Management is horrible! I continuously receive different information and never given a straight…read moreanswer. My brother and sister do not provide medical reports from Dr's visits nor give info. My Mom has dementia, doesn't eat good at all nor drinks enough water and it seems like this facility is only waiting for Mom to die so that they have another room to rent. I've asked management for a call back but never have received. Facility is definitely under staffed!

Caring caregivers, Active community. Responsive to residents and family's needs. Thank you, RPOK.read more

I never could get this place to call me back about getting a tour. I left multiple messages. I…read morealso called many, many times hoping to catch the director when they were on site. Often when I called during regular business hours, nobody even answered the front desk phone at all.

My wife and I are independent-living residents on the MVGH campus where we have been for the last 6…read moreyears. Here at the Grove, we've had independent-living friends who've needed temporary assisted living or, with life changes, have moved permanently into such an arrangement in The Hearth (assisted living) or into The Ranch (memory care), or into a more intensive environment, Stewart Cottage. Having lived and worked in the Midwest and East Coast, before moving to SoCal, we're thoroughly familiar with all the options of care; it's clear to us that MVGH is one of the very best we've know. Our staff is dedicated, skilled, and kind. Rarely a day goes by without either my wife or I commenting on what a remarkable, gracious, place this. We know that whatever life brings our way, we will have friends, we will receive care, our needs will be met. If you have a family member in need of some specialized care, there is no better place than MVGH. Make a phone call today - your questions will be answered, and the needs of your loved one, or yourselves, will be skillfully assessed.

one of the nicest facilities in Pasadena the staff is great and Andy the owner is fantastic super…read morenice and caring

If you are looking for a place for your loved one, look no more. Andy/owner, his wife, along with…read morehis caretakers provide the best experience for your loved one. I had the pleasure of working with Andy and his team and the passion they have for their residents is unmatched. I work with many owner/administrators and Andy and his team by far are the best I've ever encountered. I would absolutely recommend El Molino to anyone looking for the best care for your loved one.

Dealing with Virgina (older Filipino lady) to do an intake is the biggest waste of time. She is so…read moreunprofessional and sloppy, it is very frustrating corresponding back and forth with her when she goes out of town so often for "family emergencies", and is the main point of contact for intake. My mother is an Air Force vet that has frontotemporal dementia. She is 63, which is a little early to be experiencing this. I went on a tour of this facility back in January, so this has been a very slow process. I told Virgina my mothers age the day of the tour where she wrote it down, as well as other details such as the current facility my mother is at. I was concerned when I would call back to check on the process that she would ask me the same questions over and over, as if Virgina is suffering from dementia herself. She has been making false promises since February when she verbally told me my mother was approved to move in the first week of march. The first week rolled around and I didn't hear anything from Virgina, so i called her direct cell where i have been getting sent to voicemail ever since because she apparently has been having back to back family emergencies or events where she goes out of town (lol). She will send you to voicemail, then ask to call back later through text. I guess this facility was rieed of my checking on the status of the placement because they finally determined today after months of deliberation that my mother is suddenly "too young". This was already after Virginia said she would be moving within a week. They knew my mother's age months ago, it seems as if they are just lazy and want to pick and choose who to care for. Glad they showed their true colors before I sent the person I love the most in the world here... if anyone can suggest facilities that are diverse and have caring staff (as my mother is black), I would be totally open to suggestions because I am starting from square one again.

Jasmine Terrace was Mom's home for the last 10 years. We could not have asked for a better home…read morefor Mom. She had good and bad days, and the Jasmine staff insured she had the proper care for all her needs. We first met with Lori who exudes calm sensitivity. The care staff led by Rocio and Carla stayed. on top of her medical needs and guided us through. The kitchen insured Mom received her favorites. The facility is very well maintained, always clean and fresh. The courtyard is a treasure. Thank you Virginia for leading such an outstanding team!

Watching the news and fires right now and the staff and evacuation plan was magnificent!!!! Great…read moreteamwork . The world was watching and they did a excellent job on evacuating those patients. 1st responders need to be recognized

I'm so deeply saddened by the events of January 7th. The terraces, its staff, its community, is one…read moreof a kind. Once they rebuild I will finally feel comfort and safety for mom. Thank you to all the staff, I owe you everything.

James B. was a true blessing during my uncle's transition from rehab. He answered every call, text,…read moreand question with patience, compassion, and professionalism--turning a stressful process into one we could handle with confidence and peace of mind. His dedication and kindness made all the difference for our family. I would recommend this service to anyone looking for care for their family member!

This review is going to reveal what can be considered an absolute rescue story !…read more Having been hospitalized, the status of my discharge was entirely uncertain. Where will I go after this hospitalization? Think about the anxiety and tension not knowing where I would be going. As an 84 year old senior citizen, this predicament could be considered filled with debilitating uncertainty. The social worker and case manager both offered information and possible dispositions. One of the referrals was to Giselle Placement Help. In fact the workers gave me a tip to start off with Giselle. I called her first and she gave me three referrals one in Lynnwood and two in the San ​ Fernando Valley. One never called back , one said I was not eligible , and the third was to an administrator who arrived at the hospital at 12:30 p.m. . After extensively interviewing myself he spoke with all the nurses and doctors in the unit and then inform me that I would be eligible to come to his facility and showed me pictures of the private room where I would be . He was extraordinarily kind and made sure that every need that I had was going to be met . In addition he actually helped me move some of my belongings . So you can see that this referral took care of enormous uncertainty and perhaps Karma is involved in making such a successful transition . ​

