Absolutely unacceptable experience at Nuts Outdoors…read more Our group rented E-bikes from Nuts Outdoors and were shocked by the complete disregard for participant safety. Staff made no effort to ensure bikes were the correct size for riders, and none of the seats were adjusted to proper height. Now I'm a reasonable person and I'm not expecting these guys to give each member of our group a professional bike fitting measuring knee lockout angles and such, but making sure they can reach the ground when stopping and are comfortable on a 50-60lb bike isn't asking for much. These are pretty basic safety measures you'd expect from any reputable rental service. Even worse, the brakes were wildly inconsistent: some bikes had hyper-sensitive brakes, while others had virtually none at all. It was a disaster waiting to happen. While I understand that, yes, we did sign liability waivers before participating. It should be noted that regardless of the liability waivers. It did not seem as though the staff had any interest in the ensuring the safety of the equipment being used by their patrons, which is completely unacceptable regardless of any waiver. One of our participants suffered a serious injury--a broken ankle--due to these unsafe conditions. When we contacted the business to request a refund for those of us who had to take a ride to the hospital and end the ride after about 30 minutes, we were met with hostility. The person on the phone berated us, used excessive profanity, and showed zero empathy or professionalism. Avoid this place at all costs. Safety and customer service are clearly not part of their business model.

Silas Pepple was the most rude person I have encountered in a long time. Very anti police. Once he…read morefound out my brother was a cop he continued to be more and more disrespectful. He first said, after we were trying to figure out what we wanted to book, that "oh you're a cop, that's why it's taking you so long to figure this out". Then he said you're not so tough without your gun and asked if he had his badge, which my brother did. He then made the comment "oh good, we can take turns wiping out a** with it." then as we were booking he said "you're not getting a discount, I'll charge you 15% more actually." But then said "I'll give you a discount if you can get me out of a low level felony". We still decided to book (our mistake) and when he came out with the paddles my brother hit his head getting in the car and he said "I'm not gonna lie, that was pretty funny". That was the last straw and we asked for a refund. Instead of apologizing for the many comments he doubles down and said we were b***hes and can't take a joke. That's when we lost it and went off on him on how disrespectful he was being. He began to yell in the street. This is NOT how you treat any customers. We are not your friend and you shouldn't talk to people who are giving you money like that. Such an unprofessional place. Please reconsider doing business with this place.

I had an older bike that had a lot of sentimental value to me, and was in poor condition. These…read moreguys took great care and put great skill and effort into reconditioning my bike to the point where it's on the road frequently again. I also purchased a GIANT bike during my visits. A great bike at a good price. I'll be back to see about trading it in on sometime faster, more efficient on the road!

Needed a new tube in a flat rear tire on my 18 speed on our last night in Dubuque. The team was…read moresuper friendly and helpful. The job was done in a Nader 10 minutes and they also did a quick brake adjustment. This is the place to go!

Great service - the way it used to be and the way it ought to be. Pete the owner is great... knows…read moremore about Bikes than I could ever know... we were trying to figure out if he sold me my last bike decades ago elsewhere :) He's an honest guy who wants you to be happy and comfortable with your adventure gear. Wildside is a local shop that cares about its community and customers. Check them out!

Stopped in w 2 Schwinns fresh from a 20 year hibernation in our garage and Jimmy got the tires…read moregilled in under 10 mins. He told us the oldest one needed a special tire and he could order one for us if we wanted to leave it. Wanted to give a tip but we didn't have enough change so here is my review! 5 stars! Great customer service from the moment we walked in greeted by the counter person and when we left by easy going Jimmy! Thanks we will be back!

