On our way to New York, we were looking for a place to stay for a couple of nights and ended up…read morechoosing Embassy Suites near Newark Airport. Having stayed at Embassy Suites several times before, the overall experience--rooms, breakfast, and amenities--was as expected: solid and reliable. What really stood out during this stay, however, was the service. Alejandro and Grant were both excellent--friendly, attentive, and genuinely service-minded. Alejandro in particular went above and beyond to make sure our stay was as comfortable as possible, which made a real difference. The hotel itself is still in good shape, with well-maintained interiors and comfortable room furnishings. The location is also a big advantage. While it's close to the airport, there's also a large outlet mall nearby, along with an arcade, bowling alley, and several dining options--great for both adults and kids. One of the biggest benefits compared to staying in Manhattan is avoiding the hassle of traffic and expensive parking. From the hotel, it's about a 20-25 minute drive to the Holland Tunnel, making access to the city surprisingly easy. A nice bonus was the evening reception--snacks and drinks served by a very kind and attentive bartender and staff, which added to the overall positive experience. The only downside during our stay was that the pool was closed, which was a bit disappointing as it would have helped burn off some of the kids' energy. That said, it's a minor drawback compared to everything else the hotel offers. Overall, a very convenient and comfortable stay with excellent service. I would definitely consider staying here again.

Everything was great.... UNTIL.... that darn fake bartender!! Stayed here for 5 days, and I was not…read moregoing to do a bad review until the last day when I had enough!!!!! The first room I had had BED BUGS!!! YES I HAVE PROOF ... Multiple bed bugs and myself and my family got bit! I went to the front desk and the gentleman was super nice and kind, and I was not upset at all..I understand sometimes these things happen. I show him a few bites , and pics of the bed bugs. I said just move our rooms and we're good. He was again, super nice, he switched our rooms. We had to move everything, which one as a little hassle..but no worries. I didn't ask for anything special, but he threw in a couple extra drink tickets for the inconvenience...(That'll come into play later) They have the evening reception which is ok.. the snacks are basic. Nowwww here's where the problem enlies and why I chose to write a review. The bartender, named Natalia..? She has MAD attitude! Hella attitude and is almost disrespectful, and pretty bad at her job. As a bartender you want to get tips, which I did 3 times ,not because of her, but because I'm a decent guy . I wanted my tips back after dealing with her. I needed extra blankets and towels ,and never complained about anything all week...now my last night I have my two young sons and wife at happy hour, I ask for 2 Shirley Temples. She says "are they under 12?( With attitude)...( Uhh...) I said "yeah" me and guy at the bar lock eyes and understand she's being a total biatchhh ..... She's says ok, and proceeds to make one..I say, " sorry , no I need two" she says you need to pay for 2, you can only get one. I said..fine. She gives me one and I take it to boy of my kids. I walk back and she says "oh I didn't know u had two babys, u need to tell me that" I said , " I shouldn't have to specify I have two humans, I asked for two Shirley Temples " etc etc... Now....here's where my extra drink tickets come to play. I got. My 3-4 drink ( one drink ticket has two drinks on it) .. she goes " you know you only get two per night ". I said " ya ...but I have extra, do u wanna know why?" She ignores me...so I tell her and the people at the bar because my room had bed bugs they moved me and I have extra tickets and to call the manager if there is an. Issue....I even give away like 2-3 tickets to other guests because I wasn't gonna drink them all lol...Next thing I know she calls the manager, I talk to Robert. Robert is cool I explained what happened...and why Natalia is horrible at existing on earth and at Hilton. I can see he has issues with her, it's obvious to me , to the guest, and the staff. I even say I don't want her reprimanded, but she shouldn't be a bartender, where people are trying to have fun and she's trying to get tips... Natalia is the effing WORST!!!! I WOULDN'T hire her to turn on my faucet... honestly. People pay high prices for these rooms,are on vacation or visiting fam, or for work, etc... either way Hilton properties shouldn't have people like that representing them. I will update this review,if I get the gentlemans name that originally helped me... again, he was super helpful and when I had my issue he was extremely helpful, reward individuals Like that!!! I will also post pictures below of my BED BUGS and bed bug bites.

It's ok.... They didn't do any updating yet but the furniture is still in good condition.. some…read moreminor issues like pealing paint on the ceiling and the shower thing when u pull it up, there is still water coming from the bottom sprout.. it could use some updating... OHHHH!! They gonna charge u $25 for parking with a $4.60 tax so almost $30 for parking!!! They don't give u free parking!!! Scammers.. shouldn't charge u that much for parking!!! If u smart, u can message me and park in there and I give u a code to exit .. it's a 4 digit code u just type to get out.. so u don't have to pay the 30 bucks...

