I have been a regular at this spa for more than a year. I love the staff, and the products are…read moreamazing. The spa is in an old house on Lemarchant Road and doesn't look like much from the outside, but don't let that deter you. Once you step inside, you smell the wonderful aromas and you'll find that the older building just adds to the charm of the place. I've tried many of their services, including massage, pedicure, all-over exfoliation and facials. I usually treat myself to a package so that I can be pampered for a couple of hours! The staff are very friendly, caring, responsive, and have excellent product knowledge. They do a thorough job and always make me feel as if I'm the most important customer they have. When I leave the spa, I'm so relaxed and pampered I practically float out of there.

Wonderful experience. Professional staff that performed an amazing pedicure. Recommend treating…read moreyourself to this gift. God Bless!

Owner is discriminatory and extremely rude. Threatened me with the police because I called back to…read morecomplain. Very immature and unprofessional. Don't go here ever.

I am so pleased with the work Shannon did. I now have eyebrows and you can see my lips. What a…read moredifference it makes! I am 68 yrs and I think she took years off. If you are thinking about go ahead with full confidence. Shannon is meticulous and has nothing on her mind but you. I will go back for sure.

I am giving this salon a 3... but really it should be a 5 (for customer service) and a 0 (for…read moreactual hair colouring.) AMAZING CUSTOMER SERVICE DESK! They got me a full refund when the stylist turned my hair an odd shade of grey/blue. The stylist: did not do a good job on my hair; she also tested a new product on me she had never used before. She admitted her mistake but had very little time in her schedule to do my hair. She left it limp and flat; no style. It was an awful experience. I really trusted this salon and except for a great front desk, it was a major disapointment.

I visited the hair factory today, this was my first experience in St. John's Newfoundland being at…read morea hair salon and spa. I just moved back from Alberta last month and I was so excited to have a Newfoundland experience in a salon and spa. The pedicure that I received from the esthetician was so good it was a five. On the other hand my haircut experience was a one. If I could give it a 0 I would because it was such a disappointment. Stylist that I had was very preoccupied with the client that she had before me. Left me a few times. I feel that I was overcharged for my service, I do not feel that the shampoo that I was given was very good and I had a basic haircut. She blew dry my hair and did not flat iron it or didn't even show me the back in the mirror to check to see if I was happy and sent me on my way. I was charged $80 for the service and I don't even know what I got. My husband came to pick me up and was wondering what was wrong with my hair. I give the spa a 5 The salon is zero. My Spa experience was wonderful but my salon experience was very disappointing and I will never ever be back to the salon and I will spread the word.

Really enjoyed my experience getting my nails done by Jennifer. My usual nail girl cancelled last…read moreminute & she fit me in the next day to have my nails filled. She had a relaxing environment and was very detail oriented. Ensured I was happy with my nails before we finished. Thank you

I have curly hair which isn't always the easiest to deal with but I went to see Emily here for a…read morecut and new style (!) and she was wonderful. She knew what to do with curls and helped me get a new short style and gave great advice on products for curls.

I had a cut and foils/colour with Jessica and I was very happy with the results and the service!…read moreIt's a comfortable, clean place and I left very pleased with my hair! She listened to what I wanted and the results were what I had hoped for and more. A friend had recommended another stylist who wasn't available so I went with Jessica and I'm happy it worked out that way because she was wonderful and I don't think anyone else could have done a better job!

I was looking for a new stylist and I think I found her.Josie you did a wonderful job I really love…read moremy style thank you so much

always makes my hair look so beautiful and healthy 10/10 would recommend, staff is really nice too…read moreand a very comfy and nice environment.

I was visiting family from Toronto and was nervous to get my highlights done based on online…read morereviews alone. G did not disappoint! He was so careful and thorough with my highlights and I walked away with the best highlight job I've ever had! G and everyone else at the salon were so lovely. I can't rave about G Salon more- it's the truly best! :)