We found Bigelow through a web search. We had not had our carpet cleaned for the past 16 years. Our…read moreclothes dryer duct had likewise not been cleaned over the same time period. We could not believe the quantity of lint material removed from our long 15 foot dryer duct, enough to fill at least half a bushel basket. Steve thoroughly cleaned the duct and dried it with a powerful blower. Afterwards it took less than half the time to dry a load of washed clothing. Our carpet looked amazingly improved after the cleaning (it was very dirty). However some of the heavily tracked areas still showed soil. We wonder if going over those areas a second time may have made a difference. The owner Steve and his son did all the work themselves, were efficient, courteous and knowledgable. I would recommend them.

First time I have ever used Steve Bigelow for carpet cleaning…read more I was referred to this company by Carpet Galleria. All in all he did a good job on the carpet however there was a substantial soil pattern in the walk area that did not come clean. He is willing to come back out and clean that area a second time but for an extra fee. Carpets do not show soil entirely to a carpet cleaner until they are completely dry. I am from an area with tremendous choices in carpet cleaners. Where I am from prior to moving to the Traverse City area, carpet cleaners will come out within the first week and clean it a second time to see if they can remove the stain at no charge. Not the case with this company, not happy at all. He may be a good carpet cleaner but not good with customer service! Sadly still looking for a good carpet cleaner in the TC area.