Service! The service and attention you receive here is top notch. I am on the hunt for my first…read morepair of "real" cowboy boots. I have a few pair of kick around pair that I got online, but I wanted to be fitted for a quality pair. My sales reps (yes, plural, two women helped me) were knowledgeable, they helped me understand the difference between the proper snug fit and just plain too tight. Did you know a good fit boot should "flip flop" on the heel a bit? Did you know that snug fit on the top of your foot is expected because a well made boot will stretch? Me either! I went through a process to find what I liked. I tried high end boots and even a few on sale. I landed on an Arait and she felt so good on my foot. I didn't purchase that day because I wanted to try all my options. I made the mistake of going to another boot store on Lynnhaven Parkway--I won't say their name here. The service was like leaving Gucci and going to Walmart! I got a "Let me know if you need some help" yell from the front of the store". No one insisted on taking my boots off--like they did at Acredale: no one explained the leather construction and enforced stitching on the boots; no one explained how to wiggle my toes to squeeze into the boot--in fact, all I got from the employee was how she liked square toed boots and not the snip toes I was considering, and how every boot I looked at she already bought that boot. I left quickly and I already know I am gong to return to Acredale! In a day and time that customer service has gone to the way side, the customer service you receive here is nothing short of amazing. You need not worry, I will be back.

I had the best experience buying boots today. I wish I had gotten the names of the ladies who…read morehelped me because they were so good! I walked in and had in mind a specific boot, a Ariat boot and I only knew that the color was whiskey barrel. Immediately one of the ladies knew it was model Hazen just from the color... I did not expect them to have this boot in stock but they did. I had 3 employees help me, find the boot, the correct size and showed me how to take the boots on and off... So awesome. Even stretched the calf a bit so it would fit perfect and they do!! Such a great experience and i'm so happy with my new boots!

I decided that it was finally time to drop all the baby weight. I've been slowly running on the…read moretreadmill and my feet were not having it. Though the reviews are minimal, they were pretty detailed and I decided to take the plunge. It wasn't very busy and we were immediately helped by Ethel. Very patient and kind, not pushy in the slightest and knowledgeable. She walked me through the machine that'll take notes of how you put pressure on your feet, and had me run on a treadmill to get a better idea of how my feet land when running. She explained to me what she took notice of and which shoes would be best suited for me and my goals. I tried on three pairs of shoes, and honestly, they were all comfortable. I asked about insoles and she helped me get some as well, but she didn't try to upsell me on those, which I appreciate. She did mention with a purchase of shoes, I could get $5 off a pair of socks, and I'm a sucker for socks, so they got me there haha. So far my shoes are nice. My feet don't seem to ache as bad when I run, but I still need to break them in. I have no complaints at this time, and we'll most surely be back to get my husband a new pair of shoes in the coming months.

This is a cute new running store in a great location in the strip mall area of Eden Way where Taste…read moreis located. So it's got plenty of parking and is near to tons of other shopping and food. So you can make a day of it and run your other errands too. I stopped in earlier today for packet pick-up for my Christmas Town Dash 8k at Busch Gardens in Williamsburg this weekend. Staff were friendly, offering help and assistance, they had the system to monitor your run and pronation to fit you there and had tons of other run accessories and goodies like snacks, socks, clothes and shoes. I especially loved some Brooks special edition Christmas shoes they had. Nice addition to the run spots in the area! Sooo glad packet pick up was local too and I didn't have to drive to Williamsburg for pick up. Woo!!!

Great customer service, great selection, and impressive store design. Went to just look around,…read moreleft with boots for wife and boots/outfit for 3 yr old daughter.

If it were possible to give this store less than one star, I would do it without reservation…read more My wife bought me a premium hat through their online storefront some months ago. She placed the order in October, and it arrived in January, which was expected, given the time required to make and ship the item. The total cost was over $500, but she felt comfortable buying online because my hat size is well-established, given that I've been wearing cowboy hats for 25 years now. Additionally, Pungo Ridge advertizes a return policy that they claim allows you to return an item if you're not satisfied with it. So she didn't see any issue in placing this order through this vendor. When we received the hat in early January, we immediately noticed that there were three major issues with it. First of all, the brim of the hat was creased in a really odd, almost clownish style that was nothing like what she had ordered. Second, the lining of the hat was installed haphazardly, so that it looked crooked and off-center. Totally unacceptable for such an expensive hat. And last but most importantly, the hat was at least one size too small for me to wear, a major discrepancy in sizing. So we reached out to Kelley at Pungo Ridge to see about either returning the hat or having it altered to the specifications that my wife had ordered. She was very accommodating at first, expressing concern and offering to help. After exchanging several messages, she said that the manufacturer would be contacting us in a few days with return instructions for the hat. We thanked her and waited to hear from the manufacturer's rep. Unfortunately, the hat's manufacturer never contacted us. After three weeks, my wife reached out to Kelley again to find out the status of our return, but her messages were ignored. My wife even called the store and received no reply to the voicemail she left. So after $500 spent and all the back and forth, we were left with a very expensive hat that I can't wear. The sad thing is that, even if the sizing were fixed, I don't really even want it, because the quality is a lot less than you'd expect from a $500 hat. So it's a total loss for us at this point. The bottom line is that my wife ordered a very expensive item from Pungo Ridge, and when it wasn't delivered as ordered, Pungo Ridge did not stand behind it with good customer service. That's the critical test for any retailer--what they do to help you when things go wrong with an order. In our experience, Pungo Ridge failed that test completely.

