Unfortunately, I had no issues with this branch until their in-branch ATM accepted a large cash…read moredeposit for my business account but failed to provide a receipt or credit my account. I was then told I would have to wait up to 10 business days to possibly see the funds without any proof of the transaction. To make matters more frustrating, there is a fee for large deposits with a teller, which is why I chose to use the ATM in the first place. While I understand this is not the fault of the staff, it is concerning that an unreliable ATM is operating inside the branch and handling customers' money in this way.

I like coming to this Chase even though there are others closer. 5 stars because I had questions…read moreabout different types of accounts they offered etc. Chris helped me today and am so grateful to him for explaining everything in detail, so patient and helpful. True customer service.

My first time here and Debbie was so helpful and so sweet I loved their hospitality and will…read moredefinitely be referring them and will be coming back.

Debbie and Destiny are great! Super kinda and helpful . They have been real angels in my life …read more Thank you for all the help and patience with me . God bless you two awesome ladies . May your business be booming with new customers . You Two deserve it Micah

Super nice women working here all the time definitely recommend it ! They are helpful and…read moreknowledgeable with any questions you might have sending money

Very professional, applying was not difficult at all, and the fee was reasonable. Definitely the…read moreplace to come if you need a loan. Clean office, easy to find, and a very nice lady will attend to you with courtesy and patience.

Please come see Mercedes! Great customer service & very helpful, friendly & amazing! I recommend…read morethis place!

The staff are nice. But my main problem with this place is that doesn't accept Apple Pay whatsoever…read moreever. The ATMs outside won't take it, and neither will the readers inside. To younger people like me, digital wallet accommodations are an absolute MUST if I'm going to do business with you.

I'm very thankful for this Citibank Branch helping me out so quickly... I was recently a victim of…read moreFraud on my account. I was very sad & disgusted about the entire situation. However, Kirsten & Manny helped guide me every step of the way. To blocking, closing & starting from scratch. Manny went above & beyond even helping me set up things on my phone & APP. It definitely made me feel better knowing that they knew exactly how to handle the situation & getting everything squared away. Manny even called a couple business days later to see how my temporary card was functioning & asked if I had any questions about my new account. I also received my new Debit card via mail shortly after his call (which was way quicker than expected!) I am so happy with their service because my parents had fraud on their account around Christmas from a different bank franchise & it was not handled as well. A lot of miscommunication & unanswered questions. So thank you Citibank & Manny/Kirsten for making this process easier.

Lady has an attitude like it's her money doesn't even know what she's doing just threw my check…read morethat was valid they're lose on 30 dollars out of just the interest.

If their hours are open till 7, I would hope they are open till 7. She was ready to leave before 7.read more

This Bank of America is near Monrovia Library park, directly across from Citibank. There's a…read moreprivate parking lot by its side, so parking is convenient. They don't have many staff working at the lobby, and there was only one teller. While in line to get serviced, I thought "how bad could their service be" while looking at the low-rated Yelp reviews... I went to pick up foreign currency that was ordered through a legitimate mean, but not through the app. The teller couldn't find my name, told me they don't accept foreign currency orders through the way it was ordered for me, told me they'd look at the vault to see (but the teller was also busy and didn't have a chance to do so), asked me to take a seat. I had to wait in line again. Long story short, the branch manager stepped in and settled it. They handled it well at the end and it didn't need to be escalated further, but it was inconvenient going through what should have been an otherwise smooth experience. Also, many of the private rooms were for Bank of America Business Advantage, and there's one section for Merrill. The folks helping are very loud, so I can hear all the conversations that I think should be private (because they disclose numbers). I'm not sure I'd feel comfortable going to this branch to get advised. Overall, I didn't have the smoothest experience here. On the bright side, they have 2 ATM's outside that should be a convenient use!

Change the person supposedly greeting clients in to someone more warm and helpful, instead of…read moredismissive sorry I can't do anything for you mentality. Damn I invest money into your company and this is what I get. So frustrating and depressing! To think this bank is my primary bank. I just opened an account for my children and they were very excited to make a deposit their chores cash with coins already rolled into paper. Unfortunately I forgot the PIN numbers I assigned and I just had an eye surgery soy sister drove me and I don't have my id. I understand that physical id is needed but he could have told me in a vice why and not dismissive to my children. I work at retail and we need id mostly for customers but he could have been more helpful and nicer about it. Even explain why physical id is needed coz i mentioned I have a copy of it on my phone. I really dont want to come back but my daughters begged to get their money I. And their cards available to use. Please put someone in there that clients would feel they made a right choice choosing Bank of America to invest and keep their hard earned money. I have more to say but stress start to gain in on me and making my pain from my eye more painful.

On February 27 at around 1:00 PM I had a horrible experience with the Manager in that location…read more His name is Chris, I had my purse stolen, I been cashing this check for over a year there... Chris came over and didn't accept any other documents to prove identity but also told me to get out that there is other customers!! Only one in line.. A manager that is obviously racist and rude should not be working there. You can check cameras!. I gave you day and time of the incident. Thanks I'm

This place is suck. I came in to open an account with them about 40 minutes before closing time…read more They waited until 2 minutes before closing time then come tell me that they close in 2 minutes and have no one that can help me.