I had my very first cleaning with Molly Maid, and I came home to a half-cleaned house. Some rooms looked like they were never even entered -- the window sills still had dirt, fans had thick dust, my daughter's room wasn't vacuumed, mirrors were dirty, furniture wasn't wiped down, and the shower tiles still had residue. The guest/office room bed wasn't made, and that space clearly hadn't been touched. Because this was the initial clean, I was charged double, which I was fine with if the job was done correctly -- but it wasn't. When I called to share my disappointment, I was told the cleaner had quit that day and that they'd redo the cleaning. I appreciated the effort, but after the second visit, the same issues remained -- the fans still weren't touched, and there was still shampoo residue in the shower. When I followed up, the operations manager told me my house is "already clean," so I wouldn't notice much difference unless I paid for a deep cleaning. I was also asked to be home next time to point out what I wanted done -- but that defeats the purpose of hiring a cleaning service. I asked to cancel and requested a partial refund since the job was incomplete, but it's been over three days and no one has reached out, even after waiting a week for a manager to contact me. Overall, very disappointing experience -- I ended up cleaning the house myself after paying for a professional service. Poor communication, poor quality, and not worth the money. read more

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The ladies that came clean did a terrible job. They did not do a deep move clean, and they left the job incomplete. My son and his wife deserve a refund. They were so disappointed. I do NOT recommend this company at all! This is just a few examples. read more

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We had a "move out" clean done yesterday. The job they did was just okay. They didn't clean the baseboards like they said they would, not inside drawers as they said they would, and there were a couple of areas that didn't look like they'd been cleaned at all. I called and was told they could come out again and clean them but I had already gone ahead and cleaned them myself. I asked for a total cost and asked if the price could be reduced, but I was told that payment from my account had already been processed. This was surprising because i was told yesterday that I would be notified of the total cost before payment was processed. I wasn't! ...and $750 is overpriced. The photos below were taken after Molly Maid had cleaned! read more

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The cleaners parked in front of the garage rented by my neighbor, blocking the neighbor, even though there were plenty of parking spaces all over. So molly maid had to go out and move their van, while charging me for cleaning, even though they were moving their van and not cleaning. Right after they started, Molly Maid employee Jennifer began to make very long PERSONAL phone call, and then she left my apartment from 9:04 am, she only came back at 9:12 am after I called Molly Maid to complain, all this time charging me $120 per hour while Jennifer did very little / no cleaning. They definitely dragged it out to 1.5 hours, because I capped it at 1.5 hours, the cleaners before them (not last time, but the time before that) were able to finish just a little over 1 hour. Same apartment, also 2 cleaners like this time. read more

I would definitely recommend Molly Maid to my friends. The team they sent led by Ms Maria, are not only nice ladies, but we're very efficient. They turned my house which was very dirty due to move out condition into a very clean house. Thank you for turning our rented home into a move-in ready home. I can't thank you enough. They cleaned floors, cabinets, drawers, baseboards, etc, etc. I am very pleased. Also, Molly Maid is affordable and worth every penny. Everyone provided outstanding customer service. Whitney, especially was very nice and peasant to talk to with scheduling, payments, etc. Thank you again for a very pleasant experience. read more

I've sent in a service request to them 3 times (on their website) ,but no one has called me yet...that's not good.

Fast, efficient, trustworthy and extremely nice people! I would recommend them highly!!

Did excellent through job. They were quick & trustworthy & gave me money they found under my son's bed. I received your name from our next door neighbor. They should get credit for the recommendation. read more