1Up has very bad customer service matched only by their poor product design. After just two years…read moreof using their 'Super Duty' bike rack, I experiencing a catastrophic failure while on the road. From day-1 I've been trying to reduce the excessive movement in my bike while driving even the smoothest roads. 1UP's use of a 'security bolt' as an anti-rattle device is a joke. If I don't stop the car to re-tighten this poorly designed contraption numerous times in a given day's drive, I face the very real prospect of having the entire bike rack fall out of the car's receiver hitch. I've now resigned myself to using ratchet straps to lash my bike to my spare tire for stability when I use the 1Up bike rack for fear of loosing my bike along with the $1,000+ 1Up bike rack. I now see their product for what it is ...overpriced junk marketed by an organization whose customer service can only be generously described as combative. Despite my willingness to purchase duplicate components and do my own custom fabrication to make 1Up's factory accessories work on their rack, I've been consistently greeted with outright distain during each of the three times I attempted to get some help. On the most recent occasion, I simply wanted to confirm that I was in possession of the correct hardware packet to install an accessory that I had to purchase a 2nd time (free shipping was their only concession). My call was necessary because the installation instructions in the box they sent me made no mention of the accessory 1Up had sent me in the very same box! Instead of agreeing to hear me describe the hardware packet I'd been sent, this 'representative' immediately became confrontational while attempting to deflect away from the issue at hand: 1) "I'll send you the hardware packet for your accessory". Translation, after 2 years of not being able to use this accessory that I'd now purchased twice, I was being told to wait for yet another week or longer when it was very likely I already had more than enough hardware to complete my installation. I just needed someone at 1Up to explain which of the many hardware packets I was to use given the lack of instructions. 2) Although unrelated to the reason for my call, the 1Up rep then tried to blame me because, apparently, he'd remembered a conversation from a month earlier when (trying to be agreeable) I'd offered to do some of my own fabrication on the first of my two purchases in order to make their product work. 3) Despite all logic, this guy continued to lean into his resistance to my request to simply confirm whether or not I had the right hardware packet so I might proceed with the installation. Doubling down the 1Up representative says; "well, you could send us pictures of your hardware packet but right now it's 3 o'clock and we're getting ready to go home. Besides, it's going to take us at least several days to get back to you anyway." ...WTF! On reflection, I now realize that despite my attempts to use 1Up's automated phone greeting directory to get routed around a particularly bad employee, I'd ended up talking to the very same person on all three calls over several months time! This despite having selected 'sales' on my first call months ago, then 'customer service' and finally, 'technical support' on the third and most recent call. Does this guy run out to the CNC machine to also build 1Up's product between abusing customers on the phone?? It appears clear to me that 1Up is a very poorly run organization on its last legs with a poorly designed product. As such, I'd strongly recommend to anyone interested in a quality bikerack backed by a reputable organization that they look elsewhere.

My experience with 1 up bike racks was horrible. The rack was easy to assemble but after that…read morenothing worked. The tilt mechanism did not work at all, it locked into place and it took two of us with a crowbar to get it unstuck so I could get the rack off my car. The release mechanism works great as long as you dont tighten the retention bars, but if you tighten the retention bars tight enough to somewhat minimize the wheel wobble the bars are nearly impossible to release. Out of the 4 of us trying to release them, I was the only one that could apply enough pressure to release the bars. Half the screws were loose on the rack so I had to check every screw to make sure it was tight. The screws holding the retention bars on can not be tightened enough to keep them from coming out and still move the arms. The new trays on the rack are too flat, as opposed to the trays from the original, so the front wheels wobble like crazy. The trays on the Super duty double rack are too close together so the bikes wobble enough that they hit each other. When I called the company to discuss the the failures of the rack, I was told the owner/manager does not talk to customers, he is in meetings all day. That I was past the return policy and that I was not smart enough to work the back rack but if I sent them a video they would evaluate the bike rack and tell me what I was doing wrong. So I was stuck with a $1500.00 bike rack. Completely unusable! Fortunately I have a friend who can machine things. He had to mill down the bar for the tilt mechanism. Fabricate new levers for the release mechanisms for the retention and drill set screws in to all the screws that hold the retentive arms on so they don't wobble loose while driving. I have to pad the bikes from each other because they bounce around enought that the bikes hit each other, even with extra tie downs holding the front tires and pedals. But at least the rack is now usable. In my opinion, there is no way you should by a rack from this company unless you can do machine work to make it usable. The person I spoke with at the company was rude and blamed me for everything including being too dumb to use their rack correctly. Save yourself the headaches and buy a different rack. I have since spoked with others who have bought racks from 1 Up with similar stories and I am asking them to write reviews as well to save others the grief

Probably the best experience I have ever had overall. Walked in & immediately got not only answers…read moreto my questions on failed dropper post but when I asked if they could tackle it today, was given multiple options to choose from, and 20 minutes later I was rolling out happy as a lamb with a new pair of shorts to boot! Lots of great bikes in stock, son got to demo one and loved it. Super knowledgeable staff. Well worth the drop in.

Helpful staff when we blew a fat tire bike tire. The store is really cool and seems to sell all…read moresorts of bikes and gear.

I was in the market for a bike trainer. The saleswoman directed me to the 2 in stock. When I asked…read moreif there were more she advised me (with a dismissive attitude) that they sold a lot at Christmas and people were taking there rides outside now. You lost the sale within 60 seconds. I feel in that short time she made several assumptions. I have since bought a trainer. The same one that was in your shop. The store I bought it from is servicing all three of our bikes, 1 for the trainer and 2 for the bikes we ride - outside

EXCELLENT experience. Went in with a broke binding thinking I was about to drop some money on new…read moreones. I dealt with Kyle one of the techs I believe. This dude was sooo very helpful. I have been boarding for a few years but, Kyle had all sorts of knowledge, info and was super easy to talk with about how to make my experience that much better. Needless to say I ended up purchasing some new boots and Kyle set them all up made sure the fit correctly really took the extra time customers don't usually get these days. He checked out my bindings was very clear on what the process would be. Free Flight had my new parts and had it all ready to go in about 1 1/2 weeks time. Once again thanks to Kyle and Free Flight for all the help.