Dr Tran has been my doctor for many years he's looked out for me he had an excellent advice honest Doctor whom I can trust I put my life in his hands and he's been there for me he's got a lot of patience but he had real concern for everything that was going on with me and make sure you took care of every aspect [[HIGHLIGHT]]they're awesome all the people there are awesome very polite nice clean doctors office[[ENDHIGHLIGHT]] I recommend them for everybody I don't know if they got room for anybody else they got a lot of patience that's a good sign I love you guys read more

[[HIGHLIGHT]]I had been going to Monte's for 20 years extremely satisfied.. My primary person (laura M) left the state.[[ENDHIGHLIGHT]] I had a new provider. She does not over hook. I had a medical crisis. I managed to advocate for myself and was able to save my sight after leaving Monte's and regal IPA. Thankfully Humana my insurance helped to get me what I needed to save my eight. My ability to see. No compassion shown at Montes, no follow up. I left them after years. Decades really. Lack of compassion and trust. I say no more. I think of all those who don't fight and how catastrophic it could be. read more

For fast, great service and medical care go to the East LA Montez office they get you in in and out. Doctors are wonderful. [[HIGHLIGHT]]The receptionist ladies are great. They don't rush you or give you the runaround.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I appreciate their help with my son yesterday considering I had to go to two other offices, took me half the day but thank God we found out my son has an ear infection and got medication.[[ENDHIGHLIGHT]] He woke up this morning almost 100%. read more

This place is ridiculous. [[HIGHLIGHT]]They give you an appointment only to leave you waiting for literally an hour and a half to be seen.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They are very inconsiderate here.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Even if you bring up the concerns, nothing changes.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]You make an appointment to just wait ridiculous amount of time in the lobby[[ENDHIGHLIGHT]] , the when I mention concerns for my child he brushes it off as if nothing is wrong then pushes the vaccines . It seems like he doesn't care and is just trying to make more money . read more

I Love Montes Medical Group. I have been a patient for quite some time. [[HIGHLIGHT]]I always usually only see Amanda Armanderiz for my visits and she is Great! Very professional and explains everything in detail as much as possible.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The staff is always great as well.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I am called back immediately and if something cannot be handled that same day, they always be sure to follow up with me with a status.[[ENDHIGHLIGHT]] Yvonne A. read more

[[HIGHLIGHT]]The office staff here is a revolving door. Always rude. They are never on the same page.[[ENDHIGHLIGHT]] I had the fill a physical form for my son to be in school. I waited 3 weeks and no call that it was ready. I show up asking for it and they LOST the form! And then one of the girls at the front desk blamed the other one for losing it. Came in today it was insurance issue. Supposedly someone called me Friday saying they notified me. I showed them no call no voicemail left. If I was notified why would I show up to my appointment. Only ones keeping me here is Dr. Tran and Erica. But might be time to go somewhere else. This is ridiculous! read more

[[HIGHLIGHT]]They're absolutely terrible and the office staff is rude.[[ENDHIGHLIGHT]] Would not recommend to anyone.

[[HIGHLIGHT]]Nobody is on the same page.[[ENDHIGHLIGHT]] I need a TB test for work and due to my insurances not both going to same Dr, they told me over phone that I could pay $15 without using my insurance so I kept my appointment. When I went into the office, they would not see me over the insurance issue. read more

75% of the office staff, who I have dealt with at this medical group, is subpar. The wait times to get someone to help you are ridiculous. If you leave your number for a call back they do not return your call. One week ago I received a medical bill for services rendered almost 2 years ago - I don't even have this insurance anymore as I changed companies January 2024. Pretty obvious someone is not doing their job in the Billing Dept. In California you only have 12 months from date of service to bill for medical office visits. I can't talk to anyone at the office because after being on hold over a certain amount of time, the call automatically goes into the message center and no one calls back. If it wasn't for the Doctor I see, I would find another office. I have also indicated to my doctor how bad the staff is in his office. read more

