This was easier to deal with than I expected. Not nearly as bad as the DMV. Not open weekends, but…read moremost days, you will not usually wait more than an hour or so at most. The service here is super helpful, and will walk you through everything the best they can. I came in to get a replacement card and to remedy an error with what was on file. They explained the situation and gave me the forms I needed to do what I had to do. I am satisified with my experience and this office in particular. Way better than calling in!

This whole experience has been extremely frustrating. I have been sent back and forth between…read morecalling and going into the office in person, as if I do not have responsibilities at home and a special-needs child to care for. I should not have to keep making unnecessary trips and repeated phone calls just to get a clear answer about my child's benefits. When I call, the employees often seem confused and I keep getting different answers, but at least most of them are polite and try to help. My biggest issue was with the last employee who assisted me in person. I was simply trying to explain why I was there and what had already happened with my child's case, and instead of listening, she accused me of giving her an attitude. I was not there to argue with anyone. I was trying to explain the situation so she could understand why I had been sent to the office in the first place. It is extremely frustrating to already be getting the runaround and then be treated like you are the problem for trying to explain yourself. I understand these offices are busy, but that does not excuse being rude or dismissive to people who are simply asking for help. Families should not be made to feel like they are asking for a personal favor. We deserve clear information, consistency, professionalism, and basic respect. The communication between employees seriously needs improvement, and the in-person customer service needs to be handled with much more patience and compassion.

Unfortunately BPD has changed dramatically. My mother's headstone was stolen from the cemetery by…read morethe monuments company who installed it. We had taken Life Monuments to court due to breach of contract. We won, but had not recieved our money back. While fighting to get our money back we started following legal steps through Essex county courts which in turn pissed the monument place off. In retaliation, Life Monuments stole the stone off my mother's grave and still had our money. We immediately called BPD to report the theft. We even had a witness, the grounds worker at the cemetery, verify that Life Monuments stole the headstone. Well no arrest was made. The detective on the case decided it was a civil matter, which after consulting with a lawyer, was a lie. He brokered a deal with Life Monuments instead of following the law. The unprofessional treatment we received from BPD left a bad taste in our mouth. If your package from Amazon gets stolen off your front porch the BPD are all over it, but if someone steals a headstone and dececrates a loved ones grave, it's taken lightly. I will never support BPD, the PBA or FOP ever again. One star is two many..

I had a fantastic experience here recently! I know that most people do not have a great experience…read morewith Police, but I did. Recently someone went 30 through a stop sign and hit my car. The officer who responded to the call was wonderful. Very pleasant! I had to come to the PD to pick up the police report to go through her insurance. As soon as I waked through the door, several officers greeted me very friendly! I was directed to a window on the right hand side. I feel so bad for the lady that worked behind that window. I really dislike describing people in non positive ways, but she was a more mature lady walking with a cane and a limp. She walked around so slowly, I felt my heart breaking watching her walk to and from the window. She retrieved my report, took her 5 minutes, again felt so bad! It cost $2... For 2 pieces of paper... LOL! I didn't really care... I do not know why they charge for these things... As I was waiting for the report, a woman walked in with a box of toys for a toy drive, I then saw 3 officers run out to not only get the door for her, but help her with the boxes. I know people complain about police all the time, but these officers were so nice! All in all, everyone is super friendly! Great PD.

I have been trying to contact someone for over 2 weeks regarding letters and calls I have received…read more No one gets back to you, no one opens their emails, and I am about to go to the office directly. I am really getting frustrated. I don't know if the calls were legit or not so I don't answer questions. It is becoming hard to contact anyone. So my butt is going right to the office with paper work I have received. Makes me sick that they don't answer.

They never answer the phone. You can't just show up. You'll be wasting your time. People need…read moreanswers to questions. Like, where do you send your documents. We know 50 S. Clinton St., but what room. You can't just put 50 S Clinton St, and nothing else. Pick up the phone!!!!!!!!!

Verona/Montclair, NJ - this medieval castle-like mansion was the cozy home of industrialist…read moreFrederic Ellsworth Kip in the early 1900s, and, saved from the ignominious fate of being developed into a row of townhouses during the modern era, the estate is now part of the historic Essex County Park System and thankfully is being preserved as an eventual resource center for the arts & culture. Although the 11-acre grounds of Kip's Castle Park is open from dawn to dusk year-round, the house itself is normally closed to the public except for a brief few days around Christmas, when the home is decorated in vintage holiday splendor and the first floor is open to viewing. The home looks grand but is charmingly intimate inside. It doesn't take long to tour but makes for a lovely little visit if you happen to find yourself in the area over the holidays.

I absolutely love castles! First visit!…read more Kips Castle is a replica of a Medieval Castle! Located in Verona and Montclair New Jersey. The Castle was closed but you can explore the 11 acres of land on the ridge of First Mountain. You have beautiful views of the New York skyline. On our way out, saw the deers!!

Parking lot available, just around the order of the building. The building itself is very clean,…read morefriendly agents and officers. I'm unable to share any personal information about my case but all I can say is that my entire experience, beginning when I parked the car and entered the building, to passing my interview and exiting the building was 9/10 !

My husband and I recently went in for our final Green Card interview. I just want to say that from…read morethe SECOND we walked through the front door, to the moment we left the experience was genuinely lovely! I was understandably nervous, as was my husband - but the security guards at the front door, the security guard on the 4th floor, and the interviewing agent Eric were so happy and welcoming it completely put us at ease. Not that i truly want to have to go through this process again, but I wouldn't mind it at this facility! Everyone was completely professional, the wait wasn't ridiculously long, and we left happy! Thank you all so much for being such wonderful people and making this experience one that we will remember as positive from start to finish for years to come! To Eric: Dean wants to say thank you so much for being a stand-up guy and treating us like regular people. He wants you to know he doesn't take lightly the opportunity you've given us, and thanks you from the bottom of his heart!

Made an appointment over the phone to this location because the one in new Bruinswick didn't have…read moreavailability for over a month While my appointment was at 1:30 i had some time earlier that day and decided to wait I waited for a little less than 2 hours and when I got called it the service was less than 15 minutes So bring a charged phone and headphones. There's chairs and there is AC Be sure to bring any necessary paperwork or IDs so it's a breeze. Drivers License, passport, birth Certificates etc.

They moved,what is the new address and information? For Orange Nj residents-07050-/-how many words…read moredo I have to write before my review is finished? I just want to know what the new address is if any