chin, which they might have completely missed just a day prior. I rushed her to an ER. ER took her seriously instantly. Within 1 day, they performed bloodwork, an oral exam, and skull/jaw/body X-rays. They immediately put cancer on the table. Miley has now been diagnosed with aggressive, terminal oral cancer. To make matters worse, when I formally reached out via email after the ER visit to demand an explanation, they replied claiming they had "reviewed the records carefully", yet they repeatedly misused Miley's gender throughout the email. This final, careless oversight further discredits everything they claim to do. They fail catastrophically at basic diagnostics, patient care, and attention to detail. The Bottom Line: If they had practiced basic diagnostic investigation instead of dismissing my instincts and minimizing her symptoms, we could have intercepted this weeks earlier to provide timely palliative care. Instead, their pattern of poor communication, lack of urgency, questionable record-keeping, and cold clinical judgment cost us the only thing we had left: quality time. Choosing St. Francis was the worst decision and biggest nightmare of my life.

Been here before for my Doberman ear crop. This time around my 11 year old wiener dog needed…read moredental work. Banfield quoted us $1900 (that was just an estimate) and were telling us that one k9 tooth was a serious dental work that was needed to be done by a specialist etc. I called plums and they gave me a guesstimated ball park $$ and the cost at the end actually was less than original. Thank goodness!! Saved about $1200!!! They didn't flinch Apr give a long speech about the troubled k9 tooth. They got the job done, took care of my little sausage and we headed home with no issues. I would like to make a comment about the girl on the phone and the front desk ladies, except for one older lady, they were very nice and informative when giving me the quote and explaining he procedure. The one rude older lady could be nicer to make a nervous pet owner a little more comfortable. Overall highly reco. They don't take appointments so get there as soon as they open. In the past they had people waiting for a long time to be seen by a Dr.

**PLEASE READ THIS IF YOU TRULY CARE ABOUT YOUR PET**…read more I'm honestly still shaken writing this. I took my dog to Colima Animal Hospital for what should have been a simple, routine vaccine visit. Instead, it turned into a nightmare. A front desk receptionist ("Terry"), who has been consistently rude, dismissive, and unpleasant every single time I've visited, was the one who administered my dog's injections. I've seen another reviewer mention her attitude too, so this clearly isn't an isolated experience. It's honestly shocking that someone like this is not only the first point of contact, but also handling medical procedures. Within hours, my dog was shaking, lethargic, and struggling to walk. Over the next few days, he got worse--limping, in pain, and clearly suffering. I brought him back multiple times looking for answers, but was dismissed and given incorrect explanations. What's truly unacceptable is that it took two separate visits with two different doctors, and still no one caught what was actually wrong. I ended up reviewing the medical notes myself and found that a vaccine labeled "ORAL" had been documented. When I asked the doctor what would happen if an oral vaccine was injected, she told me she didn't know and suggested I call the manufacturer. I was completely stunned. It took me pointing out the "ORAL" label in their own records for them to finally realize something was seriously wrong. By then, my dog had developed a severe abscess and needed emergency surgery. I literally broke down in tears when I was told this--and instead of reassurance or accountability, I was told "don't cry, it's not serious." That moment alone says everything about the level of care and compassion here. I really wonder, if any of these doctors working here actually care or like dogs/cats, because they don't act like it at all. Watching your dog go through that kind of pain, knowing it could have been prevented is something I wouldn't wish on anyone. The fact that it took multiple visits, multiple doctors, and me figuring it out myself, and still no real accountability or apology made it even worse. Yes, they refunded some costs. That doesn't undo the suffering my dog went through, or the stress and fear I experienced. At the end of the day, you really start to question--if they can't even get a simple vaccine right, is it worth trusting them with your pet's care? My dog is okay now, but this experience completely shattered my trust. Please ask questions, double-check everything, do your own research or investigate if you have to, and advocate for your pets, because situations like this should NEVER happen!

Today was my 1st visit with my mini bernedoodle baby Porkchop for her spay and also to repair an…read moreumbilical hernia. Porkchop is my whole world and I'm so glad I brought her here where everyone understands how important she is to me and treats her like so. The entire process was remarkably smooth from booking the appointment to the actual procedure and pickup. They texted and called often with status updates. I was helped by Amber who was so friendly and gentle with Porkchop. Porkchop is such a Velcro cry baby that Amber kept her in the front with her away from the other babies for Porkchop to be calmer and feel more comfortable. Amber and the nurses let me hold Porkchop on my lap and came to me for things because they knew she was in pain. They knelt or sat down beside me and answered all of my questions with patience. It is in these little details that show their care and have superseded my expectations. Thank you, Dr. Jas, Amber, and team for easing my fears and taking such good care of my precious Porkchop! We will be back very soon!

