I will say upon arrival the customer service was decent. We were allowed to check in early. The hotel is run down and in need of renovation. Our room was old. The walls are paper thin and you can hear everything going on in the halls and vice versa. Small size room. Weird odor. The biggest problem was house keeping. Terrible. We had to constantly remind them to give us towels and things for the bathroom. They come way too early In the morning banging on the door. The one day our room was actually clean I was told I had to leave the room while she cleaned which is their policy. I had to sit down in the lobby in my pajamas. Complimentary continental breakfast that you have to get vouchers for daily. There is a paid breakfast the bacon was super salty. It was cheap but you pay for what you get read more

Booked through Delta. Decent hotel for the price. Room was nice and clean. Not a whole lot of breakfast options unless you pay extra for additional food options. All and all, average experience overall. read more

I've had the worse experience here. I came to visit for couple of days and it was horrible. The workers all have attitudes.

Do not book this hotel. If you have issues here, they will bounce you around until the general manager tells you that they can't do anything until you book with them again, and they will consider an upgrade. Not only did they not change my room on the first night my family and I were there due to the AC not working, but they went further in lying to my travel agent telling them that we rejected a move. This place needs to be called out. My family and I were nothing but patient as they tried to deal with our issue, but the issue came to no resolution and the hotel flatly refused to accept do any concessions on the stay due their so-called "no refund policy". On top of this, they misconstrued the events and tried to save themselves by lying. Avoid this place if you want your issues to be taken care of. I hope someone from management sees this and works on an immediate resolution on my case and any others who are struggling and being bounced around from person to person with no resolution. read more

I stayed at this hotel during a trip to Canada during the Summer. The staff and housekeeping were really nice and understood what I needed. The room was good, although I wish there were blackout curtains for the window. It looked like no windows had blackout curtains and you can see the lights from the streets and businesses nearby come into the room during nighttime. The TV was hard to understand at first, but figured it out quickly. The room has a microwave and fridge. And there were ice machines, although I wished there were ice machines on each floor. You do get breakfast each morning in the restaurant, but it's pretty basic. And if you want a hot breakfast you have to pay $5. There are also plenty of restaurants and stores like Wal-Mart really near this hotel. It was a good hotel to stay in and I would stay there again. read more

Monte Carlo Inn - Brampton Suites - A room at the Monte Carlo Inn. - Hotels Near Me - Brampton, Ontario

Stayed there for 8 days. Got ringworm, door code often stopped working so we frequently had to go back down to the front desk to get them to give us a new card. Also ringworm. read more

My husband and I were looking for a place to stay and came across this gem of a hotel and decided to give it a try, and we were HIGHLY impressed! From check in to check out, the staff were top notch, very friendly and helpful, the breakfast was great, there was a continental breakfast with a voucher from front desk, with the option to pay $5 extra to upgrade to a hot breakfast, and they still let you partake in the continental breakfast if you choose to upgrade. The beds were heavenly, slept like a baby, shower pressure was incredible, there was a couple of tiny spots of black mold in the shower, but I called front desk right afterwards to report it, and they were very apologetic and said they would look into it. The wifi was strong, except I couldn't get a connection on my tablet, it said it was connected, but no internet, oh well, not a big deal. Our room was right next to the room where the vending machine and ice maker was, we didn't even hear any noises from it. I just wanted to suggest one thing, and that is to offer a compassionate rate for any travelers staying for funerals. All in all, we had an awesome stay, and will definitely return and recommend this gem to others. read more

My stay was ok. However, when I pulled the sheets back to climb into bed I noticed there were black hairs ALL over the sheets, which is disgusting! I would have called down to the front desk and asked them to change the sheets, but it was 2 in the morning and I was really tired. It took 10 min to brush off all the hair off. I complained at the front desk and was just asked to email them a picture and told I would be contacted by management the next day. It's been over a week and I still haven't heard anything. I would never stay here again. read more

Monte Carlo Inn - Brampton Suites - Picture of the hair I found all over the bed sheets. - Hotels Near Me - Brampton, Ontario

Excellent service and comfortable, clean stay. 3 Thumbs up...totally recommend and close to Walmart and other stores/amenities.