I had pulled a muscle during a week long UTI, the strained muscle was getting better and 3 months later I was lined up to see Roxann Wuest. After explaining how during the UTI 3 months prior it hurt to pee and so my muscles tightened 6 times a day. Without any friendliness she said, "a man cannot pull any pelvic floor or any muscle in this area because a man cannot get pregnant, I think you have prostatitis and you need to take 500mg Ciprofloxacin twice a day for a month." I told her I was in the middle of finals and I was one of the top students, I didn't want to take something that could mess me up, could I wait to see a urologist to confirm I have prostatitis because I've been testing clean. She responded yelling at me, "You can wait but I would start taking it right now! and then when you see the urologist if he says you can stop taking it then you can stop taking it!" A urologist would take me a month to see. I really dont know what it was that made this woman want to destroy me, but Cipro at 500mg almost killed me, I ended up in the ER, I could not sleep for more than 3 hours a night for the first 9 months, my nerves were twitching all through the night for 2 years straight, my muscles tore everywhere, I couldnt lift a gallon of water. When I called in the next day I was suffering damage she kept insisting for me to keep swallowing pills. I just dont get why she disliked me and tried to ruin me, I'm a stranger, I help people, I care about people, I get straight A's, I love for others, I treat people as if they were myself. Roxann Wuest does not have her patients health in mind. Stay safe and stay away from her. I've never been assaulted more rudely by anyone in my life. My only assumption to why she hated me is that I appeared healthy and good looking, and for some reason she projected hate on that reflecting her own insecurities. And she never told me it had a black box warning. read more

[[HIGHLIGHT]]The staff are friendly you don't wait long for appointment.[[ENDHIGHLIGHT]] I see Laura McIntosh I have wonderful experience with her every visit she listens to how you're feeling she's very informative she helps you improve your health goals. Overall she doesn't rush you she takes her time explaining everything you don't feel rushed at all. I recommend coming to Montes medical group read more

Dr.Tran is such a wonderful doctor. His bed side manner is absolutely amazing! He takes his time and listens to any concerns you may have. [[HIGHLIGHT]]I would also like to mention how pleasant Erica is. She was so nice and caring.[[ENDHIGHLIGHT]] read more

There's been many times that I call to make an appointment and every time I leave a call back message (my phone number) they call and hang up. Forget waiting in line, you'll be there for over an hour waiting. I guess they hang up to prove to the patient and possibly have it in record for the insurance that they do call back. I had to leave another call , let's see how they'll handle it again. If anyone knows of a good doctor my family and I can go to, I appreciate the help read more

Not a huge fan of the nurses or ladies in the front desk at either location ( Whittier and Norwalk ). I feel like they need more experience especially when drawing blood! The girls in the front (Whittier specifically )see you standing there and still talk among themselves. ( this happened to me yesterday I walked up and there was no one in line but i still waited there standing to even be acknowledged, literally not one of the three girls that we're at the computer screens even looked at me for about two minutes before having me come forward and ask about my appointment time). My appointment was at 3pm on 1/26 just incase the the management wants to talk to the girls that were working, hopefully this narrows down the three that had shifts at that time. I am a huge fan of Alex Tran, he is literally the only reason why I still go to montes medical. He is very smart and knows exactly what he's talking about! He's so caring and helpful! I am a very paranoid and anxious person and every time I leave the doctors office after visiting him I feel a lot better about my situation because I know he diagnoses me correctly. I won't name drop but all the nurse practitioners ( new and old ones, I've been going here for about 3 years ) in Norwalk don't properly diagnose. They seem to lack medical knowledge which i learned the hard way haha that's why I make it a point to see only Alex Tran! read more

If I could give them 0 starts I would. [[HIGHLIGHT]]What is the point of coming to my kids appointment on time if an hour has passed and haven't been seen.[[ENDHIGHLIGHT]] Not only that but [[HIGHLIGHT]]the receptionist said they didn't know how much longer it's going to take.[[ENDHIGHLIGHT]] I requested a female doctor and they said it had to be montes a male doctor and that I could not switch it to a female. I also requested to be seen at the Los Angeles clinic and they still made my appointment here in Whittier. [[HIGHLIGHT]]They never answer the phone either and say it's closed when they are open.[[ENDHIGHLIGHT]] read more

