On our way to New York, we were looking for a place to stay for a couple of nights and ended up…read morechoosing Embassy Suites near Newark Airport. Having stayed at Embassy Suites several times before, the overall experience--rooms, breakfast, and amenities--was as expected: solid and reliable. What really stood out during this stay, however, was the service. Alejandro and Grant were both excellent--friendly, attentive, and genuinely service-minded. Alejandro in particular went above and beyond to make sure our stay was as comfortable as possible, which made a real difference. The hotel itself is still in good shape, with well-maintained interiors and comfortable room furnishings. The location is also a big advantage. While it's close to the airport, there's also a large outlet mall nearby, along with an arcade, bowling alley, and several dining options--great for both adults and kids. One of the biggest benefits compared to staying in Manhattan is avoiding the hassle of traffic and expensive parking. From the hotel, it's about a 20-25 minute drive to the Holland Tunnel, making access to the city surprisingly easy. A nice bonus was the evening reception--snacks and drinks served by a very kind and attentive bartender and staff, which added to the overall positive experience. The only downside during our stay was that the pool was closed, which was a bit disappointing as it would have helped burn off some of the kids' energy. That said, it's a minor drawback compared to everything else the hotel offers. Overall, a very convenient and comfortable stay with excellent service. I would definitely consider staying here again.

We spent one night here just prior to an 18 hour flight to Singapore. This was a convenient uber…read moreride from the train station. It was also a very quick ride to the Newark Intl airport. Rooms were good sized and clean. Bathroom was huge but toilet was very short, seemed odd. The hotel has a nice sized bar that provides complimentary happy hour snacks and beverages. Upon checkin to the hotel, the staff will give you "drink tickets". Breakfast was also included but we left too early the next day so we couldn't partake. It's a good hotel for an overnighter. The hotel is also across the street from a large outlet shopping center.

Before I begin I would like to say that this review is based solely upon my personal experiences…read moreand my personal experiences alone, so with that being said let's begin!. My wife and I reserved a room at this establishment before our flight to NJ. We arrived here and were disappointed at what we experienced when we walked in. I didn't take any pictures because I was in a dire situation with a family member going through some tough times! But I will say we booked a room with a king sized bed and realized when we were getting ready for bed we were laying in a queen size bed, not a room with two full size beds but a queen size. When was the last time you seen a queen size bed in a major well known hotel establishment? I can't remember the last time I seen one, can you?...Major let down by my standards! There were two microwaves in the room, a range one over the stove and one on the counter in the kitchen area. I thought that was strange but when I tried to use the range oven over the stove it didn't work! So I see why the two microwave because one wasn't working! The sink in the bedroom next to the bathroom had a broken stopper in it! The room was dated and in dire need of an upgrade. The entire hotel needs to be renovated in my opinion, and the fact I was charged almost $200 a night for what I received. It's unspoken to charge that amount with outdated structures!!!.. I'll give two stars because the customer service at the front desk was exceptional and kind and helpful when I had questions about this establishment!. I would not recommend or return until renovation is completed and up to date with modern structure!!!..

Missed a connecting flight from cle to ewr to pvd due to bad weather. Overnight stay at this…read moreResidence Inn. Shuttle bus from P4 area off the Air Train at the airport. Room was ready at arrival, which was at 10 pm. Check in quick and easy. Room was queen bed with sofa. Place is a bit worn. Kitchen had cabinet doors that did not close well, light in exhaust over 2 burner stove was out. Sectional sofa a little beaten up and desk chair was stained. Bed was nice though. Bathroom typical though tub floor was stained. Breakfast on a Saturday at 815 was poor. Almost everything empty, at peak hour on a Saturday. At least they had coffee. Checkout good till noon and shuttle to airport was fine. For an emergency the residence inn Elizabeth was fine.

Yes, this is an older property. Yes, the room decor is a bit dated, but the room is clean, there…read moreare no odors, climate control is effective and the bed is very comfortable. We had to extend our stay twice due to the snow storm, and the staff has been very kind and accommodating--many were stuck here with us and still maintained exceptionally good service. We ate in both restaurants (Newarker is breakfast only and Amelia's is lunch and dinner. The food has been reliably very good. We enjoyed hummus, French onion soup, pear quinoa salad, pork chop entree, steakhouse burger, cacio e Pepe pasta, and a slice of NY cheesecake over the past several days. Breakfast buffet is well-maintained if expensive. There are GF and vegan options at Amelia's.

Huge disappointment…read more I had a fully prepaid, non-refundable reservation, but due to a severe snowstorm I arrived one day late. Despite having available rooms, the front desk staff Saniyah and the manager Kevin refused to accommodate me in any way and left me stranded in dangerous weather conditions. This location showed zero customer service or empathy. Being turned away during a snowstorm is unacceptable. Hilton is a global brand, but this specific location completely failed to meet even the most basic hospitality standards. I will never spend my money at any Hilton property anywhere again.

