I am going through a major hardship and my world turned upside down. Desperate and scared I was…read moredriving by Loanmax Title Loans and I thought my prayers were answered. When I walked into 301 S. Sheridan Lakewood, CO 80226 I never felt so ashamed for asking for a loan. The way everyone looked at me when I walked in was like I was covered in dogsh*& and smelled just the same. Nobody knew my circumstanses nor did they care. I pulled out my title, my drivers license and started the application. They had me go to my vehicle and they looked it over, had me start the car and drive back and forward. Now mind you, I have a 1995 Chevy Blazer with a few dings and such. I get it. She's an old vehicle. She's been beat (like me, running from an abusive boyfriend, hence, why I SO DESPERATELY NEEDED THIS LOAN). During the paperwork process they get on the phone with their supervisor and are discussing my vehicle. Let's just say that they were not at all professional and made me feel worse than I already did. I didn't ask to get beat and abused, and I needed a way out. That WAS my way out. So needless to say, I walked away feeling battered and bruised AGAIN. They denied my loan and sent me on my way. Last night, he hit me so many times I lost count. I will probably die by the hands of this man. If Loanmax would have given me the loan, I would have been gone to a safe shelter and finaly free of this hell. Thanks for being so judgemental and not helping someone in desperate need.

Young lady Denae was very pleasant yet professional which is rare for employees of Ace. Nice to…read morehave someone help instead of rushing me out. I will continue to come to this location as long as she is there.

The rating is true. When you need $$$ and have solid credentials they will help you. Plus now,…read moreafter the new 2019 payday loan laws, the pickings are getting slimmer all across Denver with several shutting down. One person there, (they have all been nice really); has been Robert and he is as professional and friendly as they come. A real rarity in this industry. So call first, know the rules and they really will help you; just always pay them back with no games and they will be there when you need them.

Love this location! Ace in general is super convenient when you're not committed to a bank and if…read moreyou use direct deposit with your debit card the fees are practically non existent, plus the activity texts are nice especially if you don't keep a register. Shaunna and nick are incredible, they're so helpful and have helped me figure out a few confusing situations from my debit card being stolen to changing my last name, direct deposit etc. I use ace primarily for my debit card but they offer a lot more! Happy customer.

From the owner: Installment Loans, Check Cashing, Money Orders, Bill Pay, Bank Account, Debit Cardsread more

Very inconvenient location. They do not have bank tellers. You have to wait in the waiting room to…read moremake a deposit. After a consultant is done opening accounts, you can do something as simple as a deposit.

I dont usually go to this branch, but I was in the downtown area and had some banking business to…read moredo, the teller was fast and friendly and the location was clean both inside and out, the only negative about this location is that the entrance and the parking can be a little tricky at times, especially during times of high traffic.

Extremely dishonest branch. (Specifically, Thalia). Enjoy the formal investigation from the federal…read moreconsumer protection bureau because you wanted to lie to me about banking rules and keep my money. Years ago, I was placed into a student account and explicitly told by this branch that I wouldn't be charged any fees until I turned 24. Instead, I discovered I lost $60 over the last 4 months due to hidden monthly fees. I do freelance art at 22 and don't have a consistent income, so pulling this under my nose is awful. But that isn't even the worst part. I went into the branch yesterday and spoke with a worker named Thalia, who completely lied to my face. I told her I wanted to dispute the $60. She immediately started aggressively pushing me to open a different account type. When I refused and told her I just wanted to close the account, she rushed to close it. The second it was closed, I asked about my dispute. She smugly smiled and said, "Aw man, we would have had to do that BEFORE closing the account. Aw dang!"Girl... you knew exactly what I wanted. Nobody leaves money behind. And it is a flat-out falsehood. Under federal consumer protection laws, consumers have a strict 60-day window to dispute unauthorized charges regardless of whether the account is open or closed. She stonewalled me because local branch metrics get penalized when they waive fees for a closing customer. She wasn't misinformed; she knew exactly what she was doing. In retail banking, employees are judged on keeping accounts open and keeping fee waivers low. Waiving $60 for a closing account is a "dead loss" on her scorecard. She rushed to close my account to try and trap me into giving up or forcing me to open a new account just to get a credit. By refusing to process a standard dispute just because the account was closed, this branch committed a direct compliance violation. To make it even worse, when I left the branch, I called phone support and spoke to another live representative who repeated the exact same fake excuse that they couldn't help me because the account was closed. Since their actual human workers prefer to ignore consumer rights, I submitted a formal complaint to the federal bureau. Corporate higher-ups are now investigating this branch and this employee's shady actions. This was no mistake. Thalia was passive-aggressive from the get-go and tried playing dumb to protect her sales metrics. Be extremely careful coming to this branch! UPDATE: Corporate officially responded to my federal complaint, and their executive office (specifically a caseworker named La Honda) completely tried to twist the facts to protect their branch. In their official response, they literally admitted that they knew I wanted my fees waived, but claimed they "couldn't process it because the account was closed." They completely omitted the fact that Thalia intentionally and aggressively rushed to close my account first specifically to trap me in this loophole and block my right to a dispute. They are actively hiding behind a timeline that their own branch employee manipulated. They took $60 in monthly fees from a 22-year-old freelance artist after explicitly promising the account would be fee-free. Instead of fixing it, corporate chose to back up Thalia's actions. I have officially rejected their response through the federal portal. Do not trust a single word this branch says. They will lie to your face, manipulate your account, and then rewrite history to the government to keep your money.

