[[HIGHLIGHT]]Great place! We truly love our caregivers -- Yaya, Caroline, Anna (RN), Sarah (LVN), and Gabby.[[ENDHIGHLIGHT]] Thank you for all you do for my mother. [[HIGHLIGHT]]A big thanks also to Gohard, Yvonne, Lisa, and the front desk ladies -- along with the rest of the team we enjoy seeing each visit.[[ENDHIGHLIGHT]] Of course, every facility has its ups and downs -- no place is perfect -- but this one is definitely among the better ones. [[HIGHLIGHT]]Julie actually listens to our concerns and needs, and the kitchen staff is very accommodating with anything our mother needs.[[ENDHIGHLIGHT]] While the call light response time could be a little quicker at times, we understand how busy the caregivers are. Overall, we are truly grateful. My mother is safe and cared for here, and that means everything. Thank you all! read more

Arcadia Gardens Retirement Hotel - This is what Clarissa needs to read: care is uniquely tailored to meet the needs of every residence. Not one shoe fits all. - Retirement Homes Near Me - Arcadia, California

My mom lived at Arcadia Gardens for over 10 years. It all started with a stroke, and I tried to take care of her at home myself, but I quickly realized I couldn't do both that and work. So, after asking friends and everyone I met about what they did and who they used, we found out about Arcadia Gardens Retirement Hotel. I was really happy with the care my mom got there. With their help, she recovered from the first stroke and was able to get around and feed herself. Over time, she had another stroke, a heart attack, and eventually had memory loss, spending her last years in memory care. [[HIGHLIGHT]]I want to say that not only did my mom get wonderful care, but they also cared about me! They made sure I understood what my mom needed.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They went over her meds, always explaining what she was taking, and talked about diapers, what brands worked best for her, wheelchairs, mattresses for the hospital bed, and so on.[[ENDHIGHLIGHT]] I will say I went several times each week to check on things - it's teamwork, and with Arcadia Gardens on my team, my mom had a good life right up until the end. [[HIGHLIGHT]]Thank you Flor and her staff in memory lane.[[ENDHIGHLIGHT]] read more

My father lived in the memory care unit at Arcadia Gardens. [[HIGHLIGHT]]The staff were incredibly kind and attentive.[[ENDHIGHLIGHT]] He was not able to walk or feed himself and they took care of his needs with compassion and maintained his dignity to the end of his life. The facility was clean and carefully maintained. [[HIGHLIGHT]]Our family always felt welcome and valued when we visited.[[ENDHIGHLIGHT]] I'm very grateful that we found Arcadia Gardens. read more

[[HIGHLIGHT]]The supervisor Flor for dementia is good at her job and that is a good working environment with nice staff.[[ENDHIGHLIGHT]] They take care of the residents so well and professionally. read more

My mother was hospitalized for an injury. We looked for a nursing home to care for her before her discharge. We settled on Arcadia Gardens, the location was close to my parent's home so my father could visit daily. We left a refundable deposit, valid for four weeks. The wound nurse from the hospital contacted us on week thee and advised us my mother's condition required specialized care. Arcadia Gardens was unable to admit my mother, but I was assured our deposit would be returned. [[HIGHLIGHT]]When we didn't receive a check after three weeks, I e-mailed, texted, and called. The staff screened and dodged my calls[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I would have gladly waited if they provided any information.[[ENDHIGHLIGHT]] They didn't want to be bothered with me because I wasn't a revenue generating client. [[HIGHLIGHT]]I waited a month for the Executive Director, Pam or accounting to respond to me.[[ENDHIGHLIGHT]] Eventually, I filed a complaint with the Dept. of Social Srvs. They cut a check the same day DDS intervened. These are not good people, they're unprofessional and shady! Please think twice before using their services. read more

[[HIGHLIGHT]]I have resided at Arcadia Gardens Retirement Hotel for the past 2 years. My experience has been a positive one.[[ENDHIGHLIGHT]] I am an independent resident, 81 years old. There are other residents who are 100 Years plus and I see how the caregivers provide them with care and attention. I like most of the food and they have alternatives so, for sure, the residents don't go hungry. I occupy a large suite and they provide with cleaning it every day. I can also do my own laundry if I choose to. read more