I'm sorry but I'm not the complaining leave a review type, but this office is so rude , the girls who work at the desk are rude, the DR COMES INTO THE ROOM AND WITH OUT EVEN SAYING HELLO HE TELLS ME "why have you been a bad mama?" All because my child is behind on vaccines, continues to downplay me as a mom and my knowledge and what I choose to do for my son even tho I was there to get him caught up on shots we are on a delayed vaccine schedule. That does not make me a bad mom or do I deserve the type of service they give here. Switching my Dr! read more

I have been with Dr. Alex Tran at Montez Medical Group for many years. Dr. Tran is the kind of doctor that cares and listens carefully to his patients. He spends quality time with his patients ensuring their questions are answered and their minds are at ease. The staff are friendly and helpful. Their office is also conveniently located and close to the 605 freeway. read more

This Medical Group insists you come in for a physical every year. When the blood tests results are in range, but suboptimal, their attitude is see you next year. I don't think they know what optimal is? If I'm having symptoms and the results aren't in the optimal range that could be why? This is far from the best care. The physicals are a waste of my time if they aren't going to use the results to improve my health. read more

One of the best medical facilities! Appointments are hard to get but because the word is out that they are so good! Maybe I shouldn't give them 5 stars lol Dr. Alex Tran and his assistant, Erica, are very professional and kind. I cannot speak highly enough of the rest of the gang at the Whittier location, they are all great! Thank you Montes Medical Group for possibly saving my life! read more

If you call the Whittier office phone and push 0, it redirects you to another office instead of Whittier. Learned this after several rounds of calling, getting hung up on, being transferred, and waiting a lot. I would love to review Dr Montes or Dr Tran or some other MD, but I've never seen them. I've been a patient for years but the times I've gone in I only get a female PA. For an annual physical, they couldn't see me for several months and it wasn't even with my primary doctor. When I had pain for a couple weeks they said the Dr wasn't available until over 1 month. This is why people end up going to the ER. If you are a new patient looking for a doctor, I recommend another location. I'll probably do the same eventually. read more

The medical group does not update their availability. I had them as my new medical group in to providers for my daughter and I excepted me back in January. Went to call. Make an appointment now all the sudden they're not excepting new patients when I'm almost out of medication so I will give this office and the providers and the staff that answers the phone and does the callbacks a -1 rating do not recommend this medical group read more

this place is awful. the staff is completely unsupportive. I called to make an appointment because I'm passing 9 weeks of pregnancy and had delays due to change in insurance. I AM 100% IN THEIR NETWORK. The woman shrugged me off instead of helping me telling me to call another doctor. called that doctor they confirmed that MONTES IS MY PRIMARY. DONT COME HERE. I even broke down telling her to please make the appointment. UNBELIEVABLE HOW RUDE AND NOT CARING AT ALL! DONT COME HERE YUCK read more

I came from a quack who threw out our concerns about my daughter head shape forever. Turned out she had craniosynostosis. After she had surgery, we sought out a new doctor and landed here. It was a completely different environment. They listen to every concern, they investigate every concern, and you don't have to fight tooth and nail to get further testing done. Once they do everything they can do on their end, they will do what it takes to figure out what's going on. I never have to worry about my kid being unheard here, and for that, I truly am so thankful. I would really like to say that Lucy at the whittier location is absolutely fabulous. She takes her time, is very patient, knowledgeable and she actually listens to you. Lastly, the fact that I can text them and get phone consultations and appointments set up is very helpful. I have poor working memory so I can just shoot them a text request whenever I remember and they get back to me as soon as they can. Seriously so helpful. read more

I felt in love with Montes medical group in east LA because my Dr Vega is an amazing person he listen to you and really get to what I have He is kind and very humanitarian person the staff is great and the receptionist usually very sweet I have been coming here for more than five years and I had only have great experiences They care for the patients needs thank you Dr Vega for the care you give me and to all the patients read more

I have had the best experience with Montes Medical for over one year. They are very accessible to their patients, when I left a message by phone or text I have always received a response within 12-24 hours. I would and have referred friends. I feel very fortunate to be a patient of Dr. Alex Tran. read more

I have been coming here since I was a child. It's been very difficult to get an appointment or even schedule a physical here now. On top of that, the receptionist staff are always hanging up. It's sad to see how much this place has took a dive. I am planning on going elsewhere in the near future. Good luck! read more