When arrived late and tired after long road trip I was told that room type I reserved was not available, despite my CC being charged in full during booking. "No smoking" room had cigarette and stale smell. Wi-Fi was unusable, had to go down to lobby to get acceptable signal strength. TV was very fuzzy. Breakfast had no proteins besides very cheap yogurt. If I wouldn't have problem with my reservation I would rate my stay at around 3 stars but over booking sucks and is very dishonest. read more

This place is a nightmare beyond belief, it's a zero stars. I unfortunately had to stay in this s**thole Bc of a wedding. No one could pay me money to voluntarily stay here. There was an obvious gas leak that smelled like a gas grill in the lobby. Literally over 25 people could smell gas including the firemen and the hotel staff continously denied this. We had to call the firemen to come and alleviate the situation. When we asked them to they refused. The hotel staff refused to allow us to talk to the manager, were complete a**holes, and kept us outside without attempting to help us. This place is literally a joke out of a movie. I'm embarrassed by this place. This hotel can go to hell. Hopefully there is a Canadian version of the better business bureau and I'll be tweeting something on this if this hotel chain if they even have an Instagram to tweet on. Worst customer service I have ever had in not a third world country. read more

Monte Carlo Inn - Brampton Suites - Fireman in the lobby - Hotels Near Me - Brampton, Ontario

The staff are very polite, courteous and check in was very quick. Unfortunately that is the only thing positive about our one night stay. The room is in need of updating, it smelled of stale ashtray, and the mattress is in desperate need of replacing - zero support and my wife and I kept meeting in the middle from the sagging of it. Yes, if you need a place to stay near the airport it's not far, but there are also a lot more choices. Had I paid 60$ for this room, I would say I got what I paid for. Paying double that, I expect more (like not waking up with a sore back) read more

It's a very BAD location for "Monte Carlo Inn". Staff is very poorly trained with dealing with customers.The room smelt very bad as soon as i walked in definitely not worth the price nor the visit again. A zero for me! read more

DON'T GO HERE IF YOUR SEEING A CONCERT!At first everything was fine the receptionist we saw for check-in was sweet and kind. We quickly went to the room and we were happy. We even got a room with a soaker tub so we could relax. The next morning was weird with a door opening a little and closing but not completely when we reached the elevator to check-out but no one was visible. I should have noticed from then that something was up but I thought I was being paranoid so I ignored it. Boy was I wrong. There was someone else at checkout that had a negative experience and by time I reached the desk he had said that the receptionist and another person there were very unprofessional and he left. When I reached the receptionist she was seemingly kind and she gave me a receipt and I left. The problem wasn't until after I left when I received a phone call stating that the room I stayed in smelled like marijuana. I told the receptionist that we did not smoke in or around the premises nor did we smoke that day we went to a concert for the Gorillaz which is an alternative band and yes there were people smoking in the stands and when we went to get signatures the artists were smoking but we did not smoke. During the phone call I asked if I can go and check the room for myself and the receptionist said yes I could or my other option is to pay $500 in fees. So I agreed to coming in and checking the room. When I reached there the attitude of the receptionist had changed she started looking at me like I was some monster. like I had done something wrong to their building and I needed to pay for it. When I asked if it was alright for me to go up to the room again at the desk the receptionist said okay hold on she went back and spoke to someone for about 5-10 minutes before coming back out and having I think their manager come out to check the room. She said she was going to check the room by herself which I took as first she'll check it by herself to make sure we don't change anything and then second she'll get us and show us the room. The person I shared the room with and I agreed that if we went up to the room and it smelled like smoke then that means we were set up. When the manager came back down she sarcastically made a sound like she had smelled something horrible and only made that sound when she was in view of us and then proceeded to ask what we did in that room. I explained to her that the only way there could be smoke in that room is because we went to a concert and smoke might have traveled on our clothes but I assured her that we did not smoke on or near her building. Heck if she had of asked for proof that I went to a concert I would have shown her my concert tickets I would have shown her the poster I got signed by some of the performers but no she then proceeded to talk down to me like I was lying to her and asked me if I saw any of the no smoking signs in the building. The place is littered with no smoking signs, there are no smoking signs in the rooms, there are visible fire alarms in the room and even when I book The Room online it states the room and the hotel is as no smoking place. So I explained to her that yes I did see it. But I assured her we did not smoke. I even gave her an exact description of what we did in that room which wasn't much because we spent most of the night at a concert we literally only went there to bathe and sleep. She was not having any of it and proceeded to act bitchy and rude stating that the room smelled so much of smoke that the cleaning staff refused to clean it and no one can use the room for 5 days. After constantly telling her that we did not smoke there and looking her dead in the eyes she then spoke to me like she was doing me a favor. She said "Okay I'll let you off the hook this time but do me a favor I don't want to see your face here again" I then told her that I would not even dream of staying there another night so she did not have to worry. All this happening in front of another guest that was waiting to check in. The way the stuff that I checked out with handled the situation was unacceptable it was rude and demeaning and really for the first time made me feel so ashamed for the fact that a local hotel was more racist to me and my friend than any of the small-town motels or hotels I have stayed at. I will never be going to this location again and I will go out of my way to make sure people I know don't go here. read more