My bride to be bought her wedding dress at MONA LISA BOUTIQUE. Teresa was so helpful. My bride to be looked like a million bucks. Thanks MONA LISA. read more

I came in with my friends and we had such a good time, the selection was beautiful and I found a dress I loved for my prom!! everyone was so nice !!! read more

Purchased a beautiful dress for a wedding I attended. The MOB also bought her gown here... great selection and service!!!

The store manager/owner has to be up front and clear when it come to the alterations once i purchase the dress and the transaction went thru she told me that I needed to pay extra for alternations she knew the day of the my daughters wedding and she also knew that your seamstress was sick and didn't know if she was going to make the necessary alternations on time. I still made an appointment and then I received a call to reschedule because again the seamstress was still sick. BAD BUSINESS.. save your time and your money and go somewhere else. read more

Beware of this boutique - They do not tell you that all their stuff is non-returnable even if you return it the same day and not touched. They put it on our receipt after you buy it which is very unethical and not professional at all. Not to mention that they are super expensive. Go top house of brides or david's bridal instead for your prom or special occasion dresses - so much cheaper read more

As the "Mother of the Groom" I could never have found a more perfect dress than the one I purchased at Mona Lisa Boutique. When I called to set an appointment, Teresa said "bring whoever you want to see the dress for your son's Wedding because you will find it when you come in!" Sure enough, Teresa (never meeting her or shopping at Mona Lisa Boutique before) brought out the most beautiful dress!!! When I tried it on, that was it, I instantly knew this was the one. It looked so beautiful on and gave me the confidence to know that I would look special. Thanks to Teresa, a Wedding of nearly 250 people and nearly 250 compliments on my dress!!! Mona Lisa Boutique is a very special store with very special people who run it. Thank you, Teresa, for your friendliness, expertise, advice and suggestions. Carmela, you are so friendly and wonderful to talk with, always a pleasure seeing you. This store will ALWAYS be the first place I look (and suggest to everyone!) when shopping for something special. Not just a store, a place that makes you feel very comfortable and welcome. Thanks to Tula also for such beautiful alterations. You will never find more beautiful gowns/special occasion clothing anywhere else other than MONA LISA BOUTIQUE, so if you want to feel special, you know where to go. Thank you, Ladies, Sincerely, Ursula D.P. read more

My mom wanted me to meet her here so she can try on two dresses she tried on that she loved for my wedding. I live almost an hour away from Addison. They say they opened at 11. So I got there at 11 And waited until 11:15. Sign said "closed" still at that time. Called multiple time, no answer. Waited until 12:25. Another lady was also waiting, but outside for it to open too. Still, not open. It's just not okay to own a business and not open when you say you are. I can't control what my mom does. But I would not give this boutique my business. Two dresses in there have to be over $600. It's just unacceptable. Update on this review: My mom did go back in there with my aunt, tried on the dress and my aunt went to take a picture to show me. And the lady told her she couldn't. And then she insulted my mom and my aunt saying the where grown adults she doesn't understand why they need me to make a decision. I'm begging my mom to not give them any business read more

I went here to look for a Dress for my Daughter's wedding, they were insistent to sell me old stock!!! Whatever they claimed they had was not in stock it would have to be ordered. The. The sales lady proceeded to yell me that she had nothing else to show me (she only brought out 4 dresses) because I wasn't sure what I wanted. It's the that the reason you go shopping to see what you like.. this store is only interested in dumping old stock . Another customer came in looking for a dress for a beach wedding and the sales lady tried to sell her a dark blue beaded pant suit. They need to close the doors this place is a was of time and washed up!!!! read more

Wonderful customer service! They found the perfect dress for me to wear at my daughters wedding! Great alterations and advice for accessories ! read more

Mona Lisa Boutique - Women's Clothing Near Me - Addison, Illinois

Mona Lisa, Mona Lisa. I ADORE this store! Located next door to Caputo's in Addison it is a very, very tempting store that often has me finding reasons to go grocery shopping so that I can just pop into this little Italian boutique to browse. This is not a trip to the mall, this is a boutique. If you want to add a rhinestone to that top you try on - they'll do it with their in-house seamstress. They have the most amazing gowns for any formal event but the true reason I go? Accessories! Purses, rings, bracelets, neckalces, purses, belts, shoes and my favorite; sunglasses. My recent purchase was a pair of Gucci sunglasses. The ladies in the store are propably some of the best customer service in the biz. You really, really must check out Mona Lisa Boutique. read more