HUGE shoutout to Joseph the security guard and jeevitha at the front desk!!!!!!!…read more Came here for the weekend from Long Island and even though the hotel was insanely busy these 2 made us feel safe and comfortable !

Starting with the good, check in went great. Ana at the front desk is a 10/10 friendly, welcoming,…read morefantastic person. Room was clean, beds comfortable. We were here for a Friday - Monday stay and overall it was fine. The not so good. A river runs behind the hotel with a walkway alongside it. The fencing and walkway are not maintained, and unhoused people frequented the benches throughout our stay. (This may be a town issue and not a hotel issue, but it definitely hurts the feel of the hotel and the perceived safety when traveling with young kids). The parking is 22 dollars per night and they don't have adequate space for parking. Fire lanes we blocked by rows of cars, people were creating parking spots where non existed blocking the flow of traffic and in some cases blocking parked cars. Very chaotic parking situation especially when you're being charged extra for it. Breakfast during the week days is served at 6 am, for some reason on the weekend it's not until 7. We are here for a travel baseball tournament, if you have an 8 am game you need to be at the field at 7, that means your kid and family miss out on the free breakfast because it didn't start until 7. If they would add a multi level parking garage to accommodate guests and work with whoever they need to address to make the back of the property feel clean and safe along the river this would be a 5 star review.

The best part of this hotel is that it's across the street from a bus station that can take you on…read morea quick 20 min trip to Penn station in the heart of New York City. The worst part of this hotel is that the attached parking garage is not secure and during our stay, one of the other hotel guests had all 4 of their tires stolen off their vehicle while it was parked in the overnight parking structure.

The staff here were all amazing and their service gets 5-stars, but the property itself is your…read moretypical 3-star Hyatt Place experience. I will say I appreciate that they have free parking, as that can be hard to come by in this area. The rooms were fine, even if a bit dated, and the complimentary breakfast was also just fine for being included in the price. It will do if you just need a spot to hang your hat.

Not sure what to say outside of this hotel served its purpose and was "fine". The shuttle from the…read moreairport is a short ride, I literally walked to pick up and the shuttle was there, lucky me, others in that shuttle seemed aggravated by a 45 minute wait I did not experience. The elevator is new, and different. You hit you floor on an iPad device outside the car and it tells you which elevator A-D, no buttons inside! Very busy with extreme check in lines at night. Parking is inside a gated lot.

I stayed at this hotel for two nights because it was close to the airport and I needed to be in NJ…read morebriefly. Unfortunately, the experience was very disappointing. The lobby is beautiful--clean, modern, and exactly what you see in the photos. That's actually what led me to book the hotel. However, the rooms are a completely different story. When we checked in, I specifically asked if there were more updated rooms, since I assumed the hotel might have renovated sections. The front desk staff member was very kind and helpful, but the first room we were given was in really poor condition--chipped paint everywhere, a bad smell in the bathroom, and visible mold in the vent. It felt neglected and far from clean. We asked to switch rooms and were told the only options were the 10th floor or the 1st floor. Since the 10th floor looked just as worn down, we chose the 1st floor. The staff member did warn us it might be noisy due to the pool and said the pool closed at 8 PM, which seemed reasonable. Unfortunately, the noise was not from the pool. There was constant yelling, screaming, and doors slamming throughout the night. It felt chaotic and made it very difficult to relax or sleep. The second room was still in rough shape--more chipped paint, run-down finishes, and the towels were dry and rough. At times, the room even smelled like cigarette smoke, likely coming from a nearby room, which was really unpleasant. I do want to note that every staff member we interacted with was extremely kind and professional. This is clearly not a reflection of them--they were doing their best. The issue is the condition of the property itself. Overall, this hotel feels more like a rundown motel with a very nice lobby. I would not recommend staying here unless you are okay with outdated, poorly maintained rooms.

We have stayed at this hotel a couple of times when visiting New York city. This is a good location…read morewith easy access to Midtown Manhattan. The hotel and rooms are okay and in need for some upgrades. The hotel was completely booked both the times we were here but we were able to get rooms for our group close to each other. The staff is friendly and was available to help when needed. Nothing fancy but good hotel option when in the area.

Worst hotel I've been in - I travel a lot and seen everything. The first room I got had a broken AC…read moreunit. Got moved to another room. Red stains on the curtains, black mold/rust/cracks in the shower, yellow stains on the bedding.. everything was disgusting.

I had an horrible experience with this agency! They're awful! Don't trust them. Susan Clayre was…read morethe one that helped me. Or should I say, didn't help me. I regret SO MUCH buying my ticket with her!!! Aaaaaaargggh!! SUCH A LIAR!!! THEY MADE A HUGE MISTAKE ON MY TICKET AND I ALMOST COULDN'T FLY LAST MINUTE. They made me pay the difference for fixing the mistake and told me I was gonna get a refund, and I never did. I've been emailing and calling Susan Clayre ever since and she never gave me my money back! DO NOT TRUST THIS PEOPLE!!! YOU WILL REGRET!!!!