[[HIGHLIGHT]]Arcadia Gardens Retirement Home staff were compassionate, attentive, supportive and engaging[[ENDHIGHLIGHT]], the family appreciated the focus on whole person care that specialized with dementia. [[HIGHLIGHT]]They had positive community atmosphere.[[ENDHIGHLIGHT]] The staff are compassionate, knowledgeable, respectful, well-trained in dementia care. The environment was comfortable and accessible. We appreciated medical care who were on-site medical professionals and coordinated with outside healthcare providers. And mom loved the food. read more

[[HIGHLIGHT]]Staff is always so humble and sweet always willing to lend a helping hand.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I know my loves ones are in good hands.[[ENDHIGHLIGHT]] read more

Highly recommended. I brought my grandma to this retirement hotel and it has been such an easy and helpful experience. [[HIGHLIGHT]]The DON Suzana AMAZING. Suzana was able to explain all the care that would be provided and was very kind, caring and funny making everyone be at ease.[[ENDHIGHLIGHT]] She was able to provide wound care that my grandmother needed quickly and effectively, she even stayed with us after to provide us with answers to any questions or concerns. Overall this was a great experience and my grandmother really enjoys it here! read more

My parents moved here after my father broke his hip 6 years ago. He had early dementia and my step mom had Parkinson's disease. They lived here for 5 years, enjoying the security and activities. Dad did Tai Chi and attended the dances. Start with a tour, lead by Maria and go from there. The staff is very courteous and respectful. The ownership also are great people. They bend over backwards to help your patents transition to assisted living. My father recently passed,away and I stopped by to let them know. My parents moved on to skilled nursing over a year ago. They remembered me and my parents. They're great people and love to help. read more

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Today my husband and I attended our senior friend and my client (I am his barberete and I have visited several times for his shaves and haircuts before at this location) The place is clean with great service from the staff to my senior friend. Unfortunately, this year as this pandemic is happening no visitors are allowed and understandably so. Since we had to visit him for his birthday 92 years! though a small window facing West, Mr Sanchez had to endure the horrible heat 98 F with not a single cloud in the sky? It made me wonder how come the management haven't spend a few dollars to put an awning in that only window that seniors can visit with their loved ones? As of today is been 75 days since our governor in California gave the orders to stay at home. We are probably looking at one more month of this. Is putting an awning for the confort of all seniors visits with this hot weather to make a more pleasant visit with their loved ones asking for too much? Do you only as management act solely with a complain? This makes me wonder..... UPDATE The facility has provided a much needed shade not only to their seniors but to their guests as well. THANK YOU someone is listening! So I change and upgraded my 3 star review to a 5 app was read more

Arcadia Gardens Retirement Hotel - Mr Sanchez on his 92th birthday - Retirement Homes Near Me - Arcadia, California

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Visited a few months ago and this has been bugging me since... reception nice but, Director was saying negative things about a patient loud enough for me and others to hear. I'm concerned my loved one is subjected to this. Not sure if she's a relative of owners or not. Wouldn't surprise me! read more

A family member lived here for almost a year in the assisted living section. Her caretakers were superb - very attentive, kind and knowledgeable. The rooms are exceptionally large and comfortable. The entire staff has heart -- efficient, friendly and they care. I highly recommend this facility. I would sign up myself! read more

A couple years back my dad was diagnosed with Dementia and it got so hard for me to take care of him. Arcadia Gardens Memory Care unit helped out so much. When he came into there care, Flor and her staff were extremely helpful. I just wanted to send a note to share the wonderful experience I had working with Flor regarding my father's placement in assisted living. I spoke with Flor first when I was in a place of crisis and her calm, knowledgeable and empathic approach put me at ease instantly. Thank you for the staff, hospice and the nurses as they were wonderful during the whole process. The place for my dad was invaluable and I am indebted to their service - and Flor in particular for what she did to help me and my family during a very difficult time. I definitely recommend Arcadia Gardens Retirement Hotel. Especially the Memory Care unit for any of your love ones with dementia. read more