This place may be good for Prom girls but not for Mother of the Bride. They were so snobby saying how great they are but couldn't give me the time of day or help me. Weekday night and was not busy. Pulled my own dresses and Theresa had the nerve to say you will never fit in that and took it out of the dressing room and never returned with anything. I got dressed and I was very disappointed when we left they never said anything to us. They think their dresses are one of a kind? Yes very cheesy place. Dressing rooms small and place needed work. Never would recommend this place and would never go back. Bad customer service. They recently took this review off....??? read more

Mona Lisa Boutique - Women's Clothing Near Me - Addison, Illinois

I was looking for a dress for my son's wedding, had looked at several bridal stores but didn't find anything I liked. I also ordered some dresses online which I ended up returning. I was so discouraged! I saw Mona Lisa while grocery shopping nearby, and thought I'd make an appointment and see what kind of dresses they had. I was very pleasantly surprised! First, they have lots and lots of dresses! They have all kinds of dresses and accessories for any occasion you may have. The ladies who own the store, Teresa and Carmella, were so nice! They are very knowledgeable and experienced, and were extremely helpful in choosing the right style, color and size that was right for me. They helped me choose a beautiful dress, (I needed some alterations to the length, etc.) and have a seamstress they recommended for alterations, Genny, who does phenomenal work! Very pleased with my whole experience at Mona Lisa and HIGHLY recommend! read more

I have been to Monalisa boutique and the staff is always very nice and helpful! I would recommend this boutique to anyone looking for just a simple vacation trip or a special occasion be assured you will leave very happy! read more

Very rude store! My mother was shopping for her dress for my wedding. When she walked into the store a woman was working on another dress, she seemed very annoyed that she had to stop doing what she was doing to help out my mother. When she took her back to see the dresses she was very rude to my mom, she did not offer for her to try on any of the dresses and would not let her look at any of the prices or tags. The lady told my mother that since she did not have her shoes and undergarments it would be hard to assist her, but how could she possible have her shoes and undergarments when she doesn't even know what dress she is buying? I would think that every business would want to pride themselves in customer satisfaction and treat every person the same no matter what shape, size or age they are. Shopping for your mother of the bride dress should be an exciting experience, instead she left feeling that she wasn't good enough to be in this store. Horrible. I called the store to get the managers or owners email address to share this experience and the person on the phone was rude to me, then after asking several times they finally gave it to me. I wrote and email and they never even responded. read more

Theresa and Carmella were both wonderfull! They gave lots of great suggestions and payed attention to what I liked and didn't like. I highly recommend and wouldn't hesitate to go back!! read more

I had an amazing experience with paul, he's very sweet and extremely honest. I went to many many boutiques and I chose Mona Lisa evening for a reason! You get quality, honesty and awesome customer service. Will definitely be coming back :) read more

Do not shop here for Prom Dresses. My daughter was sized and fitted for a prom dress, when the dress arrived it didn't fit. It was too small. The owners of the store said that since there was nothing wrong with the dress, it was our problem. Their policy is (and the only place it is posted is on their receipt) no returns no exchanges. I purchased this dress over the phone, and spoke to Carmella three different times and never did she explain to me their return policy. When I asked her why, she said, I don't have to. The owner of this store called the police on me because, I wanted a credit for the dress. They sized my daughter for the dress, they ordered the dress, and the dress didn't fit. You couldn't zip it. They were very rude! I would never shop here and I am telling as many people as I can not to shop at this boutique. read more

If you want to be treated like a princess then Mona Lisa is the place to look for a dress. The women are friendly, helpful and treat you like family. If your looking for a wedding dress there is no place better. read more

NEVER. EVER. SHOP HERE. Unfortunately when I read the reviews before I went in, only the top three 5-star reviews came up. I went in to find a dress for the Miss Illinois USA pageant, and they had many beautiful designs. Unfortunately, the women working there don't have beautiful personalities or ethics. I bought a Tony Bowls dress and it needed to be taken in by their seamstress. She pinned me, and when they called me to come pick up the "fixed" dress, I came to find that it was never taken in at all. It fit the exact same as it did when I first tried it on. The woman in the store, Theresa, refused to give us any attention since she was too preoccupied with scamming more customers. A day or so later, my mother spoke to that same woman on the phone about the dress. Theresa was very rude and raised her voice multiple times. She cut my mom off, and accused her of "trying to get something for nothing." Mind you, the dress had never left the store. They still currently have our money AND the dress. I needed the dress immediately for the pageant so I could have pictures in my competition dress, and they did not care at all about my deadlines. Instead, they argued and said that our deadline was a different date. I guess the customer isn't always right in their eyes? I think I would know my deadlines better than they would, though. My mom tried to reason with the inconsiderate imbecile, but got nowhere. When she asked for the credit back on her card, Theresa raised her voice and said "Well, that's not going to happen!" Apparently, they have no returns, exchanges, or refunds. The only time we were informed of this was AFTER my mom signed the credit card receipt. If we were informed of it before purchasing, we might not have bought such an ill-fitting dress. But I guess that's their whole angle, isn't it? The owner even said herself, "We like to SELL dresses, we don't hold them and wait for you to think about it." Selfish acts by a fraudulent retailer. Since she has done this to multiple people according to the Yelp reviews, we can't wait to call the BBB and the Attorney General about it. THE BOTTOM LINE: Do not shop here and give business to these scammers. read more

