Never thought I would leave a review for a laundromat, but here I am. After COVID, this laundromat went under new ownership and they cleaned it up real nice. The unfortunate thing is every time I come here to do laundry it's the staff. I always have someone coming up to me asking me if I know what I'm doing or if I need help, but in a bothersome way. I told myself months ago I was going to stop coming here because of it, but eventually ended up coming back due to convenience and location, but I'm definitely not coming back now. I wish this laundromat luck and hopefully no other customers are being bothered. read more

Seriously the best laundry mat I've ever been to. The biggest brand new washers and dryers the place is so well kept and cleaned. Always someone working and cleaning up 24/7 and able to assist at all times. Nice handwashing station even lol... read more

I come every week to wash here and every time i come it's very clean and the staff is helpful and kind.

ONCE AGAIN. Instead of management responding on Nextdoor and other apps. Evaluate your staff. There are multiple people complaining on the same person. Deny what you want. You need sensitivity training on your employees on how to have great customer service. This is not the way to run a business. When I spoke to her I asked her what was her issue I couldn't hear her the first time. She had an attitude. I told her multiple times my son has been there. She could've clearly stated our management team doesn't allow any customers to use the restroom anymore. I would've been fine with that but instead she chose to be rude and aggressive . Tell the truth before you speak of allegations at certain time frames making it seem like you're correct , I didn't come at her foul , I asked her what her problem was because I didn't ask her rudely. I just asked a simple question . That's where customer service comes in.The number on the door goes straight to the office. Bring back better management. You guys deserve the rating you have. The date Vicky comes back into management is the day your ratings will go high. read more

Monrovia Coin Laundry - Laundromat Near Me - Monrovia, California

See all

Use this platform to do better and improve not bully customers. My niece and I were sitting and waiting for our wash to finish. As we were talking your staff comes over and interrupts to tell us how we should sit properly and belittled my niece a minor. I had to tell her to leave her alone several times. I also found it appalling how she waited till I walked away to continue to harass my niece. Your staff targeting a minor is the issue. Belittling my niece was completely out of the line and honestly very uncomfortable for the both of us. It had nothing to do with homeless people, leaving clothes in the machines, prison time, or God for that matter. Your responses to countless negative reviews are shocking. Take this as opportunity to do better. God bless u and your business. read more

I cannot believe that the owner responded by saying I am Deceitful in my review?!? If i was told that I cannot dry my clothes in the laundry anymore because you guys are closing, I would've totally understood and just moved on. But the attendant told me that I cannot do that anymore in a rude manner because it is a waste of electricity. You asked if I leaved a bad review to the laundromat that didn't allow me to dry my clothes? I didn't leave them a bad review because they simply told me the reason that they were closing at 9 so it was not just by getting my way! Update: Owner really needs to chill rather than calling everyone who makes a bad review as a liar or harrasing. He's actually harassing with these responses. read more

I had to go here for about a month during a summer before the washing machine I purchased showed up. I found using this laundromat a really interesting experience and really enjoyed it. The washing machines worked, the coin machines worked, the washing machines were clean and did a good job. The place was very cheap. There were places for me to sit by my laundry until it was done. No fuss parking. I think people who hate this place dont understand that a lot of people need access to cheap laundromats. This place is able to be cheap because they do not have new state of the art machines (but the machines they have work), its not newly renovated etc. While using this place for a month I found it very clean, (though it did have things at times left behind by customers) though it was run down (which to me is a plus, because it being run down means it can maintain being cheap, as renovations cost money). Overall I was able to do my laundry, my clothes got clean, never had anything bad happen to my clothes here, and had a good relaxing time out while chilling here. I also never had an issue with anyone here. On a plus for me, this place was super authentic and felt genuine which I really liked in the worker here, and the overall establishment old style, design etc. The guy who works at this laundromat was the nicest person. I forget how he helped me because it was a few years ago but I just remember that I was surprised at how much he went above and beyond for me. I remember he was really nice, helpful and also fun to converse with. Overall, I greatly enjoyed the experience of using this laundromat. I stayed w my laundry the whole time until it was done and just had a very interesting and enjoyable experience. I also want to say something about people complaining that the place is dirty and showing pictures of dryer fabric softener sheets: the place was actually very clean when I used it, the floor was well mopped and pristine. I often went late and saw the guy moping the floor and cleaning the inside etc of each washing machine/dryer each night. The floor was clean when I used it. There were often dryer sheets and mess left by customers, but the place was never dirty at all when I used it. I think you will find dryer sheets on the floor of ANY laundromat lol read more