This review is for the front dest/scheduling staff. Waited 20 min, told the woman that want to reschedule my appointments. He puts me on hold and I go at the back of the line in position 8. Got super angry, decided to wait, when I was 1st in line, it goes again putting me 4th in line. Seriously??? I'm rescheduling because I have coronavirus. Maybe I should just honor my appointment and show up for my blood withdrawal? Very dissaponting. read more

I want to post this thank you message to Dr. Alex Tran for his unparalleled service as my and my husband's (Geofrey) primary physician. I want to let him know that we really appreciate his wonderful service including her staff Erica. He is indeed a very concerned doctor to his patients.He gives time for his patients by asking and discussing not only our medical issues but also other issues that can be addressed. He is very patient listening to our concerns and needs which makes us very comfortable dealing with him. I don't mind traveling 58 miles to see Dr. Alex Tran. It's worth it. read more

I have been waiting to see if it got better but i have determined that this medical group is just terrible and careless. I work in a primary care office so i have a pretty good idea about how this all works. I saw the mediocre reviews prior to scheduling but took it with a grain of salt since I know reviews can be pretty one sided. However, I cannot fathom how regardless of what time/day, you sit on the phone for 45 minutes to schedule an appointment. I called to set up a new visit twice (morning and afternoon) and waited on hold until it said no one was available and to leave a message. I called the next day and got through after about 30 minutes. I had questions prior to my appointment and called 3 times in a day, 2 of which I waited over 40 minutes again. The only reason I got through the third time was because I selected I needed medication renewal and someone answered within 15 min. I even text the number that they constantly recommended doing on the voice recording while I waited on hold, no response. The facility itself is old and looks pretty dingy, not to mention the bathroom was gross for a medical office. The staff and provider I worked with were nice so that's been a pleasant surprise. I tried to log into the patient portal and it did not send a code to my email or text to allow me to even use it. I went into the office for an appointment and scheduled a 4 week follow up and had them reset my portal password while I was there. I realized later that both my email and my phone number they put on file for me were wrong. Additionally, she scheduled me for a 4 week follow up on 11/4 which was 1 week after the appointment? When I tried to reschedule the appointment online the doctor wasn't listed but there was one with a similar name and it doesn't allow you to select a time, I called for help and she said that doctor doesn't work there anymore and the one I needed isn't on there so using the online services to avoid having to speak to someone in the office is useless? I also told her about my issue with the 4 week follow up and she said she doesn't know how the portal works nor can she help with the appointment change. I called 4 times and it went to a voicemail after 15 min so in total to get this rescheduled it took about 70 minutes. I don't understand how this place operates, but they are very unprofessional so I do plan to switch because I can't imagine being aggravated like this when needing to see a doctor. read more

Montes Medical Group - "4 week follow up" scheduled for my appointment on 10/28? - Medical Centers Near Me - Whittier, California

If I could leave zero stars I will. I called their # at 8:30 am (opening time) and per their recoding they were closed, called again at 8:31 am same result. I finally got through at 8:32, first in the queue per their phone system- waited over twenty mins despite I was the first person in the queue. After giving them my info they said a doctor will call me that morning, waited until noon no call received. I called again and now they told me the doctor would give me a call at 1:45 pm- that call never came. Called back at 2:05 pm waited twenty mins call was disconnected, called again and finally got through to someone who said the doctor sees in person patients first before making her calls. Mind you I've been waiting since the am. I got the phone call at 2:45 pm from Doctor Maria Vega who acted like she didn't know what medication I was talking about once I asked for it but then surprisingly remember and she also blamed the staff- at this point I'm upset bc I had someone drive over an hour to come help me pick up medication and they been waiting for the medication to be issued to the pharmacy- needless to say my help left before I got the call from Doctor Maria Vega. Their protocol was unprofessional and when I told Doctor Maria about this she got upset and started to talk over me in a higher voice. I do not recommend this place. And also I called in May for a physical but no availability until August. You want quality care search elsewhere- no wonder this place has bad ratings. 7/15/22 Response to Reply Dear Nick, I will not be calling to wait over twenty mins on the phone for your staff not to be of any help. I have reported you to my insurance- if everyone who has a bad experience reports a grievance on your office you will eventually run out of network providers. I do not wish to continue my health concerns with your office. You seriously need to dump the crew and start from scratch. read more