Before I begin I would like to say that this review is based solely upon my personal experiences…read moreand my personal experiences alone, so with that being said let's begin!. My wife and I reserved a room at this establishment before our flight to NJ. We arrived here and were disappointed at what we experienced when we walked in. I didn't take any pictures because I was in a dire situation with a family member going through some tough times! But I will say we booked a room with a king sized bed and realized when we were getting ready for bed we were laying in a queen size bed, not a room with two full size beds but a queen size. When was the last time you seen a queen size bed in a major well known hotel establishment? I can't remember the last time I seen one, can you?...Major let down by my standards! There were two microwaves in the room, a range one over the stove and one on the counter in the kitchen area. I thought that was strange but when I tried to use the range oven over the stove it didn't work! So I see why the two microwave because one wasn't working! The sink in the bedroom next to the bathroom had a broken stopper in it! The room was dated and in dire need of an upgrade. The entire hotel needs to be renovated in my opinion, and the fact I was charged almost $200 a night for what I received. It's unspoken to charge that amount with outdated structures!!!.. I'll give two stars because the customer service at the front desk was exceptional and kind and helpful when I had questions about this establishment!. I would not recommend or return until renovation is completed and up to date with modern structure!!!..

Yes, this is an older property. Yes, the room decor is a bit dated, but the room is clean, there…read moreare no odors, climate control is effective and the bed is very comfortable. We had to extend our stay twice due to the snow storm, and the staff has been very kind and accommodating--many were stuck here with us and still maintained exceptionally good service. We ate in both restaurants (Newarker is breakfast only and Amelia's is lunch and dinner. The food has been reliably very good. We enjoyed hummus, French onion soup, pear quinoa salad, pork chop entree, steakhouse burger, cacio e Pepe pasta, and a slice of NY cheesecake over the past several days. Breakfast buffet is well-maintained if expensive. There are GF and vegan options at Amelia's.

We were with a VERY large group (in the hundreds). They did incredible for such a huge group. We…read moreweren't the only large group like this either! Breakfast was amazing and plentiful. I got the best sleep ever in these beds with the mattresses, pillows, and comforters. Two waters and nice strong coffee was included in my room as well as Crabtree and Evelyn large toiletries. Housekeeping managed to keep up and did great. My only complaint was that I couldn't find a working ice machine. Easy in and out literally and related to being close to the highway. Minimal road noise. I slept great! Thank you Hilton Newark Airport; you went above and beyond.

Starting with the good, check in went great. Ana at the front desk is a 10/10 friendly, welcoming,…read morefantastic person. Room was clean, beds comfortable. We were here for a Friday - Monday stay and overall it was fine. The not so good. A river runs behind the hotel with a walkway alongside it. The fencing and walkway are not maintained, and unhoused people frequented the benches throughout our stay. (This may be a town issue and not a hotel issue, but it definitely hurts the feel of the hotel and the perceived safety when traveling with young kids). The parking is 22 dollars per night and they don't have adequate space for parking. Fire lanes we blocked by rows of cars, people were creating parking spots where non existed blocking the flow of traffic and in some cases blocking parked cars. Very chaotic parking situation especially when you're being charged extra for it. Breakfast during the week days is served at 6 am, for some reason on the weekend it's not until 7. We are here for a travel baseball tournament, if you have an 8 am game you need to be at the field at 7, that means your kid and family miss out on the free breakfast because it didn't start until 7. If they would add a multi level parking garage to accommodate guests and work with whoever they need to address to make the back of the property feel clean and safe along the river this would be a 5 star review.

Friendly and easy check in. Staff is pleasant and…read morewelcoming. Lobby is nice and clean. Hot tea and coffee. Room was okay. Fairly clean. Updated yet old and beat up. Stains on carpet. Furniture damage. Could use refreshing and some updating. Breakfast was okay. Most food was not very warm. Eggs cold. Sausage cold. Coffee lukewarm. Cheap yogurt and just apples for fruit. Close to everything. A Fair value. But not typical room quality you expect at a Hampton Inn.

