Eli and his team did a remarkable job when we had a line on our dishwasher burst and flood our…read morekitchen. He came over to inspect everything before writing out a plan to solve our issues. He was prompt, professional, and reasonable. We ended up needing to work with our insurance company, and Eli took the lead on that as well. It was a relief to have a company like Independent Restoration Services that worked effeciently and made sure to communicate throughout the process. Thank you Eli and team! We sure do appreciate your help!

Doug Eubank, owner of the business was a great individual and a thorough professional. When he…read morerealized that he was not the perfect fit for my problem resolution, he made some recommendations, which were of great help. I wouldn't hesitate to contact him on any future issue which is more pertinent to their expertise

Quality 100% service, very good customer service and they answered all my doubts. Excellent quality…read moreof service.

Never contacted me. They were on the list yelp sent they should have responded with a simple text…read more Chris P. Yelp does not give your phone number out or mine for privacy reasons. You have to communicate thru yelp for me to give you my email or phone number. You might be out of my area but yelp sent. Me your company name saying y'all will be in contact. Today they asked how did. My experience went with Metro Builders.

After a house fire, Frsteam, part of Crescent Restoration, was the company that came to my home and…read moregathered my clothes, textile fabrics, rugs, etc. They took them to their warehouse and cleaned and stored them until my home was restored and I moved back in. The season's changed during this time and they were kind enough to let me come and select things from their storage that I needed for winter. Each person that I spoke to was kind and patient. You could tell that they treat each client as if they are the only one they are helping. While I hope I never have a need for them again, I would highly recommend them for any restoration project. The condition that my things were returned in, was excellent!

From the owner: FRSTeam Memphis by Crescent Restoration specializes in the restoration of Electronics, Furniture,…read moreFabrics, and Contents from fire, water, storm, and construction debris damage.

I DO NOT recommend this business. I had a pipe burst under my house. It ruined my hardwood…read morefloors. I contacted my insurance company and signed a contract with Midsouth Restoration in February 2026. I was moved in to an airbnb 3/16/26. It has been 2 months (9 weeks) and I am still waiting for the project to begin. Midsouth Restoration came and tore my floors out of my kitchen and dining room in one day, and I have not seen them in 2 months. I have emailed Michael Harrison 6 times (4/13, 4/23, 4/30, 5/11, 5/15, and 5/18) I received a response from him on May 11th saying that he would have a start date and a completion date within a day or so. I am still waiting. I am beyond frustrated with this company.

After two weeks into our kitchen update, our dishwasher leaked causing the update to turn into an…read moreinsurance-involved renovation. Of course, the situation was very stressful for us especially given it was our first time in our first home. Despite all this, MSRS was so quick to get everything in order. After just three months, we have a kitchen that I never would've thought we'd have the means to envision! Quality work and quality people!

Servpro was excellent. My wife and I went away for the weekend and came home to a flooded house…read more The toilet on the second floor broke and flowed openly for 2 days straight. Our insurance sent Servpro out to dry the house. David and Alex were incredibly polite and understanding. David went out of his way to make sure that we fully understood what they intended to do, what it would look like, and what the results would be. He made sure to answer all of our questions fully. He was also very accommodating of our schedule and requests. These guys usually talk to people on bad days and they're very understanding of that situation. I cannot stress enough how polite, understanding, and accommodating they were. Thanks guys!

Don't do it! You will not get all your stuff back and have…read moreto sign that you did. It is impossible to know if all your items were returned to you. They push you to sigh that all your things have been returned. Weeks later I missed a diamond ring that was my grandmothers. Someone really liked my antiques because they are gone too. You need to take pictures of everything you can if you use anyone in this business. Just terrible!

We were promised follow-up on vents they said they couldn't reach; never got it. Do your research…read moreon this company, like we should have; it has an interesting history.

Nice people but didn't show twice. First time they actually called to reschedule, 2nd time (1st…read moreappt on a Monday) didn't show. I called at 1245 and told them don't bother.