This place is very clean, well-maintained machines, and large quantity of machines. The staff has been very friendly. Vanessa has been so helpful even with assisting me with folding laundry, and Ida is also very friendly and helpful. Highly recommend. read more

Always have a great experience doing laundry there! They always keep the laundry mat clean and have great washers

I found this place to be very clean compared to other laundromats in my area it also includes ac which is great because of the heat which I don't see in other laundromats. When I asked for help the service was good as they were very polite and patient read more

Last night I left my laundry by mistake at the laundromat, and I went there this morning, but they couldn't find it. This evening when I went over there, Amanda found it for me, quickly and w.out trouble. Thank you Amanda. I'm very happy to get my laundry back. read more

Owner recently got the inside upgraded and is very rude. They had leaking washers for years , roaches inside & always had unsanitary areas , She is not approachable you ask a question. Everything is a slick remark again she just got everything upgraded 2023 do not recommend. read more

Vanessa. Employee of the year. Always above and beyond. Starts with a friendly welcome, ends with a friendly goodbye! Lots of knowledge about the machines, keeps the place clean, and will even guide you throw the ways of a real fold! Or don't fold at all and she will handle it all for a fair price! Washing and drying are super affordable place is always clean. If you go anywhere else... you missing out! Get it coin laundry of Monrovia! read more

This place and the machines here are so old and run down, but at least the dryers work pretty well. Chairs are provided outside too, in case you need a place to sit down. Best time to come is 2-4pm during the weekdays, when there are fewer people around. There's a smoke and vape store next door, which attracts some sketchy people at times. During the few hours I was here, some gangster-looking dudes decided to take a break outside the said store and the smell of weed was very pervasive, but I shrugged it off since they were standing far away enough and minding their own business. read more

Very disrespectful woman/owner at the laundry matt,, Maybe she's the owner,has blond hair.. especially if you have a child/children with you any mother would be upset with the disrespectful way she speaks to a customer and children..., unprofessional and over priced!!well not worth your money, for washer and dryer as well as the environment in there, IF you walk out to your car and come back in, your laundry cart elsewhere, customers take your cart, even though it's by your laundry baskets, or your laundry baskets are in your Laundry cart??,, The dryers Do not fully dry for the amount Of Money you spend in there as well as cash dispensers for quarters all do not work...for Monrovia I would highly expect a better laundry mat, seems like it should be in the city of the valley not Worth Money and Service I give it a zero read more

I love the safety and cleanliness of this establishment. The fair prices and attentive staff, plus the new washers and dryers are SO reliable and safe for my clothes. read more

Hi , my name is Lenette Mercado I would love to mention how wonderful the customer service is here. Was assisted by a wonderful woman by the name of Ida, who was very kind and courteous in helping in areas needed. Her cleaning was magnificent. Never have I ever been to a laundry mat that cleaned the washers and dryers inside and out. What a great job she does not including the savings they have here. . Thank you Ida!!! read more

Monrovia Coin Laundry - Laundromat Near Me - Monrovia, California

went in to do laundry today. Ida the attendant insisted on me showing her my laundry before using any machine, so far as to yell "hey, excuse me" and tap me on the shoulder. I don't appreciate being touched. There is a right and wrong way about approaching and talking to somebody, this was NOT it. not comfortable doing laundry somewhere if the attenadant feels like they're the police.. will continue to go to the one across from Vons even if it's farther. read more

