Drew was super helpful with my return and dude was a total vibe! Store has great inventory and…read moreseems to have gotten a lot better over the years

I have purchased several guitars from the Fairview Heights location over the years. I have been…read morealways greeted and helped upon entry and have not complaint's on the service. Alex is my go to associate. He seems to know his guitars and is a great listener. You should know I was merchandise, operational and customer service director of 92 Macy's shoe departments for 37 years and know quality service. Guitar Center is lucky! A note on the manager. I have observed his customer service skills and expect you have as well. As we in the business understand customer service is related to sales and not the opposite.

Amazing vintage gear shop. This is the place to go to find a piece of rock n roll history.read more

Incredible, eclectic, charming collection of guitars and assorted paraphernalia. An absolute gem…read moreof a spot.

I visited Driftwood Music in Saint Charles because I needed work done on my Ukulele. It advertises…read moreitself as a business that has expert repair and restoration services. When I've visited, the staff has always been pleasant and have seemed to understand the concept of Service. I would have been happy to give them a Five Star rating, if it weren't for poor communication. When I dropped my instrument off, the tech told me it would be about a week. I was informed after a couple of days, that they were going to order an additional Tuner set because the one I provided wouldn't fit exactly (I was informed that they would have had to drill new holes in the head, which I didn't really want). The length of time to receive the new part was crazy, until I sent a note and learned the Tuners were miraculously there. Then, when they went to install the new Tuners, they found they had ordered the wrong size and would still need to drill holes in the head-- like the problem that started it all. I was finally able to pick the Ukulele up after 3.5 weeks. Upon review of the work they did, it seems they did a great job. I'm happy with their work! But, as, I mentioned, I didn't give 5 stars because of poor communication.

Requested a complete overhaul of my Gibson 5-string banjo, new parts, strings, etc. Pete did an…read moreexceptional job for a fair price. Good people, very skilled luthiers.

I have seen a lot of negative reviews about Eddie's, but I will say that this was one of the best…read moreexperiences I've ever had when returning merchandise. I ordered a new guitar, but when I received it, it had a bent, selector switch, and a scratch on the back and the tone knob was floating around in the case. I immediately reached out to Griffin and he told me that I would get a full refund. I had read stories about people not getting refunds and so I was a bit nervous. But he followed me every step of the way and his communication was second to none. He would even respond to my emails when he was not at work. Long story short, I returned the guitar and got a full refund with no questions asked. And on top of that, he sent me two Eddie's T-shirts, two sets of strings, and a tuner. You don't come across guys like Griffin very often. He was top-notch and the next time I'm looking for that special guitar. I will certainly reach out to him and give them the business. Thank you Griffin for everything you did for me and how you constantly stayed in contact and made sure that everything went through to the final end you are top-notch!!

Great service and great atmosphere! I will not be shopping or purchasing guitars from any other…read moreplace. Thanks Donny! #lifetimecustomer

Found this gem on Facebook. The Blue Grass Shack has started their workshops again. Today I learned…read morehow to play the ukulele. It was a beginner course. They have all kinds of string instruments to purchase. They offer lessons and even host jam sessions. What a fun store. Great people who run the shop. Go check it out

Great Store, I drive from South Saint Louis to do my business there as it is the Best in the entire…read morearea. If they don't have something, they can find it and for the most part can beat online prices.

I came in just looking and found myself purchasing. Joe seemed very knowledgeable and together we…read morechatted for a few minute. He then showed me a specially great looking acoustic he had and well the rest is history. Explaining the history of a model seems to be gravitating. Thanks Joe,

I have to say, I went here today for the first time in a while. maybe like 2 years & I remember why…read moreI stopped going now. From the moment I step in people are trying to sell me something, I just wanna browse and look around and explore my options but when someone sits there and watches me like a hawk it's really not an enjoyable experience to find an instrument

I love it it is so delicious I love this music store I try to go every weekend if I can I love itread more