A terrific experience for me, as Bicycle World, completely delivered in terms of expertise,…read morecustomer service, and personal interaction. Parrish and Dave were so knowledgeable, and their keen feel for their available products made the entire experience a terrific one. I appreciate their kindness and their overall way of doing business. So happy with my decision and the bikes that I bought.

I bought a Trek FX4 from Dave and Perrish in early 2022; a few months before RAGBRAI. I told them I…read morewanted a bike I wouldn't have to work on bc I'm not a gear head. I can fix a chain and put air in my tires but that's the extent of my experience. They sold me this bike and I've used it on two RABRAIs. No issues whatsoever except I had my chain slip off the crank set. I'd learned to hold down the rear derailleur, shift gears, and crank the pedal to fix that. The point is, I've put 1,800 miles on this bike on too long rides plus recreational use at home and it still rides quiet and smooth. Highly recommend seeing Dave at Bike World's new location in the Millwork's district in Dubuque.

Absolutely unacceptable experience at Nuts Outdoors…read more Our group rented E-bikes from Nuts Outdoors and were shocked by the complete disregard for participant safety. Staff made no effort to ensure bikes were the correct size for riders, and none of the seats were adjusted to proper height. Now I'm a reasonable person and I'm not expecting these guys to give each member of our group a professional bike fitting measuring knee lockout angles and such, but making sure they can reach the ground when stopping and are comfortable on a 50-60lb bike isn't asking for much. These are pretty basic safety measures you'd expect from any reputable rental service. Even worse, the brakes were wildly inconsistent: some bikes had hyper-sensitive brakes, while others had virtually none at all. It was a disaster waiting to happen. While I understand that, yes, we did sign liability waivers before participating. It should be noted that regardless of the liability waivers. It did not seem as though the staff had any interest in the ensuring the safety of the equipment being used by their patrons, which is completely unacceptable regardless of any waiver. One of our participants suffered a serious injury--a broken ankle--due to these unsafe conditions. When we contacted the business to request a refund for those of us who had to take a ride to the hospital and end the ride after about 30 minutes, we were met with hostility. The person on the phone berated us, used excessive profanity, and showed zero empathy or professionalism. Avoid this place at all costs. Safety and customer service are clearly not part of their business model.

Whenever we are in Galena, and the weather is nice, we like to kayak through Nuts Outdoors. It is…read morealways convenient, affordable, and an absolute blast! Also, it is one of the best ways to take-in the sights and beauty of Galena and the surrounding area! There are several options to chose from, including different lengths of time to rent, different styles and sizes of kayaks, and different routes. Not to mention the other equipment for outdoor adventures. There bike selection is outstanding! That being said, we always do the same thing: the 2-hour 9-11am single kayak trip. We also purchase the deal that starts right downtown Galena just down the street from Nuts Outdoors where the bridge crosses the Galena River. We love the convenience and the super-quick turnaround from store-front to water. Once you check-in at the store, you can walk or drive down to the dock, and the store worker meets you there with the boat, oars, and life-jacket (safety first)! There the staff person helps you into the boat and into the water. Just as a side note, the staff are always super friendly, helpful, and clearly experts. You are definitely in good hands. During our two hours, we paddle pretty consistently upstream for about an hour. We love the gorgeous views of the river banks, trees, and surrounding hills. We were SO LUCKY with the warm end-of-October weather last weekend that we were able to kayak and enjoy the fantastic fall colors! Wow! After the first hour, we like to kick-back, relax, have a drink, and float. We still need to paddle a little bit to make it back on time, but it is definitely relaxing. And so fun to take in the sights, sounds, and smells. Some highlights this time included blue jays, a whole bunch of cardinals, and the wind rustling the fall leaves. We've seen muskrats, large birds, and deer in the past! All this to say, if you're heading over to Galena and like outdoor adventures, don't miss out on a kayaking (or biking!) adventure with Nuts Outdoors!

I had an older bike that had a lot of sentimental value to me, and was in poor condition. These…read moreguys took great care and put great skill and effort into reconditioning my bike to the point where it's on the road frequently again. I also purchased a GIANT bike during my visits. A great bike at a good price. I'll be back to see about trading it in on sometime faster, more efficient on the road!

Needed a new tube in a flat rear tire on my 18 speed on our last night in Dubuque. The team was…read moresuper friendly and helpful. The job was done in a Nader 10 minutes and they also did a quick brake adjustment. This is the place to go!

Great service - the way it used to be and the way it ought to be. Pete the owner is great... knows…read moremore about Bikes than I could ever know... we were trying to figure out if he sold me my last bike decades ago elsewhere :) He's an honest guy who wants you to be happy and comfortable with your adventure gear. Wildside is a local shop that cares about its community and customers. Check them out!

Stopped in w 2 Schwinns fresh from a 20 year hibernation in our garage and Jimmy got the tires…read moregilled in under 10 mins. He told us the oldest one needed a special tire and he could order one for us if we wanted to leave it. Wanted to give a tip but we didn't have enough change so here is my review! 5 stars! Great customer service from the moment we walked in greeted by the counter person and when we left by easy going Jimmy! Thanks we will be back!