I went there 8*2*24 the lady was so rude to my and husband she kicked us out we were the last ones there she was very she didn't let me fold my close and she threatened me that she was gonna record my license plate. I did not tell her anything. i didnt say any bad words I just asked her for her name she asked. she said we close at 10:30. I told her I understand that I'm sorry I thought you guys were open 24 seven her name is Jessica. She said she was a supervisor supervisor that I've seen the way that she talks to people. Very bad attitude with customers. read more

Our front-loading washer at home broke down. While waiting for newly ordered machine,, found this place nearby. If I was still an apartment-living bachelor, I would have no problem coming here weekly for my laundry. Looked like all the machines were working. They were all clean. Top loaders and at least three different size front loaders,, which,, by the way make retail front loaders for the home look like toys.. Dryers worked well. Rolling baskets were solid and worked well. Not sure what standards the negative reviewers have, but I am glad I ignored them. Will probably return regularly to wash large quilts...probably what killed our last front loader. PS, there is a liquor store and taco stand in same shopping center. read more

I'm leaving a 1 Star again because the sorry owner of this establishment is blatantly lying about me and I won't stand for it and I can't respond back to their lying response. I don't know who they saw on the cameras because that wasn't me. If they're claiming they saw me on the cameras based on my Yelp photo, sorry to inform you, I look nothing now how I do in my photo. SO I have no idea who they saw on their cameras and whoever fell asleep in their parking lot til 1:45 AM because THAT WASNT ME. And I was never allowed to enter their doors. So the attendant on duty that "took out" my clothes from the washer, "paid" the $2 to dry my clothes and fold my garments NEVER HAPPENED. Also, I never apologized to ANYONE. I only got YELLED at by the rude ass employee with the pink hair they hired behind the closed doors. But please make that video public for everyone to see because that isn't me on the camera. This sorry ass laundry mat needs to do better and the lying owner needs a reality check because they cant man up to the fact that they have a troubled business model. There's a reason why the public consensus has given them an overall 2 STARS read more

The one star is for the new equipment and cleanliness of the place. I would give 0 stars for customer service. Before taking out my laundry I quickly ran in to throw away an empty fast food bag, since there was no trash can outside. On the way back to my car, I was stopped by Sergeant Nasty Pants informing me that what I just did was considered TRESPASSING AND LITTERING!! She was so rude and nasty, she COULD have just stated that trash cans are for customers only and I would have explained that I was PLANNING TO BRING IN MY LAUNDRY. She put such a bad taste in my mouth I hopped back in my car and quickly drove to another facility. This woman needs to let go ASAP to peruse her dreams of becoming a correctional officer. read more

Really bad service. They weren't helpful when asked simple questions. Not coming back.

Disgusting facility to do laundry. I was desperate because my washer & dryer hasn't been delivered yet & I moved. I came here for the convince of location. I suggest not doing your laundry here. The owner or worker just sits in his little room vaping & watching TV. I would be embarrassed if I owned this place, have some dignity. read more

Monrovia Coin Laundry - Broken & exposed - Laundromat Near Me - Monrovia, California

See all

Do not go here. There's no way to contact anyone, the only two numbers don't work and/or are ignored, 80% of the machines don't work and aren't marked, I wasted 30 min waiting for some clothes to dry that didn't even dry and I can't get my money back since there's no way to get a hold of someone. Adding a coat of paint is wasted money. I'd rather go to a place that looks terrible but functions well than a place that maybe look somewhat okay but is super run down and a waste of money and time. read more

I was browsing around looking for a laundromat close by. I came across this place by Google maps. Whoever owns or works here, this place racially profiled me asking "If I am here to wash?". I was so appalled by his negative demeanor. I respond, "Yes, I am". He answered, "Where is your belonging?" I responded like, "In the car, can't I get coins before I started washing first?" He stopped questioning me. I never felt so disrespected. If you don't want my business, I'll take my business somewhere else. Stay away from this place that will target you for the way you look. The place is dirty and isn't well kept at all. read more