Prompt greeting, friendly service, clean store. Back to school shoe shopping with kids in tote…read more Despite a fairly empty store, there's not a ton of space to browse. Shoes arranged in less than obvious wall convention. Basically, to the left of a certain point are little kids sizes while to the right was 4Y and above. Lots of industry recognized name brands: Nike, Adidas, New Balance, and Vans. Prices are high, what I'd consider mall price points; definitely well above online retailers and sale outlets. I guess they stay in business by locals' who may not have reliable transportation, internet access, or just like to buy what's in front of them regardless of the inflated markup. Lots of parking available in the shared Southern Shopping Center lot.

All the above go there weekly and by shoes I'ma mad sneaker head love them folks up thereread more

This place is horrible, never have my size, has a horrible selection of boots and what are those…read morehours? Don't waste ur money here, go five min down the street to Deyoungs, a much better establishment. Thank you.

Terrible. It was my first time coming here. Absolutely no parking in sight and appears as though…read morestore does not have a parking lot either. Was not fitted for my shoes either. So, I have no idea if I got the right pair. Store is cramped and no room to walk around and see how shoes felt. I would not come back here, mainly cause parking is a disaster and I shouldn't have to pay to park. Nearby lots all have signs that say they will tow for non-customers. That or a person needs to pay in advance for a parking permit/tag!

The staff here were friendly & kind.this store is well stocked for men & women. They also have a…read morenice selection of shoes, skateboards, & surfboards.

The music was pumping as I entered the store. A staff, the only one I saw was at the door. Tents…read morewere set up outside with additional merchandise. My daughter and I looked around a bit and it's a beautiful store. Tons of beach and surf merchandise. Displays are attractive. No one approached to assist us. They offer name brands and it's pricey. One of my biggest issues I have with the surf chain is their return policy. It's short, must have a receipt and no credit is put back on your card. It's in store credit only. For this reason I personally do not return.

We went seeking a suit for our 15 year old. They had a selection to choose from in his size…read more(34-36). We were greeted by a salesman who helped up for over 30 minutes in selection a suit, tie, belt, shirt, and tie tack. He then proceeded to help us find a dressy outfit for our other son. The prices were great and additional discounts were given. We will be back for sure.

They have great customer service. Found what I was looking for. They ordered my blazer came in when…read morethey said and I will be going back for future business.

I used to shop here all the time growing up to get my dance wear. For years they seemed to have…read moregood service, never had any issues but things went pretty downhill when I started needing pointe shoes. It's been a couple years since this happened and I now dance in Florida (I just went to a dance wear store down here and had a completely different experience which reminded me of my experience here and I wanted to warn others). The first time I got fitted for pointe shoes- the saleswoman (maybe in her 40s or 50s I would say? Not sure if she's the owner, had short black/brown hair at the time) was SUPER condescending about my feet and made me feel like I was a burden to her because my feet were "so flat" and made more than one comment about it. Mind you I was like 13 at the time and already insecure enough about my body. Whatever- it was my first time being fitted for shoes and it's like the only dance store in Virginia Beach so my mom and I just bought them and left. Getting your first pair is supposed to be fun and memorable and she tainted that experience for me. The second time- maybe a few months later- My dance teacher recommended I try new shoes because she wasn't sure if the ones I was given were the right fit anymore. When I went back, I brought my old pair but let them know what my dance teacher recommended about possibly trying a different brand and they let me know it was going to be I believe another $10 to be fitted for new ones. The woman (same one we had a poor experience with the first time) had me try on two pairs. Two. From the same brand as my old shoes because she said I just might need a different size. Wow what a time consuming process! Totally worthy of being tacked on a $10 fee! When my mother inquired more about the fee and expressed her frustration because the shoes were nearly $100 and that process only took her maybe 5 minutes- the saleswoman just yelled, complained, insulted my mother and said we could take our business elsewhere. So we did. Had to drive to a different store in Chesapeake, but I had a great experience, the saleswoman was very complimentary, had nothing but posts things to say about my feet and recommended a completely different brand to me that ended up feeling a thousand times better. No fee. She spent a good 20 minutes with me making sure they felt good. This was my go-to dance wear store growing up and it's really terrible this happened. Do better.

Newer location in the last 2 years. Very helpful staff that says a big hello when you walk in…read more Discounts off most items if you are at a dance school. Also 15% off if an ODC. New store is a little smaller than last it seems, but this one is all new in a nicer building and appealing. Store has a great inventory of most items you would want, or they can order. Parking lot was clean, but sidewalk had duck droppings outside the door and we were greeted by one that frightened by little girl to death. There are really not a lot of options for dance wear in this area and they are more central Virginia Beach with the move. We will keep coming back.