Recently became a pup owner and wanted to find our home vet for vaccines. I came across this vet…read moreand after our first visit I knew this vet was the one. The ladies at the front desk always so informative, welcoming, and very kind and friendly in person and over the phone. The assistant techs/nurses are so gentle and nurturing with every fur baby that I have seen, including our own pup. The Dr. is super informative, super patient, very kind, and overall he keeps it very real and does not add on any extra unnecessary fees. He genuinely cares for the well being of all his patients and it definitely shows. This vet is very clean, and very welcoming. I would highly recommend this place to any animal owner. You will not be disappointed. Thank you SoCal pet vets!!!

Been coming to this spot since we added a new member to the family Koda, they saved his life when…read morehe got parvo as a pup spending the weekend there. Today he's 10 in doggie years he gets cranky when we visit now he hates vaccines, but we are so thankful for their professionalism and passion they have to provide for our furry friends. The entire team is incredibly compassionate and genuinely cares about the well-being of both the pets and their owners. In the reception they have a computer were you can check in they also do walk ins. They have all types of medication your pet needs and supplements. They also offer flexible payment plan through care credit if you qualify, and their facility has free wifi for guests. Also they have a free coffee station as a gesture so everyone gets taking care off, the got you covered and well taken care of trust.

Dr. Adler & Staff, Sammi, Millie, Marley, Kye, Karla, Yesenia, Brian & Liset are AMAZING. They…read moregive me and my babies the VIP treatment. Thank you always for all my visits, calls and accommodations. Linda Badu

We have brought all of our for babies to Pet Doctors of Industry for many years…read more The team is excellent kind thoughtful and efficient If you're looking for a great very team do go to Pet Doctors of Industry

Super Friendly Staff and clean office. Thank you Dr for…read morehelping our girl Tiny today. everyone's always so helpful

The ladies here at Arc Animal Hospital are amazing! They are sweet, kind, helpful, professional,…read moreand extremely loving towards you and your pet. When our Poncho passed recently, they helped make a very difficult experience much less painful, and sad. My children and I are forever grateful to you all. Thank you so very much.

Was recommended this place from a trusted friend. We were in…read morethe market for a new cat vet after our old specialty cat only vet closed down. Happy to see that Arc provides exceptional care to cats. The experience here is efficient and cost effective. Would recommmend for all your cat needs.

La Habra animal Hospital has helped us with many sensitive pet issues. They always provide…read moreexceptional service! I'm very grateful to the whole staff! They've helped us with our cat and elderly dog and younger dogs with such care and attention!

First time customer here after searching online for days. They were able to offer me a spay surgery…read moreappointment the very next day. Dr. Harrick gave a thorough explanation before the surgery, including the medications used for sedation, how the procedure would be performed, and he carefully examined my cat beforehand. The incision is closed with surgical glue and no need for extra post surgical treatment. The veterinary assistants were patient, and the front desk staff were very helpful. They also answered the phone promptly to provide surgery updates. The surgery went smoothly, and my cat had a speedy recovery.

Dr Joey is the most compassionate and competent Vets Slinky has ever visited!…read more They have all of the technology on site to do blood work immediately and diagnose your pet, and when time is critical, this can save your little family members life!

Our sweet boy Rocky! Thank you Pacific Paws And special thank you to Dr. Joey Cowan and Dawn and…read moreall the staff for making our baby's surgery a success. He had a mass on his leg, and they took him in and were very thorough and completed a comprehensive treatment. We are extremely thankful for this hospital. I can't think of any other time that we have received such welcoming and caring support. Thank you all -Jillian and Eddie

Everything went well. The staff is wonderful. They explain everything to you in detail and if you…read moredon't understand, they will explain it to you. I do recommend this place. I came here for immunizations for my dog.

Staff is always very friendly and caring. We have been coming here ever since my dogs were just…read morepuppies. Very grateful that they have always treated my dog with such care and kindness!

I had to unfortunately euthanize my dog that I've had for 8 years due to him biting someone in our…read morefamily. It was a very difficult situation as we've viewed Spike as family, but sometimes the behavior becomes unpredictable with age. We really wanted to do this humanely and it was a very uncomfortable situation for us as owners but this hospital made the experience as comfortable and supportive as they could for us and Spike. They have a separate room that was very clean and felt safe, they let us spend as much time as we needed which ended up being a few hours and they were completely okay with letting us say our goodbyes. The procedure was difficult but he went as painless as possible and with me there till his last breath. They even gave me 2 keepsakes of his fur because we couldn't afford the ashes. I must thank you to the team here for the love,care and support we received yesterday. It meant a lot to us. We will forever be grateful We love and miss you Spike

I love the doctors here they are compassionate and caring- I have never had a bad experience with…read moreany of the doctors or techs - 5 star for them however the staff is rude and disengaged as if they have a stick up their a$$. Both in person and on the phone- I called to verify if I received the correct medicine the the person seemed annoyed that I called- I was late for my appointment and was trying to explain and the receptionist had no response - I have been coming here since before the remodel and always received good service from everyone - however the support staff is rude and angry so if you can get beyond them everything else will be okay... I'm sure my next visit will be a problem after writing this ... since I will have to deal with them for an appointment - not sure if they have an online way - if so I will do that- AI would be good in this situation .