Absolutely terrible service. Am a student and had a membership which I thought was only for one…read moremonth. Asked the person at the desk in may to cancel, said they would and they never did. Paid over 300 dollars for 11 months of not being there because I live in Arizona and was only back for a month. Only refunded for one month. Greedy place. Terrible customer service

Paid for an entire year's membership up front and two months later my son had to move home for…read moremedical reasons. We were told we would get a refund for the 10 months not used but after several phone calls, no return calls, and finally just being ghosted all together , still no refund. Nice ethics and morals VRTX.

While in Missoula for work from out of state, I thought I would utilize the local Y during the…read moreevening hours after work. I was told by my local Y beforehand that as long as I had my membership card with me, I could use any Y in the US without issue. Upon presenting my card at the front desk, the kid there was unable to look up my membership back home in WA because the internet was down but let me in for free upon signing a non-liability waiver, which was fine. I found the facility to be quite dated and subpar with more modern Ys and the track was small in scale. Too many different rooms to use the machines and quite crowded to be honest. Nice clean environment otherwise.

I absolutely love going to the Y! The staff is very friendly and accommodating..without wanting to…read moresingle anyone out I do have to mention that Bill is the best !!! Despite the continued drag of the Covid-19 they are doing everything to keep the operations going.....great job and THANKS!

Clean facility with a good variety of equipment. Loved the sauna and steam room. Amble parking and…read moreit was empty on a Saturday evening.

the music needs to be for the people who work out there. or classic rock. not young people hard…read moregarage noise!

My daughter and I had great services here- massage and scalp treatments and hair cuts…read more Staff was friendly and my massage was amazing! My haircut was also great- she took the time to treat and twist my curls which needed the TLC and made it look really natural

Terrible customer service. Treated my sister with disrespect at a time when she really needed…read morekindness.

Manny found just the right spa for us and had it placed on the schedule quickly (we had out-of-town…read morefamily arriving.).Angeles and Kolton delivered and set-up the unit efficiently and correctly. All three of them were very professional. Thanks BFSM!

We have been using our spa for a few weeks now and love the salt water system. Greg, Anthony, and…read moreAngeles have been super-helpful, especially since this is our first spa and we hadn't the foggiest idea how to take care of it. So far, so good, and we appreciate the ongoing support. It's late summer and we're already looking forward to winter...for once.

We were in town for a basketball tournament- lots of people and lots of kids! Rooms- standard…read moreclean rooms Ambiance- really nice- Decor was nice, but all the extra seating was great! Couches... chairs, nooks for conversation- really pleasant! Swimming pool, and several jacuzzis scattered about But the big deal was the service. Service was the star here! I have never been in any hotel where service was moving with such a purpose at all times and were super friendly while doing it. If they gave out 1 towel they gave out 200! For kids swimming! They made so many cookies! They helped in every area. So refreshing! Would definitely recommend!

Manager is the problem. No loyalty to customers, rude and disrespectful. Tripple charged me. Yelled…read moreat me. Accusing me of never stayed there before when I have been there 17 years. About 20 times. So mean . My husband was in the hospital.