Saying they do the bare minimum is an over statement. Honestly shopped at REIs in Texas, Colorado,…read moreMaryland, Virginia, and was super excited for the one in Delaware. What a disappointment. Sure, they have the standard selection, albeit a little more limited than the other locations. Sure, the staff greets you and is friendly enough to ask if you need help. Sure, the prices are identical to every REI which is no sales and sucky last chance selections. What really matters is beyond this surface level obvious requirements is just how uneducated and unskilled the staff is. I have been to this location 6 times and not once did I leave in a timely manner because of some hassle. They speak without thinking and say some nonsense about how the Co-op works. News flash if you have the membership, the policies are written pretty clearly online so I know when you're speaking nonsense. The new people there don't even bother to ask so done who has been there a while to answer a question they don't know. Whoever is training the personnel needs to get removed and the whole staff needs to be remediated to know what customer service actually is and stop hassling customers and telling them half truths or making it so difficult to return something that you bought 2 weeks ago with receipts and all.... The tax free isn't worth it, go to another REI.

Yesterday was my first time in REI. I had a list of clothing items I needed before I entered the…read morestore. Taylor, a friendly and well organized REI employee, found everything that I needed. I found a three pair of very comfortable yoga pants that I am going to wear while walking and biking (not on my original list). Now, I get rid of wearing my son's high school sweats that were much too big for me.

Today was my first day in this store, and I had a pleasant experience…read more At first, service felt a little slow in the shoe department, but once I approached the clerk, he was helpful, responsive, and efficient. He gave me several suggestions without being cloying and up in my mustard. I purchased a pair of Adirondacks II (Ugg), which are big on comfort, but not exactly dishing out massive amounts of sex appeal, but it was love at first slide the moment I donned the right boot. I hope that these boots live up to their promise: waterproof comfort. If they fall short of this expectation, however, Trail Creek offers a 14-day full refund and up to 30-days for in-store credit; it's a very reasonable return policy. In short, the service was great, the selection was great, and the environment was great. I will definitely return to buy a quality parka sometime in the near future.

A good supplier of hiking/camping clothing in Glen Mills. Not too much outdoors gear tho'.read more

The owner of this establishment does NOT know how to talk to people. He is rude , obnoxious, and Id…read morewatch your receipts. I've dealt with this place for years, since I was in my 30s I'm 64 now. This guy messed my whole day up because I asked him to confirm the cost of an item he was ringing up.

Cheated at H+H Outdoors I bought a pair of boots and pants…read morefor work as an Emergency Medical Technician. The boots hurt my feet and the pants were too large. I returned the items and asked for a refund. The owner refused and said that I was lying and and that I never returned the shoes and pants. The owner is not to be trusted. I will never buy anything from H&H again and I suggest you check Walmart for lower prices of similar merchandise. The $100+ shoes at H&H were $40 at Walmart. Dan S.

Great selection and an excellent staff that is friendly and helpful. Glad you are in Baltimore!read more

I had this place saved in my Yelp list of places to visit and now I'm annoyed w myself for not…read morevisiting sooner. This is a combination Patagonia outlet and regular shop that also holds sample sales and local events like lectures and yoga classes. There is metered street parking available right by the entrance or you can try to find free street parking a block over and walk. This is apparently the largest Patagonia store on the East Coast and they even have their own Baltimore patch! They have sales on top of their outlet prices as well but just keep an eye on what they serial is actually on sale such as fleeces instead of the entire store being on additional sale. I came by for a yoga class on a Sunday morning (bring your own mat!). This was hosted by Andrea and attendance was about 15 people and was a very pleasant peaceful start to the morning! I wish I had known about the community yoga before as I would have been coming for ages.

If you buy a pair of shoes/boots make sure they fit PERFECTLY, because once you leave the store,…read morethey won't exchange or refund your money unless the problem you're having with the shoe is a mfg. issue. I spent $145 on Oboz shoes. The shoes felt fine in the store but after wearing them for a week I was having too much rubbing/friction below my ankle bone. I brought them back to the store hoping to exchange them for another model but all they did was stretch the shoe, which made no difference , and sent me on my way. I contacted Oboz but since I purchased the shoes at a retail store they or unable to help. They suggested going back to Trail House.

I bought a pair of Keen hiking shoes from the Trail House and within a year both shoes tore at the…read moreinsoles. The Trail House refused to replace or provide a partial refund for the shoes. I do not believe that a $200 pair of shoes used lightly to moderately should begin falling apart within one year, but apparently The Trail House believes this is perfectly fine.