My dad was a recent resident at Arcadia Gardens and we did not have a good experience. Claudia initially gave us a tour of the facility and seemed a little impatient. She used the pressure tactic that there were not a lot of open rooms available and we had to act fast to get into the facility. Once we paid the deposit, she no longer answered questions or texts at all, not even pointers to contact someone else, no response at all once she had our money. Once my dad was residing in the facility, we realized that the facility is extremely short staffed. There were many times I hit the call button in the room and if we were lucky, a caretaker would show up in 40+ minutes. If you hit the call button in the evening hours, good luck, no one will show up. My dad seemed to be in pain one of the times I hit the call button. I ran up to reception and also asked them to page the nurse. Waiting that 40 minutes was an eternity watching my dad wince in pain. We ended up having to hire our own caretakers due to the lack of staffing at the facility. In talking to the caretakers, they admitted they were extremely short staffed and could probably be able to change diapers three times a day maximum for a resident and on a bad day, only one time. All the nurses there were extremely rude and impatient. One even yelled at me for calling them (when my dad was in pain), which really shocked me. Suzie was the only nurse who was super nice. I don't know why the other nurses were so nasty and you wouldn't think that kind of attitude would fly considering how much we were paying for the facility. If you contacted Pamela, the administrator, it would take her a really long time to respond. We were lucky we had hospice to help us with communicating with Arcadia Gardens, otherwise my dad would have been completely neglected. The facility does not allow individuals under 18 to visit (even if they were fully vaccinated and have proof of vaccination), so it was virtually impossible for grandkids to visit my dad, which was really sad. The sanitary practices at the facility were not too great. My dad had a catheter and was using the restroom and the cleaning staff came in and cleaned the toilet right next to him while he was in the restroom. The one caveat was the ladies at reception were super nice and tried their best to help. Thinking of Arcadia Gardens still reminds me of the nightmare of no one coming into his room to check on him, and when you call someone, it's an eternity for someone to come in. If you call a nurse, good luck and get ready to be yelled at. Near the end, when hospice started morphine for my dad, the first delivery of morphine was misplaced and the staff there could not find it at all. After much scrambling and searching, and after having hospice get involved, they were able to find it. You would think a delivery of morphine would be carefully tracked by the staff there and would not be misplaced. Scary. read more

A beautiful Community indeed! Offering Independent, Assisted Living, and Dementia care. I work here so my review might be a bit bias, but take a look at just some of the awards Arcadia Gardens has accumulated through the years. Whoa! Thankful to work with such an amazing group of residents and employees! read more

Arcadia Gardens Retirement Hotel - Retirement Homes Near Me - Arcadia, California

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My mother has been almost a year. During that time she got an infection in her replacement knee. This required two surgeries, one to remove her artificial knee and pu it a spacer, and another to remove the spacer and install a new replacement knee. She was in a separate convalescent center for most of the time between surgeries, but she did spend a couple of weeks here before the second operation. They needed to provide extra care during those two weeks and a couple weeks after the surgery. They charged extra for those services, rightly so. However, after she recovered from the surgery, they kept charging extra for the services they were not providing. I started keeping track and discovered that, not only were they not providing the extra services, they were not providing the services they originally contracted to provided. Today we came to visit my mother and we're told we could not as we did not have an appointment. Only give visitation slots are allotted for each day. That means that of the 180 or so residents in the facility, only five are allowed to have visitors each day, as long as the visit is arranged the day before. There are many fine assisted living facilities in the area. Avoid this one. read more

Do you know what it's like to live at Arcadia Gardens Retirement Hotel? Let me tell you. It has given me my life back. My name is Jerry, I moved in a few months ago. It's beautiful here, lots of friends, lots of activities, and lots of entertainment. The grounds are beautifully manicured and there is a lovely pool as well! The caregivers are wonderful! There is so much to see and so much to do. I love it. It's changed my life forever! *My daughter is helping me write this yelp review because I don't have a yelp account. read more

