Nice clean store with a friendly and knowledgeable staff, nice selection of products at good…read moreprices. Definitely a go to for anyone looking at a new vape shop

I've got to say, this is one of the friendliest, most informative, and supportive establishments I…read morehave ever entered. I came here a few weeks ago to get a small salt vape in order to attempt to quit smoking. I came in and the guys at the counter were more than happy to sit and explain the different styles and price ranges they offered, as well as their genuine opinion on each. 45 minutes of this and I walked I out with exactly what I needed. Today, two weeks later, I came in to replace my coil in my vape. They helped me install the new one without even asking. Unfortunately, the small rubber part broke off when he was refilling the juice. So what does he do? No hesitation, gets me a brand new tank for my vape. Excellent service, excellent people, and very reasonable prices on top of everything. I would give 6/5 stars if I could.

By far the worst service I have had in a head shop after 31 years of being on this earth, I walked…read moreinto the store in hopes of finding some new glass, and upon arrival when I walked in did not say a word. Standing in the front talking to one of his friends laughing as I walk around the store multiple times trying to give hints that I need help. It was sad I waited five minutes for him to attempt to recognize that a customer needed help but disrespectfully ignored every cue I gave you that I needed help I give one star and I do not recommend this location to anyone or your family now I am a fan of those Bahama mama shops in Houston, but I will never return to the Store in Katy

This particular location has the absolute BEST service especially with one on one with the client…read more As a disabled combat vet suffering from many issues. These good folks take the time to assist me in whatever I need as I am desperately trying to ween of all the pharmaceutical drugs the VA prescribes me. I am literally alot better emotionally/mentally since I began being a regular here! Check em out folks! Especially my combat vet brethern! You won't be dissapointed! That's is all! Carry on!

Great service great vape and smoke selection. Good value the best agents ready to help u get what u…read moreneed

I am treated like a family member not a customer. You get excellent service, excellent products, I…read morecan't tell you how much I love Zen one of the owners and his brother Kevin.! I will never go anywhere if I move like to the Moon I will have them ship me products! The products are the best, the prices are excellent. They are constantly updating to the newest stuff. If they don't have it, they will order it for you. They will find it for you if you can't find it they will. I recommend this place, I recommend this place I'm telling you if you go you will not regret it! You cannot beat the value I've been sick and the owners have actually dropped off products for me that's how loyal I am to them and them to me. Try them you will never go anywhere else I promise you!

Very superior products! I visited this establishment 2 or 3 months back, searching for a particular…read moresupplement brand that i wasn't able to find at other store. Thankful, the customer service representative (the owner of the store, I believe), was very patient and friendly as he answered the many questions I had about his products. Also, he was genuinely concerned at making sure that the items I purchased worked for me. If he is reading this, yes sir, they did and you definitely have a customer in me!

Most Amazing Prices Great staff with so much delicious…read moreselection I have never seen such a nice clean store as well .. The customer service is 100% really good

Two Years of Loyalty Wiped Out - Zero Support Response!! I…read moream writing this review as a last resort because every other channel--in-store visits, phone calls, support emails, and even providing my information to HR--has resulted in zero follow-up. I have been a loyal customer at Vape City for two years, ALWAYS saving my rewards points. On March 22nd, I confirmed with a staff member in-store that I had a balance of over $200. I used a portion of those points for a purchase that day; however, when I got home the vape did not work and that is when all the trouble began. While the guy I spoke with eventually located my account after a call to someone else, the account has since vanished entirely. I am now being told the system cannot find any record of my phone number or my two years of accrued points. Please note they changed/updated their "systems". The Facts: Verified Balance: Confirmed in-store on March 22nd as being over $200. Due Diligence: I have contacted support, visited the store multiple times, and spoke with HR. The Result: No one has contacted me, and the only "solution" offered was a staff member telling me, "Hopefully they find your rewards." "Hopefully" isn't a business solution for missing funds. I have spent a significant amount of money at this establishment over the last 24 months, and I expect my account and the rewards I earned to be restored. I am looking for a manager or corporate representative to reach out and resolve this immediately.

It was my first time here & Skye's customer service was out of this world!! She was so kind to…read moreeveryone that walked in & QUICK as she was working by herself. I got this super cute bowl for 9.99$ & she gave me a cute bag to keep it safe. Thanks so much Skye!! Whenever I'm in the area, I'll def be back! The shop was well organized too. Great prices.

The young lady with brunette hair and colored eyes is so sweet ! We came back due to an issue with…read moresomething we purchased and she was so helpful and kind. This is why we're regulars here !

Service was amazing, Deja has a great personality and very knowledgeable about the productsread more

I love this smoke shop. They have the best drink slushy for Happy Hour. You get your moneys worth…read morewith the optional cup sizes and variety of flavors. I love the ambiance and the competitive market prices. The young female cashier is always so friendly and knowledgeable with products.

Absolutely love this place, has everything I need at a great price and very kind staff. Highly…read morerecommend

Josh is awesome, he knew exactly what to suggest for me. I didn't want a high, but a relaxation and…read moresomething to deal with anxiety and be able to take during the day also and still complete my task.. my job can be stressful and I deal with social anxiety , but he knew just what to offer and it helped me out so much.. He was highly informative and I felt great about purchasing the product because I knew it was a trusted brand.. Thank you Josh for your help and your pure kindness

Came in here really late at night (like 1 in the morning). I love that this place is open 24 hours…read more The 2 ladies who helped me were very helpful and sweet and genuinely seemed like they loved what they loved what they were doing. Will definitely be coming back.

My mistake. For almost 2 years I've been getting exceptional service when I visit here. I…read morereferred to the gentleman Jason, but it's Justin. Great service every time and great place. Thanks Justin!

Great customer service, polite and the prices/deals fasho hit here. Highly recommended.read more

I haven't been here since the new owner took over and I was pleasantly surprised! Not only was I…read moreable to get new fluid but he was able to add nicotine to bring up the strength! Awesome customer service!!!