Stayed here with the fam for a mini trip to American Dream Mall and it was pretty comfortable…read more The room was clean and spacious with a comfortable king bed, sofa bed, mini-fridge, microwave, and a decent work desk. Everything felt modern and well-maintained. Kids had a great time running around and watching TV Free breakfast at the hotel was a hit. My son loves scrambled eggs and breakfast sausage so he piled up on it. They had a nice selection and a lot of fruits as well. I also enjoyed using the fitness center. They had a good selection of barbells, dumbbells, and machines. We got a good workout every day The parking situation was a bit weird. They have a small parking lot in front of the hotel but if it's full, you need to use the parking garage next door and can only do the second or 3rd floor. it's not too far off but would be a pain to carry all your suitcases up and down those stairs. Try and find a space up front! Overall, this is a great choice for the area if you want something clean, comfortable, and convenient. Recommended!

The staff here were all amazing and their service gets 5-stars, but the property itself is your…read moretypical 3-star Hyatt Place experience. I will say I appreciate that they have free parking, as that can be hard to come by in this area. The rooms were fine, even if a bit dated, and the complimentary breakfast was also just fine for being included in the price. It will do if you just need a spot to hang your hat.

Not sure what to say outside of this hotel served its purpose and was "fine". The shuttle from the…read moreairport is a short ride, I literally walked to pick up and the shuttle was there, lucky me, others in that shuttle seemed aggravated by a 45 minute wait I did not experience. The elevator is new, and different. You hit you floor on an iPad device outside the car and it tells you which elevator A-D, no buttons inside! Very busy with extreme check in lines at night. Parking is inside a gated lot.

I stayed at this hotel for two nights because it was close to the airport and I needed to be in NJ…read morebriefly. Unfortunately, the experience was very disappointing. The lobby is beautiful--clean, modern, and exactly what you see in the photos. That's actually what led me to book the hotel. However, the rooms are a completely different story. When we checked in, I specifically asked if there were more updated rooms, since I assumed the hotel might have renovated sections. The front desk staff member was very kind and helpful, but the first room we were given was in really poor condition--chipped paint everywhere, a bad smell in the bathroom, and visible mold in the vent. It felt neglected and far from clean. We asked to switch rooms and were told the only options were the 10th floor or the 1st floor. Since the 10th floor looked just as worn down, we chose the 1st floor. The staff member did warn us it might be noisy due to the pool and said the pool closed at 8 PM, which seemed reasonable. Unfortunately, the noise was not from the pool. There was constant yelling, screaming, and doors slamming throughout the night. It felt chaotic and made it very difficult to relax or sleep. The second room was still in rough shape--more chipped paint, run-down finishes, and the towels were dry and rough. At times, the room even smelled like cigarette smoke, likely coming from a nearby room, which was really unpleasant. I do want to note that every staff member we interacted with was extremely kind and professional. This is clearly not a reflection of them--they were doing their best. The issue is the condition of the property itself. Overall, this hotel feels more like a rundown motel with a very nice lobby. I would not recommend staying here unless you are okay with outdated, poorly maintained rooms.

We have stayed at this hotel a couple of times when visiting New York city. This is a good location…read morewith easy access to Midtown Manhattan. The hotel and rooms are okay and in need for some upgrades. The hotel was completely booked both the times we were here but we were able to get rooms for our group close to each other. The staff is friendly and was available to help when needed. Nothing fancy but good hotel option when in the area.

STAY AWAY!!!!!! This place is awful and nasty with outdated rooms and bathrooms. No extra…read moreblankets, no safe, lots of mold and cracks through out the bathroom, stains in the ceiling in both rooms. I picked up the remote and it felt so disgusting! I had to wash my hands and sanitize them. Since I have kids in the room I began to wipe things down as it was evident it lacked cleanliness. One I wipe the remote I had to continue to wipe it down numerous times and when I used the hand towel to clean it up, I almost vomited. There is no breakfast, the pool was out of order despite them telling me on the phone that it worked. I would stay away at all cost!!!! I may be switching to become a Marriot member instead.

I had an horrible experience with this agency! They're awful! Don't trust them. Susan Clayre was…read morethe one that helped me. Or should I say, didn't help me. I regret SO MUCH buying my ticket with her!!! Aaaaaaargggh!! SUCH A LIAR!!! THEY MADE A HUGE MISTAKE ON MY TICKET AND I ALMOST COULDN'T FLY LAST MINUTE. They made me pay the difference for fixing the mistake and told me I was gonna get a refund, and I never did. I've been emailing and calling Susan Clayre ever since and she never gave me my money back! DO NOT TRUST THIS PEOPLE!!! YOU WILL REGRET!!!!