They went over and beyond the call of duty great customer service beautiful dresses and one and one with my daughter I can't express how grateful we are read more

Very good selection of dresses, jewelry and more. Wonderful service by everyone at the store. No sales pressure just good service! My dress was ready when they promised and Jenny did another alteration the day I picked it up because I wasn't too happy with the fit. All in all a good buying experience! read more

If you're tired of looking like a clone, you will love the great finds at Mona Lisa!!!

This dress shop is fabulous. I needed a dress for my daughter's wedding that was not your ordinary mother of the bride dress. It was stunning. I would go back here for future speciality dresses. The selection was fabulous and the staff and the seamstress were over the top. The dress I purchased happened to be on sale and I saved several hundred dollars. I live in Chicago but would travel to Addison just to shop here. I highly recommend this shop. read more

Free boutique. The owners were so helpful in finding my bridal shower dress. After not being able to find much of anything in the stores, Mona Lisa had tons of options for me and they were willing to order my new dresses in for me. When I finally decided on one, the dress made it into the store within a week. I was so happy with the quality of the dress. I would highly recommend this boutique to anyone looking for a special event dress. I will definitely be back thanks ladies read more

This store does have some nice things. Our family has made several purchases,but our experiences dealing with them has not been good. Theresa and Carmella are very rude and unethical.They are always trying to push you to buy something. No matter what, they say everything you put on looks fabulous.They try to sell samples with damage and defects as new first quality products, and when you point things out to them that are not perfect, they get nasty with you and act like you were wrong for pointing out the things you noticed . Do not buy someone a gift. All sales are final. No returns or exchanges. I will never go to this store again. They are not the kind of people I would recommend doing business with. If they have a dress you like, your best bet is to find another place to buy it.. Their seamstress is not employed by Mona Lisa to do alterations. You can not put the alterations on the bill when you buy the dress. You have you make your own deal with her and pay her on a separate bill. If she does not do a good job, that is your problem not Mona Lisa's. They will not stand behind her workmanship. ALL BUYERS BEWARE!!!!!! read more

This is one of my top boutiques to go to when I'm looking for a elegant dress, I found the perfect prom dress for my senior year and I'm so in love with it! Im surprised this boutique isn't so well know. And the employees are all so nice, I've been going to their tailor since I was young and she's never disappointed me! read more

If I could give this place a negative set of stars, I absolutely would. The rudeness that came from the owner and the employees was beyond my belief. I was so disgusted with how I and the group of girls that I was with were treated. They made us feel like we were a nuesance and in the way of their business. They also refused to accommodate to all sizes and requests and I had never felt more unwanted and mistreated by a store than I have with this one. What a shame because they did have a beautiful selection of dresses, however, I will NEVER return back and I will make SURE to tell EVERYONE I know to NEVER give this place business. They should honestly be shut down for how disgraceful they were. read more

Wonderful little boutique! Great store for special occasion dresses, mother of the bride, prom, weddings and much more. I just found it and I will be there for all my needs. Carmela is a wonderful lady and she will make sure you look your best. read more

Don't be fooled by it's nondescript outside appearance - go inside and be amazed! If you are looking for that distinct, one-of-a-kind dress, Mona Lisa is the place to go. My wife was looking for a mother-of-the-bride dress and we pretty much scoured every store out there, and nothing jumped out at us at all. Then we heard about Mona Lisa from a friend, so we gave it a try and are so happy that we did. My wife found THE dress and is thrilled. The shop owner is SO nice and accommodating - it was an absolute pleasure to do business with her! Just the customer service alone makes it stand out so much more over what you find/get at mall stores or even other stand-alone stores. You will not be disappointed with Mona Lisa! read more