Bought a quick rack and then purchased their fatbike kit for an additional cost. I checked the box…read morefor them to install the kit. Great service i thought. However when i received the rack i was surprised to see the parts they took off were not included with the rack. There was not an option to pick which kit you want. You have to purchase the rack at full price with the standard tire kit then purchase an additional kit to work with fatbike tires but apparently they keep the kit they take off. Huh? When i called i was greated with a rude customer service person and was very arrogant. I tried to explain that is wasnt an option to pick one. I had to purchase the rack full price with standard tire kit then purchaee another fat tire kit....why would you keep the standard kit i already paid for? And if i want to convert it back i need to buy the standard kit from them. Lol what a joke. No matter how good the rack is ( which is good but not great. It looks like an erector set on the back of my truck) with attitudes like that and poor company morales ill gladly but a Kuat, Thule or Yakima all day long. Then when i commented on their facebook ads about my experience they blocked me. More dishonesty from them. Trying to hide a bad experience from other customers Good riddens 1UP good luck with your poor business practices.

1Up has very bad customer service matched only by their poor product design. After just two years…read moreof using their 'Super Duty' bike rack, I experiencing a catastrophic failure while on the road. From day-1 I've been trying to reduce the excessive movement in my bike while driving even the smoothest roads. 1UP's use of a 'security bolt' as an anti-rattle device is a joke. If I don't stop the car to re-tighten this poorly designed contraption numerous times in a given day's drive, I face the very real prospect of having the entire bike rack fall out of the car's receiver hitch. I've now resigned myself to using ratchet straps to lash my bike to my spare tire for stability when I use the 1Up bike rack for fear of loosing my bike along with the $1,000+ 1Up bike rack. I now see their product for what it is ...overpriced junk marketed by an organization whose customer service can only be generously described as combative. Despite my willingness to purchase duplicate components and do my own custom fabrication to make 1Up's factory accessories work on their rack, I've been consistently greeted with outright distain during each of the three times I attempted to get some help. On the most recent occasion, I simply wanted to confirm that I was in possession of the correct hardware packet to install an accessory that I had to purchase a 2nd time (free shipping was their only concession). My call was necessary because the installation instructions in the box they sent me made no mention of the accessory 1Up had sent me in the very same box! Instead of agreeing to hear me describe the hardware packet I'd been sent, this 'representative' immediately became confrontational while attempting to deflect away from the issue at hand: 1) "I'll send you the hardware packet for your accessory". Translation, after 2 years of not being able to use this accessory that I'd now purchased twice, I was being told to wait for yet another week or longer when it was very likely I already had more than enough hardware to complete my installation. I just needed someone at 1Up to explain which of the many hardware packets I was to use given the lack of instructions. 2) Although unrelated to the reason for my call, the 1Up rep then tried to blame me because, apparently, he'd remembered a conversation from a month earlier when (trying to be agreeable) I'd offered to do some of my own fabrication on the first of my two purchases in order to make their product work. 3) Despite all logic, this guy continued to lean into his resistance to my request to simply confirm whether or not I had the right hardware packet so I might proceed with the installation. Doubling down the 1Up representative says; "well, you could send us pictures of your hardware packet but right now it's 3 o'clock and we're getting ready to go home. Besides, it's going to take us at least several days to get back to you anyway." ...WTF! On reflection, I now realize that despite my attempts to use 1Up's automated phone greeting directory to get routed around a particularly bad employee, I'd ended up talking to the very same person on all three calls over several months time! This despite having selected 'sales' on my first call months ago, then 'customer service' and finally, 'technical support' on the third and most recent call. Does this guy run out to the CNC machine to also build 1Up's product between abusing customers on the phone?? It appears clear to me that 1Up is a very poorly run organization on its last legs with a poorly designed product. As such, I'd strongly recommend to anyone interested in a quality bikerack backed by a reputable organization that they look elsewhere.

Probably the best experience I have ever had overall. Walked in & immediately got not only answers…read moreto my questions on failed dropper post but when I asked if they could tackle it today, was given multiple options to choose from, and 20 minutes later I was rolling out happy as a lamb with a new pair of shorts to boot! Lots of great bikes in stock, son got to demo one and loved it. Super knowledgeable staff. Well worth the drop in.

Helpful staff when we blew a fat tire bike tire. The store is really cool and seems to sell all…read moresorts of bikes and gear.

We just are getting back from our Free Flight experience. We had Josh helping us through the whole…read moreprocess of renting E bikes, identifying trails and getting us in the right place at the right time. The Service, the selection and the outstanding value makes this place remarkable. Thanks for a great day Free Flight!

I was in the market for a bike trainer. The saleswoman directed me to the 2 in stock. When I asked…read moreif there were more she advised me (with a dismissive attitude) that they sold a lot at Christmas and people were taking there rides outside now. You lost the sale within 60 seconds. I feel in that short time she made several assumptions. I have since bought a trainer. The same one that was in your shop. The store I bought it from is servicing all three of our bikes, 1 for the trainer and 2 for the bikes we ride - outside

I had a great experience with The cargo bike shop! Tim was very kind and got my warranty repair on…read moremy Lectric XP4 done super fast. Free of charge he also recommended when I should complete some other maintenance which was greatly appreciated. I really appreciate their kindness and love local bike shops like this. I would absolutely recommend them to anyone who is looking to purchase or have their ebike maintained.

They sell Vrlotric.Very jnowledgeable- good turnaround on repairs.Close to batch bakert Secret…read moreparkibg in back of store.