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    Mom & Dad Pantry

    3.0 (3 reviews)

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    Walgreens

    Walgreens

    2.1
    (20 reviews)
    3.2 mi
    $$

    Incompetence, Zero Compassion, and a Complete Lack of Professionalism…read more I requested my prescription on a Monday morning with a promised pickup later that day. I called around noon and was told by Tal it was "on track" for the afternoon. That afternoon came and went with no update. When I called again, Apexa informed me they only had 5 pills in stock but could order the rest. I picked up the 5 pills later that night, worried about getting the remainder before leaving town Friday. Tuesday, my doctor increased the dosage. The Walgreens app showed the medication would arrive Wednesday. By Wednesday afternoon, still no update--so I called again. Michael told me they could not fill the rest because I "had enough until Friday," contradicting everything I'd been told. When I expressed urgency, he raised his voice, saying, "You can pay cash for it if you don't want it to go through insurance. Are you going to pay for that?!" I agreed immediately and asked the price--$23.17. He put me on hold, and then Nikki picked up, claiming it couldn't be sold for cash because that would be "insurance fraud." I pressed for answers about the repeated misinformation. Nikki admitted the medication had arrived earlier that day but still refused to fill it because "the system" showed I was "covered" until Friday. Then, in the most unprofessional and insensitive comment I've ever experienced from a healthcare provider, Nikki said: "No wonder why your doctor increased your medication, you clearly need it." This was said to a patient who was already in tears and struggling with anxiety. When Friday came, I called again--only for Tal to tell me they had not actually received the medication like they were supposed to. She said she would start calling local stores to see if they had it in stock. Why wasn't that done on Wednesday when it was clear I was upset and leaving town? This pharmacy repeatedly gave me conflicting information, failed to take proactive steps to help, and treated me with shocking insensitivity. Handling people's medications is a responsibility that requires accuracy, consistency, and compassion--this Walgreens location displayed none of the above. Walgreens, if your staff cannot manage basic communication or show empathy to sick and vulnerable customers, they should NOT be working in healthcare.

    Never again will I visit this store. They ALWAYS mess up my photo orders. The last time I went in…read morethe poor associate was calling for her manager to help repeatedly and no one came...

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    Mom & Dad Pantry - convenience - Updated August 2026

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