We moved both my parents to the Pasadena Highlands nearly 4 years ago when their health started…read moredeclining. We wanted them to be able to stay together in the same room since they were married for 62 years. This was absolutely possible at the Highlands to do. Also, for my parents to keep their personal furnishings from home was a nice bonus too. We first moved my parents to the 8th floor - then moved them to the 4th floor when a little more care was needed - to finally the "Memory Focus Care" unit on the 1st floor last year, where my parents needed the maximum care. In all 3 moves, the Highlands coordinated with the family the movers and helped my parents adjust smoothly to their new rooms - which change isn't always easy for elderly people. In all levels of care they received at the Highlands, they were treated and respected by all the caretakers and the food was always delicious, which is very important too. The social outings and holiday events are wonderful and family is always welcome to attend everything. Unfortunately, my Mom recently passed last month (May 2019). Pasadena Highlands, especially the director Laura Sanchez and her entire Focus staff, were so compassionate, caring and truly became our 2nd family during this difficult time for our family. They made sure my Mother was comfortable and pain-free during her final transition. Laura took care of all the hospice coordination when the time came. This was truly appreciated by my entire family! My Dad is still living at Pasadena Highlands and we have no plans to move him to another place. We trust the Pasadena Highlands, love their entire staff and truly know they are taking care of my Dad like he's their own family member! I know this is more than a job to them! My advice to you - if you put your loved one at the Pasadena Highlands (or looking at other places), I know it's not an easy decision, but remember to trust your gut and stay involved with their care. You'll be able to appreciate the caretakers better and you'll be able make some wonderful lasting memories in their new home!

I can't speak to being a resident, but I can say that this business is menace to the neighborhood…read more Their maintenance people drop trash in the street, at one point there was what looked like sewage running all the way down the street every morning. They regularly have semis idling right outside mine and my neighbor's houses for hours per week. I asked them to have the trucks shut down due to my severe asthma. This was ignored. Any potential residents should understand that there is a ton of noise/back up beeps, idling trucks every day, all before 7am. To sum up, this company doesn't care about their neighbors and I'm concerned about how they may treat their residents.

Just an update! My mother has been at North Lake Villas for…read more2 years now and I have NOT ONE complaint!! The staff is amazing! They are still caring for my mom like she is their mom. They make sure to advise me of the great days and the days that aren't so great. Nothing is ever too little that they don't reach out to me. I visit at least 3 to 4 times a week and I can tell you that they care for every client there the same!!! Even after the fires they continued to more than amazing. I was a reck once I was advised they had to evacuate but I was contacted as soon as they were settled and I was assured they were all safe and in a great place. NORTH LAKE VILLAS is amazing and will forever be apart of my family

My mother has been at No. Lake Villas for several years and I can attest to the care being…read moreconsistently above the norm. I've managed my mother's health for over 12 years, as her memory declined, and have moved her to several different memory care places during that time, but No. Lake Villas is a home, not just another Senior Living Center. The caregivers really do care, the way you care for your family member. The caregivers are responsive to my requests, if I need to change her diet or schedule a doctor visit. They call me back promptly and communicated with me throughout Covid when I could not visit. The wonderful staff is really the No. 1 reason why I highly recommend No. Lake Villas, but I cannot fail to mention how clean it always is. The rooms are bright and inviting. Cleanliness is so important and its always fresh and clean every time I visit, without fail. My mother is happy, comfortable and so well cared for. The food is wonderful (and my Mother really likes it) and they accommodate any special needs. I've asked for something different if needed and there was never a problem. Communication from staff is another key factor. I am contacted regularly with any changes and updates; I can contact staff or the owner directly which is so helpful. I know how my mother is doing on the days I cannot visit. No matter when I visit (visiting hours are open, so you can always see how well your family member is doing) which is about 2-3 times a week, & and its always fresh smelling, clean and neat. I've gotten to know the other residents and see that they are just as well cared for as my mother. Thank you to the entire North Lake Villa staff for making a safe home for my mother. Everyone had to evacuate for the Altadena Fires and once everything was painted, replaced and/or cleaned we returned and my mother, who does not talk a lot, clearly was happy and comfortable to be back in her home. That is what No. Lake Villas is - it's a home where everyone cares about your family member.

Toured the property last week and was amazed how beautiful and friendly the property and staff are…read more And the food was so delicious! Definitely a wonderful place to visit loved ones in need of memory care! Tony Caracoza

Silverado Alhambra goes above and beyond for there residence…read more We had a very successful networking event adding additional resources to this amazing community. Jadelyn and Rochelle genuinely care about the quality they provide and we are so grateful

Evelyn has been so helpful for my father in dealing with my mother's Alzheimer's. My mom is…read morecombative and Evelyn handles it with grace and patience.

This organization is incredibly responsive and helpful, even when not able to directly support our…read morerequest for my 87 year old mom who tested positive for Covid 9 days ago and needed home assistance. Becky was amazing, simply by going the distance of giving a reference for another company along with the phone number of the office as well as the owner's cell phone. When my mom is no longer positive, we will definitely call back and make arrangements for assistance with this company. Definitely recommend them.