This would be such a wonderful laundromat if their employees didn't treat you horribly the second you walked in. A short blonde lady working this Wednesday morning shift was very rude the second I came in when I said I needed to get cash from the atm so I can get quarters. She was questioning me and saying if I'm not doing business here then I can't get quarters and need to leave because I hadn't brought in my laundry that I had in my car yet as I didn't want to drag it around as I figured out how this new place worked. This was the first interaction and it was very unwelcoming, her tone was rude, and she was generally unfriendly. This was my first time here and she was very standoffish. I will not be back, I feel extremely unwelcome here and hated how I was immediately treated like I was doing something wrong. I haven't met the owner but by the way he clearly states in every bad review response "I have no control over my employees" he has no idea how to run a business. Go somewhere else. Made sure to grab some more of your quarters on my way out by the way, thanks, gonna use them elsewhere. I've read several reviews and see that this is a consistent problem many people share. Posted this review when I was more heated but edited it to reflect how everything made me feel. Still would give 1 star. read more

I could see why this place has low rating. All these rules including no drying allowed unless you wash there. Don't have a hot water option for the washers which are $3.75 read more

Reading all the other reviews and seeing the way the owner is off hinge shows in his replies, STEER CLEAR FROM THIS PLACE, I recommend the "Sierra Madre Laundry" it's not that far from here and it's probably plus 6 minute drive depending where u are, but that place doesn't have the same strict rules, and they actually let you do your laundry in peace instead of constantly hawking you. It feels like i'm in a prison when i go here, constantly looking at you to make sure you don't steal or anything (which i get) but it makes the environment very hostile, im not going to war to do my laundry i'm just here to do my laundry. read more

I came here today for the first time to dry some clothes, as my dryer broke down - there's a woman policing and following me and speaking to me in Spanish which I asked her to speak in English because I don't speak Soanish. This place does not allow you to dry - you have to do both. She offered me info on where the next laundromat is to help me - so thank you. But such an inconvenient. I will not be back and prob will it recommend it to my neighbors. read more

Walked in the lady gone say can I help. For one this is a laundromat not a convenient store. But I was trying to get some quarters. She gone say if you bring your clothes to wash we can give you quarters. Since when I would never wash my clothes in that raggedy ass place all the machines do is take your money. The dryer don't dry your clothes all the way. read more

Hey...... Seriousness..... Don't go there!!! This place is awful, like if I was republican awful, like excuse me awful!!!!!! My damn machine stole my money. It was 5 dollars but that's not the point. The point is that there is no one there and the number for an "Armen" does not answer at all! What happened to customer service??? read more

See all

Our dryer broke down and this guy needed to wash clothes asap or go without some fresh chonies! Yelp steered me away from two other locations and sent me here, sure it's not the cleneast (not very many laundromats are) and sure everything isn't in Tip top shape but what is counts and that's working washers, dryers, a clean bathroom, clothes baskets to wheel around and a well stocked detergent machine. A neat fact , there seems to be a foot massage place a couple doors down. read more

This review is solely based on my experience today 4/1/24 at or around 9:54 pm. I've been going there for the past few months and every single time I've enjoyed my time there. Today, I had a horrible experience with the attendant (a female). I forgot my dryer sheets so I came in and asked the attendant for the items that were on one of the counters. I approached her politely and asked if the stuff on the table belonged to someone because I felt like the box of dryer sheets belonged to me. Her response was aggressive, combative, condescending and loud. I kept calm but after she continued with her aggressive attitude I asked her if it was a problem that I asked her about my dryer sheets. I let her know that my issue was the way she responded to me with her nasty attitude. She continued with her aggressive attitude as if I did something wrong and rather than de-escalating the situation, she continued to mock me saying that there was one dryer sheet left. She then continued to yell and she threatened me that she was going to call the cops. She further said that she had the right to refuse service. I responded by encouraging her to call the police in hopes that the police would look at the footage and confirm my version of the encounter. A male attendant or possibly a random person walked in and she kept talking to him about how she would call the police. Of course she never did call anyone. My understanding is that there are cameras and that they will confirm my encounter with her. This is a horrible person working there with zero people skills. Such a shame because for the most part they keep the place clean. This review might change depending on the owner's response. I still have faith that the proper person will make this right. read more