Teresa was amazing to work with!!! She helped me find the perfect Mother of the Bride dress! I'm so happy with my selection and can't wait to wear it! Teresa had the perfect vision of just what I wanted. My daughter loves it, too. Mona Lisa had the most beautiful gowns. I looked at many boutiques and bridal shops. Mona Lisa will always be my first choice in the future. Fran read more

I found a Jovani dress at Mona Lisa for my wedding. The dress I tried on in the store was a size 10 and I needed a size 4. They took my measurements and told me they would order the dress in my size. They had me pay for the dress before they would order it. Weeks later, I received a call that my dress had come in. Instead of ordering a new dress in the correct size, they attempted to alter the size 10 dress they had in their store to fit my measurements. It fit horribly. I did research and found out that the dress I picked had actually been discontinued. It was not even possible for them to order the dress. I know this because I called Jovani myself to verify it. Theresa at Mona Lisa lied to me from the beginning. The seams on the inside of the dress had been cut, were not finished off, and they removed the original size 10 tag on the inside, then they sewed a different size tag in place and tried to pass it off as a new dress. I have pictures of the tag they sewed in place compared to what a new Jovani tag looks like. When I went in to talk with Theresa at Mona Lisa about it, she refused to return my money, which was over $800. She was extremely rude and called the police. I took the dress to a tailor and spent hundreds of dollars more to try to salvage it. I ended up having to buy a second dress to replace the mess created by Mona Lisa. I see a couple of other reviews where people had similar experiences. Mona Lisa is not to be trusted. read more

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PLEASE BEWARE! Theresa, owner of Mona Lisa Boutique, said she would order a brand new size 4 dress for me because the dress I wanted and tried on was 6 sizes too big. It was the only one they had. They took my measurements and said they would verify the size with the manufacturer. The dress I received was not a new, unaltered dress. The inside of the dress had additional rows of stitching in a different color than the original manufacturer stitching. Several areas were hand stitched. The fabric had been cut. A different size tag had been sewn in place (you can see where the holes remain from the manufacturer machine stitching where the tag had been removed and then resewn in place by hand. Please take a look at the photos so you can see what I'm describing). I did not authorize Mona Lisa to do any type of alterations whatsoever. This dress was made up of four layers of material. When paying full price for a new dress that costs over $800, people like you and me should not have to literally turn it inside out and inspect seams in multiple layers to be sure a business owner does what they say they're going to do. Trusting them was a big mistake. When I asked to see the paperwork from the manufacturer proving they ordered a new size 4 dress, they didn't have it. When I asked to see the dress that I originally tried on that was too big, they didn't have that either and didn't know what happened to it. I called the manufacturer and found out that the dress was actually a discontinued dress and was not available from the manufacturer, which explains why they didn't have the paperwork saying they purchased a new size 4 dress for me. Mona Lisa makes you pay in full and once they have your money, too bad for you. They turned quickly from being nice to being extremely rude, deceitful, unprofessional business people. read more

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The dresses here are good, but just like any other boutique. The reason I advise that you DO NOT STEP FOOT INTO THIS BOUTIQUE is because the women working here are horrendous. I went to Mona Lisa with three of my friends (seniors in high school). Obviously, prom is around the corner and we are looking for dresses. After we tried on one dress, the women working there came up to us and spat "Excuse me girls, but are you just here to have fun? Because honestly, I do not have time for kids like you. I do not have time for you guys." She was extremely rude. First of all I thought, "Is this how you treat your customers?" We were there shopping with $300-$400 prom dresses in mind and she basically told us that she doesn't have time for us when we did NOTHING WRONG. We were very respectful and gave her no reason to think we were there for fun-- other than our appearances, which leads me to believe they only think people with certain appearances can truly afford or buy dresses from their shop. One of my friends was actually planning on buying a $400 dress and went back to the store the following week with her mother, and the woman working there refused to let her try on the dress because if was "out of her price range". My friend never even mentioned a price range, but again the woman assumed that my friend was there "for fun" again even though she was accompanied by an adult. I honestly do not understand their logic. What happened to customer service? They throw that concept out the window. If you try on a dress and don't like it, they think you're there for fun. If you don't fit into a certain stereotype, then they automatically label dresses costing more than $300 out of your price range. Honestly, I loved one of the dresses there, but the fact that the women working there are complete godzillas made me NEVER want to think about that store again. read more

Above and beyond is all I have to say. A huge shout out to Teresa who helped us out the night before prom with a prom dress crisis. The store was closing and she stayed open for us. She remembered us from purchasing the dress and made sure my daughter had a perfect and comfortable fit by bringing in her seamstress that night as well. We are forever grateful! I know where all our future prom dresses will be from! Amazing and beyond happy!! read more