First of im oing to start of by saying personally I don't care for the Norwalk office. Whittier office is great from check in to your Dr visit. I cant express how great full im to have had my second visit with PA Payal she is the definition of patient dr care . She listened to all my concerns, very detailed and for that will continue to schedule appointment with her only if possible. Because I was ready to change providers due to my previous in person Dr. VISIT. THANK YOU Dr. PAYAL please keep being you read more

Ive been trying to call for weeks if not several months to get a appointment for my son. The front receptionist is terrible and constantly hangs up the phones. Do not bother coming here if that's the initial service. Im forced to switch providers and it's beyond excuse dude. read more

The East Los Angeles and Whittier locations have been mine and my kiddos dr. for years. my whole family goes here. However, there has been such a change in the staff and attending physicians and also in how they do things. I went in for a physical almost a MONTH ago. I called in last week, to see where my medication was, my referral and to get my lab results (which i had to go back to give blood for, as they let me leave without informing me the blood draw was still to be done. [[HIGHLIGHT]]I was then told after ME calling THEM that the Dr. I had just seen, who apparently had JUST started, was no longer working for them[[ENDHIGHLIGHT]]. They didn't see a request for my meds, no referral and couldn't even tell me my lab results. [[HIGHLIGHT]]Cut to a week later, dozens of broken promises to call me back, STILL NO LAB RESULTS at the very least.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I used to love coming to them especially with my kids, but now, id rather take my chances at the urgent care.[[ENDHIGHLIGHT]] This is just ridiculous! read more

My husband had an appointment because he needs to see the doctor so he can get new prescriptions for his medicine and making sure everything is ok with his blood work, he was stuck in traffic he called and let them know he'll be late 15 minutes and when he got there they didn't want to see him, if was nobody in the waiting room and when he has his appointments he never gets seen at the time his appointment is. read more

I already lost count how many times I had to do this. Calling to make an appointment for my daughter and been on the phone for an hour. This is ridiculous that I have to stop what I'm doing just to drive over there to make an appointment. read more

One star because the system doesn't accept 0 stars. Montes Medical Group (and Dr. Tran in particular) afforded me the worst experience I've ever had with any provider. Twice within three months they scheduled me for a physical that wasn't done. On the first, after they had drawn my blood, they said, "Oops! We made a mistake and scheduled you for a child's physical." I was understanding (you know, we all make mistakes). However, they rescheduled me so that I could have it for real this time. I showed up three months later to my second appointment. I was told, "You're not due for a physical. If we do it, the insurance won't pay." And doctor Tran's brilliant solution was to suggest that we did it anyway, but I was going to have to pay for it. But that's not all. Months before, I had been referred to both a gastroenterologist and a dermatologist. I chose not to go to the latter because if the pandemic, so when I came back to see Dr. Tran and asked for a re-referral TO THE SKIN DOCTOR, he referred me instead to the gastroenterologist. What, for a second colonoscopy?! This entire office is negligent and/or incompetent, and everybody tries to pass the bucket to someone else. They never apologized for their screwups. The cherry on top? They kept my copayment both times. If you're seeking a good medical provider, if you value customer service, if you expect some consideration when you're dealing with something as stressful as any threat to your health, DO NOT GO TO THIS MEDICAL OFFICE! read more

Bad experience w/ Dr Ocampo, I have really bad rash on my skin, & she asked me what was my problem? & I told her I've been really itchy on all parts of my body & it's been happening for about a month and don't know what's causing it. And she asks me what's causing it and tell her I honestly don't know & "she tells me she can't help me" Like your the doctor why are you asking me what's causing it? I drove from Lynwood to Montebello just for her to tell me. "if you don't know what's the problem I can't help you" - worst experience read more

Everyone is so friendly and caring when I joke around with them they do the same back, for me It helps me feel relaxed

Great Doctor's today I had my full physical with Laura McIntosh she was great discussed everything with me really felt like it was a one on one visit did not feel rushed at all. Her assistant was very tentative and friendly made my visit very comfortable. I have been coming here for over 20 plus years very safe due to COVID. Roberta L read more