About five months ago our Nonna (grandmother) was admitted to the memory care ward for those with severe dementia and Alzheimer's. That's where Flor came into our lives. Due to COVID restrictions, we aren't able to visit as much as we'd like and most communication is done over the phone. She makes our Nonna laugh with her wonderful sense of humor, consoles her when she is sad and has helped to keep her overall spirits up. About a month ago Nonna was admitted to hospice care, which you can imagine has put a great sense of guilt for not being able to be with her 24/7, as well as a good amount of stress and grief upon our family. Flor has walked us through the process of saying our goodbyes, keeping us up to date on how she's doing on a day-to-day basis, and being an overall comfort during this trying time. We will be forever grateful to Flor for all that she has done for not just caring for our Nonna, but for the comfort she has provided to our entire family. read more

Hello! Earlier today, I went in to inquire about this facility. The place was nice, the staff were friendly, and the residents looked happy!

Arcadia Gardens has my mother's home for over six years. My family and I have felt very blessed to have found such a wonderful place for her to live. The property, both inside and out, is immaculate. My mother's room is always kept spotless; fresh linen, towels, deep cleaning, and bathroom products. The common areas are cheerful and the floors are mopped daily, David, one of the owners who is always around-a definite plus-manages the decorating. He changes it according to the seasons and also when he buys a new piece of furniture. The interior is quite stunning with lots of marble and chandeliers. His beautiful wife Julie is also often on the premises and David's sister-also beautiful -Valentina also works in the office. Because it is a family business, the residents are treated with care and compassion. The Christmas decorations are simply jaw dropping! David makes Arcadia Gardens into a real live winter wonderland. No kidding. Everyone should see it once in their life!!!!! We are huge fans of the entire Family at Arcadia Gardens from Julie, David, Valentina, to all of the CNA's and everyone else who has helped and loved our mom through the years! read more

Thank you, Arcadia Gardens, for making my brother's move into your facility go so smoothly last year! After his sudden hospitalization for a stroke and subsequent in-patient rehab, we urgently had to find a new place for him to live. You provided us with wise counsel and helped with all the details of his transition from the hospital and getting him set up in his apartment. You even provided furniture! Also, you have been most accommodating whenever we've needed some assistance or had questions. We cannot thank you enough for your caring, "can do" attitude. Your facility is beautiful but, more importantly, your staff members show the beauty in their hearts as they care for your residents. We are delighted to recommend you to anyone looking for an assisted living facility in the San Gabriel Valley. Arcadia Gardens is top-notch and a wonderful choice! read more

My Father lived there for 7 weeks only. Entered fairly healthy and died in 7 weeks. Not very attentive to residents. Also died the first of the month and was assured a refund for the balance. 4 weeks later we are getting the runaround and I am doubtful we will get our nearly $3000.00 owed back. Also, once hospice came in they ceased caring for him. The night before he died hospice nurse was a no show and we were not notified either from hospice or this facility. He was unattended for 9 hours on morphine and when I got there in the morning he was writhing in pain. Very unacceptable. read more

The staff at this facility provided excellent care in a compassionate and nurturing manner towards my grandmother. We were so fortunate to have her spend more than four years here surrounded by such caring people. read more

The people who work there are very kind to the elderly people who live there. Maria was extremely helpful in getting my father placed there (temporarily) and my mother in law placed there (permanently). It smells good - I've never noticed bad smells there - and the food is very good. I've eaten there several times. The rooms are kept clean and neat as are the hallways and the common areas (especially the garden in the back) are very pretty. The neighborhood is good for taking your loved one for walks and there are places to go to eat if they're up to it (like Moffatt's chicken pies which everyone loves). Very centrally located for many things and they are very good about transportation to doctors. They have music programs frequently, holiday decorations and different church services and various programs and games to interest the residents. It is a very nice place and if you have checked out many retirement homes, as I have, that is a high compliment. read more