WORST BANK EVER!!!! One person says one thing and you get the information that they wanted. You…read morebring it in and another person says they need something else....you go and get that and another person wants something else...what the hell is wrong with you?? Shouldn't everyone know what is needed in order to close an account ??? DO NOT BANK HERE !!!! They'll want your first born in order to withdraw money !!!

I'm grateful for the auto loan and competitive rate, but not a fan so far of the initial process…read moreand the confusion of what they could offer me versus not. I was initially told over the phone by one of the reps that I could delay payments for 90 days and that I could register to become a new member at the time of closing on the purchase of my new vehicle. Then I look at my app and see payment due: End of March. I call and Im told that this is incorrect. Does your phone lines know what you can offer people or not? When I arrived at this particular branch, I initially had an appointment with another banker who was nowhere to be found. Thankfully Chase Gonzales was able to assist me. I was told that none of my information had been transferred over by the over the phone agent from earlier, and that all of my data was stuck in Pueblo(not sure if it was with Berenice Garcia, but that's who I received an email from on 2/11/25). Chase instructed me to call Pueblo to remedy this, to which I was quite frankly a little appalled at. I understand that my auto loan is probably a small fraction of your quarterly business revenue, but it should have been done already by your team. Do you want my interest charges or not? I go to chamber of commerce meetings and networking events everywhere around Denver and have come to befriend people who work in credit/loans. The final issue I had was that I originally requested for my payment to be sent out on the 8th of the month, not the 1st. I opened my app and saw that it was set up for the 1st of the month. I had to spend additional time out of my day to go to the Fed Ex nearby and print out new documentation and send it off again. An additional $0.50 was added to my monthly payment which is annoying, because it should have been done from the beginning of the process. I was originally being told that I would have to use one of my dates to change this. Chases attitude was great throughout this process and I understand its hard to do your job when things aren't really your fault or responsibility originally but its not necessarily mine either.

Try and reach them! Horrible. And good luck. The guy said he knew there issues. Call back. I did…read more Message says too busy. Good bye. WTH? They have my MONEY. Is this ethical and legal??

I've had an account with Solera for 6 years. The customer services is terrible…read more The app is non-functional, and the website is very confusing. Fortunately I don't use it much. Recently however I have had to move money in and out a little more frequently, however the account I'm moving to does not support ACH pulls and Solera says they do not send money out via ACH. The only option is to send a wire transfer which I get charged for. They also charge for incoming wire transfers (the only bank in the world I have seen that charges for this). I asked a manager about waiving the wire fee because they provide no option to get money in or out, and they said they can't waive it because I have paid it before. The poor customer service is the high end of the bar for future customer service. If I could give them zero stars I would.

This is a small bank, no question. I used it to set up a "check book" IRA/solo401k trust account…read morefor my small business. No fees of any kind. Online app is NOT non-functional. It works, it's just not intuitive. I've deposited funds numerous times, via ACH pushes to my account and mobile app check deposits, and wired funds out. It all works fine. I'm a low transaction volume customer, so maybe others get frustrated, expecting Chase or BofA slickness. They were the best option for my needs. I can't comment on branches, as I use as online only (no branches in my area).

I have been banking here since I was a teenager. I'm 40 now. They were great when they only…read morerequired a constant $25 to keep checking and saving accounts open. Now, it's 5 to $7 a month unless you have $100 in there at all times. I'm sure for many people this is easy. For me, it is not. I need every penny and live check to check. I will be closing my account after the holiday weekend.

What a great experience! I just opened an account here. They offer everything I had at my previous…read morebank and even a better rate on a CD! Everyone I interacted with was very friendly, happy to be doing their jobs, knowledgeable, patient with all of my questions and just wanted to make sure I was being taken care of. Thank you Renae, Erika and Preston for a pleasant experience! I'm so glad I switched to Foothills Credit Union.