I been going here since the remodel & new owners took over & got to know the young man who is the Early Morning Manager who is polite. & We have talked about different subjects Even My & His Christian Faith. But Today I saw as others anything but That!!! Started as he was asked a question & He started using Vulger Language towards a Woman & His Son, Calling Her Vulger insults & Using Vulger N-Word insults towards the Woman's Son & they Wanting to Assault the Person!! While We & the Camera inside the Laundry was catching Him doing all of this. He Was Out of Control. Saying all could get the F out & He is the Manager!!! I finished my laundry out into my car & Being Concerned about Him stood out Side asking Him what was wrong with Him & We all were paying Customers He can't use Vulger Language towards Us!! He came charging at Me pushing Me out side saying he was going to assault Me !! Telling Me Vulger Christian slurs against Me because of My Faith. He again came at Me still saying Vulger Words. It got so Bad We Called Monrovia P.D on Him!! After they saw the inside Video & Videos we all had. They Told Me I Could Press Charges On him for Assault!!! They called His Mother who is the Owner & She said she did not want us to come back to do laundry like if We all were in the wrong?? I told the Police I felt sorry for Him & Her & would not press charges on Him!!! He still call me a Vulger Name after that? I filed a complaint with Better Business Bureau. Also Reviews on Monrovia Coin Laundry site & On Here. I feel everyone Should Know How We Were unfairly Treated we Were. REMEMBER VIDEOS DONT LIE...& THE TRUTH HURTS . I know Alot of Others in this City & Suggest they Do Not Get Monrovia Business. I feel Hurt & Disappointed on How I was Treated & Spoke to with Such Disrespect as a Older Man!! & For Others Disrespect Who Were There. No Excuses for Such Behavior!!! NONE!!! For Him to attack My Faith Was Very Hurtful & Disappointing!!! Hope He gets the helps He Needs & The Owner Realizes He has no place to Be a Manager Anywhere!! No Excuses Please. !! Thank You. read more

Stopped here while on vacation because laundry is always a necessity, right? Have nothing bad to say, just wish the arcade machines were working! read more

Exclusive sneaker washer! I'm sold! This laundry has an amazing sneaker cleaner! I'm a sneaker head and I always take my shoes to a cleaners that charges me $15 bucks a pair of shoes. Here at Monrovia Coin Laundry you can was up to six pairs of sneakers for $8 bucks $4 to wash and $4 to dry. Machine does a great job! Left my shoes looking brand new! I will definitely be coming here to wash my kicks! I definitely recommend! read more

First time here let's start with the good thing first they are opened late which is a live saver if you really need to come last minute bad part there is the dryer sheet all over the floor the floor is filthy like if they don't mop or sweep read more

Monrovia Coin Laundry - Laundromat Near Me - Monrovia, California

See all

Had no other option but to try this laundry mat out and honestly, very disappointed. 60% of the machines are in not working conditions. This place needs some TLC . Seems like the people running this place don't care at all. And why should I also. No other option but to wash here for the night. Won't be coming back ever again. Do not waste your time here as I i did. read more

Alright so I forgot some of my carpet rugs in the machine and came back to get them. The manager "Casey" claimed he checked all of them so I didn't check he also mention that people steal all the time. I took his word for it because he said he was the manager but after I leave I see him LITERALLY flip people off. I go back inside and check the machines and behold my rugs are there. Unprofessional and makes me think he's a theft himself I feel sorry for Casey for being an idiot. read more