I want to take a moment to recognize John for his outstanding customer service today. John went the…read moreextra mile by sharpening my favorite Benchmade pocket knife and removed some rust from the blade. I also purchased a Benchmade 940 Osborne for my wife's birthday and received 15% off, which is cheaper than Amazon and many other retailers. Over the years, I've bought several Benchmade knives from this store, and I also want to give a shoutout to Eric--he's fantastic as well. Really friendly staff they have here. I truly appreciate this store and make it a point to support small businesses whenever I can. They really excel in customer service and genuinely care for their customers. In a time when such attentiveness is hard to find, it's a breath of fresh air to shop at small stores that prioritize their clientele.

This outdoors store is jam packed with pretty much anything and everything you'd need! Very busy…read moreinside and had a community feel. The staff are super helpful and you will not be standing around waiting to ask for a different shoe size. Dogs are welcome and they have a resident retriever named Lacey. Highly recommend stopping here if you're in need of anything outdoors/hiking/camping/sports.

I came in for a winter coat. They had the styles, color, and size I wanted. Best of all, I saved a…read moresignificant amount because of a super sale. The service was impeccable. The best I have had in a while. The salesperson lint rolled the coat because fur from the hood of other coats was all over it. He also checked the prices for me and informed me about the sales prices. He was very helpful in helping me decide which cost would suit my needs. He explained that all Northface coats and jackets had a lifetime warranty and even items that are Northface, but purchased from another store, could be brought into the store for a warranty claim. At checkout, he offered my 10% off for signing up for emails and the like. Based on the service, selection, quality, and value (especially when sales promotions are on), I am a loyal customer. On my 4th Northface coat and my son is in his 6th since he was a child (now in college) and all of them look and function as good as new. Five stars.

We recently purchased some large rolling luggage via The North face website. That was an experience…read morein and of itself which probably requires our review. It was kind of painful and took several days to finally get the purchase approved. In any event, the luggage was shipped in a timely fashion and arrived unscathed. Unfortunately, it wasn't exactly what we wanted and some of the features weren't visible via the website so we decided to return it. Since this would have been a fairly large shipment, we checked to see if we could return it to a North face store. The customer sales representative for North face said that we could return it to a North face store but not an outlet that just sells North face items. So, today we made the 2 and 1/2 hour round trip to Annapolis to return the luggage. After parking and schlepping the luggage about a quarter-mile through the mall we found the North face store. The customer service rep at the store then told us we couldn't return it to the store because of an online discount. That didn't make much logical sense since in effect we had paid less than the luggage was worth but we're only asking to be reimbursed for what we had paid. Fortunately, the more senior representative at the store told us that he would ship the luggage back to North face at no cost to us. We just wouldn't be reimbursed until the luggage was received at the warehouse. Not optimum, but certainly better than lugging the shipment back to our house and having to package it ourself. All in all the experience was somewhat frustrating And certainly a waste of a few hours of my life that I will never get back.

When visiting family from way out if town I needed to make a last-minute purchase of toe warmers to…read moreuse at an outdoor event. I called a half dozen sporting stores with no luck but then reached a helpful rep here who checked for me, getting a thumbs-up. Raced to make it before closing and arrived just after they locked their doors. But they opened up without any pressure and with a smile, then processed the small purchase with as much upbeat, good service at the end if a long day as if I was buying some high-end gear. It made me WANT to buy more. I checked out the shop quickly and they've stocked an amazingly wide variety and quality of stuff in what initially seemed a small space -- mainly noticed the excellent bike gear and a surprisingly good selection of cold-weather items fir tgat warmer zone. Carefully chosen to meet the needs for all levels of sports. Prices were very competitive with shops we frequent in NJ, NY, and ME. I wish they were in our state!

This place has incredible deals on hiking, climbing, and all kinds of outdoor gear! Friendly…read moreworkers. We will definitely be back!

I always thought north face had a warranty against defects, take my shorts in, was told the must be…read moreSO OLD that's why they aren't coming up. I bought them here, says north face on them. I was offered $10 or a not available because no like times 30% off a new purchase. Wait wait! If I bought something before, and you didn't take care of me after, WHY would I buy another item(s) that could have a issue and repeat the same sequence??Nope, plenty of other businesses that will stand behind their products and warranty. Will NOT be buying from this location again, taking my issue to corporate since all they wana do is take money and have POOR customer service.

I'm a big North Face fan and always will visit a store when I am afforded the ability to do so…read more Even if it is to just browse. That is basically what I did here. Really wasn't in the need to buy anything, but it doesn't hurt to look. Basic setup that you would find in any of their other outlet stores. Large space that is filled to the brim with their shirts, sweatshirts, hoodies, jackets, etc. I always love their hoodies so I spent a good portion of my time browsing that section. Did I need to? No, but I did anyway. Staff were pleasant and made sure I was taken care of. They also made me aware of the sales they were having and that if I needed anything to just ask.