I recently began to use Monocacy cleaners and while the quality of work is acceptable; i feel that the person who, I believe is the owner is rude. When I went to pick up my order in July, she chastised me for my clothes being there too long. I explained to her that I was away on vacation, however, she continued to chastise and let me know that clothes need to be picked up within a week. It happened again this month, however, this time she called me to let me know. Once again, I was on vacation and when I went to pick up, she once again chastised me and continued to say that she has rent to pay. In my 40+ years of taking my clothes to (other) cleaners has anyone ever handled the situation as she did. I will not be taking my clothes there any longer. read more

Michelle us very customer-service oriented. Always very reliable, consultative and great quality.

Absolutely the worst experience ever. They left blood on my daughters wedding dress (stains were left on her WHITE Dress). They added material that was not requested to the front of the dress, and sewed in in at an unnatural angle it is clearly crooked when my daughter is wearing the dress. Called to ask for explanation and refund because I now need to take it elsewhere to have it actually altered properly, they accused her of not liking her dress anymore and wanting them to pay for a new dress. I took the dresses back in and was told this must be how they were brought in, a brand new wedding dress that has never been worn had stains that appears like someone tried to clean, why would I lie about this. My daughter loves her dress and has spent the last 18 hours crying about it, because it is ruined and she is getting married in less than 2 weeks now. Horrible experience. read more

the service was great . they got the paint out of my jacket. I highly recommend them

Let me start by saying that I've never used the services of Monocacy Cleaners nor will I ever. Monocacy Cleaners is located in The Shops at Monocacy in Frederick, Maryland. I was driving around The Shops at Monocacy looking for a parking spot, however, all but two spots were all occupied. Those two unoccupied spots were located directly in front of Monocacy Cleaners. Both spots had signs that read "Monocacy Cleaners Parking Only." Regrettably, I pulled into one of those marked spots to wait for another spot to open up. I did not get out of my car. I did not turn off my car. I did not even unbuckle my seatbelt. While waiting for an unmarked spot to become available, I noticed a female employee inside of Monocacy Cleaners peering through the blinds at me. I tried to ignore her, but next thing I knew she was standing at my car window starring at me. Then, she proceeded to tap on my window. Obviously, I rolled down my window to see what she wanted (knowing what she probably wanted). With a sour attitude, she stated "you need to move your car." I replied, "I'm planning on doing so as soon as a spot opens up." However, she continued to be crude, abrupt, and disrespectful, so I ended up leaving the shopping center all together. What happened to good customer service??? Or just general respect for another human being??? For the life of me, I cannot understand WHY someone who works in customer service would treat a potential customer like that. Maybe I had 4 bags of clothes in my car that needed laundering (I didn't, but if I did I would NOT take them to Monocacy Cleaners.) This place doesn't even deserve one star (but it won't let me post my review without rating it). It deserves negative 8 stars. DO NOT GO HERE PEOPLE. Save yourself the trouble. I didn't even make it through the front door and was treated like I was 3 inches tall. Mind blown. read more

There are certainly a number of professional dry cleaners in Frederick, Md. One can search by Zip Code to gain better insight. However, simply conducting a surface review scarcely meets the objective. This is not a Bible Class; if it were, one might be more understanding, more considerate. Think about the person behind the counter for a moment; she's collecting your dirty laundry; trying to make it useful again. A task you obviously do not wish to undertake, else wise you would do it yourself. "Happy art thou to have come to me with this soiled foul smelling impudent thing, which if worn in its current state unbeknownst to you a great mischief might have befallen thee." Honestly, sometimes we hold ourselves to be more important and privileged than we actually are. Looking down our sniveling noses at others, we discover a second hard look in the reality mirror is necessary and long overdue. Aside from a slight language flaw on my part, I have had nothing but positive experiences and top rate results with Monica at Monocacy Cleaners, 1700 Kingfisher Drive, Frederick, Md. 21701. read more

I've been bringing my clothes here for years. I've always been pleased with the care given to my clothes and the quality of service. Above average. I've never been treated rudely as others have stated. Parking is an issue in that lot. read more

I've been a customer for almost 3 years, but I've finally had enough of the rude owner. I cannot fathom how a small business owner can chose to be so rude to customers. I would think that owner/operators would go out of their way to be nice. Keep in mind that her rude attitude starts from the moment you walk into the store and continues straight through to the end. It's as if the customer is a distraction, an interruption to the the status quo. I don't have to keep spending money in a store that sees me, and seemingly every other customer, as an irritant. Now to find a new dry cleaner/tailor..... read more

Ruined an expensive bed comforter and tried to blame us, claiming it was like that when it came in. The comforter had never once been washed or dry cleaned (and was in perfect condition when we brought it in) although she accused us of lying about that as well. Rather than act with integrity, facing her mistake, she yelled at us, calling us liars. I will never set foot here again. read more

I'm new to the neighborhood and came here to get a few dress shirts clean. I like supporting local nonchain businesses so I liked this place already. Initially service was straightforward and my shirts were ready when promised. When I got my shorts back two out of the four were simply ruined. It's hard to describe but also my like these dry clean only dress shirts went through a washing machine. They were stretched out and ruffled in areas and they certainly were not like that when I dropped them off. When I questioned what happened the lady who worked there quickly went off on me and said I was trying to steal her money (I made no mention of money) and that if I was a regular customer she would understand. Well I don't know how she has any regular customers based on this experience and in the future I will be taking my business elsewhere because this was an extremely dissatisfying experience. read more